Enterprise Rent-A-Car

- 3800 Payne Koehler Rd, New Albany, IN 47150

For residents and visitors in the Southern Indiana area, securing dependable transportation is essential for everything from daily commutes and business trips to family vacations and weekend moving projects. Enterprise Rent-A-Car in New Albany, Indiana, serves as a comprehensive resource for vehicle rental, offering a diverse fleet, various services, and a commitment to customer support.

This location is uniquely positioned as both a dedicated Car rental agency and a Van rental agency, ensuring that whether you need a fuel-efficient sedan for a drive across the Ohio River or a spacious passenger van for a group outing, you have a local option to meet your specific needs.

Enterprise Rent-A-Car is a globally recognized brand that maintains a strong local presence, and the New Albany branch continues this legacy of providing flexible and quality rental experiences right here in the Hoosier State. The team is dedicated to offering clean, well-maintained vehicles and professional, friendly service to every customer who walks through their door.

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Location and Accessibility

The New Albany Enterprise Rent-A-Car branch is conveniently situated to serve the Southern Indiana community, including those in the Louisville metropolitan area. Its strategic location makes it easily accessible for local residents, as well as those traveling via major nearby roadways.

The physical address for the branch is:

3800 Payne Koehler Rd, New Albany, IN 47150, USA

A significant highlight of this location is its commitment to serving all members of the community by prioritizing accessibility. This includes key features that make the rental process smoother for customers with mobility needs, ensuring a comfortable experience from the moment you arrive.

• Wheelchair Accessible Entrance: The facility is designed to welcome all customers with ease.
• Wheelchair Accessible Parking Lot: Dedicated parking ensures convenient access close to the entrance, eliminating unnecessary strain.

While the New Albany location is focused on efficiency, customers should note that After Hours Drop Service is generally not available at this branch. It is highly recommended that you contact the office directly to confirm their operating hours and to coordinate the pick-up and return times of your vehicle to ensure a seamless experience.

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Services Offered

As a leading local transportation provider, Enterprise Rent-A-Car offers more than just standard vehicle rentals. The New Albany branch provides access to a full spectrum of rental classes and complementary services designed for maximum customer convenience and flexibility.

• Extensive Car Rental Fleet: The inventory includes a wide variety of car classes to suit diverse travel plans, ranging from economical 2- and 4-door cars for quick trips and fuel efficiency to midsize and full-size vehicles for greater comfort. Luxury cars are also often available for those seeking an elevated travel experience.
• SUV Rentals: For family travel, cargo space, or exploring the region, the branch provides a selection of SUVs, including midsize, standard, and full-size models, some of which may offer All-Wheel Drive (AWD) or 4x4 capability depending on availability.
• Van and Passenger Van Rentals: Specifically designated as a Van rental agency, the location caters to large group travel with minivans, as well as 12-passenger and 15-passenger vans. Cargo vans are also available for moving, business deliveries, or transporting bulky items that require commercial-grade capacity.
• Refueling Options: Customers are provided with three flexible options for refueling the rental vehicle to accommodate their schedules and preferences: Prepay Fuel, allowing you to pay upfront for a full tank; We Refill, where the branch handles the refueling after your return for a service charge; or You Refill, where you simply top off the tank yourself before returning the vehicle.
• Accepts Multiple Payment Methods: For convenience, the branch accepts several major payment forms: Credit cards, Debit cards, and NFC mobile payments (such as Google Pay or Apple Pay), providing flexibility at the counter. Specific policies regarding debit card use at the time of rental, including potential deposit requirements and restrictions on additional drivers, should be reviewed with the branch or online before your reservation.

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Features / Highlights

The New Albany Enterprise location is notable for a few specific commitments that distinguish its service within the Southern Indiana market.

• Identifies as Women-Owned: While part of the larger Enterprise Mobility network—which has a history of female leadership, including the appointment of its first female CEO in 2013—this specific branch or its local ownership group identifies as a women-owned business. This distinction highlights local entrepreneurial spirit and contributes to diversity within the regional business landscape.
• Active Military Discounts: In appreciation of our nation's service members, the branch offers specialized rates for active-duty military personnel. This typically includes a 5% discount for leisure travel. Official government travel on orders often qualifies for special negotiated rates with waived underage driver fees for those aged 18-24. Renters must present their valid military ID and other required documentation at the time of pick-up to receive these benefits.
• Focus on Customer Service and Integrity: Enterprise emphasizes a core mission to exceed customer expectations for service, quality, and value, building relationships through honesty and hard work. The company's culture is built around continuous employee development, promoting high standards of face-to-face customer service and local business operation.
• Damage Waiver Options: To provide peace of mind, a Damage Waiver (DW) is offered at the time of rental for an optional daily charge. This waiver can reduce or eliminate the renter's responsibility for loss or damage to the rental vehicle, including towing and administrative fees, subject to the rental agreement's terms.

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Contact Information

To arrange a reservation, confirm vehicle availability, or inquire about specific rental policies, please use the following contact details for the New Albany branch:

Address: 3800 Payne Koehler Rd, New Albany, IN 47150, USA

Phone: (812) 945-8842

Mobile Phone: +1 812-945-8842

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What is Worth Choosing: Navigating the Rental Experience

Choosing Enterprise Rent-A-Car in New Albany is a decision to partner with a well-established global brand that offers local, community-focused service. The combination of a broad fleet, commitment to accessibility, and valuable military discounts makes it a strong contender for your transportation needs in Southern Indiana. However, it is essential for customers to engage proactively to ensure the rental process is smooth, particularly when specific vehicle types are required or when dealing with vehicle condition checks.

One key reason to choose this branch is the range of vehicles, especially for those needing specialized transportation. As a designated Van rental agency, they reliably provide minivans, passenger vans, and cargo vans that are often difficult to source elsewhere, making them an excellent choice for businesses, large families, or moving projects in the New Albany area.

Furthermore, the opportunity to support a business that identifies as women-owned, while also benefiting from well-structured Active military discounts, aligns a positive business choice with practical financial benefits for eligible patrons.

A Note on Vehicle Inspections and Customer Communication

While Enterprise is dedicated to high standards, customer reviews indicate that communication and detail in the vehicle inspection process are critical points to be aware of. To ensure the best experience, customers should take specific actions:

• Confirm Vehicle Reservation Details: Always call or use online systems to confirm the specific vehicle type you reserved (e.g., SUV with 3rd-row seating) close to your pick-up time. As indicated in customer feedback, circumstances can lead to vehicle overbooking or changes, and proactive communication can resolve these issues before you arrive.
• Conduct a Thorough Inspection at Pick-up: The experience of one customer highlights the highly detailed inspection conducted upon return. It is strongly advised that at the time of check-out, you perform a far more thorough inspection than a quick walk-around. This means closely examining all body panels, wheels, and the interior, ideally in good lighting, and having the attendant meticulously document any existing minor dings, dents, or scratches, no matter how small. Use your phone to take time-stamped, high-resolution photos or video of the vehicle's condition before you leave the lot to create an unambiguous record.
• Clarify One-Way Rentals: For any reservations involving a drop-off at a different location (one-way rentals), confirm the full price, terms, and vehicle availability with a representative directly. Customer feedback suggests that availability for one-way rentals can be subject to change, and direct, clear communication is essential to prevent last-minute issues or confusion.

By leveraging the extensive fleet, valuable discounts, and accessible location of the New Albany branch—while maintaining diligent communication and inspection habits—Southern Indiana customers can enjoy the reliable transportation they need from a reputable local business.

Enterprise Rent-A-Car

3800 Payne Koehler Rd, New Albany, IN 47150, USA