Enterprise Rent-A-Car Introduce
As a key transportation hub for the Kansas City metro area, the Enterprise Rent-A-Car branch located on Troost Avenue in Missouri provides essential vehicle rental solutions for local residents, businesses, and visitors alike. Whether your personal vehicle is undergoing collision repair, you need a comfortable sedan for a business trip across Missouri, or you require a spacious van for a group outing to a Chiefs game or a family vacation, this location is positioned to meet a diverse range of needs.
This specific Enterprise office operates as both a general Car Rental Agency and a dedicated Van Rental Agency, making it a valuable resource for handling everything from a simple economy car replacement to coordinating transport for larger parties. Its association with the Hendrick Collision center often means it is heavily relied upon by those facing unexpected vehicle repair delays, highlighting its critical role in keeping the local Missouri community mobile during challenging times.
An important detail for customers who prioritize supporting diversity in the business community is that this Enterprise location identifies as women-owned. This designation is a nod to the growing influence and success of female business leaders in Missouri and reflects a commitment to empowering a diverse supplier base, even within a large national brand. For Kansas City patrons, choosing this location means supporting a local operation that embodies a commitment to diverse ownership while benefiting from the global quality and fleet size of the Enterprise network.
While the local rental market in a major metropolitan area like Kansas City, MO, can be exceptionally busy, sometimes leading to high customer volume and reported challenges with vehicle availability or front-line service consistency—as noted in recent customer feedback—the core function remains: providing reliable access to dependable transportation. This article serves to lay out all the factual details, accessibility information, and value propositions of the 9400 Troost Ave location to help you make the best rental choice for your needs in Missouri.
The Enterprise Rent-A-Car branch at 9400 Troost Ave is strategically located to serve the southern and central sections of Kansas City, MO, offering convenient access for those in areas like Waldo, Swope Park, and nearby suburbs. Its location is often referred to as the "Kansas City Hendrick Collision" branch due to its co-location, which streamlines the process for customers whose insurance claims direct them to this facility.
The exact location details are:
9400 Troost Ave, Kansas City, MO 64131, USA
The branch’s standard operating hours are primarily focused on serving the daily needs of renters, which typically include:
- Monday through Friday: 7:30 AM to 5:30 PM
- Saturday: 8:00 AM to 11:30 AM (Please call ahead to confirm Saturday hours)
- Sunday: Closed
Note: Customers must be aware that, unlike some other locations, After Hours Returns Service is not available at this 9400 Troost Ave branch. All vehicles must be returned during the posted business hours. The facility has also taken steps to ensure ease of access for all community members, featuring:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
As a leading transportation solutions provider in Kansas City, this Enterprise location offers a comprehensive array of vehicle rental services designed to meet varied local demands, from unexpected vehicle repairs to planned commercial and leisure travel.
- Extensive Car Rental Fleet: Availability of all standard vehicle classes, including fuel-efficient economy and compact cars (like the Toyota Corolla or Nissan Versa), comfortable mid-size and full-size sedans, and practical SUVs of various sizes (such as the Chevrolet Tahoe or Nissan Rogue) for Missouri road trips.
- Van and Specialty Vehicle Rental: Essential for group movements or hauling, the branch specializes in van rentals. This includes minivans (like the Chrysler Pacifica), large passenger vans (up to 12 or 15 seats), and cargo vans, which are perfect for small-scale moves or transporting work equipment around the Kansas City metro.
- Insurance Replacement Rentals: The branch works closely with body shops and insurance providers, making it a primary point of contact for customers needing temporary transportation while their own vehicle is under repair.
- Flexible Rental Terms: Offering options for short-term daily, weekend, and long-term weekly or monthly rentals to accommodate the full spectrum of traveler and business needs.
- Roadside Assistance Protection (RAP): Customers have the option to purchase this protection for services such as tire service, lockout assistance, jumpstarts, and fuel delivery, providing peace of mind while driving across Missouri and beyond.
- Refueling Options: Providing three convenient methods for handling the fuel tank upon return: Prepay Fuel, allowing Enterprise to Refill, or You Refill to return the tank at the same level.
Beyond the standard rental services, this Kansas City Enterprise branch provides several features and benefits that enhance its standing as a local and preferred provider.
- Identifies as Women-Owned Business: This local distinction is a valuable feature for companies and individuals in Missouri committed to supporting businesses that are majority-owned and operated by women, contributing to a more inclusive local economy.
- Active Military Discounts: The branch honors active-duty military personnel, veterans, and government employees with special rates. This includes a 5% discount off base rates for Government Leisure Travel and specific, contracted rates for Official Government Travel, a significant benefit for the military community in the region.
- Diverse Payment Acceptance: Facilitating transactions through multiple modern methods, including all major Credit Cards, Debit Cards (with specific ID and address verification requirements), and convenient NFC Mobile Payments.
