Enterprise Rent-A-Car Introduce
For many residents across Central Massachusetts, Enterprise Rent-A-Car at 505 Washington St in Auburn stands as a cornerstone for reliable and convenient temporary vehicle solutions. Situated perfectly to serve the Auburn, Worcester, and surrounding communities, this location is much more than just a place to pick up keys; it's a customer-focused hub specializing in neighborhood and insurance replacement rentals. Enterprise’s business model is explicitly geared toward serving local consumers who need a vehicle due to mechanical repairs, accidents, or for short business or leisure trips across the Bay State and beyond.
What truly elevates the experience at the Auburn branch is the consistent praise for its staff and their professional, caring approach. Customers frequently commend team members like Anthony for being "very nice and informative," and Branch Manager Devante for being "very professional, knowledgeable, respectful," and truly caring about his customers. This emphasis on human connection ensures that transactions—even those as detailed as renting a van—are handled "easy & smoothly," minimizing the stress often associated with needing a rental car unexpectedly. This dedication to service quality, where staff take the time to answer questions and listen, ensures a high recommendation rate among local Massachusetts users.
A significant highlight of this particular location is its proud designation as a women-owned business, an important factor for customers who prioritize supporting diverse, local entrepreneurship within the Massachusetts business community. This focus on ethical and community-minded operations, combined with practical benefits like Active Military Discounts, makes it a preferred choice for a wide range of customers, from families on a weekend trip to military personnel and veterans in need of reliable transportation. The dual service types—Car rental agency and Van rental agency—ensure a wide range of vehicle needs can be met, from economical sedans for city travel to spacious vans for group events or larger hauling needs.
The Enterprise Rent-A-Car branch is ideally located for Central Massachusetts residents, positioned at a highly accessible spot in Auburn, just south of Worcester.
The physical address is:
505 Washington St, Auburn, MA 01501, USA
Washington Street is a key route in the Auburn area, providing straightforward access for drivers coming from nearby I-90 (Massachusetts Turnpike) and I-290, which connects to Worcester. This convenient location allows customers to avoid the high-traffic complexity and fees of airport rentals at Worcester Regional Airport (ORH) or Boston Logan (BOS).
The branch also ensures a high degree of physical accessibility for all members of the community, which is a key consideration for local services:
- Wheelchair Accessible Entrance: Ensures smooth entry and exit for all customers, including those using mobility devices.
- Wheelchair Accessible Parking Lot: Provides designated, easy-to-use parking spaces, minimizing hassle during vehicle pick-up and drop-off.
Standard operating hours for this neighborhood location generally run from Monday to Friday, with reduced hours on Saturday and Sunday, allowing for flexibility during the week for busy professionals and weekend renters. Customers are encouraged to confirm their specific pick-up and drop-off times when booking.
As a premier Car rental agency and Van rental agency, Enterprise in Auburn offers a wide array of services to meet the diverse transportation demands of Massachusetts drivers:
- Extensive Vehicle Fleet: Offering a variety of vehicles from fuel-efficient economy and compact cars, standard and full-size sedans, practical SUVs for New England roads, and specialized van rentals.
- Passenger Van Rentals: Specifically catering to group transportation needs, with options often including minivans and larger passenger vans (e.g., 12 and 15-passenger vans), perfect for local sports teams or large family gatherings.
- Insurance Replacement and Repair Rentals: Specializing in providing vehicles for customers whose cars are in local body shops, often coordinating billing directly with insurance companies.
- Multiple Payment Methods: Accepting major Credit Cards, Debit Cards, and the modern convenience of NFC Mobile Payments for simplified, fast transactions.
- After Hours Drop-off: Typically providing a secure drop box for keys, allowing customers to return vehicles outside of business hours for added flexibility.
- Additional Services: Offering extras like Damage Waiver (DW), Roadside Assistance Protection (RAP), and other protection options tailored to the renter's needs and current insurance coverage.
The Auburn Enterprise branch stands out for several customer-centric and community-focused attributes:
- Women-Owned Business Status: Operating as a women-owned enterprise, contributing to the diversity and strength of local Massachusetts commerce.
- Exceptional Customer Service: Repeatedly highlighted in reviews, staff members are praised for being professional, courteous, knowledgeable, and caring, ensuring a "great" and "smooth" experience.
- Active Military Discounts: Offering specific rate reductions to active military personnel and potentially veterans, demonstrating commitment to those who serve.
