Hertz Car Rental - Chicago - Chicago O'hare International Airport (ORD)

- 10255 W Zemke Blvd, Chicago, IL 60666

For residents and visitors of Illinois, securing a dependable vehicle upon arrival at Chicago O’Hare International Airport (ORD) is made convenient by Hertz Car Rental. Operating as a major Car rental agency, the O’Hare branch is dedicated to serving the diverse travel needs of the region, whether you're heading downtown for business, embarking on a family road trip to Naperville, or exploring the vast opportunities across the state. Hertz is recognized globally for its extensive and varied fleet, which is a significant advantage for Illinois customers looking for everything from a fuel-efficient economy car to a high-end luxury vehicle or a spacious SUV for navigating Chicago’s dynamic roadways.

The brand emphasizes quality and a broad array of specialized services, including exclusive collections, loyalty program benefits, and valued offerings like the Active military discounts available to service members and their families. Their corporate focus is on providing a seamless, professional rental experience right from the airport, minimizing the hassle of travel logistics for those arriving in the state.

While the service is designed for efficiency and quality, it is important to acknowledge that the in-practice experience can sometimes fall short, a common reality in the high-volume airport rental industry. Customer reviews, while varied, occasionally highlight specific operational issues. For example, one review expressed serious concern over receiving a damaged and dirty vehicle with questionable braking performance, raising valid safety and liability questions. The clerk's reported response—to simply "take pictures and note"—is a concerning indication of potential shortcomings in vehicle pre-rental inspection and customer safety priority. Another customer pointed out a delay in opening the gates in the early morning despite posted hours, causing significant inconvenience for a queue of waiting travelers and poor communication from customer service. These accounts serve as a reminder that customers should always remain vigilant, conducting thorough vehicle checks and confirming all operational details, especially regarding posted and actual service times, to ensure a smooth and safe rental experience in Illinois.

Location and Accessibility

The Hertz Car Rental counter at O’Hare International Airport (ORD) is centrally located within the airport’s modern ground transportation hub, the Multi-Modal Facility (MMF). This location is specifically designed to streamline the car rental process for airport arrivals.

• Address: 10255 W Zemke Blvd, Chicago, IL 60666, USA

Access to the MMF from all O’Hare terminals (1, 2, 3, and 5) is facilitated by the Airport Transit System (ATS). Customers can simply follow signs to the ATS, which provides a free, quick ride directly to the MMF where the Hertz counter is situated. This eliminates reliance on exterior shuttles for inter-terminal transfers, significantly improving speed and convenience for travelers.

The facility's design incorporates essential features to ensure ease of access for all patrons:

• Wheelchair accessible entrance: Providing barrier-free entry to the rental office and lobby area.
• Wheelchair accessible parking lot: Ensuring dedicated, compliant parking is available for accessible vehicle usage, pick-up, and return.
• On-site parking: The MMF offers dedicated on-site parking for rental vehicles, allowing for efficient pick-up and drop-off operations.

Hertz’s hours of operation at this location are generally extensive, often running from 5:00 AM to 11:59 PM daily, providing flexibility for early morning departures and late evening arrivals. It is, however, crucial to note the customer feedback about potential early-morning delays and to factor in ample time for check-out, especially during peak travel times.

Services Offered

Hertz at the ORD MMF provides a comprehensive range of services tailored to meet the needs of all Illinois-bound travelers.

• Onsite services: Full-service transactions for vehicle reservation, check-out, and return are handled directly at the MMF location.
• Diverse Vehicle Fleet: A wide selection of vehicle classes, including:
  • Economy, Compact, and Full-Size Sedans (e.g., Chevrolet Spark, Chevrolet Malibu)
  • SUVs (e.g., Nissan Rogue, Chevrolet Equinox, large SUVs like the Chevrolet Suburban)
  • Minivans (e.g., Chrysler Pacifica)
  • Specialty and Luxury Vehicles (e.g., Ultimate Collection, American Collection, Electric Vehicles)
• Hertz Gold Plus Rewards Program: A complimentary loyalty program offering expedited service, allowing members to bypass the counter at select locations and often proceed directly to their car or choose a better vehicle with the Hertz Gold Choice service.
• Flexible Payment Options: A variety of payment methods are accepted:
  • Credit cards (All major providers) for simplified qualification and hold procedures.
  • Debit cards, accepted for certain vehicle classes (Compact through Fullsize ONLY) under strict conditions, including a credit check, proof of return flight, and a significant authorization hold (up to $500 or more).
  • NFC mobile payments for fast, contactless payment at the end of the rental.
• Government and Military Travel Services: Dedicated discounts and travel programs for federal government employees and service members, including those traveling on official business or leisure.
• One-Way Rentals: Availability for picking up a vehicle at ORD and dropping it off at another authorized Hertz location, offering significant flexibility for multi-city travel across Illinois and the U.S.

Features / Highlights

Choosing Hertz at O’Hare is associated with several premium and beneficial features that appeal to Illinois customers:

• Active Military Discounts: A notable highlight is the provision of Active military discounts, which can offer significant savings (up to 25% off base rates through partners like Veterans Advantage or USAA) and other benefits like free upgrades for active-duty service members, veterans, and their families.
• Hertz Gold Plus Rewards: This loyalty program is a major time-saver, allowing for rapid vehicle pick-up and often the ability to select from a variety of comparable vehicles in the Gold Choice area upon arrival.
• Diverse and Premium Fleet: Offering unique options beyond standard rentals, such as electric vehicles (EVs) and specialized collections, enabling renters to find the perfect car for any specific Illinois travel purpose.
• MMF Location Advantage: The seamless connection to all terminals via the free, 24-hour ATS train to the MMF location ensures a minimal and efficient transition from air travel to driving.

Contact Information

To make a reservation, inquire about a specific vehicle class, or confirm policy details for the Chicago O’Hare MMF location:

• Address: 10255 W Zemke Blvd, Chicago, IL 60666, USA
• Phone: (773) 481-2400
• Mobile Phone: +1 773-481-2400 (Typically the same contact for direct calls)

What is Worth Choosing

Hertz Car Rental at O’Hare is worth choosing for Illinois travelers who value a premium brand experience, loyalty rewards, and specialized vehicle options. The company’s strengths are its robust loyalty program, the significant savings offered through Active military discounts, and the sheer variety of its fleet, which extends into luxury and electric vehicles not always available at budget agencies. The location within the state-of-the-art MMF offers an inherently convenient and accessible platform for starting any journey in Illinois.

However, due to noted customer complaints regarding vehicle condition and occasional service delays, it is critical for renters to take full advantage of the services provided, particularly the Hertz Gold Choice lane for a smoother check-out, and to follow up on the vehicle inspection. Always confirm your reservation details and the specific requirements for debit card usage or military discounts well in advance to ensure a smooth, professional, and safe start to your travels across the Prairie State.

Hertz Car Rental - Chicago - Chicago O'hare International Airport (ORD)

10255 W Zemke Blvd, Chicago, IL 60666, USA