Caliber Care+Transport

- 4229 Bardstown Rd Suite 104, Louisville, KY 40218

For many families and healthcare providers in the Louisville, Kentucky region, ensuring safe, reliable, and compassionate transportation for seniors and individuals with special mobility needs is a significant concern. Caliber Care+Transport, located on Bardstown Road, is a provider specializing in Non-Emergency Medical Transportation (NEMT) services, often categorized locally as a handicapped transportation service. This is not a standard car rental agency; instead, it offers a crucial logistic service designed to move patients comfortably and securely to and from medical appointments, hospital discharges, and other necessary locations.

The company is committed to offering a wide spectrum of specialized transport options, including vehicles equipped for wheelchair-bound patients, stretcher transport for those who cannot sit upright, and bariatric transport for individuals with specialized weight and mobility requirements. They also facilitate general senior and ambulatory transport for those who require assistance beyond what a taxi or typical ride-share service can provide. However, it is essential for local Kentucky users to approach this service with informed caution. Despite the critical nature of their business, reviews from real customers highlight significant operational and customer service issues, including drivers taking personal calls during transport, reported feelings of irritation from staff, and unacceptable wait times for pre-arranged return trips. These accounts suggest inconsistency in the quality of care and reliability of their dispatch and communication systems, which are vital factors when dealing with medically fragile or elderly loved ones.

The Caliber Care+Transport office is conveniently situated at 4229 Bardstown Rd Suite 104 in Louisville, KY 40218, placing it in a busy, central corridor that is easily accessible to many of Louisville's key medical facilities and residential communities. This Bardstown Road location serves as a key logistical hub, allowing the company to efficiently dispatch their specialized fleet across the greater Louisville area and surrounding Kentucky and Indiana counties, including Jefferson, Bullitt, Clark, Fayette, and Floyd.

The facility itself, as a provider of transportation for people with disabilities, is equipped with essential features to ensure accessibility for those making in-person inquiries or needing immediate assistance near the office. Specifically, the location offers a wheelchair accessible entrance and a wheelchair accessible parking lot. This attention to physical accessibility ensures that patients and caregivers visiting the office can do so without mobility constraints. The area is also well-served by Louisville’s main roadways, allowing transport vehicles easy ingress and egress, which is crucial for maintaining prompt scheduling in a non-emergency setting. In addition to accessibility features, the presence of a restroom on the premises is noted as an amenity, providing comfort for drivers, accompanying family members, or patients waiting for services.

Caliber Care+Transport specializes exclusively in non-emergency transportation, utilizing a fleet of vehicles specifically outfitted for safety, comfort, and specialized needs. Their services are designed to bridge the gap between simple transportation and emergency medical services.

• Non-Emergency Medical Transportation (NEMT): The primary focus, ensuring safe transit for individuals who need assistance but do not require an ambulance.
• Wheelchair Transport: Utilizing specialized vans with rear-ramp loading and securements for patients who are wheelchair-bound or utilize power chairs.
• Stretcher Transport: Providing a cost-effective, non-emergent alternative to ambulance transport for patients who cannot sit upright due to medical conditions.
• Bariatric Transport: Specialized service for patients up to 500lbs, utilizing heavy-duty stretchers and reinforced vehicles to ensure comfort, dignity, and safety during transit.
• Ambulatory Transport Services: Transportation for seniors or others who are mobile but may require extra assistance, such as with a walker or cane, and prefer a safer alternative to taxis.
• Medical Appointment Transportation: Dedicated service for routine visits, therapy sessions, dialysis, and diagnostic testing at hospitals, clinics, and doctor’s offices.
• Hospital Transport In/Patient Transport: Assisting with hospital admissions, inter-facility transfers, and most commonly, reliable discharges from medical facilities to the patient's home or care center.
• Senior Transportation: General services focused on the needs of the elderly community, including transfers to assisted living, nursing homes, and other residential facilities.
• Crisis Management: Specialized response management for larger-scale needs, such as non-emergency evacuations or repatriation services.
• Deliver Services: While primarily focused on people, the company also offers transport services for items, likely related to the healthcare industry.

The distinctive features of Caliber Care+Transport center on specialized care and logistical capabilities tailored for vulnerable populations in the Kentucky area.

• Specialized Vehicle Fleet: The use of dedicated medivan vehicles equipped with features like converted ramps, safety restraints, and professional equipment for stretcher and bariatric patients provides a higher standard of physical accommodation than typical transport services.
• Wide Service Area: The Louisville location extends its NEMT services to a wide area beyond Jefferson County, including Bullitt County, Clark County, Fayette County (Lexington area), and Floyd County, offering crucial connectivity across a large portion of Central Kentucky and Southern Indiana.
• Wheelchair and Physical Accessibility: The Bardstown Road office is designed with full physical accessibility, including a wheelchair accessible entrance and parking lot, demonstrating a commitment to serving all community members from the physical location outward.
• Compassionate Transport Options: The focus on providing ‘bedside-to-doctorside’ care for non-emergency medical needs, including dedicated Stretcher and Bariatric capabilities, highlights their ability to handle complex patient mobility requirements safely and respectfully.
• Trained Personnel Commitment: Corporate information emphasizes that drivers are background-checked, drug-screened, and trained in CPR and safe driving techniques, reflecting a commitment to patient safety and professionalism, although customer reviews suggest variability in the application of professional conduct.
• Restroom Amenity: An on-site restroom at the Bardstown Road location provides a convenience that is particularly important for patients and caregivers dealing with extended wait times or who require immediate facilities.
• Private and Public Transport Options: The company offers services that can be booked as a private transport service by individuals or potentially through public/institutional arrangements like Hospital Transport and Medical Appointment Transportation.

To arrange transportation, check for service coverage, or inquire about specific specialized needs like Bariatric or Stretcher transport, you can contact the central service line. The primary contact information for Caliber Care+Transport in Louisville is as follows:

Address: 4229 Bardstown Rd Suite 104, Louisville, KY 40218, USA

Phone: (800) 615-7398

Mobile Phone: +1 800-615-7398

Caliber Care+Transport is worth choosing for residents in Louisville and the surrounding Kentucky counties when the mobility needs of the patient exceed what a standard transport service can safely and adequately accommodate. The availability of specialized Bariatric, Stretcher, and advanced Wheelchair transport means they fill a critical niche in the NEMT market for the Commonwealth. They offer a necessary service that prioritizes patient safety and specialized equipment over mere speed. The comprehensive service area that includes key counties outside of Louisville is also a major advantage for facilitating inter-county medical travel.

However, the decision to use Caliber Care+Transport must be made with an awareness of significant reported service quality issues. The primary value proposition—compassionate and reliable transport—is directly contradicted by customer accounts detailing lengthy, uncommunicated delays for return trips, attempts to take longer routes that could increase charges, and a profound lack of empathy from some drivers, as evidenced by a driver taking personal calls during a sensitive transport to a hospital. For a service catering to the elderly and medically fragile, reliability and compassion are non-negotiable. Customers needing guaranteed punctuality for critical appointments, or those prioritizing consistent, high-quality bedside manner, must carefully weigh the company's specialization against the risk of the reported operational failures and staff unprofessionalism. Local users are advised to thoroughly inquire about their dispatch process and consider backup arrangements, especially for time-sensitive return trips, until the company demonstrates consistent resolution of these critical customer service issues.

Caliber Care+Transport

4229 Bardstown Rd Suite 104, Louisville, KY 40218, USA