Hertz Car Rental - Roanoke Regional Airport

- 5202 Aviation Dr NW, Roanoke, VA 24012

For individuals flying into the Roanoke–Blacksburg Regional Airport (ROA) and all residents of the beautiful Roanoke Valley in Virginia, the Hertz Car Rental location at 5202 Aviation Dr NW serves as a critical point of access to reliable ground transportation. As a full-service Car rental agency, this location provides the essential Onsite services expected at a major regional airport, ensuring a seamless transition from air travel to the open roads of the Commonwealth.

Hertz at ROA is positioned to serve a diverse clientele, from business travelers heading to meetings in downtown Roanoke to tourists eager to explore the Blue Ridge Parkway or nearby Blacksburg. Recognising the significant presence of military families and veterans in Virginia, the branch is proud to offer Active military discounts, a tangible benefit for those who serve our nation.

While the goal is always to deliver top-tier service, customer experiences reflect the challenges inherent in high-demand, high-volume travel hubs. One highly positive review praised the "Excellent service!" and confirmed the team "kept their promise about keeping our car for us even if our flight was delayed, as it was for 3 hours." This commitment to honoring reservations, particularly when flight numbers are provided, is a significant benefit for stressed travelers. However, the same customer warned against calling the generic phone number, noting an external representative incorrectly advised they would lose their car—highlighting the importance of relying on the local counter team and company policies for delayed airport arrivals.

Conversely, another customer reported a severely negative experience, indicating they received a confirmation and paid a deposit but were told upon arrival that "no car was available." This situation, which left the customer feeling frustrated and poorly communicated with, underscores the reality that inventory issues can occasionally arise in the rental industry, and communication protocols (or lack thereof) can dramatically impact the customer journey. Customers should be aware that, as is the case across the industry, receiving an email confirmation does not always guarantee vehicle availability, especially during peak travel times, and travelers are encouraged to confirm their reservation directly if possible.

The Hertz Car Rental branch is perfectly situated to serve travelers utilizing the Roanoke–Blacksburg Regional Airport (ROA), ensuring maximum convenience. The exact address is 5202 Aviation Dr NW, Roanoke, VA 24012, USA.

Being an Onsite services location, the rental counter is found directly within the airport terminal, likely near the baggage claim area, allowing Virginia travelers to pick up their keys moments after landing. The operational hours are extensive, designed to align with the airport's flight schedules:

• Monday to Friday: 8:00 AM – 11:59 PM
• Saturday: 8:00 AM – 10:00 PM
• Sunday: 8:00 AM – 11:59 PM

These long hours, particularly the late closing times during the week, provide substantial flexibility for late-night arrivals. Importantly, airport rental locations typically hold reservations for two hours past the scheduled pick-up time. For customers who provide their flight number with their reservation, the location will generally remain open past closing time in the event of a flight delay, provided the airline has notified Hertz of the new arrival time. This policy is a huge relief for Virginians whose travel plans are disrupted.

The facility is committed to providing access for all customers, featuring a Wheelchair accessible entrance and a dedicated Wheelchair accessible parking lot. This attention to accessibility ensures a comfortable and hassle-free start to any trip for every traveler.

The Hertz location at Roanoke Regional Airport offers a comprehensive range of car rental options to suit the needs of travelers across Western Virginia:

• Diverse Vehicle Categories: The fleet typically includes options from Economy cars (like the Chevrolet Spark or similar) for budget-conscious travel, Midsize and Full-size Sedans (such as the Mazda 3 or Chevrolet Malibu) for comfort, various SUVs (like the Nissan Rogue) for greater space, and potentially Specialty cars or vans depending on seasonal demand and availability.
• Flexible Reservation Management: Hertz maintains a policy to hold airport reservations for delayed flights, especially when a flight number is provided, protecting the customer’s booking and ensuring a car is available upon arrival.
• Military and Government Discounts: Special contracted rates and discounts are available for federal government employees, military service members, and often for Veterans Advantage members, offering significant savings on both official and leisure travel.
• Payment Options: The agency accepts various payment forms, including all major Credit cards and Debit cards. For quick and secure transactions, the counter also supports modern NFC mobile payments.
• Hertz Gold Plus Rewards: Enrollment in this loyalty program allows frequent renters to bypass the counter at many locations, enjoy expedited service, and earn points towards free rental days, making it an ideal choice for regular Virginia commuters and business travelers.

When selecting Hertz at Roanoke Regional Airport, local Virginia customers can benefit from several key features designed to enhance the rental experience:

• Onsite Airport Convenience: Being located directly within the ROA terminal eliminates the need for shuttle buses, allowing for the fastest possible pick-up and drop-off process for air travelers.
• Active Military Discounts: Providing specific and valuable discounts for active-duty military, veterans, and their families demonstrates a strong commitment to the Virginia military community.
• Flight Delay Coverage: The established policy to monitor and honor reservations for delayed flights is a major benefit that mitigates travel anxiety for those arriving into Roanoke.
• Commitment to Accessibility: The provision of a Wheelchair accessible entrance and a Wheelchair accessible parking lot ensures the service is readily available to all members of the community.
• Modern Payment Technology: The acceptance of NFC mobile payments offers a convenient, touch-free, and rapid method for completing the rental transaction at the counter.
• Dedicated On-site Parking: Easy and secure On-site parking for customer vehicles is available, simplifying the logistics for local residents renting a replacement or temporary vehicle.

For reservations, questions about vehicle availability, or specific policies related to flight delays at Roanoke Regional Airport, customers can contact the local Hertz team:

• Address: 5202 Aviation Dr NW, Roanoke, VA 24012, USA
• Phone: (540) 366-3421

The Hertz Car Rental location at the Roanoke–Blacksburg Regional Airport is an essential service provider for the Roanoke Valley and the surrounding parts of Virginia, offering a premium mix of location and dedicated service programs. It is an excellent choice for a variety of customers, but particularly for those flying into ROA and members of the military community.

The most compelling reason to choose this Hertz location is its seamless integration with air travel. The Onsite services, coupled with the official policy to hold cars for delayed flights (when flight details are provided), offer a level of security and convenience that is invaluable to any air traveler. The availability of Active military discounts further solidifies its value proposition for a substantial segment of the Virginia population.

While the business has, on occasion, faced customer service challenges regarding communication and reservation fulfillment, the core value proposition of an on-airport location, professional service, and benefits like NFC mobile payments and accessibility features make it a strong, highly recommended option. The fast, counter-based service is the lifeline for business travelers, while the comprehensive fleet ensures that whether a customer is heading to a corporate office or exploring the scenic mountains, they have the right vehicle for their journey.

Hertz Car Rental - Roanoke Regional Airport

5202 Aviation Dr NW, Roanoke, VA 24012, USA