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Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 200 Hanscom Dr, Bedford, MA 01730

Car rental agency, Van rental agency ★3.0

200 Hanscom Dr, Bedford, MA 01730, USA

3.0
I scheduled a rental car for a big trip with friends I had planned well in advance to make sure I had a vehicle for the 4th of July holiday weekend. I had multiple confirmation emails for the reservation as well as confirming over the phone with a rep at the Hanscom location. I received a call hours before my reservation to be told there was an issue and they gave away the rental car already without telling me and now they were completely sold out of everything while my trip up to Maine was relying completely on this rental car. I then had to find another Enterprise location that was an hour out of the way and get a smaller vehicle because of their mistake. I was told by that new location that I could have the Hanscom location comp the cost of my Uber to get to the new location as the least they could do for giving away the car and the inconvenience it caused. It has now been over 2 months that I have been trying to reach out to get the compensation after talking to numerous reps saying they "created a case and will get back to me asap." There is no number to call directly to the people I want to speak with and they have still never gotten back to me. I use Enterprise a lot when traveling and the new location I had to go was very helpful and everyone was very kind to us. This Hanscom location was the worst experience Iv ever had with Enterprise and the awful communication and customer service has been a nightmare to deal with. This is a great example of "if they wanted to they would." - Kelly Wooldridge
Enterprise Rent-A-Car Overview Intro Detail Photos Location Reviews

Enterprise Rent-A-Car Introduce

For residents, military personnel, and business travelers utilizing Laurence G. Hanscom Field (BED) in Bedford, Massachusetts, reliable and accessible car rental services are a necessity. Enterprise Rent-A-Car, located directly at 200 Hanscom Drive, serves as a crucial mobility solution for the greater Boston area, providing a wide array of vehicles ranging from fuel-efficient economy cars perfect for city runs to spacious vans for weekend trips up the New England coast.

This particular branch embodies a commitment to service and community values that resonates strongly with Massachusetts clientele. It proudly identifies as a women-owned business, demonstrating a focus on diverse leadership and local economic engagement. Furthermore, its strategic location at the airport, which often handles corporate and private aviation traffic, makes it a convenient spot for local North Shore and Middlesex County residents, as well as those flying in for business at nearby tech and defense hubs.

Enterprise is renowned for striving to meet customer expectations. Many clients experience seamless transactions, noting that their reservations "fully met our expectations and requirements," and the "pick-up and return process was seamless." For instance, customers have reported receiving courteous services such as a "complimentary ride to the hotel after returning the vehicle," highlighting the branch’s dedication to a hassle-free, no-surprise-charge experience. This professionalism is essential for navigating the often-complex travel needs of the Bay State.

However, potential renters should note that, as with any high-demand airport location, inventory can be challenging, particularly during peak travel times like holiday weekends. While the vast majority of experiences are positive, a small number of customers have reported significant issues with reservation fulfillment during extremely busy periods, resulting in a need for proactive customer service follow-up. While the staff at sister locations are often noted as being "very helpful and everyone was very kind," consistency in communication is something to keep in mind when planning your important Massachusetts travel.

Location and Accessibility

The Enterprise Rent-A-Car office is conveniently situated directly on the grounds of Laurence G. Hanscom Field (BED), one of the primary general aviation airports serving the Boston metropolitan area. The address is 200 Hanscom Dr, Bedford, MA 01730, USA, placing it perfectly for travelers arriving via the airport or for local residents in Bedford, Lexington, Concord, and the surrounding towns seeking a convenient rental location away from the high traffic of Boston Logan International Airport (BOS).

This location offers excellent regional accessibility, with direct access to major roadways that quickly connect to Route 128 (I-95) and Route 2, facilitating travel into Boston, out to Worcester, or north toward New Hampshire and Maine. The onsite nature of the service, labeled as Onsite services, is a major benefit for airport patrons, eliminating the need for off-site shuttles to reach your vehicle.

In keeping with its commitment to serving all members of the Massachusetts community, the facility is fully equipped to accommodate everyone. It features a dedicated Wheelchair accessible entrance and a designated Wheelchair accessible parking lot. This ensures that customers with mobility challenges can smoothly and comfortably complete their pick-up and drop-off processes without obstruction.

