Enterprise Rent-A-Car Introduce
For residents across Warren County and Central New Jersey, reliable vehicle access is essential, whether you're managing a car repair, organizing a family trip, or coordinating a commercial move. The Enterprise Rent-A-Car location in Washington Township, NJ, situated right off a major state highway, provides a crucial local resource for both short-term and extended vehicle rentals. This branch operates as a key component of the nationwide Enterprise network, specializing in both Car rental agency and Van rental agency services.
The unique profile of this Washington Township location includes its official designation as a women-owned business, bringing a distinct, community-focused approach to a globally recognized brand. While customer reviews present a mix of experiences—highlighting the challenges of vehicle availability in a high-demand area, they equally underscore the team’s ability to be "very helpful, responsive, and clear about the process" during stressful times, such as after an auto accident. The key for local users is combining the convenience of this branch’s offerings with proactive communication.
Strategically positioned for easy access throughout the region, the Washington Township Enterprise branch is highly convenient for those living or working in Warren County and adjacent areas of New Jersey and Pennsylvania.
The official address is: 428 NJ-31, Washington Twp, NJ 07882, USA.
Being located directly on Route 31 (NJ-31) provides an excellent logistical advantage, simplifying pick-up and drop-off, and offering swift connections to other main roads, perfect for New Jersey commuters and road-trippers alike. The operating hours are generally structured to accommodate weekday business needs, typically running from Monday to Friday, but it is important to note that the location is usually closed on both Saturday and Sunday, and after-hours returns are generally unavailable, making it vital to plan accordingly.
Furthermore, this location demonstrates a genuine commitment to serving all community members by ensuring a physically welcoming environment. The facility includes a Wheelchair accessible entrance and dedicated Wheelchair accessible parking lot, features that guarantee ease of access for customers with mobility needs.
The Enterprise branch on Route 31 provides a full suite of rental services aimed at satisfying both local residents and businesses.
- Diverse Car Rental Options: The core service includes a comprehensive fleet ranging from economical compact cars for errands and fuel efficiency to full-size sedans and SUVs for family travel or comfort.
- Specialized Van Rentals: Operating as a Van rental agency, this branch offers necessary larger capacity vehicles, typically including minivans for passenger needs, or cargo vans and trucks for local moving projects, commercial deliveries, or significant hauling requirements.
- Insurance and Accident Replacements: The staff is adept at managing rentals required due to auto accidents, providing helpful and responsive assistance to minimize customer stress during complex insurance processes.
- Multiple Payment Acceptance: For maximum customer convenience, the location accepts various payment types, including major Credit cards, Debit cards, and utilizes modern NFC mobile payments systems.
- Military and Government Discounts: Offers valuable Active military discounts and government rates for eligible personnel and veterans, a significant benefit for the large military community in New Jersey.
- Local Pick-Up Service: While often requiring advance arrangement, Enterprise branches typically offer a local pick-up service to streamline the process for customers whose vehicles are in the shop, though specific policies should be confirmed by calling the branch directly.
What distinguishes this Washington Township Enterprise branch goes beyond its fleet and general services, focusing on its local identity and customer provisions.
- Identifies as Women-Owned: This is a key local feature, highlighting that the branch is independently verified as a women-owned business, a choice for customers who wish to support diverse local business leadership.
- Commitment to Military Personnel: The availability of Active military discounts reflects a strong appreciation for service members, offering financial relief for leisure or official travel rentals to those who qualify.
- Full Physical Accessibility: Features like a Wheelchair accessible entrance and parking lot are integral to the branch's commitment to inclusive service for all residents in the New Jersey area.
- Flexible and Modern Payment Options: The ability to use Credit cards, Debit cards, and NFC mobile payments (such as a smartphone wallet) simplifies the financial transaction process.
- Excellent Support in Crisis: Despite occasional issues with vehicle availability, customer feedback highlights the team's ability to be highly communicative and reduce the "stress of my auto accident," demonstrating empathy and clarity in their process.
- Strategic Route 31 Location: Its positioning on NJ-31 is a significant practical advantage for rapid movement across Warren County and connecting major transportation corridors in Central New Jersey.
Given the high demand and the occasional challenges with inventory reported in customer reviews, it is strongly advised for all prospective renters to call the Washington Township branch directly to confirm vehicle availability, operating hours, and specific rental requirements well in advance of their desired pick-up time.
