Avis Car Rental Introduce
Planning a weekend getaway from Howard County, tackling a long-distance road trip, or simply in need of a temporary replacement vehicle? For residents of Ellicott City, Columbia, and the wider Maryland region, having a reliable local car rental agency is essential. The Avis Car Rental location at the Enchanted Forest Shopping Center in Ellicott City stands as a professional and trusted resource for all your vehicle needs, offering everything from compact cars for city driving to spacious vans for group excursions.
This dedicated location operates as a full-service car rental agency and van rental agency, providing local users with access to a diverse and well-maintained fleet. Whether your requirement is due to an unexpected car issue, a business trip, or a family vacation, this Avis branch focuses on delivering a smooth and stress-free rental experience. Their commitment to customer support, as frequently highlighted by local patrons, makes them a standout choice for residents seeking both quality vehicles and attentive service.
The Avis Car Rental branch is conveniently situated right in the heart of Ellicott City, Maryland. Its strategic location on the bustling Baltimore National Pike makes it easily accessible for customers coming from various directions across the Howard and Baltimore County areas.
- Address: 10020 Baltimore National Pike, Ellicott City, MD 21042, USA
- Directions: The office is specifically located within the Enchanted Forest Shopping Center, near the intersection with Bethany Lane. This centralized location, easily reachable via US Route 40 (Baltimore National Pike), ensures a straightforward pickup and return process for local drivers.
- Operating Hours: The branch maintains convenient hours to accommodate local schedules. During the week (Monday to Friday), they are open from 8:00 AM to 5:00 PM. Weekend hours are also provided, with Saturday and Sunday service running from 9:00 AM to 1:00 PM, though hours may vary on holidays.
- Accessibility: In a commitment to serving all members of the Maryland community, the location features a wheelchair accessible entrance and a wheelchair accessible parking lot.
This local Ellicott City Avis branch provides a comprehensive range of rental services designed to meet varied local and travel demands. From short-term rentals to accommodating unexpected vehicle needs, they strive to be a reliable partner for their customers.
- Car Rental Services: Offering an extensive fleet of vehicles including economy cars for fuel efficiency, standard sedans for comfortable commutes, full-size cars, SUVs (including standard, intermediate, and premium options), and luxury vehicles for special occasions. They also feature specialty categories like convertibles, electric vehicles, and hybrids.
- Van Rental Agency: Serving groups and families, the location provides van rental services, including Minivans (often 7-passenger vans like the Chrysler Pacifica or similar) and larger Passenger Vans (such as 12-passenger options like the Ford Transit or similar), which are ideal for large family trips, sports teams, or organizational outings around the mid-Atlantic.
- Onsite Services: All rental services, including vehicle pickup and return, are handled conveniently onsite at the Enchanted Forest Shopping Center location.
- Free Pick-up Service: For those who need assistance getting to the rental office, a complimentary local pick-up service may be available. Customers are encouraged to call the location directly to arrange this service upon confirmation of their reservation.
- Payment Flexibility: Payments can be made using a variety of methods for customer convenience, including major Credit Cards, Debit Cards, and NFC Mobile Payments.
In addition to a broad selection of vehicles and convenient services, the Ellicott City Avis branch offers several key highlights that enhance the customer experience for Maryland residents.
- Active Military Discounts: Avis is proud to support the men and women who serve. U.S. military veterans, active-duty personnel, National Guard & Reservists, and their immediate families can benefit from special discounts on car rentals, often offered in partnership with programs like WeSalute+ (Veterans Advantage), which can include savings of up to 35% on "Pay Now" rates.
- Commitment to Accessibility: The facility ensures that all customers can access their services by providing a fully wheelchair accessible entrance and designated parking spaces.
- Local, Dedicated Customer Service: This location is frequently commended for its outstanding and dedicated customer service. Staff members are known for going "above and beyond" to resolve complicated issues, such as difficulties with national customer service lines or unexpected booking problems, and for providing personalized attention to ensure customers drive away with the right, reliable vehicle.
- Variety of Vehicle Sizes: With options ranging from small economy cars to large 12-passenger vans and SUVs, the branch caters to virtually every logistical requirement, whether you need a vehicle for solo commuting or transporting a large group.
- Long- and Short-Term Rentals: Whether you need a car for one day, a week, or a month, the agency offers flexible short-term and long-term car rental options.
For reservations, inquiries about the fleet, or to arrange the free pick-up service, Maryland customers can contact the Ellicott City office directly.
- Address: 10020 Baltimore National Pike, Ellicott City, MD 21042, USA
- Phone: (410) 461-3127
- Mobile Phone (Direct Line): +1 410-461-3127
Choosing this specific Avis Car Rental branch in Ellicott City is a decision rooted in reliability and exceptional local service, a combination that Maryland residents truly value. Unlike large, impersonal airport operations, this neighborhood location thrives on personalized customer care, creating a much-needed sense of trust, especially during stressful situations like a vehicle breakdown or a last-minute change of plans.
