Budget Car Rental Introduce
For those traveling through Georgia's primary gateway, Hartsfield-Jackson Atlanta International Airport (ATL), or for local Atlanta residents seeking reliable transportation, Budget Car Rental offers a centrally located service within the massive Rental Car Center. Known globally as a provider of value-driven vehicle solutions, this Budget location is a critical hub for customers needing everything from a compact sedan for city driving to a spacious passenger van for a group outing or family trip across the Peach State.
The brand promises a large, diverse fleet of vehicles, often newer models with modern features. Customers can select from a wide array of options, covering nearly every popular car class. Beyond standard passenger cars, Budget's offering as a designated Car and Van rental agency is a major selling point, providing access to larger capacity vehicles that are often essential for local organizations, large families, or business teams traveling together.
It is important for local Georgia users planning to rent from this high-volume location to manage expectations regarding the customer experience, particularly during peak travel periods. While the convenience of the location within the Rental Car Center is undeniable, recent customer feedback has indicated potential challenges with service speed, long queues, and issues with reservation fulfillment during high demand. Prospective renters are advised to be fully prepared with all documentation and potentially join the 'Fastbreak' loyalty program to help streamline their pickup process.
Location and Accessibility
The Budget Car Rental counter is located at the heart of Atlanta’s transportation infrastructure, inside the dedicated Hartsfield-Jackson Atlanta International Airport Rental Car Center (RCC).
- Address: 2300 Rental Car Center Pkwy, College Park, GA 30337, USA.
This location is physically connected to the ATL airport via the SkyTrain, a free, efficient automated people mover that transports passengers directly from the airport terminal to the Rental Car Center building. This on-site integration means a renter does not need to wait for a shuttle bus outside the airport terminals; they simply take the SkyTrain.
Accessibility is a key feature of the Rental Car Center facility, which includes the Budget location:
- Wheelchair accessible entrance is provided for easy access into the facility.
- Wheelchair accessible parking lot spaces are available in the dedicated on-site parking area.
- The facility offers on-site parking for local renters picking up or dropping off their vehicles.
Services Offered
The Budget Car Rental at the ATL Rental Car Center provides a full suite of services typical of a major national rental agency, with specialization in larger vehicles:
- Extensive Car Rental: Offerings include Economy, Compact, Intermediate, Standard, Full-Size, Premium, and Luxury sedans, as well as Convertibles.
- Specialty Vehicle Rental: As a certified Car and Van rental agency, they offer various SUVs (Intermediate, Standard, Full-Size), Minivans (e.g., Chrysler Pacifica), and large Passenger Vans (e.g., 12- and 15-passenger models like the Ford Transit or Chevrolet Express).
- Truck Rentals: Availability often extends to Midsize and Full-Size Pickup Trucks and sometimes Cargo Vans/Moving Trucks, catering to both leisure and utility needs.
- Electric and Hybrid Vehicles: Availability of electric (EV) and hybrid models (e.g., Tesla Model 3, Toyota Prius Hybrid) for environmentally-conscious or fuel-efficiency-minded travelers.
- Onsite Services: All rental and return processing is handled entirely within the high-capacity Rental Car Center facility.
- Payment Flexibility: Accepts major Credit cards and Bank-issued Debit cards for payment and deposit.
Features / Highlights
Several key features define the offering at this Budget location, which prospective renters in Georgia should note:
- Active Military Discounts: Budget proudly offers discounts for active military personnel. Renters can potentially save a percentage off the time and mileage portion of their rental by presenting a valid military ID and using the associated promotional code.
- Debit Card Policy and Deposit Holds: While bank-issued debit cards are accepted, using one to secure a rental typically requires a larger hold on funds. The deposit hold is generally the estimated rental charges plus an additional amount, often a minimum of $300.00, but can be higher ($500 to $1,000+) for premium or specialty vehicles, or when using a debit card without an existing favorable credit standing. Renters under 25 years old may not be permitted to use a debit card.
- Local Resident Requirements: Atlanta Metro area residents using a debit card may be required to present additional current documentation (e.g., utility bill, bank statement) to verify their address.
- Fastbreak Loyalty Program: Membership in the complimentary Fastbreak program allows renters to bypass the counter line for a quicker pickup, a significant benefit, especially given reported wait times.
- Required Insurance Waiver or Deposit: If a renter declines the optional Loss Damage Waiver (LDW), they must either present a personal insurance policy demonstrating full comprehensive and collision coverage that transfers to the rental vehicle (which the company will verify), or leave a substantial damage deposit, often $1,500.00, charged to their debit card.
- Potential for Extended Wait Times: Customer reviews frequently report significant delays at the counter, with wait times exceeding two hours, even with a confirmed reservation. This suggests a potential gap between reservation volume and operational capacity, a critical factor to consider when planning time-sensitive travel.
Contact Information
For reservations, current fleet availability, or inquiries regarding specific rental policies (such as the military discount or debit card use), contact the College Park location directly:
- Address: 2300 Rental Car Center Pkwy, College Park, GA 30337, USA
- Phone: (404) 530-3000
- Mobile Phone: +1 404-530-3000
What is Worth Choosing
Budget Car Rental at the ATL Rental Car Center is a worthwhile choice for a Georgia traveler who prioritizes location, fleet diversity, and potential value, provided they are fully prepared for the service logistics.