Services Offered

This Enterprise Rent-A-Car branch at Hanscom Field provides a comprehensive suite of car and van rental services, catering to both the private traveler and local businesses in the Massachusetts region:

  • Extensive Car Rental Fleet: Offering a wide range of vehicles, from economical compact cars for cost-effective travel to minivans and full-size SUVs, ensuring a suitable vehicle for any Massachusetts road trip or family need.
  • Van Rental Agency Services: Providing a selection of vans, including passenger vans (such as 7-, 10-, 12- and 15-passenger models) for group transportation, and cargo vans, which are perfect for small moves or transporting business equipment.
  • Onsite Airport Services (BED): As an onsite provider at Laurence G. Hanscom Field, the location offers highly convenient service for travelers landing at the airport, allowing for a quick transition from the terminal to your rental car.
  • After Hours Return: For early departures or late arrivals at Hanscom Field, the facility offers an after-hours return service, where customers can park the car, lock the doors, and place the keys in a designated drop box.
  • Military and Government Discounts: Special rates and benefits are available, specifically offering Active military discounts for both official and leisure travel for service members, veterans, and government employees.
  • Corporate and Business Rentals: Dedicated programs are available to assist local Boston-area businesses with short-term and long-term fleet solutions, often including favorable contractual conditions.
  • Flexible Payment Options: The location accepts all major Credit cards and Debit cards, as well as modern, convenient methods like NFC mobile payments, making transactions swift and secure.
  • Replacement Rentals: Seamless coordination for customers needing a rental car due to an accident or service, working directly with insurance companies and body shops to secure a vehicle replacement.

Features / Highlights

The Enterprise Rent-A-Car location at Hanscom Field is distinguished by several key features that enhance its appeal to the local Massachusetts market:

  • Active Military Discount Program: A high-value benefit for the community, offering special rates for active-duty military personnel and veterans, a service that honors and supports the defense communities in the region.
  • Women-Owned Business Designation: This feature highlights the local branch's commitment to diversity in ownership, providing a local business identity backed by a national brand.
  • Exceptional Accessibility: The provision of both a Wheelchair accessible entrance and a Wheelchair accessible parking lot ensures that mobility is available to all Massachusetts customers.
  • Direct Airport Access: Operating directly at Laurence G. Hanscom Field (BED) means travelers experience less friction in their journey, as confirmed by positive reviews noting the "seamless" pick-up and return process.
  • Value-Added Customer Service: Reviewers praise the helpfulness of the staff and appreciate complimentary services, such as free rides to nearby hotels after drop-off and the lack of "surprise charges."
  • Modern, Secure Transactions: The ability to use NFC mobile payments, alongside traditional credit and debit cards, offers a quick and secure checkout experience that aligns with modern expectations.

Contact Information

To book a vehicle, inquire about fleet availability, or confirm a reservation at this convenient airport location, please use the following contact details:

Address: 200 Hanscom Dr, Bedford, MA 01730, USA

Phone: (833) 571-5612

Mobile Phone: +1 833-571-5612

What is Worth Choosing this Enterprise Location

Choosing the Enterprise Rent-A-Car at Laurence G. Hanscom Field (BED) is an excellent decision for anyone in Massachusetts seeking reliable transportation coupled with high standards of customer care. This is a local establishment, identified as a women-owned business, that operates with the full backing of one of the world's largest rental car companies.

The primary reason this location is worth selecting is its dual benefit of convenience and quality. For travelers, being onsite at Hanscom Field (BED) dramatically simplifies the arrival and departure process. For local residents of the suburban Boston area, it offers an easily accessible alternative to the more congested downtown or Logan Airport rental hubs. The service model, which includes perks like complimentary hotel drop-offs and a commitment to transparent billing ("no surprise charges"), sets a high bar for customer satisfaction.

Furthermore, the specialized offerings, such as Active military discounts and full Wheelchair accessible facilities, demonstrate a conscientious commitment to serving every segment of the Massachusetts community. While travelers should exercise diligence with holiday reservations, as is prudent with any high-demand service, the standard experience is consistently reported as seamless and professional. For your next rental in the Bedford area, whether for a quick business trip or a longer adventure across New England, this Enterprise branch provides the reliable vehicles and customer-focused services you need.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Picture 1Enterprise Rent-A-Car Picture 2Enterprise Rent-A-Car Picture 3Enterprise Rent-A-Car Picture 4Enterprise Rent-A-Car Picture 5

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

200 Hanscom Dr, Bedford, MA 01730, USA

Enterprise Rent-A-Car Reviews

An average rating of ★3.5 from 13 user reviews.

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