Payless Car Rental

- 8223 Metcalf Avenue, W 83rd St at, Overland Park, KS 66204

For residents and visitors in the Kansas City metro area, particularly within Johnson County, Payless Car Rental in Overland Park, KS, presents itself as a local option for vehicle and van hire. Located conveniently on Metcalf Avenue, this branch aims to provide essential transportation solutions, whether you need a temporary replacement vehicle, an economical car for a weekend trip, or a van for group travel or hauling. As part of a major national brand (which is, in turn, a subsidiary of Avis), this location offers the promise of a broad fleet and established policies.

However, potential customers in Kansas should be aware of significant and recurring feedback from local users regarding the service experience. Reviews often describe a "nightmare" scenario, pointing to substantial operational and vehicle maintenance issues. Customers report that the phone is frequently unanswered, and those who do arrive often face wait times of 30 minutes or more due to what appears to be inadequate staffing. One particularly concerning account details the rental of a vehicle in severely poor condition—describing an "AWFUL" sound upon acceleration, a loud engine, a dragging noise when braking, and a bumpy ride, with the vehicle allegedly making it difficult to hear the radio or even sirens. The customer felt this mechanical condition was unsafe and severely impacted their ability to drive.

Financial transparency has also been a major pain point. One customer reported being charged for a full extra day despite returning the car on time and then facing an extensive delay and difficulty in obtaining a promised refund, calling the entire process theft. Another key disclosure for Kansas renters is the stringent debit card policy: customers using a debit card must be prepared for a mandatory credit check and a significant financial hold—reported to be the estimated rental charges plus an additional security deposit, totaling up to $350 or more, which may take up to two weeks to be released back to the user's bank account. This financial hold, coupled with the poor condition of the rented vehicle, led one customer to severely regret their decision.

While the convenience of a neighborhood location and acceptance of debit cards are notable, local users must approach this branch with caution, prioritize booking far in advance, and confirm all financial and vehicle condition details before driving away.

Location and Accessibility

The Payless Car Rental branch is strategically positioned in a highly accessible commercial area of Overland Park, making it easy for residents across Johnson County and the broader Kansas City metro to reach.

The exact street address is: 8223 Metcalf Avenue, W 83rd St at, Overland Park, KS 66204, USA.

This location sits near the intersection of Metcalf Avenue and West 83rd Street, a well-known commercial corridor that offers access to local businesses, shopping centers, and major routes through Overland Park. The operating hours are generally set to accommodate both weekday and weekend renters, though they are subject to change and should be confirmed directly with the branch prior to your visit. Typical hours are:

• Monday - Friday: 7:00 AM – 6:00 PM
• Saturday: 8:00 AM – 1:00 PM
• Sunday: 10:00 AM – 2:00 PM

Key accessibility features provided at this Kansas location include:

• Wheelchair Accessible Entrance: The facility maintains a wheelchair-accessible entrance, ensuring ease of access for all customers with mobility needs.
• Wheelchair Accessible Parking Lot: Dedicated parking is available to accommodate patrons requiring accessible parking spaces.

Services Offered

As a dual-service agency, Payless Car Rental in Overland Park offers a range of vehicles tailored to both daily driving needs and larger transportation requirements.

• Car Rental Agency Services: The primary offering includes a variety of passenger vehicles from compact and economy cars (often the cheapest rental options) up to intermediate, standard, and full-size sedans, and SUVs. Customers should note, however, that the condition of these vehicles has been a point of customer complaint.
• Van Rental Agency Services: The branch is identified as a Van rental agency, providing options for larger group transport or cargo needs. Availability typically includes:
  • Minivans (e.g., for family trips or additional passenger space).
  • Passenger Vans (e.g., 12- or 15-passenger models for large groups, subject to availability).
• Flexible Payment Options: The location accepts a wide array of payment methods for the rental charges:
  • Major Credit cards are accepted for both deposit authorization and final payment.
  • Debit cards are accepted; however, strict local policies apply (see Features / Highlights below).
• Reservation and Pickup: Reservations can be made online or over the phone. However, in-person wait times can be extensive, and customers should not rely on being seen immediately, even with a confirmed reservation.

Features / Highlights

The standout features of this Overland Park location relate to convenience and payment flexibility, although these often come with important caveats for the local renter.

• Acceptance of Debit Cards: A major convenience is the stated policy of accepting Debit cards. However, be prepared for two critical requirements:
  • A mandatory credit check is performed when using a debit card for the initial security hold.
  • A significant hold (reported as the estimated rental charge plus a security deposit of up to $350 or more) will be placed on the card, and these funds may not be available for up to 14 days after the rental is returned, depending on the renter's bank.
• Dual Car and Van Rental Fleet: Offering both standard rental cars and various sizes of Van rental provides a valuable service range for Overland Park families, churches, sports teams, and small businesses needing temporary, high-capacity transport.
• Neighborhood Location: Being an off-airport, neighborhood branch allows Kansas residents to easily access rental services without having to travel to Kansas City International Airport (MCI), often leading to easier pickup and return logistics for local errands or repairs.

Contact Information

For all inquiries, including confirming vehicle availability, making a reservation, or discussing specific debit card policies and security deposits, please use the contact details below:

• Type: Car rental agency / Van rental agency
• Address: 8223 Metcalf Avenue, W 83rd St at, Overland Park, KS 66204, USA
• Phone: (913) 624-9979
• Mobile Phone: +1 913-624-9979

What is Worth Choosing

The Payless Car Rental location in Overland Park is a viable choice primarily when cost-efficiency is paramount, or when a specific vehicle type, such as a van, is urgently needed in the local area. However, the decision to rent here must be made with a full understanding of the documented customer experience.

This branch is worth choosing if:

• You require a Van rental and other local options are fully booked or prohibitively expensive.
• You are comfortable with the stringent debit card policy, including the credit check and the extended hold period on your funds.

To mitigate the risks highlighted by other Kansas customers, it is strongly recommended that you take the following proactive steps:

• Confirm All Charges in Writing: Demand a full breakdown of the final charges, including the stated return time, to avoid being charged for an extra day for a minor delay. Insist on a written agreement for any promised refunds.
• Inspect the Vehicle Thoroughly: Before leaving the lot, perform an extremely detailed inspection of the vehicle, noting any mechanical sounds, brake issues, and general cleanliness. If the car exhibits signs of poor maintenance—like the reported excessive noise or bumpiness—insist on an immediate exchange or cancel the rental, as vehicle safety should be your top priority.
• Anticipate Delays: Assume a minimum 30-minute wait time for both pickup and drop-off, regardless of your reservation time, and plan your schedule accordingly to avoid missed appointments or travel connections.
• Use a Credit Card if Possible: While the branch accepts debit cards, using a major credit card will likely result in a lower security hold amount (reported to be less than the debit card hold) and a much faster release of the funds post-rental.

By being a highly informed and prepared consumer, you can navigate the reported service challenges and utilize the Overland Park Payless branch for your car or van rental needs in the Kansas City region.

Payless Car Rental

8223 Metcalf Avenue, W 83rd St at, Overland Park, KS 66204, USA