Enterprise Rent-A-Car

- 10109 Dixie Hwy, Louisville, KY 40272

Introduction / Overview

For Louisville residents and visitors traveling through the southern part of Jefferson County, the Enterprise Rent-A-Car location at 10109 Dixie Hwy offers a convenient and full-service solution for all vehicle rental needs. This branch provides more than just the reliability and extensive fleet associated with a major brand; it stands out as a locally-focused operation. Notably, this facility identifies itself as a Women-owned business, promoting diversity and leadership within the local Kentucky economy. Whether you need a small sedan for navigating the city, a reliable vehicle while yours is in the shop, or a large van for group travel or moving, this location offers a wide selection.

Serving the Valley Station area, the agency specializes in both standard Car rental agency services and specialized Van rental agency offerings, making it an ideal choice for both personal and commercial renters in the Louisville area. With a strong commitment to customer satisfaction and a policy that includes various discounts for community members, this Enterprise location aims to make the rental process seamless and accessible. This focus on local engagement, combined with the comprehensive resources of a national company, offers a distinct advantage for Kentucky users seeking dependable transportation options for travel across the state or beyond its borders.

Location and Accessibility

Strategically positioned at 10109 Dixie Hwy, Louisville, KY 40272, USA, this Enterprise branch is ideally placed to serve a vast residential and commercial area south of the city center. Dixie Highway is a main artery, making the location highly visible and easily accessible for those living or working in the Valley Station, Pleasure Ridge Park, and other southwestern Louisville neighborhoods. This accessibility means less time spent navigating complicated downtown or airport traffic, translating to a quicker, more direct rental process for local customers.

A critical feature of this facility is its commitment to serving all members of the community by prioritizing accessibility. The location provides both a Wheelchair accessible entrance and a dedicated Wheelchair accessible parking lot. These physical accommodations ensure that all customers, including those with mobility challenges, can easily and safely conduct their rental business. The branch operates during standard business hours throughout the week: Monday through Friday from 8:00 AM to 5:30 PM. It is important to note for trip planning that the location is typically closed on both Saturday and Sunday, and after-hours return services are generally not available at this specific neighborhood branch. Customers should plan their pick-up and drop-off times accordingly to ensure a smooth transaction.

Services Offered

This Dixie Highway location of Enterprise Rent-A-Car is a full-service mobility provider, offering flexible solutions to meet diverse transportation needs across Kentucky. The core services focus on providing a wide range of dependable vehicles for rent:

• Car Rental Agency: Offering a vast selection of vehicles, typically including everything from fuel-efficient economy and compact cars for daily commuting to full-size sedans and SUVs for family travel across Kentucky's varied terrain.
• Van Rental Agency: Specializing in larger vehicle rentals, such as passenger vans (including 12 and 15-passenger models) for group trips, sports teams, or organizational use, as well as cargo vans for moving, deliveries, or commercial purposes.
• Pick-Up Service: As a neighborhood branch, the location typically offers a free pick-up service, a vital convenience for Louisville customers whose personal vehicles are unavailable or who need assistance reaching the office.
• Flexible Payment Options: Acceptance of a variety of modern payment methods, including credit cards, debit cards, and NFC mobile payments, making transactions quick and easy.
• Damage Waiver (DW) Options: Offering optional damage waiver coverage at the time of rental, allowing customers to waive or reduce responsibility for damage to the rental vehicle, subject to the terms of the rental agreement.

These combined offerings ensure that whether a customer is planning a weekend trip to Mammoth Cave National Park or simply needs a replacement vehicle after an accident, the right size and type of rental is readily available.

Features / Highlights

Several key features underscore this Enterprise branch's focus on inclusive customer service and community support:

• Identifies as Women-Owned: This distinction highlights the location's commitment to business diversity and female leadership within the local Louisville market, providing a local business choice that aligns with diversity support goals.
• Active Military Discounts: The agency offers discounted rates for members of the military community. This includes special rates for Official Government Travel and a documented 5% discount off base rates for Government Leisure Travel, available to active-duty personnel, veterans, and retirees.
• Comprehensive Payment Methods: Acceptance of multiple modern forms of payment, including major Credit cards, Debit cards, and the speed and security of NFC mobile payments (e.g., Apple Pay, Google Pay).
• Accessibility Commitment: Providing both a Wheelchair accessible entrance and a Wheelchair accessible parking lot ensures the physical facility is welcoming and compliant for all potential renters.
• Demonstrated Customer Service Excellence: Customer feedback highlights a positive culture, with specific employees like De’Erika praised for turning a customer's difficult day around with "top notch" customer service skills and an easy rental experience.

Contact Information

To inquire about availability, rental rates, or to utilize the pick-up service, customers may contact the Enterprise Rent-A-Car Louisville Valley Station branch directly.

Address: 10109 Dixie Hwy, Louisville, KY 40272, USA

Phone: (502) 937-0485

Mobile Phone: +1 502-937-0485

What is Worth Choosing

Choosing the Enterprise Rent-A-Car on Dixie Highway is a decision to support a local Kentucky business that is part of a major national network, providing the best of both worlds: brand reliability and local accountability. The location's designation as a Women-owned enterprise is a compelling reason to choose this branch for customers who value supporting diverse business ownership in the Louisville area. Furthermore, the commitment to providing Active military discounts demonstrates tangible support for the Kentucky military community, offering real financial savings for both official and leisure travel needs.

The strongest reason to choose this branch is the consistently high-quality experience provided by dedicated staff members. Customer testimony, such as the praise for De’Erika, illustrates that the local team is focused on providing personalized service that can significantly improve a customer's experience, even when facing a bad day. However, it is important for potential renters to note that, as one customer reported, there may occasionally be internal communication issues, particularly concerning vehicle condition notes and staff behavior. Customers are advised to ensure all pre-existing damage is clearly documented at the time of pick-up and return, and to follow up immediately with management if any concerns arise. The staff's quick resolution of customer complaints, as observed in one review, suggests that management is responsive to feedback and committed to maintaining a high standard of service. The combination of easy accessibility, a comprehensive fleet including hard-to-find vans, and the acceptance of various payment methods, including convenient NFC mobile payments, solidifies this Enterprise location as a top choice for a convenient and reliable rental experience in the Louisville, KY area.

Enterprise Rent-A-Car

10109 Dixie Hwy, Louisville, KY 40272, USA