Enterprise Rent-A-Car Introduce
For residents and visitors of Kentucky, navigating the Bluegrass State often requires reliable and convenient transportation. When you're looking for a top-tier car or van rental service, Enterprise Rent-A-Car at the Blue Grass Airport (LEX) location in Lexington, KY, stands out as a leading provider. Known nationally for its extensive fleet and commitment to customer satisfaction, this specific branch provides a friendly, professional service tailored to local needs, whether you're traveling for business, pleasure, or need a replacement vehicle.
This Enterprise location is particularly noteworthy as a business that proudly identifies as women-owned, demonstrating a dedication to diversity and community involvement right here in the heart of Kentucky. This fact, combined with a focus on both airport and neighborhood services, makes it a highly accessible and versatile option for all your travel logistics.
The experience is designed to be seamless, from the moment you consider your reservation to the final return of the vehicle. While occasional issues, such as those reported in customer feedback regarding mechanical breakdowns or communication with roadside assistance, can occur, the overall approach of the branch, as highlighted by reviews citing managers and staff like Jack and Craig, shows a clear dedication to actively rectifying problems and ensuring the customer leaves satisfied. This level of personalized attention is a key part of the local Enterprise promise.
Conveniently situated at Lexington’s primary airport, this Enterprise Rent-A-Car branch offers immediate access for incoming travelers and easy drop-off for those departing Kentucky. Its strategic positioning is ideal for anyone flying into the region and needing quick transport to destinations within Lexington, Frankfort, Louisville, or the picturesque horse country of the Bluegrass region. Being an airport location ensures a streamlined process for picking up your vehicle immediately after landing, often minimizing wait times and the need for external transportation.
The location details are as follows:
- Address: 4000 Terminal Dr Ste 106, Lexington, KY 40510, USA
For those needing assistance or to coordinate a reservation, the contact number is easily accessible. The airport setting also means that the counter is typically located within the terminal, often near the baggage claim area, and the vehicle pick-up area is usually within easy walking distance, often covered to protect travelers from inclement weather.
Commitment to inclusivity is also a highlight, as the facility offers wheelchair accessible entrances and wheelchair accessible parking lots, ensuring that the car rental experience is welcoming and manageable for customers with mobility considerations.
The core business of Enterprise Rent-A-Car revolves around providing a variety of reliable vehicles for rent, catering to diverse personal and commercial needs. Services at this Lexington location include:
- Car Rental Agency Services: Offering a wide range of vehicle classes, including compact cars for city travel, full-size sedans for comfortable road trips, SUVs for family excursions or navigating various Kentucky landscapes, and luxury vehicles for special occasions.
- Van Rental Agency Services: Providing utility vans, minivans, and potentially larger passenger vans (subject to specific rental policies and availability) for group travel, moving, or larger capacity transportation needs.
- Onsite Services: The availability of services directly at the rental counter, often allowing for quick check-in, paperwork completion, and immediate access to the vehicle.
- Payment Flexibility: Accepting various forms of payment to accommodate customer preference, including major credit cards, debit cards, and NFC mobile payments (e.g., Apple Pay, Google Pay).
- Optional Protections and Extras: Typically offering additional services like GPS rentals, child safety seats, various insurance and damage waiver options (which are optional and not mandatory for rental), and roadside assistance.
- Enterprise Plus Program: Enrollment in the loyalty program, which allows frequent renters to earn points toward free rental days, benefit from a streamlined process, and enjoy an enhanced overall rental experience.
Enterprise Rent-A-Car strives to provide features that enhance the rental experience and show appreciation for its customers. Key highlights of this location and the overall Enterprise brand include:
- Women-Owned Business: An important designation that contributes to local economic diversity and community empowerment.
- Active Military Discounts: A specific benefit offered to active military personnel as a token of appreciation for their service, providing a valuable saving option.
- Robust Customer Service Focus: Evidence from customer feedback shows a commitment at the management level to addressing and rectifying service issues promptly and professionally, prioritizing the resolution of frustrating situations to turn negative experiences into positive ones.
- High Standards for Vehicle Maintenance: The company is known for maintaining a fleet of modern, clean, and well-maintained vehicles, offering reliability for renters traveling across Kentucky and beyond.
