Hertz Car Rental - Inwood - Burnside Collision Hle

- 686 Burnside Ave, Inwood, NY 11096

For many New Yorkers and Long Island residents, securing a reliable rental vehicle is often a necessary part of managing daily life, especially when your primary vehicle is undergoing service or repair. Hertz Car Rental, located at 686 Burnside Ave in Inwood, NY, provides a vital service as a local car rental agency, specifically connected with the Burnside Collision facility. This arrangement means the location is perfectly positioned to serve the needs of users in the area who require a temporary replacement vehicle immediately following an accident or scheduled body work.

The Inwood branch offers the convenience of a major, nationally recognized brand while striving to deliver personalized, local customer service. Recent customer experiences highlight a significant commitment to improvement, with reports of increased vehicle availability and staff members like Harry, who are praised for providing a warm, helpful, and exceptionally efficient rental process. One loyal customer, a Presidents Circle member, noted that Harry was eager to assist and had them in an "awesome car within minutes," expressing a strong intention to return. This demonstrates the potential for an excellent, streamlined experience, especially for Hertz loyalty members.

However, potential users should be aware that, like many local rental agencies, the Inwood location sometimes faces challenges related to vehicle availability, operational hours adherence, and the complexity of after-hours procedures. One candid review pointed out significant issues, including a last-minute scramble due to limited car selection—receiving an EV without a charging cable when a different type was reserved—and complications with the after-hours key drop-off being located on the separate "car garage" rather than the main Hertz building. Furthermore, billing issues following the return, specifically regarding delays in receipt delivery and unauthorized post-return charges, were a serious concern for this individual. This serves as a reminder to all New York-based customers to proactively verify their reserved vehicle type, confirm the exact operational hours, and meticulously document the return process, especially when using the after-hours drop box.

Ultimately, this Hertz location operates within a unique local business context, providing an essential link in the automotive service chain on Long Island. For those in need of collision replacement or a standard rental, the agency provides a variety of vehicles and key services, but success relies on clear communication with the staff and careful attention to the specific terms of the rental, particularly those related to vehicle availability, final billing, and the precise procedure for returns outside of business hours.

Location and Accessibility

The Hertz Car Rental - Inwood - Burnside Collision Hle location is strategically situated on the Nassau County side of the New York City border, making it easily accessible for residents across Long Island and the borough of Queens.

• Long Island Convenience: Located at 686 Burnside Ave in Inwood, NY 11096, the branch is a practical option for people in the Five Towns area, as well as those needing access from major thoroughfares serving the Nassau County and Queens communities.
• Collision Service Integration: Its designation as a 'Burnside Collision Hle' (Hometown Location) indicates its direct association with a local auto body shop, specializing in providing immediate replacement rentals for repair clients.
• Onsite Services: The facility offers convenient onsite services, meaning customers can manage their rental process directly at the 686 Burnside Ave location without needing to travel to a larger, more distant airport hub.
• Inclusive Access: The location is equipped with both a wheelchair accessible entrance and a wheelchair accessible parking lot, demonstrating a commitment to serving all members of the New York community with mobility needs.

Services Offered

As a local car rental agency, this Hertz branch provides essential services to keep New York drivers mobile, particularly during vehicle service or body repair:

• Standard Car Rental Fleet: Offers a selection of standard rental vehicles, from economy and compact cars suitable for navigating city and Long Island traffic to larger full-size sedans, SUVs, and luxury models. Popular options often include full-size cars like the Chevrolet Malibu.
• Cargo Van Rental: A critical offering for local businesses, residents undertaking DIY projects, or those moving furniture, ensuring users have access to vehicles beyond passenger cars.
• Replacement Rentals: Specializes in providing temporary transportation for customers utilizing the Burnside Collision repair services, streamlining the process of getting back on the road while their personal vehicle is fixed.
• Loyalty Program Benefits: Hertz Presidents Circle and Gold Plus Rewards members can utilize their status for faster service and vehicle selection, as noted by appreciative customers.
• Flexible Payment Options: Accepts both Credit Cards and Debit Cards for rental payments, though renters using a debit card should be aware of possible credit checks and authorization holds.

Features / Highlights

The distinct features of the Inwood Hertz branch contribute to its value proposition for New York-based customers:

• Active Military Discounts: A valuable highlight is the availability of discounts for active military personnel, recognizing and supporting service members in the New York region.
• Dedicated, Service-Oriented Staff: When fully staffed and operational, the team, including standout members like Harry, is known for their "warm smile," "eager" assistance, and ability to process rentals quickly, offering an "awesome" experience.
• Collision Repair Integration: The close partnership with Burnside Collision makes it a highly convenient, one-stop location for drivers whose vehicles are involved in accidents and require immediate rental access.
• AAA Member Benefits: AAA members can often leverage special rates, discounts, and additional perks, such as free additional qualified drivers or reduced fees on GPS rental, enhancing the value of the booking.
• Onsite Service Convenience: The availability of onsite services means customers can complete all necessary paperwork and vehicle checks without having to travel to an offsite administrative location.

Contact Information

For direct communication with the Hertz Car Rental team at this Inwood location, customers can use the following details:

• Address: 686 Burnside Ave, Inwood, NY 11096, USA
• Phone: (516) 371-0219
• Mobile Phone: +1 516-371-0219

It is always advisable for customers to call ahead to confirm operational hours, especially outside of standard business times, and verify specific vehicle availability for their reservation.

What is Worth Choosing

Choosing Hertz Car Rental at 686 Burnside Ave in Inwood, NY, is particularly worthwhile for New York and Long Island drivers needing a rental in conjunction with collision repair services. Its physical integration with Burnside Collision provides an unparalleled level of convenience in a potentially stressful situation. The local team has clearly demonstrated an ability to deliver exceptional service, as evidenced by positive feedback praising the speed and warmth of the staff. For Hertz Gold Plus Rewards and Presidents Circle members, the potential for an extremely fast, high-quality pickup experience is a major draw. The commitment to supporting military families through active military discounts further strengthens the branch's value within the community.

However, to ensure a positive experience, customers should practice due diligence. New York users should call the number provided to confirm hours of operation on the day of their rental, especially when approaching closing time, and verify that the specific reserved vehicle type is ready. For returns, especially after-hours, meticulously documenting the drop-off location and time, along with ensuring clear communication regarding final receipts and charges, is essential to avoid the billing complications noted by some reviewers.

In summary, for reliable, local car and cargo van rentals on Long Island, with a convenient location for repair customers, this Hertz branch offers a strong product. By engaging proactively with the team and confirming key details, New York customers can maximize the benefits of the excellent service the staff is clearly capable of delivering.

Hertz Car Rental - Inwood - Burnside Collision Hle

686 Burnside Ave, Inwood, NY 11096, USA