Enterprise Rent-A-Car Introduce
For residents and visitors in the Louisville, Kentucky area, finding a reliable and conveniently located car rental service is essential for navigating the Bluegrass State. Enterprise Rent-A-Car, particularly the Louisville East End branch, has established itself as a key transportation solution provider, offering not only a wide selection of vehicles but also a commitment to service and community values. This location, situated conveniently on Westport Road, serves as a gateway for personal, business, and insurance replacement rentals in one of Louisville's dynamic and growing regions.
The Enterprise brand is well-known globally, but this specific neighborhood location aims to deliver the friendly, professional service that Kentucky locals expect. The branch is proudly identified as a women-owned business, highlighting a commitment to diversity and local entrepreneurship within the larger corporate framework. Whether you need a simple economy car for a quick trip, a rugged SUV for an adventure into the Kentucky Bourbon Trail, or a spacious van to move a group to Churchill Downs, this office strives to meet those needs with flexibility and integrity.
Customer experiences, as noted in local feedback, often highlight the professional and top-notch nature of the representatives, with many long-term clients expressing satisfaction across various vehicle classes—from vans to compact cars. However, as is common in high-volume services, experiences can vary, and prospective renters are encouraged to communicate any expectations regarding vehicle cleanliness or service needs directly with the staff upon arrival. The commitment to professionalism and reaching equitable solutions is a recurring theme for this branch.
The Enterprise Rent-A-Car Louisville East End branch is strategically placed in a bustling commercial area, providing excellent accessibility for Louisville's East End communities. Its location is ideal for those living or working near the Hurstbourne, Middletown, and St. Matthews areas, offering a neighborhood alternative to airport-based or downtown rental offices.
The exact location is:
10500 Westport Rd Ste 102, Louisville, KY 40241, USA
Accessibility is a key priority at this location, ensuring a comfortable experience for all customers. Specific features designed to improve access include:
- Wheelchair Accessible Entrance: The entrance is designed to accommodate mobility devices, ensuring a smooth entry and exit from the facility.
- Wheelchair Accessible Parking Lot: Dedicated parking spaces are available to ensure customers requiring mobility assistance can park close to the entrance.
- On-Site Parking: Ample on-site parking is available, making it convenient for customers to leave their personal vehicle securely while renting.
Located on the busy Westport Road, the office is easily reached via major Louisville thoroughfares, providing straightforward access whether you are coming from the Watterson Expressway (I-264) or the Gene Snyder Freeway (I-265).
As a full-service car and van rental agency, the Enterprise Rent-A-Car Louisville East End branch offers a comprehensive fleet designed to accommodate nearly every travel or transport need across Kentucky.
- Diverse Car Rental Fleet: The selection typically includes Economy, Compact, Midsize, and Full-size sedans for general travel; Premium and Luxury cars for special occasions; and an extensive range of SUVs (Compact, Standard, and Full-size) perfect for families or winter weather preparedness in Kentucky.
- Van Rental Options: The branch specializes in Van Rental services, providing:
- Minivans (e.g., Chrysler Pacifica, Toyota Sienna) for family road trips or small groups (up to 7-8 passengers).
- Passenger Vans (e.g., 12- or 15-passenger vans) ideal for large group transportation, such as church outings, sports teams, or company events.
- Cargo Vans and Pickup Trucks for moving furniture, home improvement projects, or hauling supplies across the region.
- Insurance Replacement Rentals: A major service focus for Enterprise, assisting customers whose personal vehicles are in the body shop following an accident, often working directly with insurance providers.
- Corporate and Leisure Travel Programs: Offering special contracted rates for official government travel and military/government leisure travel, as well as the Enterprise Plus® loyalty program for frequent renters.
- Payment Flexibility: The branch accepts a variety of payment methods, including Credit Cards, Debit Cards (subject to specific rental requirements), and modern NFC Mobile Payments.
