Enterprise Rent-A-Car Introduce
Introduction / Overview
For residents and visitors in the Akron, Ohio area seeking dependable and convenient vehicle rentals, the Enterprise Rent-A-Car branch located on East Turkeyfoot Lake Road is a familiar and reliable choice. Operating as both a professional car rental agency and a van rental agency, this location provides a wide spectrum of transportation solutions, whether you need a replacement vehicle, an upgrade for a weekend getaway, or a spacious van for a group event or moving project. Enterprise is a well-known name in the mobility sector, and this local branch strives to uphold the brand's reputation for quality vehicles and accessible, customer-focused service.
This particular branch stands out within the local Ohio community as it proudly identifies as a women-owned business, demonstrating a commitment to diversity and local economic empowerment. This focus on local engagement, combined with a broad array of rental options, ensures that the needs of various local users, from individual travelers to families and businesses, can be met efficiently. When planning your next trip or needing a temporary ride across Ohio, considering this conveniently located Enterprise offers both variety and professional support.
Location and Accessibility
Convenience is key when choosing a rental location, and the Enterprise Rent-A-Car branch at 727 East Turkeyfoot Lake Road is strategically situated to serve the greater Akron area, including the Green and Portage Lakes communities. Its address places it in a location that is generally accessible for local drivers. Turkeyfoot Lake Road is a primary artery in the area, offering relatively easy access from surrounding neighborhoods and major connecting routes.
Being a neighborhood rental location, it caters well to local residents who need a rental without the added stress of airport congestion. For those concerned with physical access, the facility is designed with inclusion in mind. It provides both a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring that all customers can navigate the facility comfortably and safely. This attention to accessibility reflects a commitment to serving every member of the Ohio community.
Services Offered
As a comprehensive car and van rental agency, the Enterprise branch offers a diverse fleet and complementary services tailored to various customer needs. Whether your requirement is short-term or a little longer, the staff is available to help find the right fit for your Ohio journey.
- Extensive Car Selection: Customers can typically choose from various vehicle classes, including economy cars for fuel efficiency, full-size sedans for comfort, SUVs for family travel, and sometimes luxury vehicles for special occasions. The availability of models like a convertible, as noted by a past customer, suggests a varied and sometimes exciting fleet.
- Van Rental Options: In addition to cars, the agency specifically acts as a van rental agency, providing options like minivans for large families or cargo vans and trucks for moving, hauling, or business use.
- Insurance Replacement Rentals: The branch frequently works with customers needing a vehicle due to an accident or repair shop visit, coordinating with insurance companies to provide replacement transportation.
- Flexible Payment Options: For ease of transaction, the location accepts multiple forms of payment, including major Credit cards, Debit cards, and modern NFC mobile payments.
- Short-term and Long-term Rentals: Rentals are generally available for daily, weekly, or longer-term needs, providing flexibility for leisure trips, business travel, or temporary local use.
Features / Highlights
Beyond the core rental services, this Enterprise location offers specific features that enhance the overall customer experience and provide added value to particular groups within the Ohio region.
- Identifies as Women-Owned: The location proudly identifies as a women-owned business, which may appeal to customers who prioritize supporting diverse local enterprises in the Akron area.
- Active Military Discounts: The branch extends a helpful service to those who serve the country by offering Active military discounts, a significant benefit for armed services personnel and their families in Ohio.
- Friendly and Professional Staff: Customer feedback highlights a commitment to service, with customers frequently mentioning helpful, kind, and professional staff members who facilitate quick and seamless rental and return processes.
- Vehicle Quality and Variety: The fleet is routinely maintained to a high standard, offering customers reliable and clean vehicles suitable for diverse needs, from simple point-to-point travel to longer journeys, like a drive from Akron to Columbus.
- Accessibility Commitment: As mentioned, the provision of a Wheelchair accessible entrance and Wheelchair accessible parking lot ensures the branch is ready to welcome all community members.
What is Worth Choosing
Choosing the Enterprise Rent-A-Car on East Turkeyfoot Lake Road offers numerous benefits that appeal directly to the needs and values of local Ohio users. First and foremost is the comprehensive and diverse fleet that ensures you can find everything from a compact car to a large van, all at one convenient neighborhood location. This variety is crucial, whether you are running local errands, traveling for business, or transporting a larger family group to Ohio's many attractions.
The branch’s status as a women-owned business is an important factor, allowing customers to consciously support a local, diverse enterprise. Coupled with tangible benefits like the active military discounts, the location demonstrates a commitment to giving back to and serving multiple demographics within the community. The overall operational goal appears to be centered on a customer-friendly process—from the moment you call to the final vehicle return. Testimonials often praise the staff for their helpfulness and efficiency, even noting instances where employees went above and beyond to provide a preferred vehicle type (like a convertible instead of a smaller model) for a specific leisure trip.
While the rental process can sometimes be complex, especially concerning insurance and final charges—as evidenced by some detailed negative feedback—the positive interactions with staff at pick-up and drop-off, and the convenience of the accessible location, remain significant draw cards. Transparency and clear communication regarding insurance and final costs are, however, important points for all customers to confirm diligently before signing any documentation. For most routine rentals, this Akron location provides the professionalism, vehicle range, and neighborhood accessibility that Ohio residents expect from a top-tier rental agency. For your next rental need in the Akron area, consider the professional and locally conscious service provided by this Enterprise branch.
