Enterprise Rent-A-Car Introduce
For residents and visitors navigating the beautiful but diverse travel demands of Western Massachusetts, reliable transportation is a necessity, not a luxury. Whether you need an economical car for commuting between Springfield and Worcester, a sturdy SUV for a weekend trip to the Berkshires, or a passenger van to bring a sports team to a tournament, the right local rental agency can make all the difference. Enterprise Rent-A-Car at 1053 Riverdale St B in West Springfield, MA, has established itself as a cornerstone of dependable, customer-focused transportation solutions in the region.
This particular Enterprise location stands out in the Western Mass market not only for being a reputable national brand but also for its commitment to personalized, high-quality local service. The agency is proudly identified as a women-owned business, bringing a unique and community-focused perspective to the car rental industry in the area. This local emphasis is clearly reflected in the glowing customer feedback, where employees like Gabriel and Joey are consistently praised for their "incredibly patient," "kind, patient, and helpful" demeanor, making every step from initial booking to final return a stress-free experience. Customers highlight the manager and the entire team for being "kind and helpful," leading to strong loyalty and recommendations across the region.
Operating as both a Car Rental Agency and a Van Rental Agency, the West Springfield branch provides a comprehensive fleet designed to meet varied local needs. Their inventory often includes everything from compact, fuel-efficient sedans—perfect for navigating the I-91 corridor—to larger passenger vans, a popular choice for group travel originating in Massachusetts. This versatile offering, combined with a clear focus on customer care and efficiency, ensures that whether your rental is for business, pleasure, or an insurance replacement, you receive an exceptional vehicle and service every time.
Location and Accessibility
The Enterprise Rent-A-Car branch is conveniently located at a high-traffic, easy-to-reach address: 1053 Riverdale St B, West Springfield, MA 01089, USA.
The Riverdale Street location is highly strategic for users across Western Massachusetts. Riverdale Street (Route 5) is a major commercial artery, providing swift access from both downtown Springfield and the surrounding suburbs. Its proximity to major highways, including Interstates 90 (Mass Pike) and 91, makes it an ideal pick-up and drop-off point for anyone traveling into or out of the greater Springfield area. Customers arriving from points north in the Pioneer Valley or from Connecticut to the south will find the location exceptionally straightforward to navigate.
Furthermore, the facility is committed to full accessibility, ensuring a welcoming environment for all Massachusetts customers:
Wheelchair Accessible Entrance: Provides a clear and unrestricted entry point into the rental office for customers with mobility aids.
Wheelchair Accessible Parking Lot: Dedicated parking spaces are available closest to the entrance, facilitating a seamless and safe transition from vehicle to office.
Onsite Services: All primary rental functions, from paperwork to vehicle inspection, are handled conveniently at the single location.
The location’s operating hours are also designed for customer convenience, with extended weekday hours and essential weekend coverage: Monday through Friday from 8:00 AM to 6:00 PM, and Saturday and Sunday from 9:00 AM to 12:00 PM. This schedule ensures that early-morning pickups or end-of-workday drop-offs are easily accommodated.
Services Offered
The Enterprise branch on Riverdale Street is a full-service transportation hub, offering a diverse array of vehicle classes and support services to the Western Massachusetts community:
Diverse Car Rental Fleet: Offers an extensive selection of late-model, low-mileage vehicles, including fuel-efficient compacts and economy cars, comfortable mid-size and full-size sedans, and versatile SUVs for all-season Massachusetts driving.
Specialized Van Rental: Crucially, the branch is a designated Van Rental Agency, providing large-capacity vehicles like 12- and 15-passenger vans, which are extremely popular for group travel, university events, and organizational trips across the New England region.
Insurance Replacement Rentals: Enterprise is well-known for its insurance services, seamlessly providing vehicles for customers whose own cars are under repair, working directly with local body shops and insurance carriers for a hassle-free transition.
