Enterprise Rent-A-Car

- 920 E Roosevelt Rd, Lombard, IL 60148

For residents of Lombard and the surrounding DuPage County communities—including Villa Park, Downers Grove, and Glen Ellyn—access to reliable, high-quality temporary transportation is often essential, whether for insurance replacements, business needs, or family trips. The Enterprise Rent-A-Car branch located at 920 E Roosevelt Rd in Lombard, IL, is positioned as a key resource for this "home city" rental market. This location is dedicated to providing the extensive vehicle selection and renowned customer service that Enterprise is famous for, all within a convenient, accessible neighborhood setting.

What truly sets this Lombard branch apart is its commitment to both community service and customer convenience. The facility identifies as women-owned, adding a significant local dimension to its operations. Furthermore, the commitment to making the rental process easy is clear in customer feedback, which frequently highlights the efficiency, professionalism, and friendly nature of the staff. Renters report fast check-out times and a smooth experience from reservation to deposit return. For DuPage County residents who need a car immediately—perhaps while their personal vehicle is in the shop—this location strives to minimize disruption and maximize satisfaction.

In Illinois, a neighborhood car rental service like this one provides a critical link for those who do not use airport locations. They specialize in catering to local needs, often going the extra mile with services like a customer pick-up and drop-off program, which is a major convenience when you are suddenly without your primary mode of transportation. Understanding the full scope of services, the diverse fleet, and the specific policies of this Lombard location is key to securing a stress-free rental experience.

• Address: 920 E Roosevelt Rd, Lombard, IL 60148, USA

The standard operating hours are designed for local customer convenience during the typical business week, with limited weekend availability:

• Monday – Friday: 8:00 AM – 6:00 PM
• Saturday: 9:00 AM – 12:00 PM (Noon)
• Sunday: Closed

For rentals that conclude outside of business hours, the facility offers a secure After Hours Return option. Customers can park the rental vehicle in a designated spot, secure it, and deposit the keys into a drop box at the front of the building. It is important to note that the renter remains responsible for the vehicle until an Enterprise employee performs an inspection on the next business day.

In line with Enterprise’s commitment to providing services to all members of the Illinois community, this Lombard branch features comprehensive physical accessibility:

• Wheelchair accessible entrance: Ensuring smooth and easy access into the office.
• Wheelchair accessible parking lot: Conveniently located parking spaces for ease of access.
• Wheelchair accessible restroom: Providing comfort and convenience for all customers within the facility.

• Extensive Vehicle Inventory: The fleet available for rent typically includes:
  • Economy and Compact Sedans: Best for budget-conscious renters and maximum fuel efficiency on local Illinois roadways.
  • Mid-Size and Full-Size Cars: Suitable for business travel or greater passenger comfort on longer trips.
  • SUVs and Crossovers: Offering flexible space and higher ground clearance, popular for Illinois families and multi-day travel.
  • Minivans and Passenger Vans: Essential for large family movements, sporting events, or organizational outings, with vehicles up to 15 passengers often available (subject to availability and special requirements).
  • Pickup Trucks and Cargo Vans: Meeting the needs for home projects, moving small loads, or commercial use.
• Free Local Pick-Up Service: A highly valued service for local, non-airport locations. Enterprise offers a complimentary pick-up service during normal business hours for customers who are within a reasonable distance (typically within 10-15 minutes driving time, though customers must call the branch at least 24 hours ahead to arrange and confirm this service).
• Flexible Payment Methods: Customers have multiple options for payment, enhancing accessibility:
  • Credit Cards: All major credit cards are accepted and generally preferred.
  • Debit Cards: Accepted for certain vehicle classes (typically up to a standard SUV), subject to verification of renter requirements and necessary documentation.
  • NFC Mobile Payments: Providing a quick and secure tap-to-pay option for modern transactions.
• Optional Protection Products: Renters can purchase add-ons like the Damage Waiver (DW) to limit their financial liability for damage to the rental car.

• Identifies as Women-Owned: This designation is a proud highlight of the local business, reflecting diverse ownership and often contributing to a strong focus on customer-centric operations and professionalism, as noted in customer reviews.
• Active Military Discounts: A meaningful benefit for active-duty military personnel, veterans, and their families, providing tangible savings and demonstrating support for the community.
• Positive Customer Service Culture: Numerous reviews praise the staff, often by name, for being "friendly," "helpful," and "professional." This personal touch ensures that the sometimes-complex process of securing a replacement vehicle or an upgrade is handled with care and efficiency.
• Vehicle Upgrades: Based on customer reports, this location appears to be willing to offer complimentary vehicle upgrades when inventory allows, which significantly enhances the renter's experience (e.g., getting a Volvo S60 or a preferred SUV).
• Quick Processing Time: The staff is reported to be highly efficient, with check-out and return processes often completed in five minutes, minimizing waiting time—a major advantage for busy DuPage County residents.

The consistently positive feedback received by this location, highlighting the staff's performance and the quality of the vehicles (e.g., clean cars), positions it as a top choice for anyone in the western Chicago suburbs seeking rental services.

• Address: 920 E Roosevelt Rd, Lombard, IL 60148, USA
• Phone (Local): (630) 916-7700
• Phone (Mobile/International Format): +1 630-916-7700

For residents of DuPage County, this women-owned agency provides reliable access to a full range of car and van rentals, flexible payment options including debit cards and NFC, and special discounts for military families. Whether you need a temporary replacement vehicle or a spacious van for a weekend trip through Illinois, the Lombard Enterprise branch provides the reliable fleet and high-touch customer experience that ensures you are quickly and confidently back on the road.

Enterprise Rent-A-Car

920 E Roosevelt Rd, Lombard, IL 60148, USA