Enterprise Rent-A-Car

- 13027 Poway Rd, Poway, CA 92064

Enterprise Rent-A-Car, a well-known name in the rental vehicle industry, operates a convenient location at 13027 Poway Rd in Poway, California, serving the greater San Diego community. This local branch functions as both a dedicated car rental agency and a van rental agency, aiming to provide transportation solutions for residents and visitors in the area. The facility is a crucial resource for local users needing a temporary vehicle, whether for a routine insurance replacement, a weekend getaway exploring Southern California, or for business use. Notably, this specific location identifies as a women-owned business, adding a unique and positive dimension to its presence in the local commerce landscape.

However, potential customers should be aware that the experience at this location has been inconsistent, as reflected in recent customer feedback. While the Enterprise brand is widely trusted, several detailed reviews suggest significant challenges related to management professionalism, vehicle condition, and fleet availability at this particular office. For example, one long-time customer reported a highly frustrating experience involving a manager's disrespectful behavior, difficulty confirming a reservation for a specific car type with unlimited mileage, and an unacceptable vehicle condition—it was described as filthy, low on gas, and even had a foul odor, compounded by safety issues like a broken wiper blade and missing washer fluid. Another customer noted general disappointment with the limited car selection, citing a lack of sedans and being offered only trucks or giant SUVs before settling for a small compact car, which was also not properly cleaned.

These accounts highlight a sharp contrast in the service experience. While the ultimate employee who handled the return was described as polite and friendly, the initial interaction with a manager and the poor state of the car—issues ranging from sticky upholstery and dirty windows to safety hazards—demonstrate operational lapses that new customers should consider. The frequent advice from reviewers is to opt for larger locations, such as those near the airport or Mission Valley, if vehicle selection or guaranteed cleanliness is a priority for their California travel plans. Enterprise is a service-based company, and while the national brand is strong, the local execution of its commitment to quality and service at this Poway office appears to need improvement based on user reports.

The Enterprise Rent-A-Car branch is situated in the central community of Poway, California, making it a viable option for those in the 92064 ZIP code and surrounding areas in northeastern San Diego County.

Location and Accessibility:

• Address: 13027 Poway Rd, Poway, CA 92064, USA
• Hours of Operation: The branch typically operates Monday through Friday from 8:00 AM to 6:00 PM and Saturday from 9:00 AM to 2:00 PM, with the location being closed on Sundays. It is critical to confirm these hours prior to arrival, especially on Saturdays.
• Accessibility: The facility offers robust accommodations for all users, featuring a wheelchair accessible entrance and a wheelchair accessible parking lot.
• Parking and Onsite Services: On-site parking is provided for customer convenience. The location also offers general onsite services and pick-up service is available upon request by calling the location directly.
• After-Hours Policy: It is important to note that after-hours returns are typically not available at this location, meaning all vehicles must be returned during the posted business hours to avoid complications.

As a dual-category agency, Enterprise Rent-A-Car in Poway offers a comprehensive selection of vehicle types and ancillary rental options designed for various needs, from personal errands to large group transportation.

Services Offered:

• Car Rental Fleet: The core offering includes a wide variety of car classes, such as compact and economy vehicles, mid-size and full-size sedans, SUVs (though availability may lean toward larger models), and potentially luxury cars, depending on the current local inventory.
• Van Rental Agency: Provides several van options, which typically include 7-passenger minivans and larger passenger vans (like 12- and 15-passenger models), as well as cargo vans for moving or business logistics. Customers needing specific van sizes for their San Diego-area logistics should check current availability.
• Free Customer Pickup Service: A complimentary service offered by Enterprise, allowing staff to pick up customers at their home or office for the purpose of initiating a rental (restrictions on distance and time apply; customers must call the branch directly).
• Government and Military Discounts: Provides special rental rates, including a 5% discount off base rates for Government Leisure Travel and specific contracted rates for Official Government Travel, catering to active-duty, retired, and veteran service members and federal employees.
• Onsite Services: The convenience of completing the entire rental process, including vehicle inspection and paperwork, directly at the Poway facility.
• Various Payment Methods: Accepts Credit cards, Debit cards, and modern NFC mobile payments for security deposit and final rental charges.

The Enterprise Poway branch includes specific attributes and policies designed to enhance the rental experience for local patrons, while also having corporate affiliations that are important to many California consumers.

Features and Highlights:

• Women-Owned Business: This location is officially identified as a women-owned business, supporting diversity in local enterprise and offering customers a choice that aligns with supplier diversity goals.
• Active Military Discounts: Consistent with the national policy, this office honors military service with discounted rates for current and former service members and government personnel for both leisure and official travel.
• Comprehensive Accessibility: The commitment to inclusion is demonstrated by the wheelchair accessible entrance and dedicated wheelchair accessible parking lot.
• Flexible Payment Technology: Supports modern, quick transactions through the acceptance of NFC mobile payments in addition to traditional credit and debit cards.
• Focus on Local Convenience: The free pickup service is a major feature for residents who may not have transportation to the rental office, reinforcing Enterprise’s "We'll Pick You Up" slogan.

For making a reservation, confirming vehicle availability, or utilizing the complimentary pickup service, customers should contact the branch during its operating hours.

Contact Information:

• Address: 13027 Poway Rd, Poway, CA 92064, USA
• Phone: (858) 748-6900
• Mobile Phone: +1 858-748-6900

Choosing the Enterprise Rent-A-Car in Poway can be highly beneficial, particularly for local residents and members of the military community. The key reasons to choose this location are its strong local focus, the convenience of onsite services, and its unique business identity. Being a women-owned business is an important consideration for consumers prioritizing support for diverse enterprises. Additionally, the availability of active military discounts for service members, veterans, and government employees is a valuable cost-saving feature for those who serve the country. Furthermore, the commitment to accessibility with wheelchair-friendly infrastructure ensures all members of the Poway and greater San Diego community can utilize its services. However, customers must exercise due diligence, especially regarding vehicle selection and condition, which have been noted as inconsistent in past feedback. To mitigate these risks, users are strongly advised to confirm their exact vehicle reservation, including mileage terms, before arrival, and to thoroughly inspect the car's cleanliness and safety features before accepting the keys. While the staff’s ultimate goal is to provide reliable transport, proactively verifying the vehicle's state upon pick-up is essential for guaranteeing a positive and safe experience on California's roads.

Enterprise Rent-A-Car

13027 Poway Rd, Poway, CA 92064, USA