Enterprise Rent-A-Car Introduce
For residents and visitors in the First State, having reliable transportation is key to navigating both the bustling northern cities and the scenic coastal routes. **Enterprise Rent-A-Car** in New Castle, DE, serves as a major hub for meeting these local and travel-related mobility needs. This agency specializes in providing a wide array of vehicles, ranging from standard cars for daily errands or insurance replacement needs to larger vans for group travel or moving projects.
The company, operating under the renowned Enterprise brand, positions itself as a committed neighborhood partner, often providing courtesy pick-up services (though specific policies should always be confirmed with the local branch). This New Castle location is an essential resource for those whose personal vehicles are in the shop, for business travelers landing at the nearby airport, or for families planning a Delaware beach vacation. The versatility of their fleet ensures that, when inventory allows, customers can find the right size and type of vehicle to match their specific trip requirements.
A notable distinction of this specific branch is its identification as a **women-owned business**, highlighting a dedication to diversity in local entrepreneurship within the New Castle community and the broader Delaware region. This commitment, coupled with a focus on accessible service and community support, is a cornerstone of their local operation.
The Enterprise Rent-A-Car New Castle branch is conveniently located at **190 S Dupont Hwy, New Castle, DE 19720, USA**. This address places it directly on a major thoroughfare, Route 13 (South Dupont Highway), offering excellent accessibility for drivers coming from Wilmington, Bear, or other parts of New Castle County. Its proximity to the **Greater Wilmington Airport (ILG)** makes it a highly relevant location for air travelers, even if an on-site terminal counter is handled slightly differently than off-airport agencies. The physical location is a short distance from the airport, serving as a critical point for picking up and dropping off rental vehicles for those flying in or out of Delaware.
Accessibility at the branch is a key consideration for all customers, and the location is equipped to accommodate those with mobility challenges. The facility provides a **Wheelchair accessible entrance**, ensuring easy access for all patrons. Additionally, **Wheelchair accessible parking lot** spaces are available, which simplifies the process of arrival and departure for drivers or passengers requiring these accommodations. The central location on a main road also ensures easy navigation without the need for complex, local street driving.
The New Castle, DE, location of Enterprise Rent-A-Car provides a focused range of rental solutions tailored to both everyday local use and travel logistics. These are categorized into the primary types of rentals they offer:
- **Car Rental Agency:** Offering an extensive fleet of vehicles, typically including economy, compact, mid-size, full-size cars, SUVs, and minivans, suitable for personal, business, and replacement rentals.
- **Van Rental Agency:** Providing options for larger passenger needs, such as 12- and 15-passenger vans, or cargo vans for moving or commercial purposes.
- **Insurance Replacement Rentals:** Specialized service for customers whose personal vehicles are undergoing repair following an accident, often working directly with insurance providers.
- **Airport Car Rentals (Near-Airport Service):** Although not located within the ILG terminal, the agency operates as a primary rental option for customers arriving at or departing from the Greater Wilmington Airport, facilitating transportation for travelers.
- **Local Customer Pick-Up Service:** The company is widely known for its "We'll Pick You Up" service, where a representative may drive to a customer's location to bring them back to the rental office to complete paperwork (availability and limitations should be verified directly with the local branch).
Beyond the standard car rental inventory, this branch emphasizes specific characteristics and payment flexibility that benefit its customer base in Delaware.
- **Identifies as Women-Owned:** This designation is a notable highlight, reflecting a commitment to diversity and local business ownership within the community.
- **Active Military Discounts:** The location proudly offers special pricing and discounts for **Active military** members, recognizing and supporting service personnel and their families traveling in or through Delaware.
- **Multiple Payment Options:** For convenience, the agency accepts various forms of payment, including major **Credit cards**, **Debit cards**, and **NFC mobile payments** (e.g., Apple Pay or Google Pay), providing flexibility for renters.
- **Accessibility Focused:** The presence of both a **Wheelchair accessible entrance** and **Wheelchair accessible parking lot** ensures a welcoming and accommodating environment for all patrons.
- **Extensive Fleet Variety:** The ability to rent everything from a small economy car for fuel efficiency to a large van for group transport makes this a versatile, one-stop option for different mobility needs.
For bookings, inquiries, or to confirm service availability and specific rental policies, please use the following details:
Contact Information:
Address: 190 S Dupont Hwy, New Castle, DE 19720, USA
Phone: (302) 323-0850
Mobile Phone: +1 302-323-0850
For Delaware residents and those visiting the New Castle area, choosing this Enterprise location offers several compelling reasons, starting with the flexibility of its product offering. Whether you need a simple, cost-effective replacement vehicle for a week while your car is repaired, or a large passenger van to shuttle a group to the Rehoboth or Dewey Beaches, the local branch is equipped to handle diverse requests. Their key distinction as a **women-owned business** provides an opportunity to support a locally focused, diverse enterprise while utilizing a nationally recognized brand's resources and standards. Furthermore, the commitment to providing discounts for **active military** is a significant value-add for members of the armed forces and their families in the tri-state area.