Discounts for Active Military Personnel: Offers valuable savings, typically a percentage discount off base rates for Government Leisure Travel, as a thank you to the region's active military members, veterans, and their families.
Payment Flexibility: Accepts a variety of payment methods, including major Credit Cards, Debit Cards, and modern NFC Mobile Payments, to streamline the check-out process for every customer.
Flexible Rental Options: Offers supplementary services often including child safety seats and the option to add authorized drivers to the rental agreement for greater flexibility on longer journeys.
Features / Highlights
The Enterprise Rent-A-Car in West Springfield distinguishes itself through a unique combination of corporate quality standards and highly localized, customer-centric features:
Exceptional Customer Service Culture: Numerous customer reviews highlight employees—by name—for being "phenomenal," "incredibly patient," and "kind and helpful," indicating a managerial commitment to positive and stress-free interactions.
Women-Owned Business: Operating with this distinction adds a layer of community support and local pride, demonstrating diversity and strong local leadership within the car rental industry.
Active Military Discounts: A significant highlight is the provision of discounts for active military personnel, recognizing and rewarding the service of those in the Massachusetts military community.
A True Local Recommendation: The branch consistently receives high praise and strong recommendations from local customers who state they "will definitely be returning" and highly recommend them to "friends, family, and anyone else looking to rent a car in Western Mass."
Full Accessibility Compliance: With a Wheelchair Accessible Entrance and Parking Lot, the facility ensures that all local residents have easy and comfortable access to their services.
Strategic Location and Hours: The Riverdale Street address, near major routes, combined with weekend operating hours, provides maximum logistical convenience for Western Mass travelers.
Contact Information
For scheduling a reservation, inquiring about military discounts, or confirming the availability of specific vehicles like passenger vans, local Massachusetts users can reach the West Springfield branch using the following details:
Address: 1053 Riverdale St B, West Springfield, MA 01089, USA
Phone: (413) 785-5002
Mobile Phone: +1 413-785-5002
The local team is available during operating hours, Monday through Friday from 8:00 AM to 6:00 PM, and Saturday and Sunday from 9:00 AM to 12:00 PM. Calling ahead is highly recommended to secure the best rates and your preferred vehicle class for travel across Massachusetts and New England.
What is Worth Choosing
For people located in Massachusetts, particularly in the Western Mass area, choosing the Enterprise Rent-A-Car on Riverdale Street is warranted by its unique combination of national reliability and genuine local care. It is not just another car rental counter; it is a locally recommended, women-owned business that excels in customer service. Local reviews are dominated by praise for the staff's professionalism, patience, and kindness—a powerful signal that your rental experience will be stress-free and pleasant, a significant differentiator in this industry.
Furthermore, this branch offers concrete benefits tailored to the community. The availability of a dedicated van rental service solves a major logistical need for local groups, and the Active Military Discounts provide tangible savings for a community with strong veteran ties. The full accessibility of the facility ensures that it is a viable option for every customer in the area. When you rent a car here, you're not just getting a vehicle; you're supporting a local business that is fully invested in providing an easy, reliable, and friendly experience for the residents of West Springfield and the entire Pioneer Valley. Its sustained local loyalty is the clearest proof that this Enterprise location is the premier choice for temporary transportation in Western Massachusetts.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1053 Riverdale St B, West Springfield, MA 01089, USA
Enterprise Rent-A-Car Reviews
pricedrivingpick uppaySUVteammanagercallinsurancechoice
★ 5★ 4★ 3★ 2★ 1From booking and picking up the car and return, Gabriel Was incredibly patient answered all of my questions went over all the information with me got me in and out with an overall awesome demeanor.Upon return, I had interactions with the manager as well as other employees on the site. Everyone was kind and helpful, and I’ll definitely be returning to this location.