- Accessibility Features: Ensuring that the facility is accessible to all customers with wheelchair accessible entrances and parking, upholding a standard of inclusivity.
For convenience in making reservations, coordinating pick-ups, or addressing general inquiries, you can reach the Enterprise team at the Lexington Blue Grass Airport location:
- Address: 4000 Terminal Dr Ste 106, Lexington, KY 40510, USA
- Phone (Toll-Free): (833) 338-3315
- Mobile Phone: +1 833-338-3315
Choosing Enterprise Rent-A-Car at the Lexington Blue Grass Airport is an excellent decision for anyone in or traveling to Kentucky who values convenience, vehicle variety, and a company that stands behind its customer care. The most significant value proposition lies in the seamless airport location, which puts you on the road and into the beautiful Bluegrass Region immediately upon arrival. This convenience is coupled with the availability of a wide range of vehicle classes, from economy cars perfect for navigating Lexington's city streets to SUVs and vans ideal for exploring the region's expansive horse farms and natural attractions. The company's large network and reputation for quality vehicle maintenance ensure peace of mind as you travel across the state or embark on a longer road trip.
Furthermore, the commitment to its customers is tangibly demonstrated by the management's proactive approach to problem-solving, as evidenced by positive customer feedback highlighting successful issue resolution. For military families and individuals, the added benefit of active military discounts provides a meaningful cost advantage. Finally, the ability to pay using modern methods like NFC mobile payments, alongside traditional credit and debit cards, adds a layer of modern convenience to the transaction process. When you need dependable mobility in Kentucky, choosing this Enterprise location ensures you are supported by a professional, accessible, and customer-focused rental service.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
4000 Terminal Dr Ste 106, Lexington, KY 40510, USA
Enterprise Rent-A-Car Reviews
flightcounterdrivedeskcredit cardtruckcheck inmanagementdebit cardmorning
★ 5★ 4★ 3★ 2★ 1UPDATE: After we returned the rental, I spoke to the manager, Jack, and he was very helpful in rectifying the issue. Honestly because of him, I would return again. So thank you!By far the worst experience with my time at enterprise. We will not be renting from you again. Me and my husband are headed out of town and within 1 hour of driving, the car started to lost power and acceleration. Going from 70mph, 40mph, 20mph. We were able to pull into a random trucking gas station. We called roadside assistance. We are supposed to the towed to the nearest enterprise but at this point we’ve been waiting for 3.5 hours. This happened at 5:30am and it is after 9am and we are still waiting for a tow truck and taxi/uber/etc to take us to the closest enterprise. When we called customer service, we were told we would be transferred to roadside assistance escalation team, just to find out there is no escalation team. I understand random inconveniences can happen, however the chain of command/communication between roadside assistance and customer service is horrible. And us as the customer are left in a frustrating position. We lost a day of travel and time from our planned trip.
October 07 · Nigel VinegarI had a difficult experience at another Enterprise location, but when I came here, Craig completely turned things around. From the moment I walked in, he was professional, attentive, and genuinely focused on making sure I left satisfied. He listened to the issues I had previously, took the time to explain my options clearly, and made the entire process smooth and stress-free.Craig went above and beyond to provide excellent service, and I truly appreciate how he turned what had been a frustrating situation into a positive one. Thank you!!
September 29 · Trevor BWe flew into Lexington, KY for an extended vacation and needed a large SUV. The staff were professional, personable, and friendly. Pick up and drop off were achieved with absolutely no issues. Thank you Enterprise for helping make our vacation a great one. We will see you again, soon.
July 31 · Lola BehlingCar was fine, but I was given the most basic vehicle they had. It would be helpful if staff had said something. If I was more informed about the vehicle I was assigned then I would've definitely upgraded. Staff picking up was okay, staff was better dropping off (friendlier). Quick and easy transactions.
June 07 · C&K BernatI really enjoy my rental vehicles from Enterprise. My experience at the Lexington airport is always quite pleasant. They're helpful and they referenced my silver tier status before upgrading me out of an economy car to a Mazda CX-30. Drove great and I kept calling it a faux SUV because it maneuvered like a car. Overall experience is I highly recommend!
August 23 · Michael Sherman
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