Avis Car Rental

- 159 S Rohlwing Rd, Addison, IL 60101

When seeking reliable transportation solutions in the DuPage County area of Illinois, the Avis Car Rental location in Addison serves the communities of Lombard, Elmhurst, and Bensenville. Positioned as both a comprehensive Car rental agency and a dedicated Van rental agency, this office at 159 S Rohlwing Rd is equipped to provide vehicles ranging from small, fuel-efficient sedans for short trips to spacious vans for group travel and utility.

Avis is a globally recognized brand known for offering a wide selection of well-maintained vehicles, ensuring customers in the Chicago suburbs have access to reliable and safe temporary transportation. The local Addison branch provides the standard Avis fleet, which typically includes everything from Economy cars (like a Kia Rio or similar) and Intermediate/Full-Size sedans (such as a Toyota Camry) to various SUVs (including models like the Ford Edge or Chevrolet Suburban) and minivans (like a Chrysler Pacifica). They also provide specialty vehicles, including large passenger vans (12- and 15-passenger options) and pickup trucks, which are essential for many local projects or group logistics.

This location is noted for several customer-focused amenities, including easy-to-use payment methods and support for service members through Active military discounts. However, potential users in the Illinois area should proceed with awareness, as a pattern of concerning customer reviews has highlighted significant issues with the on-site customer service. Multiple reviewers have expressed deep dissatisfaction with the attitude of staff, particularly concerning the verification process for discounts, describing the experience as "rude" and "prejudicial." This suggests a notable inconsistency in the quality of the customer experience at this specific branch, a factor that local users must weigh against the brand's national reputation and fleet availability.

The Avis Car Rental office is strategically located in Addison, IL, making it an easy-to-reach neighborhood location for residents and businesses throughout the western suburbs of Chicago. It is situated at:

159 S Rohlwing Rd, Addison, IL 60101, USA

The Rohlwing Road address provides straightforward vehicular access from major nearby roads. For added convenience, the location offers On-site parking, making the initial process of picking up or dropping off your personal vehicle seamless and easy.

The facility has also taken necessary steps to ensure that it is accessible to all customers. The building features a Wheelchair accessible entrance, eliminating physical barriers for entry. Furthermore, Wheelchair accessible parking lot spaces are provided, ensuring a convenient and inclusive experience from the moment customers arrive at the location. This focus on physical accessibility helps ensure that a broad range of local Illinois users can utilize their rental services.

The Addison Avis branch offers a variety of services typical of a leading national car rental provider, catering to various customer needs from leisure travel to essential business use.

• Diverse Vehicle Fleet: Provides a comprehensive selection of vehicle classes, including compact, intermediate, full-size, and luxury sedans, as well as SUVs, minivans, and 12- or 15-passenger vans.
• Active Military and Veteran Support: Offers Active military discounts, which typically involve special rates for U.S. military veterans, active duty personnel, National Guard, Reservists, and their families, often provided through partnerships like WeSalute+.
• Business and Leisure Rentals: Facilitates both short-term rentals for weekend use and longer-term rentals for extended business projects or temporary replacement vehicles.
• Payment Flexibility: Accepts most major payment methods, including both Credit cards and Debit cards, providing flexibility for customers (though debit card use may be subject to additional security checks or deposit requirements).
• Add-on Products: Provides optional rental products such as GPS navigation systems, child safety seats, protection options (like Loss Damage Waiver), and Extended Roadside Assistance.
• One-Way Rentals: For customers traveling beyond the immediate DuPage County area, Avis typically offers the option to pick up a vehicle at this location and drop it off at another Avis destination, subject to availability and a potential drop-off charge.

The most valuable features of this specific Avis location in Addison relate to convenience and policies that support certain customer groups.

• On-site Parking: The availability of On-site parking is a practical highlight, making the process of switching from a personal vehicle to a rental car quick and efficient.
• Active Military Discount Program: The branch honors Active military discounts, which is a significant benefit for military families in the Illinois area who require discounted rates for leisure or official travel.
• Full Accessibility: The commitment to physical access with a Wheelchair accessible entrance and designated Wheelchair accessible parking lot ensures that the facility can serve customers with mobility needs without issue.
• Flexible Payment Options: Accepting both Credit cards and Debit cards for payments and deposits offers greater financial flexibility for customers.
• Wide Vehicle Selection: Avis's robust national fleet ensures that this local branch can usually provide a diverse range of reliable vehicles, from Economy class up to Premium and specialty vans, catering to virtually any requirement.

For all reservation inquiries, fleet availability checks, or questions about specific policies, customers can contact the Avis Car Rental office directly using the information provided below.

Address: 159 S Rohlwing Rd, Addison, IL 60101, USA

Phone: (630) 705-1636

Mobile Phone: +1 630-705-1636

Calling ahead is strongly recommended to confirm specific details, such as their operating hours, especially if planning a weekend rental, or to clarify required documentation for using a discount, given the past customer service issues noted in reviews.

For users in Illinois, the Addison Avis Car Rental location is worth choosing primarily for the strength of the national brand's fleet and its clear commitment to essential conveniences and policies. The availability of a diverse fleet, including crucial Van rental agency options, combined with the convenience of on-site parking and full wheelchair accessibility, provides a foundation of excellent practical service. The offer of active military discounts is also a valuable benefit for service members residing in or traveling through the area.

However, the decision to choose this specific location requires a balanced view. While the practical features are excellent, a recurring theme in local customer reviews is dissatisfaction with the counter service, particularly relating to the verification of corporate or employee discounts. Customers have reported instances of rudeness, prejudicial comments, and refusal of service, with one employee, Joseph, being repeatedly singled out. Therefore, prospective renters should be meticulously prepared with all necessary documentation to verify any discounts they plan to use, as the process at this specific location may be more challenging than anticipated. Ultimately, this Avis branch provides the vehicles and the amenities you need, but customers should manage their expectations regarding the friendliness of the in-person transaction. For those prioritizing a wide selection and supporting policies like military discounts, the vehicle and rate may make it a necessary choice, but preparedness is key to a smooth process.

Avis Car Rental

159 S Rohlwing Rd, Addison, IL 60101, USA