Contact Information
Address: 727 East Turkeyfoot Lake Road, Akron, OH 44319, USA
Phone: (330) 899-8892 (Local) or +1 330-899-8892 (Mobile)
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
727 East Turkeyfoot Lake Road, Akron, OH 44319, USA
Enterprise Rent-A-Car Reviews
pickuppricedriveteaminsuranceemployeesdebit cardSUVpaypolite
★ 5★ 4★ 3★ 2★ 1The young man who helped with my rental (sorry for being crap at names, but he was tall with shorter dreadlocks) was so helpful both on the phone and in person! He also made sure my return was quick and seamless.Actually, all the staff at this location that I've encountered have been kind and helpful. I travel a lot, and have had a myriad of experiences, but this location has great people. Thanks for getting me a convertible that wasn't a Miata!*I should add: I rented for leisure and not through insurance. Had to travel to Columbus and didn't want to put miles on my own vehicle, but wanred something decent to drive. I am unsure if this makes a difference.
September 04 · SamI would NEVER Recommend renting from this company! I was charged $368.13 for insurance. The vehicle total cost was to be paid by Take 5 oil change company due to their negligence by not putting a oil filter in my vehicle and that caused my engine to cease. Take five rented a vehicle from enterprise for me temporarily until the Claims process was completed. I was told by enterprise I had no choice, but to have their car insurance coverage because my own policy Did not have enough coverage on the policy. I explained take five would be covering the cost of that charge. They understood and told me I still had to sign the documentation if I wanted to receive a vehicle that day to get to work . Upon returning the vehicle, I went over the documentation with one of their employees standing in the parking lot of their office. We walked around the vehicle, saw that it was in the same condition that it was originally, He told me The total on my card that would be charged would be $25 for taxes, I am looking at the screen on the tablet where he is showing me $25 will be charged to my account. I understood and agreed with that I left the facility and within 20 minutes I receive an email from enterprise with a receipt saying I owe them $368.13, That was the car insurance cost that was supposed to have been covered by Take 5. Enterprise rental NEVER charged Take 5 the insurance cost, they charged my card only. I contacted enterprise and asked them what was going on and why I was being charged this amount when I was just told and shown documentation on a receipt that I was to be charged $25 only. At that point, I was told that employee was new and he did not know what he was doing and should not have told me that. So I Explain to them the entire situation that take five was the renters of the vehicle and they were to be charged any And ALL cost to the rental of that car, This employee said he needed to speak with his manager and he would contact me back. I never received a contact back by anybody from enterprise, After a couple of days, I contacted them and they still said they were not sure what was going on. They would contact me when they had any new information.. To this day, I have never received any contact or return call from enterprise. I tried to dispute this charge with my credit card company, But because I signed the paperwork In order to get the vehicle and get to work, I am now being charged almost $400 for insurance alone, For two weeks. The audacity of any company to charge that kind of money for two weeks of insurance is absolutely appalling!!! Not to mention Enterprise should have charged Take 5 the TOTAL COST OF THE RENTAL. I would not recommend enterprise rentals to anybody for any reason!!! This company does not care about their customers, especially at the end of a rental. At the beginning of the rental, they’re very kind and polite and agreeable, But I promise you all of that kindness and politeness changes at the end of the rental and especially if you’re trying to dispute charges. I should’ve never signed that paperwork, And the most disturbing thing about this entire situation is when I disputed this with my credit card company enterprise circled a small section in the paperwork where it says the insurance is optional, And that was absolutely not the truth standing in the office!!! I was told I had to have their insurance in order to drive one of their vehicles because my own insurance was not good enough to cover their vehicle. This company lies, And they even went as far as showing me documentation of a receipt stating I owed $25 and then turned around and changed it when I left there and charged me $368.13. And that was only two weeks! It is unreal the amount of money this company steals from their customers!!! I would never recommend enterprise rentals to anybody and I hope this helps somebody in the future to not make the same mistake I made.
July 12 · Kimberley MancinoThe manager here, his name is Josh. They refused to pick me up so I could turn the car in. I had to call corporate and another rent. Al center for enterprise, we ended up having take care of me and they were super nice like I expect out of enterprise. I've been a customer for enterprise for over forty years. This location is the worst experience ever.It wouldn't even take in my rent. My rental return because I was thrilled just to bring the keys in and then we pick up the vehicle. I got attitude. There's no one there to even take care of me. Worst experience in over 40 years with enterprise.
September 09 · US MarineI can't say enough good about the customer service. Theo was above and beyond excellent as an Enterprise representative, and the primary reason I would return. Josh, the branch manager, also helped us out tremendously when we had need. I was very impressed with the Green branch and would recommend them to anyone.
September 08 · Tommy SThe people at Enterprise were wonderful!!!Thank you Gabrielle Christian for all your help! They gave us the car we wanted with 8 seats and plenty of room for our kids!!!
June 11 · Fannie Miller
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