Several distinct features and operational characteristics make this particular Enterprise location a stand-out choice for the Louisville community.
- Women-Owned Business: This location is identified as a women-owned business, which is a significant point of pride and offers local customers an opportunity to support diverse entrepreneurship within the community.
- Active Military Discounts: In a nod to Enterprise's military roots (named after the USS Enterprise), the branch proudly offers special rates and discounts for Active Duty Military, Veterans, Retirees, and Government personnel, including a 5% discount off base rates for Government Leisure Travel.
- Accessibility and Convenience: The commitment to having a Wheelchair Accessible Entrance and Parking Lot ensures that the rental process is comfortable and efficient for all customers. Furthermore, the availability of on-site parking simplifies the pickup and drop-off of personal vehicles.
- Dedicated Customer Service: Long-term customer feedback consistently highlights the professionalism, knowledge, and courteousness of the representatives at this office, underscoring a commitment to problem-solving and ensuring an equitable solution is reached, even when issues arise.
- The Complete Clean Pledge: While isolated cleanliness issues may occasionally occur, Enterprise maintains its system-wide commitment to their Complete Clean Pledge, involving rigorous cleaning protocols for every vehicle to ensure sanitary conditions for the next renter.
To book a reservation, inquire about specific vehicle availability, or receive assistance with an ongoing rental, please use the following contact details for the Louisville East End branch:
- Address: 10500 Westport Rd Ste 102, Louisville, KY 40241, USA
- Phone: (502) 412-5111
- Mobile Phone: +1 502-412-5111
We encourage prospective renters to call ahead, particularly for specialty vehicles like 15-passenger vans or for questions regarding rental policies such as young driver surcharges or debit card requirements.
Choosing the Enterprise Rent-A-Car Louisville East End location is a decision rooted in convenience, comprehensive service, and supporting a local, women-owned business. What truly makes this branch worth choosing for the Kentucky traveler is the combination of the vast resources and reliability of a major national brand with a personalized, neighborhood service approach. Customers receive the benefit of a vast, modern fleet—covering everything from an economy car for commuting on the Watterson to a rugged SUV for a weekend exploring Daniel Boone National Forest—backed by the assurance of the Enterprise network.
The notable features, such as active military and government discounts and a fully wheelchair-accessible facility, demonstrate a commitment to serving a broad segment of the Kentucky community. While occasional issues, particularly concerning vehicle preparation, are a possibility in any high-volume service industry, the strong, long-term customer testimonials about the staff’s professionalism and dedication to finding equitable solutions suggest that the core service experience remains top-tier. For seamless, reliable, and flexible car and van rental in the Louisville East End, this location on Westport Road is a highly recommended choice.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
10500 Westport Rd Ste 102, Louisville, KY 40241, USA
Enterprise Rent-A-Car Reviews
drivepick upcleanSUVmanagerpayteamvacationwindshieldparking
★ 5★ 4★ 3★ 2★ 1I have been using this location for over 10 years. The representatives are top-notch, location is convenient, and car selection is great. Even when I’ve had an issue, this office has been professional and I’ve always felt like an equitable solution was reached. Honest, knowledgeable, courteous, friendly people. Ive rented vans, economy cars, mid sized vehicles, and SUVs. I’ve never been dissatisfied.
October 04 · dawn lynchRented a compact SUV. Just after leaving the lot I noticed it was filthy. The windshield and front end was caked with highway bug debris. The side windows hadn't been washed at all. The interior had been halfheartedly vacuumed with debris in the floorboards. The console cup holders had crud in them. I called the location manager and asked if they had something else that could be swapped out for because it didnt appear to have been cleaned. They didnt have another vehicle available and offered to "reclean" it. And kept smugly correcting me that it had been cleaned which was beside the point. Whether it had or rather been halfheartedly cleaned doesnt address the problem. The problem is its filthy. When advised I didnt have time because of my travel schedule to wait on them to clean something they should have in the first instance. He smugly corrected me again that it had been cleaned before pick up and thats all he intended to do. When asked for his managers name or the regional managers name, he refused to provide it. This is the second experience like this I have had renting from enterprise. Its ridiculous.
