Airport Van Rental

- 636 E Holt Blvd, Ontario, CA 91761

For residents and travelers in Southern California’s Inland Empire, securing reliable and suitably-sized transportation is crucial, whether it's for a major group trip, a residential move, or simply for reliable daily commuting. Airport Van Rental (AVR), conveniently located in Ontario, CA, has established itself as a go-to local resource, specializing particularly in larger passenger and cargo vehicles, in addition to standard car rental options. Operating as both a Car Rental Agency and a Truck Rental Agency, this branch at 636 E Holt Blvd serves a vital role for customers across San Bernardino and Riverside counties, offering a diverse fleet to handle a wide range of logistical needs.

The initial appeal of AVR lies in its commitment to customer accessibility and modern payment flexibility, offering features such as a Wheelchair Accessible Entrance, Wheelchair Accessible Parking Lot, and acceptance of NFC mobile payments, catering to a broad base of users. However, customer experiences highlight the necessity for diligence during the rental process. While one customer found the front desk attendant to be "nice," the overall process is sometimes hindered by long wait times—up to "30 minutes to get helped"—and confusing policies. For instance, the "unlimited miles" feature often advertised may carry a critical exception for rentals of less than three days, resulting in unexpected per-mile charges that can frustrate customers who prepaid their reservation.

A recurring point of friction centers on post-rental charges. Renters have shared experiences of feeling "nickel and dimed" over minor cleanliness issues, such as a small amount of dander, where a threatened high charge led to the customer feeling compelled to perform the cleaning themselves to avoid a fee. This reflects a business practice that, while perhaps policy-driven, can undermine customer relations and the likelihood of repeat business. Therefore, while AVR offers essential services and accessible facilities, prospective renters must be extremely thorough when reviewing all contract details—especially concerning mileage limits and potential post-rental fees—to ensure a smooth and transparent transaction.

Airport Van Rental is situated to serve both the local Ontario community and travelers using the nearby Ontario International Airport (ONT). The branch’s physical location offers easy access to the entire Inland Empire region, making it a practical choice for both leisure and business rentals.

The facility is located at 636 E Holt Blvd, Ontario, CA 91761, USA. This placement provides straightforward routing onto major California highways, including Interstate 10 and Interstate 15, which are vital for travel connecting to Los Angeles, Orange County, the High Desert, and further into Southern Nevada. The proximity to the airport, while not a direct on-site terminal location, ensures that the branch is a convenient pickup point for those flying into ONT.

Beyond its strategic geographical placement, AVR has made commendable efforts to ensure physical accessibility for all customers. The location explicitly offers a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot. Furthermore, a highly valuable feature is the stated provision of Wheelchair Accessible Seating, which suggests an ability to accommodate customers who require adapted or specialized vehicles for their journey. While specific adaptive devices should always be confirmed via phone reservation, these fundamental accessibility features demonstrate an important level of community consideration. Customers are advised to confirm any shuttle service availability from the airport, as this location is near, but not within, the ONT terminal complex.

As a combination Car Rental Agency and Truck Rental Agency, the Ontario AVR branch offers a specialized fleet that extends well beyond standard sedan rentals, positioning it as a key resource for logistical and group transportation in the Inland Empire.

The primary services and rental categories typically available include:

• Passenger Vehicle Rentals: Offering a variety of cars from economical to full-size models for both short-term local use and extended California road trips.
• Van Rentals: A specialty of the agency, this includes Minivans for family travel, 12- and 15-Passenger Vans for group transportation, and potentially specialized vans designed for mobility needs.
• Truck Rentals: Essential for moving, construction, or commercial hauling, the truck inventory generally features Cargo Vans and various sizes of Pickup Trucks.
• Adaptive Vehicle Access: Indicated by the provision of Wheelchair Accessible Seating, the agency aims to support customers who require specialized vehicle access, although availability of lift-equipped vans should be confirmed directly with the office.
• Flexible Payment Methods: The branch accepts a wide range of convenient payment options, including all major Credit Cards, Debit Cards, and the modern option of NFC Mobile Payments (e.g., Apple Pay or Google Pay).
• Short- and Long-Term Rentals: Catering to daily, weekly, or extended rental needs, though renters must be highly aware of potential differences in mileage policies based on the rental duration.

The AVR location in Ontario is noted for several features that enhance its offering, alongside the operational details customers should be mindful of during their rental.

Key Features and Highlights:

• Specialization in Large Vehicles: The focus on being a Truck and Van Rental Agency ensures a strong inventory of 12- and 15-passenger vans, as well as cargo vehicles, which are high-demand items for Southern California groups and moving projects.
• Comprehensive Accessibility: Provision of a Wheelchair Accessible Entrance, Wheelchair Accessible Parking Lot, and Wheelchair Accessible Seating demonstrates a strong commitment to serving customers with mobility needs.
• Modern Payment Convenience: The acceptance of NFC Mobile Payments (such as tapping your smartphone) provides a quick and secure method for transactions.
• Flexible Payment Types: Unlike some agencies that restrict options, the acceptance of both Credit Cards and Debit Cards for payment offers flexibility to a wider customer base.
• Generally Polite Staff: While wait times can be an issue, individual staff members at the front desk are noted by customers for being polite and kind.

To ensure a seamless rental process, prospective customers should use the following contact information to confirm availability, policies, and details regarding their reservation at the Ontario branch of Airport Van Rental.

Address: 636 E Holt Blvd, Ontario, CA 91761, USA

Toll-Free Phone: (877) 545-0045

Mobile Phone: +1 877-545-0045

Using the toll-free number is the most direct method to clarify crucial policy details, such as the exact terms of the unlimited mileage agreement for rentals under three days, which has historically caused customer confusion and unexpected charges. It is also recommended to call ahead to discuss specific accessibility requirements, such as the need for Wheelchair Accessible Seating, to confirm vehicle availability.

The Ontario Airport Van Rental is an excellent choice for a specific segment of the Southern California market—primarily those needing large passenger vans or utility trucks.

It is worth choosing AVR for the following reasons:

• Specialized Fleet Availability: For organized groups, sports teams, large families, or anyone relocating, AVR’s primary focus on vans and trucks means they are a more likely source for these specialized, hard-to-find vehicles than a general car-only agency.
• Exceptional Accessibility Commitment: The explicit inclusion of Wheelchair Accessible Seating and other ADA-compliant features is a major benefit, making it a preferred vendor for customers with mobility considerations.
• Financial and Technical Flexibility: The acceptance of Debit Cards alongside Credit Cards, combined with the convenience of NFC mobile payment, provides a user-friendly transaction experience.

However, potential renters must be proactive. To avoid the reported issues of feeling "nickel and dimed" or facing unexpected mileage fees, customers are strongly encouraged to arrive with a clear understanding of the full contract, including any mileage restrictions on short-term rentals and the policy on minor vehicle cleanliness upon return. By doing so, customers can maximize the benefits of AVR's specialized fleet and convenient location while mitigating the risks of surprising end-of-rental charges.

Airport Van Rental

636 E Holt Blvd, Ontario, CA 91761, USA