- Enterprise Plus® Program: A loyalty program that rewards repeat customers by allowing them to earn points for every qualifying rental, redeemable for free rental days worldwide with no blackout dates, promoting ease and savings for Missouri's frequent travelers.
- Spouse/Domestic Partner as Authorized Driver: The policy permits a renter’s spouse or domestic partner to be added to the rental contract as an additional authorized driver at no extra charge, simplifying travel for couples.
For all reservation inquiries, specific vehicle requests, or questions regarding rental policies at the Kansas City Troost Ave location, please use the following contact details. It is highly recommended to call in advance to confirm availability, especially for specialized vehicles like passenger vans, as the fleet can be quickly depleted due to high demand in the area.
Address: 9400 Troost Ave, Kansas City, MO 64131, USA
Phone: (816) 941-2500
Mobile Phone: +1 816-941-2500
For residents of the Missouri side of Kansas City, the Enterprise Rent-A-Car on Troost Avenue represents a critical link in their local transportation infrastructure. Its strongest value proposition lies in its specialization as both a car and van rental agency, providing essential mobility—from a small sedan needed after a fender-bender to a large van for moving day or a group trip to the Lake of the Ozarks. The direct association with a collision center means the staff are typically well-versed in handling insurance claims and repair timelines, which is invaluable for Missouri customers managing stressful vehicle outages.
The unique highlight of identifying as a women-owned local business offers Missouri patrons an opportunity to support local diversity initiatives while accessing the professionalism and expansive resources of a trusted national brand. This commitment to community values, combined with tangible customer benefits like the military discount, makes it an attractive choice.
While it's important to acknowledge and consider recent feedback pointing to occasional operational and service lapses—which underscore the necessity of verifying reservations, especially for high-demand vehicles like the seven-seater van—the location's overall features are compelling. The broad fleet access, the convenience of the Troost Avenue location, and the range of accepted payment methods solidify this Enterprise branch as a top option for reliable and versatile car and van rentals for anyone living or working in the Kansas City, Missouri, area. Customers are best served by booking early and confirming all details to ensure a seamless rental experience.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
9400 Troost Ave, Kansas City, MO 64131, USA
Enterprise Rent-A-Car Reviews
callinsurancedriversteammoneypickupmanagersmellinforeview
★ 5★ 4★ 3★ 2★ 1This deserves a zero stars.The agents, Parker “who is filling in” are unqualified and have no idea what they are doing. They ran my card then told me they made a mistake. It was fixed. Ran my card again then the manager Michael Lacy decides that we can’t rent the seven seater that we needed and specifically asked for. Now I have a hold on my card for hundreds of dollars and who knows when I’ll see my money back, not when I need it.I have in fact contacted customer support and that was almost worse than the experience itself. I have the screenshots of the conversation with Ashley.
October 02 · Sarah OrozcoThis should be an "example" for the entire company to learn from! You walk in and watch several employees on their "personal cellphones" rather than helping customers walk thru the door! No acknowledgment whatsoever! An employee coming in from another location assisted me fiasco! We'd previously called a couple of days prior, at which time we were told there were no vehicles available until the afternoon. At that time, it was the afternoon, as we stood there only to be denied a vehicle! Apparently, an insurance adjuster hasn't contacted them ahead of time for a vehicle to be paid for. All was good, we'd pay for it ourselves and be gone! No, they stated, "no vehicles are available!" As I watch a lady drive up and torn a vehicle upon entering the office from the side door, per the conversation! I waited for the "manager" to say, "we only rent to customers who are having work done at the body shop!" That's why we're here, and need a car for a couple weeks, as we were told, one would be available for us! It didn't matter, we weren't getting a vehicle! I advised them Is go to another location! Then, the lady stated, "will can we look at other locations to find him a vehicle?" Apparently, that was too much work for them, so we made some calls, and we're able to get home by other means! We wouldn't rent a vehicle from this location if it was an emergency situation! The employees are lackadaisical and carefree from doing anything more than answering a phone! It is pathetic to witness and an embarrassment to this company! After this is all over, we will rent elsewhere upon our travels! 100% guaranteed! Like they care!
November 14 · RedBullKCI truly appreciate that Enterprise is located at Kansas City Hendrick Collision. The convience for me was very important. The staff was more than helpful and courteous.
October 17 · Teri GardnerI highly recommend this Enterprise rental office located at the Hendrick collision shop on 9400 Troost Avenue, Kansas City, Missouri. They were very friendly, efficient and kind in expediting my rental while my SUV was being repaired at the collision shop.I highly recommend this Enterprise rental location because they're very efficient and wonderful to work with.Thank you for a great experience.Gilbert CastilloKansas City Missouri
June 24 · Gilbert CastilloWorst customer service I’ve ever experienced at a car rental location. Literally waited until I came in to tell me they didn’t have a car for me. This would be the second time this location has done this.
October 13 · Brock Frankster (B-Rock)
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