- Full Accessibility: Providing both Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot, ensuring a welcoming environment for all mobility needs.
- Fast and Efficient Transactions: Noted for quick service, minimizing waiting time for customers and getting them on the road promptly (e.g., waiting for only "20mins" during the process).
- Local Expertise: Located in a high-density local market, the team is well-versed in the specific vehicle needs and travel patterns of Central Massachusetts residents.
For Massachusetts residents seeking to rent a car or van, the Auburn Enterprise branch can be reached easily for reservations and inquiries:
Address: 505 Washington St, Auburn, MA 01501, USA
Phone: (508) 832-3100
Mobile Phone: +1 508-832-3100
Contacting the branch directly via their local (508) phone number is the fastest way to speak with the "great people" like Devante and Anthony, ensuring all specific vehicle needs and discount qualifications (like the Active Military Discount) are handled personally and efficiently.
For Massachusetts drivers, choosing Enterprise Rent-A-Car at 505 Washington St in Auburn is absolutely worthwhile, primarily because of its unbeatable combination of trusted brand reliability and genuinely exceptional local service. The testimonials speak volumes: customers appreciate the professional yet caring approach, which is vital when you are dealing with a temporary car need, often resulting from a stressful event like an accident. Knowing you can rely on a Branch Manager who "really cares about his customers and takes time to answer questions and listens" provides immense peace of mind.
Furthermore, this location aligns with modern customer values. By being a women-owned business, it offers a distinct opportunity to support diversity in local commerce. The inclusion of an Active Military Discount is a direct benefit to a significant portion of the Massachusetts community. Functionally, the location on Washington Street is superior to an airport for most local uses, and the provision of full accessibility, including wheelchair accessible entrance and parking, makes it a thoughtful and comprehensive choice for all members of the Central Massachusetts population. Whether you need an economy car for commuting in Worcester or a passenger van for a trip to the Cape, the Auburn Enterprise location offers great people and great service every time.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
505 Washington St, Auburn, MA 01501, USA
Enterprise Rent-A-Car Reviews
insurancecallcleanmoneySUVjobefficientmanagertireschoice
★ 5★ 4★ 3★ 2★ 1Anthony helped me today! He was very nice and informative. He made my transaction easy & smoothly. On the other hand Theodore also do his job good and hand me the van that I rent.Fast transaction , i think i waited for 20minsGreat service here 😊
July 02 · Mhery Kyu.My experience was great. I dealt with Devante- Branch Manager. He was very professional, knowledgeable, respectful. He really cares about his customers and takes time to answer questions and listens. Anytime I used Enterprise- any staff members I dealt with have all have been courteous and understanding and caring. I definitely recommend this place to everyone. I will continue to use this place! Great place great people.
October 08 · Anthony TamburroMy personal car broke down in Auburn on the way to the Berkshires, and the tow truck brought me to this location. Cole, who I believe is the manager, was incredibly quick and helpful in getting me into a mid-size car rental. He was thoughtful and transparent about my options, which made the process smooth and stress-free. In less than 15 minutes I left with a car I wanted. I also appreciated the flexibility on the return date. Cole was understanding, professional, and overall just a really nice guy. I’ve never used Enterprise before, but after this experience, I will definitely keep them in mind thanks to the outstanding service from Cole.
August 25 · Kevin HoctorI had an excellent experience with Enterprise Car Rental, especially at the Auburn location! Originally, I booked and reserved a premium SUV through the Woonsocket branch, but unfortunately, they weren’t able to fulfill my request. That’s when Auburn stepped in and truly saved the day—they quickly got me and my family into a spacious, comfortable large SUV that was perfect for our road trip down to Tennessee and back. The vehicle was clean, reliable, and handled the long drive with ease, making our journey stress-free and enjoyable. The staff at Auburn were professional, friendly, and went above and beyond to accommodate us on short notice. I highly recommend this location and will definitely rent from them again. Thank you, Enterprise Auburn!
August 06 · tyler dejordyOur car broke down during a road trip this weekend, and after a disappointing and rude experience at the Hertz nearby, we came to this Enterprise location—and we are so glad we did. The staff here were not only professional, but also incredibly helpful, courteous, and genuinely upbeat.Despite it being a last-minute booking with no cars available on the lot at the time, the team went above and beyond to bring in vehicles from another location within just two hours to get us back on the road. Their dedication and positive attitude made all the difference during a stressful situation.A huge thank you to everyone at this location—we’re so grateful!
September 30 · Scarlett Clark
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