Cathay Express Transportation

- 39-29 65th Pl #2B, Woodside, NY 11377

For residents across New York City, finding reliable and appropriate "car rental" or transport can be a serious challenge, especially when specialized mobility or medical assistance is required. Cathay Express Transportation is a critical, long-standing provider in the specialized transportation sector, operating as a dedicated Handicapped transportation service, a Transportation service, and offering non-emergency Ambulance service options. They fill a vital gap in the city’s infrastructure by focusing on safe, accessible, and compassionate travel for seniors, individuals with disabilities, and patients needing non-emergency medical transport (NEMT).

Cathay Express Transportation is primarily known for its extensive network and ability to handle various levels of patient mobility, from ambulatory passengers to those requiring specialized Wheelchair Ambulette or even Stretcher Transportation. Their service is designed to be a reliable partner for New Yorkers navigating the complexities of healthcare, ensuring they reach vital appointments, therapies, and care facilities on time, comfortably, and with the dignity they deserve. While they are a medical transport service and not a conventional car rental agency, they provide the necessary vehicle access and professional assistance that is essential for a large part of the New York population.

As a leading non-emergency transportation provider in the New York metropolitan area, Cathay Express Transportation offers specialized patient transport services 24 hours a day, 7 days a week. The company prides itself on being a top-rated NEMT (Non-Emergency Medical Transportation) service dedicated to providing the elderly and the disabled community with reliable transportation that works for them.

Their drivers and staff are trained not only in safe driving practices but also in providing the proper care and assistance required by passengers with mobility issues. This professional training, which often includes CPR and First Aid certification, is crucial in ensuring the highest safety standards during every trip. The company covers an extensive service area, including all five boroughs—Manhattan, Brooklyn, Queens, Staten Island, and The Bronx—as well as Long Island and New Jersey, reflecting their massive logistical capability. The service is characterized by a commitment to timely arrival and compassionate handling, as highlighted by a positive customer review: "Staff was professional and reassuring with my mother. They also made great time on the trip."

It is important for potential users in New York to note that, as a high-volume provider, the company can sometimes face customer service challenges, as noted in a negative review. However, the consistent positive feedback, particularly concerning their ability to handle complex patient transfers and specialized needs—such as the customer who noted they were "willing to pick up my mother from a location that no other ambulance company would service"—underscores their capability in difficult logistical situations.

Cathay Express Transportation’s central hub is located in the borough of Queens at 39-29 65th Pl #2B, Woodside, NY 11377, USA. This Woodside location is strategically positioned to allow quick deployment of their fleet across Queens and provides excellent logistical access to Manhattan and other boroughs via major roadways.

The physical office location maintains a commitment to accessibility for any clients or family members visiting for coordination or inquiries. A key feature of their office space is:

• Wheelchair accessible entrance: Ensuring easy access for all customers, whether they are utilizing a wheelchair, scooter, or other mobility device, to enter the building for consultation or scheduling purposes.

While the Woodside address serves as a base of operations, the primary accessibility feature of Cathay Express is their door-to-door service across the entire region. They operate as a mobile transport network, bringing Safe Transportation directly to the client's residence, healthcare facility, or event location. This comprehensive coverage, which extends far beyond the immediate Woodside neighborhood, ensures that New Yorkers throughout the metro area can reliably access their services.

Cathay Express Transportation offers a wide spectrum of specialized transport services, meticulously designed to meet the complex needs of patients and seniors in a non-emergency capacity.

