Avis Car Rental

- 3547 Old Norcross Rd, Duluth, GA 30096

Avis Car Rental, a nationally recognized name in the transportation industry, operates a convenient location right in the heart of Gwinnett County at the Duluth branch on Old Norcross Road. For residents of North Metro Atlanta, this agency serves as a reliable option for all forms of vehicle rentals, whether you need a compact car for running local errands, a full-size sedan for business travel across Georgia, or a passenger van to handle family trips or group outings. As a major national brand, Avis offers a large fleet selection and established policies designed to ensure a wide range of customers can meet their travel needs.

This location is particularly valuable to the local community because it is a dedicated neighborhood branch, offering an alternative to the often-hectic airport rental centers. The Duluth branch is not only known for its core car rental services but also specializes in van rentals, making it a key resource for schools, churches, sports teams, and large families in the area who require high-capacity vehicles. They also explicitly advertise benefits like active military discounts, showing a commitment to serving those who serve our country.

However, potential renters in Georgia should be aware that, like any business, this specific location has received customer feedback highlighting important points regarding policy application and vehicle condition. Specifically, a review mentions being charged a significant fuel fee ($207) despite no clear resolution at the local counter, suggesting customers must carefully understand and choose their fueling options (Fuel Up Front, Pay on Return, or Self-Service/Bring back full) at the time of pick-up to avoid unexpected charges. Another serious concern raised in public feedback relates to an alleged incident of a corporate reservation being canceled after a request for pay stubs was made, paired with a claim of a racist comment, leading to major inconvenience for the customer. Avis policy generally outlines the need for a corporate ID for corporate accounts but typically does not list pay stubs as a standard requirement for identity verification, emphasizing the need for clarity and transparency regarding corporate rental procedures at this specific branch.

Navigating these potential pitfalls requires renters to be diligent. Customers are encouraged to confirm all documentation requirements for their specific reservation type (especially corporate rentals), thoroughly inspect the vehicle’s condition before driving off, and understand all final charges—particularly regarding fuel and insurance—to ensure a smooth experience. By doing so, customers can take full advantage of the convenience and brand reliability Avis generally offers.

The Avis Car Rental branch is conveniently situated in a central commercial hub within Duluth, making it highly accessible for residents throughout Gwinnett County. The location is easily found and offers substantial hours for customer pick-up and return.

The specific address and operating hours are as follows:

• Address: 3547 Old Norcross Rd, Duluth, GA 30096, USA. The office is located near the corner of Old Norcross Rd and Davenport Rd.
• Regular Hours of Operation:
  • Monday – Friday: 8:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 1:00 PM
  • Sunday: 9:00 AM – 1:00 PM

Customers can benefit from the following accessibility features provided at the location:

• Wheelchair Accessible Entrance: Ensuring easy access for all patrons.
• Wheelchair Accessible Parking Lot: Dedicated parking spots for mobility convenience.
• Pick-up Service Available: Avis may offer a free pick-up service for customers. Renters should call the location directly at the phone number provided to verify availability and policy details for this service.
• After-hours Returns: The location typically offers an after-hours return service, allowing for flexibility in travel plans.

The Duluth Avis branch provides a comprehensive range of rental services typical of a major national agency, focusing on vehicle availability and convenience:

• Car Rental: Offering a wide selection of vehicles ranging from economy and compact cars for efficient local travel to full-size sedans and SUVs for family or business use.
• Van Rental Agency Services: Specializing in larger vehicles, including Minivans (e.g., Chrysler Pacifica, Toyota Sienna), and larger capacity Passenger Vans (e.g., 12-Passenger and 15-Passenger Ford Transit or Chevrolet Express models), crucial for group transportation in the Atlanta area.
• Payment Options: Accepting various forms of payment, including major Credit Cards and Debit Cards for booking and final payment, though specific policies apply to debit card use at the time of pick-up (often requiring a credit check and a second form of ID).
• Fuel Service Options: Providing renters with choices for refueling, including:
  • Fuel Up Front: Paying for a full tank at the time of rental and returning the car empty.
  • Self-Service: Filling the tank just before returning the vehicle to avoid charges.
  • Pay on Return: Avis refuels the car upon return, applying a service charge and a per-gallon rate (this can be costly, as highlighted by customer feedback).
• Optional Protections & Equipment: Offering add-ons such as Loss Damage Waiver (LDW), Roadside Assistance, GPS systems, and child safety seats/booster seats.

This Avis location offers several notable features and discounts that appeal directly to the Georgia-based clientele:

• Active Military Discounts: Avis provides discounts for U.S. military veterans, active duty personnel, National Guard, and Reservists, often in partnership with programs like WeSalute+ (Veterans Advantage), with savings of up to 35% off PAY NOW rates.
• Avis Preferred Service: Customers can sign up for the free Avis Preferred program to enjoy faster service, bypass the rental counter, and quickly track reservations and receipts.
• Extensive Van Rental Fleet: Their status as a van rental agency ensures a reliable source for high-capacity vehicles, from minivans to 15-passenger models, which is ideal for community groups and large family travel in the state.
• Corporate and Business Travel Focus: With major corporate account relationships, the location is equipped to handle frequent business renters, offering services tailored to professional needs, though corporate renters must be prepared to verify their identity and affiliation.
• Major Brand Reliability: As part of a globally recognized brand, customers benefit from standard corporate policies, professional maintenance, and a network of support for issues like roadside assistance and replacement vehicles (as demonstrated in the tire issue incident where a replacement vehicle was provided).

For Gwinnett County residents requiring immediate assistance, making a reservation, or confirming details for an existing rental, the following contact information should be used:

• Address: 3547 Old Norcross Rd, Duluth, GA 30096, USA
• Phone: (770) 476-8833
• Mobile Phone: +1 770-476-8833

Renters should use the direct phone line to confirm all reservation particulars, especially concerning vehicle-specific requirements, corporate documentation, and the application of any discounts (like the active military discount). For major billing disputes or policy conflicts that cannot be resolved locally, customers are typically directed to the central Avis Customer Service line for resolution.

Choosing Avis Car Rental in Duluth is worth considering for the Georgia resident who prioritizes a major brand’s vast selection, reliability, and specific customer programs. The location’s strength lies in its ability to cater to diverse vehicle needs, particularly with its comprehensive van rental inventory, which is often a necessity for multi-person transport in Gwinnett County. The availability of significant military and veteran discounts (up to 35% off PAY NOW rates for those with WeSalute+ membership) is a crucial highlight for this large, deserving community segment.

However, potential renters must be proactive when dealing with this specific branch. The available feedback suggests that while the national network provides essential support (like a replacement vehicle during a tire blowout), local execution of policies—particularly regarding vehicle condition, corporate verification, and hidden charges like high fuel fees—may require extra diligence from the customer. Renters should inspect the car thoroughly, keep all receipts, and clearly confirm all charges and documentation requirements *before* driving away. For corporate travelers and those requiring passenger vans or military discounts, this Avis location offers the vehicles and programs you need, provided you stay informed and assertive about the rental policies applied to your contract.

Avis Car Rental

3547 Old Norcross Rd, Duluth, GA 30096, USA