Secure Transport

- 3000 Mercier St, Kansas City, MO 64108

For many residents in the Kansas City and greater Missouri area, finding reliable, safe, and specialized transportation can be a significant challenge, especially when mobility is a concern. Secure Transport, based in Kansas City, MO, addresses this critical need by dedicating its entire operation to handicapped transportation and Non-Emergency Medical Transport (NEMT) services. They are not a conventional taxi or ride-share service; rather, they are a professional, specialized solution focused on providing dignified and secure travel for individuals who require wheelchair-accessible vehicles or specific medical transport assistance.

Secure Transport is a highly valued local resource, particularly for families and healthcare facilities. Their services extend beyond simple curb-to-curb delivery; they provide comprehensive support, ensuring passengers using wheelchairs, electric scooters, or those requiring medical attention are safely and comfortably transported from their pickup location to their final destination, including inside a facility if needed. This level of personalized care has earned them high praise from the community, with grateful customers reporting that the service allowed loved ones with mobility issues to attend important events, such as weddings, ensuring no one is left out due to transportation barriers.

The company is committed to high professional standards, employing drivers who are described as personable and professional. While occasional miscommunications in scheduling can occur—as is common in complex logistics—customer feedback consistently highlights the company's quick, friendly, and effective resolution process, demonstrating a strong dedication to client satisfaction. Secure Transport operates with a focus on safety, professionalism, and community service, making them a premier choice for specialized transportation across the Missouri region.

Secure Transport’s main operations are strategically situated in Kansas City, Missouri, positioning them well to manage and dispatch their specialized fleet across a wide service area. Their headquarters on Mercier Street is located in a central area that allows for quick access to major highways and healthcare facilities throughout the metro area and beyond.

The nature of their business means customers do not typically visit the office; rather, the company comes to the customer. However, the operational hub is designed to support a high-level logistical service. A key aspect of their commitment to accessibility is evident at their office and potentially extends to their operating protocols for customer pick-ups:

• Specific Address: 3000 Mercier St, Kansas City, MO 64108, USA
• Local Infrastructure: The central Kansas City location provides efficient dispatch access to a broad service region, including Jackson, Clay, and Platte counties in Missouri, as well as parts of Kansas.
• Office Accessibility Features: For any business interactions or administrative visits, the location is noted to include a wheelchair accessible entrance and a wheelchair accessible parking lot, reflecting the company’s foundational commitment to accommodating all individuals with mobility needs.

Secure Transport specializes exclusively in transportation services for individuals with special mobility needs, focusing primarily on non-emergency medical and handicapped transport. Their service offering is designed to be comprehensive and supportive, covering a variety of scenarios from routine appointments to specialized outings.

• Handicapped Transportation Service: Providing safe and secure transit for passengers using wheelchairs, electric scooters, and other mobility aids, utilizing dedicated wheelchair-accessible vans (WAVs).
• Non-Emergency Medical Transport Service (NEMT): Reliable transportation to and from all types of medical and health-related appointments, including hospitals, clinics, and doctor's offices.
• Medical Transportation: Dedicated service for appointments, dialysis, rehabilitation, and other scheduled healthcare needs, ensuring patients arrive on time and stress-free.
• Long Distance Transport: Specializing in long-distance transportation for medical or relocation needs, which is a crucial service for patients requiring transfer across the state or to a distant specialized facility.
• Skilled Nursing Facility Transport: Coordinated logistics for transferring residents to and from skilled nursing facilities, ensuring continuity of care and safety.
• School Service and Community Service: Providing transport for students with special needs and facilitating essential community-based activities or errands, offering a broader quality of life service.
• Personal & Special Events: Transport for non-medical reasons, such as family gatherings, weddings, or funerals, as highlighted by customer testimonials, allowing all family members to participate fully.
• Pick Ups and Drop-offs: Offering door-through-door service, including assistance with the passenger and their mobility device to ensure they are securely checked in at their destination.

Secure Transport’s features are centered on safety, accessibility, and high standards of personalized care, distinguishing them as a top-tier option for specialized travel in the Missouri area.

• Dedicated Wheelchair Transport: Their entire operation is built around the needs of passengers who use wheelchairs or electric scooters, utilizing specialty-equipped vans and drivers trained in securement protocols.
• Professional and Personal Drivers: Customer reviews consistently praise the drivers for being "very personal and professional," emphasizing a high level of care, which is vital in the medical and handicapped transportation sectors.
• Goes Above and Beyond Regular Hours: They demonstrate a commitment to customer needs, even outside of standard business hours, as noted in a testimonial regarding wedding transport, showcasing flexibility and dedication to client-specific requirements.
• Reliable Problem Resolution: When scheduling miscommunications occur, the office staff is described as "super nice" and capable of providing swift, effective solutions, dispatching a driver within minutes to resolve issues, which highlights robust operational support.
• Comprehensive Service Scope: The service is not limited to medical appointments; the provision for long-distance transport, school services, and special events ensures a full range of mobility support for the community.
• Accessibility Infrastructure: The physical location is noted for having a wheelchair accessible entrance and parking, demonstrating a company-wide commitment to accessibility standards that extends beyond the vehicles themselves.
• Trusted by Organizations: The fact that local employers and potentially healthcare facilities utilize and recommend their services speaks volumes about their reliability and professional standing in the NEMT sector.

For scheduling a trip, confirming service details for a loved one, or inquiring about long-distance transport, customers can reach the Secure Transport team using the contact information provided below. Advance notice is highly recommended, especially for long-distance or specialized event transportation, to ensure vehicle availability.

• Address (Main Office/Dispatch): 3000 Mercier St, Kansas City, MO 64108, USA
• Primary Phone Number: (816) 350-1800
• Mobile Phone / Alternate Line: +1 816-350-1800
• Scheduling Note: Given the specialized nature of the service, it is best to call during business hours to speak with a dispatcher for complex bookings. The positive feedback about their office staff suggests a helpful and responsive experience when managing your transport needs.

Choosing Secure Transport in Kansas City, MO, is paramount when the safety, dignity, and specialized care of a passenger are the top priority. Unlike general ride services, Secure Transport is entirely dedicated to the unique logistics of handicapped and non-emergency medical transportation. This dedicated focus translates into a superior level of service that general transportation providers simply cannot match. The core reason to choose them is the peace of mind they offer.

The testimonials from Missouri users underscore this perfectly. Knowing that a loved one with an electric scooter or wheelchair will not only make it to their destination but be "well taken care of" and transported safely, even outside of typical business hours, removes immense stress from family members and caregivers. This assurance, particularly in sensitive situations like ensuring a grandmother's presence at a wedding, is invaluable.

Furthermore, their comprehensive service list—spanning routine medical trips to long-distance transfers and school runs—establishes Secure Transport as a reliable, single-source partner for all non-emergency mobility needs. Their drivers are trained professionals, often praised for their kind and personalized demeanor, ensuring a positive experience. When you book with Secure Transport, you are not just reserving a ride; you are securing a reliable, accessible, and compassionate connection to the Kansas City community and beyond, making them the superior choice for specialized transport in the region.

Secure Transport

3000 Mercier St, Kansas City, MO 64108, USA