Budget Car Rental Introduce
For residents across the sprawling communities of Surprise, Sun City West, Peoria, and the greater Phoenix West Valley, having reliable and flexible transportation is a necessity, whether for a daily commute, an important family trip, or simply needing a vehicle while yours is in the shop. The Budget Car Rental location in Surprise, AZ, serves as a key local resource, offering a diverse fleet and focusing on providing competitive rates and convenient service for all local users.
Operating as a full-service Car Rental Agency and Van Rental Agency, the Surprise branch is committed to accommodating a variety of transportation needs, from compact cars for efficient travel to spacious vans for moving or group outings. While the core promise of Budget is affordability and a wide selection of vehicles, local users should be aware that, as with any high-volume rental operation, attention to detail regarding vehicle cleanliness and after-hours security is paramount. We encourage all customers to inspect their vehicle thoroughly at pick-up and to plan ahead for after-hours returns.
The dedicated staff works during regular business hours to ensure that the rental process is quick, professional, and efficient. The availability of numerous discounts, including those for active military members, helps make quality car rental accessible and affordable for a significant portion of the Arizona community.
The Budget Car Rental branch in Surprise is strategically situated to be easily reachable by local residents and visitors to the area. Its location off major thoroughfares provides convenient access, making both pickup and return straightforward during operational hours.
The official address for the location is:
Address: 17150 N 134th Dr, Surprise, AZ 85378, USA
The agency’s commitment to serving all members of the Arizona community is underscored by its physical accessibility features. The facility provides both a Wheelchair Accessible Entrance and a designated Wheelchair Accessible Parking Lot, ensuring that the process of picking up or returning a rental vehicle is physically accommodating for customers with mobility needs.
One critical point for local users to note, based on customer feedback, pertains to after-hours returns. Customers who need to drop off their vehicle outside of the branch’s operating hours have noted a severe lack of lighting in the drop-off area, which can lead to safety and security concerns. If you anticipate an after-hours return, it is highly recommended to call the location during business hours to understand the precise drop-off procedures and any security precautions you should take.
The Surprise Budget location provides a comprehensive array of rental solutions to cover diverse travel and transport requirements for the West Valley area.
- Extensive Car Fleet: Customers can select from a wide variety of car classes, typically including:
- Economy and Compact Cars: Ideal for saving on gas during local errands or quick trips across the Valley.
- Sedans: Midsize, Standard (like the Volkswagen Jetta or similar), and Full-Size (like the Toyota Camry or similar) options for comfortable family or business travel.
- SUVs: A range of sizes, from Intermediate to Full-Size SUVs (like the Toyota RAV4 or Ford Expedition), perfect for accommodating luggage, gear, or larger groups.
- Specialty Vehicles: Often including options like convertibles (e.g., Ford Mustang Convertible), Hybrid vehicles, and Luxury models for special occasions.
- Van Rental Services: Essential for large family transport or commercial use, offering Minivans (e.g., Chrysler Pacifica) and Passenger Vans (up to 12- or 15-passenger models like the Ford Transit).
- Flexible Payment Options: The agency accepts various forms of payment for deposits and rental charges, including major Credit Cards and Debit Cards, along with secure NFC Mobile Payments for a streamlined transaction experience.
- Optional Pick-up Service: While not universally available at all off-airport locations, many Budget branches, upon calling, offer a free pick-up service to local customers to transport them to the rental facility to begin their rental. It is advisable to call the branch at least 24 hours in advance to confirm availability and schedule a ride.
- One-Way Rentals: For travelers planning to cross state lines or move across the country, the agency offers one-way rental options, though availability and rates are subject to change based on location and timing.
This local Budget branch emphasizes value and community support through several key features designed to enhance the customer experience.
- Active Military Discounts: A significant highlight is the availability of discounts for U.S. military veterans, active-duty personnel, National Guard, and Reservists. These offers can provide substantial savings, often up to 35% off base Pay Now rates, making car rental more budget-friendly for those who serve. It is recommended to check the specific terms and required verification for the best rate.
- Full Physical Accessibility: The provision of both a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot ensures the rental facility is welcoming and usable by all customers, prioritizing inclusion.
- Focus on Speed and Efficiency: Budget's overarching brand identity centers on speed and efficiency. While customer feedback occasionally points to isolated issues with vehicle condition, the staff is generally focused on processing rentals quickly, a benefit for busy Arizona residents.