October 03 · X DAll the staff here were very kind, knowledgeable, and accommodating. The location was busy (holiday weekend) while I was there and the staff were all working very well as a team. After a minor issue with my first rental I was offered a replacement without hesitation. Top notch customer service all around. I wouldn’t hesitate to rent from this location again.
July 25 · Heather POn time, 2025 Sentra was a nice rental, practically brand new car was refreshing compared to some rental with higher mileage. This car was just getting broken in, very nice. Customer service top notch, straight forward and would highly recommend
September 14 · Mike ODellMy first mention is for the team at the Westport Rd as they are great and did what they could to salvage my experience with Enterprise. Well, they never said "Free" but still the effort was and is appreciated. However, I started with a reservation by reserving a "Sadan" advertised to be a BMW 3 Series/Audi A4/Or Comparable Model 3 Weeks in advance of my pickup date. When I showed up on pick up day the car they had originally been issued had not been serviced as needed and was still awaiting an oil change. They then offered an Audi Q (Compact SUV) that had a trunk the size of a shoe box and a back seat with enough leg room for a tall child. And unfortunately for 1 of the 2 passengers a ride height that would make accommodating their accessibility needs a bit tricky. They immediately offered a discount which to be honest with you after it all was tallied up was minuscule but at least they were thinking compensation without me having to mention it. Begrudgingly I did take the Audi Q It stayed outside of my garage for the evening In which it lost enough pressure to fire off the low pressure indicators so as I am picking up my passengers in the car that I really didn't want in the first place it now has problems I called Enterprise and explained to them my situation And they explained to me that surprisingly the car I had originally been slated to get had been released from service and was ready to go so I went back to enterprises on the day of departure luggage packed in people on board. We were offloaded from the Audi Q Our luggage was on the asphalt and the parking lot and there was a Mercedes C Class (a very compact sports sedan) Headed for a quick spot clean and was to be our new car for the week. Well once the guy finally made it back to us with a car that looked like it had been hit with a sprinkler it did indeed have much more space than the Audi Q did both in the trunk and legroom for the back. I wish I could say it was over and everything went well but I can't because as soon as we started off the indicator flashed stating it was beyond its intended service mileage and needed service immediately, I crossed my fingers and headed for New York. And it took all of about 600 miles before the next caution indicator presented itself telling us that there was a coolant level related issue that needed to be addressed. I again talked with the enterprise staff at Westport Rd and they were really nice and ready to assist me they offered me several different scenarios of which we decided to drive it until it wouldn't drive and if it came to that point allow for them to offer a free roadside assistance and immediate replacement vehicle if necessary. And the first break I got on this vacation came in the form of me making it back to Louisville without it breaking. Funny as it is pulling into the enterprise lot it hit me with its 3rd surprise which was a proper check engine notification and dedicated light illuminated on the dashboard. It was the most uncomfortable car I think I have ever traveled in it felt like I sat on a wooden bench for 10 hours due to its extremely firm cushioning and difficult to configure seat controls (seriously most uncomfortable car I've ever driven, a 2025 Mercedes C Class). But I have to say the ambient lighting was entertaining as it came in a large variety of colors and offered animations to rival any RGB device out there, not what I was looking for in my rental but at least something positive I can say about it. If you're still with me after all that, I definitely recommend you check out the competition as far as the fleet is concerned. If you're looking for a warm and fuzzy feeling and a sense of support and assistance definitely go there elsewise as I said check out the other options. Estimate at Reservation vs. Actual Price paid are in picture, I did add in an additional damage waiver at time of rental, so I consider the actual to have been as expected no surprises there.
August 20 · Jeff
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