• Non-Emergency Medical Transportation (NEMT): Core services include Dialysis Transportation, Physical Therapy Appointments, Doctor Appointment Transportation, and Nonemergency Hospital Visits.
• Specialized Patient Transport: Offering various levels of care, from Ambulatory Transportation (for patients who can walk or be assisted) to highly specialized Stretcher Transportation.
• Accessible Mobility Solutions: Providing essential vehicle access with their fleet of Wheelchair Ambulette vehicles, which includes services such as Wheelchair Accessible Taxi and Accessible Cab Service.
• Senior and Facility Transportation: Dedicated services for Elderly Transportation and transfers between Nursing Homes, Assisted Living Facility, Senior Living Facilities, and other Healthcare Facilities.
• Airport and Leisure Travel: Facilitating essential travel beyond medical needs, including Handicap Airport Transportation, Wheelchair Accessible Airport Shuttles, and transport to Family Events or City Tours.
• Logistical and Administrative Support: Includes Medical Logistical Coordination, accepting Medicare Transportation payments, and offering flexible Private Pay options.
• Convenience and Safety Features: Providing essential services like Door Service (door-to-door assistance), Prescription Pickups, and vehicle safety features like Gps Tracking for real-time monitoring and security.

The strength of Cathay Express Transportation lies in its operational scope and its specialized capabilities, which are essential for serving the New York population with complex mobility requirements.

• 24/7 Availability: Offers service 24 hours a day, 7 days a week, ensuring that medical and transport needs can be met regardless of the hour.
• Extensive Service Range: Coverage extends across New York City’s five boroughs, Long Island, and Upstate New York, as well as New Jersey, providing far-reaching transport solutions.
• High-Level Specialization: One of the few providers offering full Stretcher Transportation services in a non-emergency setting, along with a large fleet of modern Wheelchair Accessible Transportation vehicles.
• Trained Medical Transport Professionals: Drivers and attendants are often CPR and First Aid trained, offering a superior level of safety and care compared to general taxi or ride-share services.
• Flexible Payment Options: Accepts various payment methods, including insurance and Medicare Transportation, increasing accessibility for seniors and patients relying on these benefits.
• Diverse Transport Purposes: While specializing in NEMT, they also support non-medical needs such as Airport Transportation Service and City Tours, promoting independence and social engagement for their clientele.
• Capacity for Complex Logistics: Demonstrated ability to handle transfers and pickups from locations that other ambulance or transport companies might decline, showcasing problem-solving and dedication.

For residents, family members, or healthcare coordinators in the New York region looking to arrange specialized medical transportation or accessible car service, Cathay Express Transportation can be reached at the following:

• Address: 39-29 65th Pl #2B, Woodside, NY 11377, USA
• Phone: (212) 261-5555
• Mobile Phone: +1 212-261-5555

For New Yorkers seeking accessible transport, Cathay Express Transportation is a necessary choice for its unique specialization in Non-Emergency Medical Transportation (NEMT) and its comprehensive fleet capabilities. When the standard option of a conventional "car rental" is simply not feasible due to medical or mobility requirements, Cathay Express steps in as the professional and fully equipped alternative.

The key factor in choosing Cathay Express is their proven ability to handle a full spectrum of patient needs. They are not merely an accessible cab service; they are a medical transport organization. The fact that they offer both Wheelchair Ambulette and the more intensive Stretcher Transportation means they can accommodate a wider range of medical conditions and mobility levels than virtually any general transport provider. This capability is critical for patients being discharged from a hospital, moving between Nursing Facilities, or attending complex treatments like dialysis.

Furthermore, the logistical reach is a major advantage for New York residents. Being able to secure a reliable, specialized service that covers all five boroughs, Long Island, and even New Jersey, eliminates the common stress of coordinating multiple, fragmented transport solutions. Whether the need is a quick trip for Physical Therapy in Queens or a complex transfer to a Senior Living Facility outside the city, their scale and 24/7 operation provide much-needed assurance.

While the reported customer service issues for standard pickups should be noted by potential clients who may wish to confirm details directly, the strong positive reviews regarding the handling of complex patient movements and transfers—where the stakes are highest—underscore the reliability and professionalism of their transport staff and their vehicles. For essential, safe, and medically appropriate travel in the demanding environment of New York City, Cathay Express Transportation remains a premier, comprehensive, and dependable choice.

Cathay Express Transportation

39-29 65th Pl #2B, Woodside, NY 11377, USA