Address: 428 NJ-31, Washington Twp, NJ 07882, USA
Phone: (908) 537-6555
Mobile Phone: +1 908-537-6555
The team at this number can clarify details on vehicle classes, specific requirements for van rentals (especially 12- and 15-passenger vans which have specific state rules in New Jersey), and how to apply the active military discount to your reservation.
Choosing the Enterprise Rent-A-Car in Washington Township, NJ, is worthwhile for New Jersey users who value a combination of national reliability and key local benefits. This branch offers the fleet versatility (both cars and vans) and flexible payment options expected from a major brand, but it differentiates itself through important community and service commitments. The designation as a women-owned business offers a unique local choice, and the provision of active military discounts directly benefits the local veteran and active-duty population.
Perhaps most compelling is the quality of service when it matters most. While no rental agency is immune to the high-demand issue of inventory shortages—as one review noted—the positive feedback emphasizes the team's professional, responsive, and clear communication, particularly for customers dealing with the confusion and stress of an accident or unexpected repair. For the New Jersey resident looking for transparency, a variety of rental options, and a business that values community support and accessibility, the Enterprise Rent-A-Car on NJ-31 represents a solid, dependable, and professional choice. Always reserve early and call ahead to ensure your specific vehicle is ready to go.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos







Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
428 NJ-31, Washington Twp, NJ 07882, USA
Enterprise Rent-A-Car Reviews
pick uphousemanagementphonevoicemailmarchluckmorningnameinsurance
★ 5★ 4★ 3★ 2★ 1This place is a joke .I made my reservation one week before pick up the car did the check in I had everything ready to go and they called me one hour before to pick up the car and I was told they don’t have car available ! Don’t use this company they are not reliable O Quality in customer service!
July 17 · Diana PaezSuch an easy experience, so helpful as they didn't add to the stress of my auto accident. Very helpful, responsive, and clear about the process.
April 26 · Ginger HanishBe wary of using this company. I strongly advise against it. They charged my card a week after the initial charge for what I had signed up for. Now, I have to call them again and fight to get my money back. I've already wasted over three hours on the phone with these people. They are the worst—completely messed everything up and overcharged me. They even called me, thinking I had returned the car in Florida when I hadn't. It's unbelievable that they're still in business with such terrible customer service. Save yourself the frustration and avoid this company at all costs.
July 05 · Eileen D'AngeloI went online to rent a car Wednesday for a four day trip. I received an email with my quote and the time I planned to pick up my vehicle. I get to this location and it’s locked with a sign to call a number for assistance. Thankfully I was able to get someone on the phone and they just then informed me I would need a few things to prove my identity (utility bill with my name and address). That was great! I appreciate the thoroughness. Then I get a call back and voicemail stating there’s an additional $300 deposit fee that would be taken out immediately and returned upon vehicle return along with payment (which was about $300 for my rental). This was not mentioned in the initial phone call or email confirmation.Once someone finally arrived, 40 minutes past my appointment time they also let me know split payments are not an option. Had I been disclosed all this useful information in an email or phone call prior to physically being there, I would have been able to get those affairs in order. I was told this information is on the enterprise website. Their hours of operation are also on there and the establishment was locked with no one there. A website can be misleading.The agent assisting me was very standard and just reiterated the information is on the website. She had continued to move the rental agreement forward without notion to my concerns. Not the best customer service.Ultimately I canceled the reservation as I would be making other travel arrangements. I will go the distance to avoid rentals here in the future.
June 13 · Maria VerdeI wish I could give this location 0 stars. You have a better chance of winning the lottery than getting someone on the phone. Over a month ago my insurance company rented me a car through the Washington location due to an accident. I called and made an appointment, showed up on time, and found the door locked and lights off. The guy showed up 20 minutes later to give me the car. I had the car for a little under a month. I called at least a dozen times trying to figure out when I could drop off the car. I finally got a hold of someone and she said they would be there all day. I showed up an hour later once again to the door locked with no lights. I called the number on the sign repeatedly with no luck reaching someone. I understand not having someone there all the time if you’re not busy but to not forward the calls to someone who will answer at 10 in the morning? Extremely unprofessional in my opinion. So I went around to the side of the building to the “drop box” no sign or anything. It’s a rusty old metal thing that looks nothing like a lock box. I dropped the keys and left after several more attempts to reach someone. This was on March 29th. Today, I get a voicemail calling to close out my rental contract. I call the number back literally 30 seconds after and once again couldn’t get a hold of anyone. Long story short, rent your car from literally any other location than this one. I recommend the Phillipsburg location. I’ve never had a problem there.
April 09 · Angela Iantosca
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