Hertz Car Rental

- 6285 Clinton Hwy, Knoxville, TN 37912

For residents and visitors of East Tennessee, having reliable access to a rental vehicle is often crucial, whether for navigating the local Knoxville area, heading into the Great Smoky Mountains, or undertaking essential business travel throughout the state. The Hertz Car Rental location at 6285 Clinton Highway in Knoxville provides a neighborhood alternative to the often-busier airport counters, focusing on convenient on-site services for the local community. This branch is well-regarded by many customers, particularly those who frequently rent for work and appreciate the efficiency, cleanliness, and personalized service offered by the staff.

As a local Hertz office, this location aims to streamline the rental process, often resulting in quicker transactions compared to larger airport hubs. The positive feedback highlights the staff's dedication to having cars ready and clean, a major benefit for frequent travelers, including members of the Hertz Gold Plus Rewards program (such as President's Circle or PC members) who often receive fantastic vehicle upgrades. Many local Tennesseans appreciate avoiding the extra fees and congestion typically associated with renting from McGhee Tyson Airport (TYS), making the Clinton Highway location a preferred choice for neighborhood pickups.

However, like any service provider, customer experiences can vary, and prospective renters should be aware of all reported scenarios. A detailed review outlined a significant issue involving pre-existing damage, including a severely damaged tire sidewall, on the initial rental vehicle. The customer wisely documented the vehicle's condition with a video, which ultimately proved that the damage was present at pickup, allowing them to secure a full refund after their vacation plans were disrupted. This story serves as a vital reminder for all Tennessee renters to thoroughly inspect and document the condition of their rental car before driving off the lot, ensuring they are not held responsible for prior wear or damage. While the staff did eventually "make it right" by providing a refund, the inconvenience and potential risk underscore the importance of personal vigilance in the rental process, even from a nationally recognized brand.

The Hertz Car Rental branch is situated conveniently in North Knoxville, making it easily accessible for residents and businesses in the area, including Bearden, West Hills, and Northshore. Its non-airport location on a major thoroughfare helps customers avoid the more complex logistics of terminal rentals.

The specific address for this Tennessee location is:
6285 Clinton Hwy, Knoxville, TN 37912, USA

The agency offers practical accessibility and operational features designed for customer convenience:

• On-site Services: All rental, pick-up, and drop-off procedures are handled directly at the Clinton Highway location.
• On-site Parking: Available parking at the location for customers who drive their personal vehicle to the office for the rental exchange.
• Accessibility Features: The premises include a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring ease of access for all customers.
• Standard Operating Hours: The location typically operates from Monday through Friday, 8:00 AM to 6:00 PM, and on Saturday from 9:00 AM to 12:00 PM, remaining closed on Sunday. Customers should always confirm these hours directly, especially on holidays or for special arrangements.

As part of the Hertz global network, the Knoxville Clinton Highway location offers a comprehensive range of rental options to meet various transportation needs across Tennessee, from personal travel to commercial requirements.

Key services and vehicle types available at this branch include:

• Wide Vehicle Fleet: Rentals ranging from economy and compact cars (like a Chevrolet Spark or Ford Focus) for efficient, local driving, to full-size sedans, SUVs (such as the Nissan Rogue or Chevrolet Equinox), minivans, and pickup trucks.
• Cargo Van Rental: Providing practical solutions for local moving needs, small business deliveries, or transporting larger items, a crucial service for both residential and commercial clients in Knoxville.
• Prepaid Fuel Options: Allowing customers to pay for a full tank of gas upfront, simplifying the return process, though the "You Refill" option is also available.
• Optional Protection Products: Offering various insurance and coverage options, including Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), Personal Accident Insurance (PAI), and Personal Effects Coverage (PEC), all of which renters should review against their personal insurance policies.
• Additional Equipment: Providing necessary extras such as GPS navigation units and various types of child safety seats (infant, child, and booster).
• Diverse Payment Methods: Accepting major Credit cards and Debit cards for payment, though renters using a debit card should be prepared for specific authorization hold policies, which are typically higher than credit card holds.

The Hertz Clinton Highway location distinguishes itself from competitors and other Hertz branches through several key operational and customer-focused features that are highly valued by the Knoxville community.

The primary highlights include:

• Active Military Discounts: Hertz is known to offer discounts, often up to 25% off base rates, for verified active military members. This is a significant benefit for the numerous military families and veterans residing in Tennessee.
• Favorable for Frequent Renters: The staff at this "local" branch is frequently praised for being excellent, with service that is consistently rated highly by members of the Hertz Gold Plus Rewards program, often including fantastic vehicle upgrades and personalized greeting by name.
• Non-Airport Pricing: By operating out of a neighborhood location, customers often avoid the steep concession recovery fees and airport taxes that inflate the cost of renting from McGhee Tyson Airport (TYS).
• Commercial and Specialty Rentals: A noted service for Cargo van rental ensures the branch can serve a more diverse customer base, including small businesses and individuals undertaking moving or large transport tasks.
• High Accessibility Standards: Providing both a Wheelchair accessible entrance and parking lot ensures the facility is easily usable by patrons with mobility challenges.

For all inquiries, reservations, or customer support needs relating to the Knoxville Clinton Highway location, Tennessee residents and travelers can use the following details:

Address: 6285 Clinton Hwy, Knoxville, TN 37912, USA
Phone: (865) 219-5240
Mobile Phone: +1 865-219-5240

The confirmed hours of operation are generally Monday–Friday: 8:00 AM – 6:00 PM and Saturday: 9:00 AM – 12:00 PM, with the office closed on Sunday. It is always wise to call ahead to confirm hours, especially for a Saturday morning return.

The Hertz Car Rental on Clinton Highway in Knoxville is a compelling choice for many Tennessee drivers, particularly those who are frequent renters or belong to the active military community. What makes this location truly worth choosing is its reputation for providing a Superior Local Experience. Unlike the often transactional and rushed environment of airport rental counters, this branch is highlighted by customers for its great staff who provide fantastic service, often readying cars that are consistently clean. For dedicated Hertz members, the frequent and generous upgrades are a strong incentive to choose this non-airport location.

Furthermore, the Active Military Discounts offer a tangible financial benefit to those serving or who have served, showing a commitment to a significant part of the Tennessee population. The inclusion of Cargo Van Rentals makes the service highly versatile, catering not just to leisure and business travel, but also to practical, day-to-day community needs like moving or event transport. Renters also benefit from the Cost Savings associated with avoiding the high fees and taxes imposed at the Knoxville airport location.

However, the critical feedback regarding vehicle maintenance and the manager's reported handling of certain transactions must be taken seriously. The incident of the damaged tire emphasizes a key takeaway: while the overall service is excellent for many, renters must maintain Personal Vigilance. We strongly advise all customers to:

• Perform a Pre-Rental Video/Photo Inspection: Document the entire vehicle, inside and out, immediately upon pickup to protect yourself from liability for pre-existing damage, as one customer successfully did.
• Confirm All Vehicle Details: Verify the condition of the tires and all essential functions before departing, especially for long-distance trips across Tennessee or out of state.
• Understand Manager Policies: If using special membership codes, discounts, or non-standard payment methods (like a debit card), proactively confirm all policies with the staff to prevent refusal of service or last-minute complications.

Hertz Car Rental

6285 Clinton Hwy, Knoxville, TN 37912, USA