Massas Transportation LLC

- 1612 E Racine St, Janesville, WI 53545

Massas Transportation LLC, based in Janesville, is a vital local service provider in Wisconsin, specializing in highly essential handicapped and medical transportation. While the traditional term 'car rental' might conjure images of sedans and SUVs for vacationers, this company offers a specialized and critical form of transportation rental—safe, accessible vehicles and professional drivers for individuals who require assistance getting to and from medical and critical appointments. They operate under the specific designation of a Handicapped Transportation Service, focusing on dignity, reliability, and care.

This service is particularly crucial for Wisconsin residents enrolled in programs like Wisconsin Medicaid and BadgerCare Plus, who often rely on Non-Emergency Medical Transport (NEMT) to access covered health care services. Massas Transportation LLC bridges the gap for many local users who may not have a reliable personal vehicle, cannot drive due to a medical condition, or require a vehicle with specialized accessibility features like wheelchair lifts. Their commitment to professional, upbeat service, as attested by multiple customer reviews, makes them a respected choice for individuals across the region.

In addition to medical-related travel, Massas Transportation also appears to provide a broader range of transport options, including shuttle services for popular regional routes (such as Janesville to Milwaukee, O'Hare, or Rockford) and chartered group services, often utilizing spacious 14-passenger, wheelchair-accessible shuttles. This shows a commitment to leveraging their specialized fleet to serve various community needs beyond strictly medical trips.

The headquarters for Massas Transportation LLC is centrally located in Janesville, a key city in Rock County, which makes them well-situated to service both Southern Wisconsin and potentially routes extending beyond the state border. This geographic advantage allows them to handle both local and longer-distance medical transports and shuttle runs across the region.

The primary contact location is:

• Address: 1612 E Racine St, Janesville, WI 53545, USA

A critical component of a handicapped transportation service is ensuring physical accessibility, and Massas Transportation is equipped with features to accommodate all clients seamlessly.

• Wheelchair Accessible Entrance: The facility, or the vehicles used for transport, ensure that entry and exit are manageable for individuals using mobility aids.
• Wheelchair Accessible Parking Lot: Available parking spaces are clearly marked and designed to allow for the safe loading and unloading of passengers with disabilities.
• Vehicle Accessibility: As a specialized service, their fleet includes vehicles that are Ambulatory, Wheelchair, and potentially Stretcher accessible, directly supporting the core mission of NEMT.

Massas Transportation focuses on providing safe, compassionate, and timely transport for clients with specific mobility or medical needs. Their services are designed to meet diverse scheduling demands, from routine appointments to urgent situations.

• Handicapped Transportation Service: The core offering, providing specialized vehicles and trained staff for passengers with disabilities.
• Non-Emergency Medical Transport (NEMT): Scheduling and providing rides to medical appointments covered by programs like Wisconsin Medicaid and BadgerCare Plus. This includes transport to and from clinics, hospitals, and therapy sessions.
• Medical Transportation: A broad service category encompassing all rides to healthcare facilities.
• 24-Hour Service: The availability of service around the clock for all provided types of transport, ensuring rides can be scheduled at any time of day or night.
• Day Surgery Transport: Specializing in the sensitive logistics required for patients undergoing out-patient procedures, ensuring they have a safe and reliable ride home post-operation.
• Emergency Transport: While they do not replace 911 services for life-threatening emergencies, they handle urgent situations like hospital discharges or necessary, time-sensitive medical trips that fall outside of the standard NEMT two-day notice requirement.
• Ambulatory, Wheelchair, and Stretcher Transport: Providing vehicles and professional assistance equipped to handle passengers who can walk, those confined to a wheelchair, and patients who require transport in a supine (laying down) position.
• Regional Shuttle and Charter Services: Providing transportation for general group travel and on common routes, such as to airports (O'Hare, Milwaukee) or neighboring cities, often using their spacious and accessible shuttles.

What distinguishes Massas Transportation from a standard taxi or ride-share service is their specialized focus, professional staff, and commitment to the passenger experience in a critical area of need.

• Highly Professional and Caring Staff: Customer reviews consistently praise the "amazing people" working for the company, noting their professional, unique, and generous demeanor.
• Proven Reliability for Students and Long-Term Clients: One review specifically mentions successfully transporting a client to and from UW Whitewater for a full semester, highlighting their dependable nature for recurring, long-term transport needs.
• 24 Hours Service Availability: This is a major highlight, as medical needs can arise at any time, and having access to specialized transport 24/7 is a significant community resource, especially for discharges or urgent referrals.
• Proactive Driver Communication: Drivers are noted for being proactive, tending to call clients when they have arrived or are arriving soon, which greatly reduces client anxiety—a key factor in medical transport.
• Commitment to Professionalism: The business is praised for having staff who "take pride in what they do," underscoring a commitment to quality service in a non-profit-oriented industry.
• Wide Range of Medical Transport: Catering to the full spectrum of non-emergency medical needs, from routine appointments to sensitive day surgery and urgent discharge transport.

For scheduling a ride, especially for medical transportation, clients should use the main contact lines. For those who are case managers or aides, the company also maintains a ride request portal to streamline coordination.

• Address: 1612 E Racine St, Janesville, WI 53545, USA
• Phone: (608) 718-0767
• Mobile Phone: +1 608-718-0767

Choosing Massas Transportation LLC is a decision based on necessity, specialized capability, and the quality of care—a level of service that simply cannot be provided by a generic car rental company. For any resident of Wisconsin who is wheelchair-dependent, recovering from a procedure, requires regular medical appointments, or is coordinating transport for a loved one with special needs, Massas Transportation offers superior value.

The strongest point of recommendation is the consistent positive feedback regarding the staff’s attitude. The review stating, "Each and every one unique but all very professional. They take pride in what they do," speaks volumes about the compassionate service required in this line of work. Furthermore, their reliable service over a long period, demonstrated by the student transport, confirms their operational dependability. The 24-hour service is a critical safety net for those requiring urgent, non-911 medical transport, such as an evening hospital discharge.

However, potential users must be aware of the key limitation noted in customer feedback: the inconvenience of not being able to "get a hold of anyone in Massas or schedule a ride on the weekends." While they offer 24-hour service (meaning they will conduct the transport at any time), the scheduling office availability appears to be a notable pain point, especially for a service that addresses critical, time-sensitive needs. This could mean that urgent requests originating on a Saturday or Sunday might face logistical challenges if they cannot be scheduled until Monday. It is advisable for all new clients to confirm the exact hours and best methods for communication, especially for last-minute or weekend transport needs, to set realistic expectations.

Despite this administrative constraint, Massas Transportation remains an invaluable, professional, and accessible resource for non-emergency medical transportation and specialized shuttle needs throughout the Janesville area and beyond in Wisconsin. Their focus on the patient's well-being and punctual service makes them the clear choice for anyone needing a high-trust transportation partner.

Massas Transportation LLC

1612 E Racine St, Janesville, WI 53545, USA