The real-world customer testimonials speak volumes. Customers have consistently praised specific staff members for their dedication to finding solutions—even going so far as to ensure full refunds on cancelled national bookings and securing new reservations with discounts during busy holiday weekends when inventory was low. This level of persistence and genuine effort turns a potentially negative rental experience into an overwhelmingly positive one, fostering a desire for repeat business within the local community. For residents of Howard County and the surrounding areas, this means not only a reliably clean and modern vehicle, but also the assurance that a dedicated local professional is there to handle any curveballs. The combination of a convenient, well-known location on Baltimore National Pike, a diverse fleet (including essential van rentals), valuable savings for active military and veterans, and above all, a deeply committed team, makes Avis Car Rental in Ellicott City a preferred choice for reliable, stress-free vehicle solutions in Maryland.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos





Avis Car Rental Location
Avis Car Rental
10020 Baltimore National Pike, Ellicott City, MD 21042, USA
Avis Car Rental Reviews
managerforestminivanBWI22checkrefundunderstandingpeoplevacation
★ 5★ 4★ 3★ 2★ 1Nahman, was such a great help today. I was having car issues and was trying to get a rental for 1 week. We reserved online but there was an issue when we got to the store. He told us to call and request a refund, but the national customer service line was going to charge us $150 for cancelling.Norman, tried speaking with that supervisor who was very unpleasant to him and said if he wanted a different response, to call again. Which he did, explained the situation and got us that full refund.He proceeded to rebook us with a great discount and after a stressful morning it was finally nice to drive away with a reliable car for the week. We will be back for any other needs!
July 02 · Christina ShifflettBest customer service experience I’ve ever had renting a car. Frankly one of the best customer service experiences I’ve had period. Rahman went above and beyond on a holiday weekend to help me and my family switch to a larger car. We got a car at BWI (after waiting for 2.5 hours) on the 4th and it just didn’t have enough trunk space - everyone except for the driver was sitting with bags on their laps! I came into the Ellicot City branch on the 5th to see about switching, but bc of the holiday weekend inventory was really limited. Rahman gave me his direct line and promised that if I came back on Monday he’d have something bigger for me. Without fail, we showed up and were moved into a bigger car within 20 minutes of arriving (plus all paperwork). I saw one local come in and another call while I was there, and he was amazing with them too. Clearly a beloved guy and excellently office. Would absolutely rent from here again. This place redeemed my Budget rental experience. I’d give 10 stars if I could, and much of that has to do with the staff. THANK YOU RAHMAN!
July 07 · Jill HenryMr Nahman is outstanding Customer Sevice Agent. Always attentive and listens for solutions. Patient and Understanding but also knowledgeable. Vehicles Clean and Well Maintained. As long as Rates are affordable, I will continue to Rent w Mr Nahman and Avis Ellicott City Branch.
April 15 · Sean WilliamsThe service to get the rental was mainly the issue. The rental was fine. The first part of getting the rental was the price change. The initial price to rent for the five days was less than the actual price when we reserved it. The gentleman we spoke to said the price depended on the day you secure the rental. The next issue was getting the vehicle. I showed up at 12 noon for the pick up and the door was locked and nobody was in the office. About 10 minutes later I see the gentleman open the door from inside. I went to enter but the door was stuck closed. I had to push the door very hard to enter.Once I started the process to get the vehicle he went out the get the SUV and brought it to the store front. He seemed in a hurry and way too casual about me renting it. He never showed me or checked the vehicle with me. He just gave me the keys and that was it. The vehicle looked dirty from the outside and in the inside it was just as dirty. He said he couldn’t clean it because of the place where he goes to clean it was full of snow and ice. Again, not very professional or even friendly. He seemed to be pushing me out.In the return I told him about how dirty it was and I had cleaned it up. He casually said thank you and again said the same excuse that the place where he cleans it had snow and ice. When we were done paying the rental he sat down on a chair to the left of the counter as if he was done. He left us standing there. We said are you done and he said yes. Very rude the way he treated us.I will never use Avis again in the Ellicott City, Maryland area. Extremely poor service.I have always been an Enterprise Rental Company client. They have never treated me as a customer in this manner. I had wanted to try renting from Avis since a colleague of mine uses them but at this time never again.
February 03 · Ed MondonedoNorman was very helpful! I was a bit nervous to book here but fortunately my experience with this Avis location was positive. Even got to drive around in a fun white Jeep for a week. 😎
June 01 · Chip Decker
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