- Modern Payment Convenience: The capability to use NFC Mobile Payments, in addition to traditional credit and debit cards, streamlines the counter process and caters to tech-savvy customers seeking quick transactions.
To check vehicle availability, confirm hours of operation, or inquire about the local pick-up service, use the following contact details:
Address: 17150 N 134th Dr, Surprise, AZ 85378, USA
Phone: (623) 537-5356
Mobile Phone: +1 623-537-5356
For people in the Surprise, AZ, area, choosing this Budget Car Rental location is an excellent decision when seeking a cost-effective and convenient rental solution. Its primary advantage is providing the wide selection and competitive pricing of a major national brand right in the heart of the West Valley, saving local users the drive to the airport or downtown Phoenix. The Active Military Discounts are a major benefit for service members and veterans, representing real savings. The Van Rental Agency services are invaluable for large local events, moves, or sports team transport.
However, the critical takeaway for a smooth experience is to manage the customer service interaction actively. While the friendly staff is available during business hours, customers should be proactive in ensuring the vehicle meets their standards for cleanliness and condition at pickup. Most importantly, any customer planning to use the after-hours drop-off must exercise extra caution and be fully aware of the lack of lighting in the parking area, taking all necessary steps to ensure their personal safety and the secure return of the vehicle. By leveraging the available services and being prepared for the realities of after-hours operation, this Budget location provides a practical and valuable resource for all your Arizona transportation needs.
Budget Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Budget Car Rental Photos








Budget Car Rental Location
Budget Car Rental
17150 N 134th Dr, Surprise, AZ 85378, USA
Budget Car Rental Reviews
pricepick upairportdrivequestionscallhybridenterprisetankreceipt
★ 5★ 4★ 3★ 2★ 1I experienced a long wait at the airport. When I received the car, it was dirty and had several cosmetic damages. Additionally, I heard a noise coming from the back left side. The day before returning the car, I noticed a "bad tire" written on the window, which I found concerning. Overall, I was not impressed with the vehicle's condition or the overall experience.
April 13 · Rocks4AgesNo issues with customer service or budget. But I would give 1 star for no lighting for after hour drop off. I dropped a car off after hours and it is PITCH BLACK! No lights at all, not even the street lights, it felt super unsafe with absolutely no lights. We had to keep our car headlights on and use our phones for lighting.
November 22 · Ambar ilianaI rented a Nissan Altima, drove it 56 miles and when I went to fill up, I put 3 gallons in. When I asked the guy at the front that took the car back if the Altima gets bad gas mileage or if it wasn't full when we picked it up because of how much I had to pay to fill it up, he said it probably wasn't full when we got it.It was a very "oh well, not my problem" vibe at the store with no offer of reimbursement. I get that it's not a ton of money, but it's less about the money and more about doing right by the customer and leaving zero room for potentially shady business practices. If I would have used even a quarter of a tank I likely wouldn't even have noticed I payed for gas I didn't use.The two explanations I see for how the needle still was on full but it was a couple of gallons shy of being full when I picked it up are either 1) carelessness and lack of controls ensuring the client isn't getting stuck footing the bill or 2) malicious intent to increase margins by decreasing expenses. Neither of these options are acceptable
April 09 · Tony BuckleyCar didn't have a full tank of gas when I picked it up and the lady just looked at me like I had two heads when I went back inside to tell her so no help there. Staff said I had to fill it up before turning it in, which I know that. So I put gas in before I left town and before I turned it in. A full tank. I expected my 200 dollar deposit back, but they charged me 156 dollars for not filling tank, so that was an inconvenience. Good thing I took pictures of the car inside and out and had receipts from the gas. I had to call, and I eventually was refunded.
October 07 · Laura K.We pre-paid a year in advance the total amount. They said we still had to put a hold with a card. We picked up at 10:00am am and returned the car at 9:53am the day it was due. They charged a whole extra day rental on my card upon returning. When I called to question it they acted clueless and told me I had to call corporate. Corporate said they didn't see any charge. They asked us to show the charge on a claim ticket. We did that and no response. When we logged in to see the claim progress it said there was no claim ticket for us. I'm an honest person who expects honesty and transparency when I do business. I also expect responsive customer service. For this reason I will not be renting from Budget/Avis again.
July 11 · L. R.
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