However, as with any busy car rental agency, especially one serving a major airport area, it is paramount for customers to be proactive. **Always book your reservation as far in advance as possible**, particularly for popular vehicle types or during peak travel seasons, and always verify your reservation directly with the branch prior to arrival. Upon pickup, taking the time to **thoroughly inspect the vehicle** for any pre-existing damage, and ensuring all lights and features are working correctly, is a crucial step to guarantee a smooth, safe, and stress-free rental experience across the beautiful state of Delaware.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
190 S Dupont Hwy, New Castle, DE 19720, USA
Enterprise Rent-A-Car Reviews
pick upSUVpaymanagerdoorsmelltireunderstandingcheckmini van
★ 5★ 4★ 3★ 2★ 1I’ve been renting cars from Enterprise for about 10 years. This was most definitely the worst experience yet. When she first showed me the car, instantly I noticed 3 huge gashes in the driver side tire. I said to her can you please give me another vehicle, she said they didn’t have any more sedans at the moment. So I asked if she could possibly upgrade me (as you can see in the pictures it’s very dangerous to drive like that & I was scared). She then said this was the only vehicle they had available. No problem. Then as I hit the highway all I heard and felt was air hitting my head. I got out to look & it was very obvious someone before me had got locked out of the vehicle and damaged the door to where it no longer closed fully at the top. Number 3, there was a HUGE hole in the floor where the driver seat was. It rained all weekend so imagine…. Number 4 the check engine light kept coming on as i was driving as well as the tire sensor light , number 5 the brake peddle was missing the rubber. As I’ve stated before it rained all weekend so just imagine how bad my foot kept slipping…. This was my first time renting from the New Castle location. I’ve always used Newark and I’ll absolutely continue giving my business and money to them…Enterprise New Castle, PLEASE DO BETTER. Absolutely unacceptable. This car should not even be rented out smh.
October 13 · Kerri VesterSo I had a reservation for 6 pm arrived at 530pm to find out they had no cars available even though I had reserved a car I sat an watch as people were turned away with reservations also sat and watched as people were transported from the new airport only to find out there were no cars available even though they too had reserved cars well around 715. I realized after. Seeing the long line forming of angry people that got of their flights to Delaware being told sorry no cars available evenI heard a guy state he was attending a wedding in rehobeth beach back to me. I dropped my personal car of to get repaired so now I’m stranded I have to work in Dover an hour away tomorrow but luckily I phoned a friend and got a ride home I’m attaching a picture of the people the crowd in the lobby at 715 with no where else to go I was in line before them but I figured they had bigger problems than me. I want to be compensated for my time and my taxi ride to and from work 150.00 also please do something about customers being able to make a reservation when no cars are available and do not advertise for the airport when you are not station there people were really upset. I will be filing a formal complaint. Thank you for nothing ENTERPRISE
October 11 · Jawanda CummingsUpdate 07/26/2025Despite how busy this Enterprise can appear at 1st glance, please just be patient with them, they will take good care of you !! I stand 110% behind that statement, the customer service is impeccable !! The employee Gabby took really, really good care of me. Treated me like gold. I encourage you to use the “check in” option on the app. prior to your arrival, it will make your experience much faster, however if you choose not to, no worries, your in good hands at this enterprise.00/00/0000Amazing customer service !It was a pleasure renting a car at this enterprise location.Special thanks to Derick, Victoria and the manager Eli who has extreme patience ! I witnessed him deal with all walks of life, all types of characteristics and he never missed a beat !!Thank you 🙏🏽 guys for making my rental experience at this location smooth and easy.
July 30 · Donald BirchWas simple from start to finish. Made my reservation online, someone called me the day before to confirm, went to pick it up day of. The young man behind the counter was super professional, very personable and polite. Walked me out to the car, did the walk through, handed me the keys and I was on my way all in less than 10 minutes. On return day I didn't realize they didn't open until 8, but that was no problem. Dropped the keys in the return slot and it was done. Someone called me shortly after to confirm the return. Will use them every time.
July 13 · Maria RosarioStart off with customer service was decent it’s been years a decade and half since I used this location I reserved a vehicle a week in advance not the particular vehicle I wanted but they had same size class i was okay with that what I didn’t like was the vehicle had scratches around the whole SUV it was noted and I did not have any issues upon drop off we did the walk around and everything was good I said this before I prefer the airport location rather than the local branches but what I will say figure out what you need to make it a smooth process you’ll be in and out and no time
February 12 · Putney Putney
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