October 15 · Sara HaapanenI have rented cars here many times over the years and it has always been an easy, stress-free experience. On my last rental, Joey was phenomenal. He was kind, patient, and helpful throughout the process, both at pickup and return. One of the nicest people I've had the pleasure of dealing with. Overall, I will continue to rent cars from this location, and would highly recommend them to friends, family, and anyone else looking to rent a car in Western Mass. 👍
July 03 · Robert BlackieI rented an SUV for almost two days. Honestly they were so efficient it took less time to get the car than it did to adjust the controls, pack my stuff in and connect my phone. It was super quick, everyone was polite, and they were thorough with the rental details. It seems like they have a good team, and Joey was great at drop off! Please keep him around because it was so refreshing to interact with someone so personable. Great experience! Has been every time. I always end up choosing this location over the others nearby.
June 23 · Tia WalkerAfter receiving a confirmation for a premium vehicle booking for my getaway, I was surprised to get a call after 5 PM informing me that there were actually no premium cars available.It’s incredibly frustrating to go through the entire booking process—providing all my personal and payment information—only to be told after the fact that the vehicle isn’t in stock. If your system can’t guarantee availability, it shouldn’t offer those options to customers in the first place.To make matters worse, the representative I spoke with was less than helpful and simply suggested that I call each location myself to check inventory. That is not the level of service one expects after a confirmed reservation.I hope your team takes this feedback seriously and works to improve both your booking system and customer service going forward.
July 17 · Vee NepaI received exceptional customer service and am very pleased with the assistance I received. The staff was attentive to my needs as a customer. If I encountered any issues while on the road or had questions about my rental, they were able to help me find a solution and extend my rental with just one phone call.
July 16 · Maria Vidal
More Car Rental Near Me
Hertz Car Rental - West Springfield - Riverdale Street3.0 (246 reviews)1654 Riverdale St, West Springfield, MA 01089, USA
Springfield Car Rental3.0 (5 reviews)257 Marvin St, Springfield, MA 01107, USA
Budget Car Rental4.0 (58 reviews)2161 Riverdale St, West Springfield, MA 01089, USA
Avis Car Rental4.0 (172 reviews)2161 Riverdale St, West Springfield, MA 01089, USA
Avis Car Rental4.0 (140 reviews)100 Congress St, Springfield, MA 01104, USA
Budget Car Rental3.0 (64 reviews)100 Congress St, Springfield, MA 01104, USA
Enterprise Rent-A-Car4.0 (650 reviews)874 Memorial Ave, West Springfield, MA 01089, USA
ACE Rent A Car4.0 (94 reviews)504 St James Ave, Springfield, MA 01109, USA
All Star Car & Truck Rental4.0 (29 reviews)223 Springfield St, Agawam, MA 01001, USA
All Star Car & Truck Rental4.0 (56 reviews)385 Memorial Dr, Chicopee, MA 01020, USA
Enterprise Rent-A-Car4.0 (307 reviews)70 Fuller Rd, Chicopee, MA 01020, USA
Scott Auto Leasing & Rental1.0 (2 reviews)591 High St, Holyoke, MA 01040, USA
Categories
Top Visited Sites
Enterprise Rent-A-Car4.0 (12 reviews)
Thrifty Car Rental2.0 (658 reviews)
Enterprise Rent-A-Car4.0 (166 reviews)
Healthy Moves4.0 (73 reviews)
Enterprise Rent-A-Car4.0 (240 reviews)
Enterprise Rent-A-Car3.0 (86 reviews)Trending Car Rental Blog Posts
How to Avoid Paying for Optional Equipment You Don’t Need in a Rental Car
How to Handle a Delayed or Canceled Flight When Your Rental Car Booking is Affected
Tips for Veteran Drivers Renting Cars After Military Service
What Every Traveler Should Know About Vehicle Type Upgrades
How to Handle Roadside Emergencies When Driving a Rental Car in the U.S.
How to Choose the Best Rental Car for a Ski Resort Vacation in the U.S.