The single greatest advantage of this location is its position within the Rental Car Center, offering direct, weather-protected access via the ATL SkyTrain. For anyone flying into or out of Atlanta, this connectivity eliminates the reliance on external shuttles, offering a superior level of convenience over off-site agencies. Furthermore, the extensive vehicle fleet, including large passenger and cargo vans, caters exceptionally well to the diverse needs of the Georgia market, from students moving to college to families taking a group vacation to the coast or mountains. The availability of a dedicated military discount is also a valuable highlight for service members and their families in the region.
However, the critical consideration for choosing this branch must be the reported customer experience regarding wait times. Given the high-volume nature of the Atlanta airport, the extended delays reported by customers—some citing waits of two or more hours beyond their reservation time—are a serious factor for anyone with tight schedules, such as those with immediate business meetings or connecting travel.
Therefore, a potential renter should choose Budget if:
- They require a specialty vehicle like a 12- or 15-passenger van, or an EV/Hybrid model.
- They are eligible for the active military discount, which offers significant savings.
- They are a member of the Fastbreak program and plan to use the express line.
- They have significant time flexibility and can tolerate potential delays upon arrival.
Budget Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Parking
- On-site parking
Budget Car Rental Photos










Budget Car Rental Location
Budget Car Rental
2300 Rental Car Center Pkwy, College Park, GA 30337, USA
Budget Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Budget is truly a great description of what you can expect in terms of customer service.When I arrived, I found myself in a long line, even though all other rental companies had half the line size, if any! Other companies had throttled their reservations when they ran low, I know because I tried renting through Enterprise and Hertz before settling on Budget. Budget refuses to follow through on their reservation. The customer service representative was rude and got an attitude with me because I was upset about missing a business meeting due their inability to HOLD a reservation. The reservation was set for noon, I was told it would be delayed by an hour and a half…Update: 2 hr 30 minute wait — called Customer Service, the only thing she could do was forward me to another CS rep to file a complaint… Once forwarded, I couldn’t file complaint because I was forwarded to the CS line for Box Trucks…Can’t even forward calls correctly or efficiently!
June 25 · Oliver HoweAbsolute trash service. We book 2 weeks a go. After our 2 hrs flight we had to stand in line on the counter for 2 hrs. Then she tells us that we have to wait 1.5 -2 additional hrs. I’ve never seen this kinda service. How does that even make sense?????All the extra money we pay to lose extra 4hrs???NEVER Budget again. Its is a reminder to all of ya l, RUN 🏃♂️I’ll update this once I receive the(if) car. They might ruin that too.
May 24 · Mikiyas Amdu (Mickey)I’m going to keep this simple. If you value your time, if you like to feel valued by companies you provide your business too … DO NOT, I REPEAT … DO NOT CONSIDER FOR ONE MINUTE RENTING FROM THIS BUDGET LOCATION.Having a reservation just means one thing, YOU’LL GET A VEHICLE EVENTUALLY.How about checking in for your vehicle and then having to wait TWO HOURS for it to be available ?And when you ask a staff member why, they say we’re short staffed and ‘corporate’ rent more vehicles than they should and we are just a franchise.I was a lucky one, I got mine 45 minutes after checking in with my reservation. In that 45 minutes, I think there were only 2 or 3 people that came for rentals, not exactly busy, but they couldn’t service that level of demand.You have been warned, rent from anywhere but here !
July 02 · Steven SmithI don’t usually write reviews, and even this one took me a few days to truly reflect on how deeply grateful I am for the kindness and genuine compassion Ry and Alexis showed me during a very high stress situation.Within 24 hours, I had two flights on two separate airlines canceled. I was desperate—I had to get my 14 month old daughter back home to Florida within 10 hours in order to make an extremely important doctors appointment, and my boyfriend had to return to work or risk losing his job. To make matters worse, I couldn’t rent a one-way car without a major credit card or being over 25, and I’m 23. Every door felt like it was closing.Then came Ry. She was beyond gracious, and even after I had walked away from her counter, thinking there was no solution, she ran after me to say she had found a car for me. In the middle of all the logistics, she talked to me like I was a real person—not just another customer. Her warmth and sincerity meant everything in that moment.Alexis was just as incredible. Together, they made me feel heard and seen. When my daughter started getting fussy because it was long past her bedtime, they played with her to help soothe her while I was trying to keep it together. And before I left, they both gave me a hug something I didn’t even know I needed but meant the world to me.Words can’t fully express the gratitude I have for Ry and Alexis. They turned a nightmare situation into something bearable. Thank you
May 31 · Becca MuñozWorst rental car experience ever! Made and paid for a reservation of a car days before. Got to the rental car counter and my wife was told it would be an hour before a car was cleaned and ready. WHAT? Excellent customer service….NOT! Let me get this straight. You want me to pay for an hour use of a car that you didn’t provide to me? And if it takes an hour to clean a car I would expect a fully detailed vehicle so you lied on top of charging me for an hour of which I did not have the vehicle. Hear me when I say this. BUDGET CAR RENTAL SUCKS! I will never ever rent from Budget again. I would also warn other customers to be aware. Wish I could give less than 1 star.
August 29 · Rod Singleton
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