Hertz Car Rental - Hackensack - River Street Introduce
For residents, commuters, and travelers in Bergen County and Northern New Jersey, finding a reliable, conveniently located car rental service is essential. The Hertz Car Rental branch on River Street in Hackensack, NJ, provides a well-known resource for everything from a quick replacement vehicle to a cargo van for a big move. Situated strategically to serve the busy New Jersey/New York metro area, this location is designed for accessibility and professionalism.
As a local New Jersey facility operating under the globally recognized Hertz brand, this branch maintains a commitment to providing quality vehicles and convenient services. Whether you are navigating a business trip across the state, planning a weekend excursion to the Jersey Shore, or dealing with an unexpected vehicle repair, the Hackensack team is equipped to get you back on the road quickly. They specialize in "on-site services," meaning the entire process—from reservation to pickup and drop-off—is managed right at the facility for maximum efficiency.
Customer feedback on this specific location often highlights the commitment of the management and staff. While occasional issues, such as unexpected vehicle class changes (like a manager's special on an electric vehicle) can occur, the overall sentiment points to exceptional courtesy and proactive assistance. One reviewer noted a "human touch" when staff went out of their way to assist a mother and baby after hours. This blend of international reliability and local, personal consideration is what makes the River Street location a staple for New Jersey renters.
The Hertz Car Rental branch is perfectly positioned in Hackensack to serve a wide swathe of North Jersey, with easy access to major roadways like Route 4, Route 17, and I-80.
The exact address is: 360 River St, Hackensack, NJ 07601, USA.
The River Street location is not far from the center of Hackensack, making it a convenient stop for both residents and business visitors to the area. For those driving their own vehicle, the availability of on-site parking simplifies the logistics of exchanging a personal car for a rental.
Accessibility is a key focus at this branch. The facility is equipped with a wheelchair accessible entrance and dedicated wheelchair accessible parking lot, ensuring that the services are available to all members of the New Jersey community without physical barriers.
For users relying on public transportation, the Hackensack area is served by NJ Transit. Nearby bus stops on routes such as 165, 182, 76, and others, as well as the Pascack Valley Line (PVL) train service, provide options for reaching the general vicinity of River Street, making the location workable for those traveling from other parts of Bergen County or even Manhattan. We recommend confirming the proximity of the closest stop to the 360 River Street address before planning your trip.
As a full-service car rental agency, the Hertz Hackensack location offers a comprehensive range of transportation solutions for both individual and commercial needs in New Jersey.
- Passenger Vehicle Rentals: A standard fleet featuring economy cars, mid-size sedans, SUVs, minivans, and luxury vehicles, suitable for leisure, family trips, or corporate travel.
- Cargo Van Rental: A specialized service offering commercial-grade cargo vans for moving, hauling equipment, or large deliveries, which is a valuable resource for local businesses and residential movers.
- Onsite Services: All rental, pick-up, and drop-off procedures are efficiently handled at the 360 River Street location, providing a streamlined and quick transaction process.
- After-Hours Vehicle Return: While specific after-hours policies should always be confirmed with the branch, most Hertz neighborhood locations offer a secured key drop box for late-night or weekend returns, providing flexibility to the renter.
- Flexible Payment Options: Accepting various methods of payment to accommodate all customers, including major Credit Cards, Debit Cards (subject to specific rental policies), and quick NFC mobile payments.
- Additional Equipment Rentals: Providing optional extras for rent such as GPS navigation systems and child, infant, or booster seats (subject to availability and charge) to customize the rental experience.
This local Hertz branch stands out in the competitive North Jersey market through a combination of customer benefits, physical features, and service-oriented policies.
- Active Military Discounts: The branch proudly offers special rates and discounts for active-duty military personnel, veterans, and government employees traveling for official or leisure purposes, honoring their service to the nation.
- Exceptional Vehicle Cleanliness: Frequently noted by customer reviews, the cars at this location are often described as "extremely clean," which surpasses standards seen elsewhere and ensures a comfortable rental experience.
- Manager and Staff Professionalism: Reviewers specifically praise the management team for their professionalism, politeness, and hard work, emphasizing the positive culture within the branch.
- Proactive Customer Kindness: The staff has demonstrated a commendable "human touch," as seen in instances where they assist customers with special needs or after-hours logistics, showing a commitment that goes beyond the typical transaction.
- High Physical Accessibility: The facility is fully compliant with accessible standards, featuring a wheelchair accessible entrance and parking, making it a viable option for all renters.
- Corporate and Commercial Focus: The availability of cargo van rentals positions this location as a key provider for local businesses in Bergen County requiring commercial vehicle solutions.
For New Jersey residents and businesses seeking a rental or needing to arrange specific pick-up details, the following information for the Hackensack - River Street branch is essential.
Address: 360 River St, Hackensack, NJ 07601, USA
Phone: (201) 342-2375
Mobile Phone: +1 201-342-2375
It is always advisable to call ahead to confirm vehicle availability, especially for specialized rentals like cargo vans, and to discuss any specific needs regarding your reservation, such as using a military discount or clarifying vehicle types (like avoiding an electric vehicle if you prefer a standard gas model).
Choosing the Hertz Car Rental on River Street in Hackensack is an excellent decision for New Jersey users who value a high degree of operational quality and attentive customer care. The facility's focus on maintaining an "extremely clean" fleet ensures you start your journey right, and the dual offering of passenger cars and specialized cargo vans makes it a versatile choice for almost any local requirement, from a family vacation to a small business move.
What truly sets this location apart is the demonstrable effort by the staff to provide compassionate, high-touch service. The anecdotal evidence of managers assisting customers with complex logistical issues, like after-hours assistance or dealing with a car seat, highlights a dedication that often surpasses standard corporate expectations. While some customers have experienced frustration with unexpected vehicle assignments, the core of the service—professionalism, courtesy, and a clean product—remains strong. By offering active military discounts and ensuring physical accessibility, this Hertz branch proves itself to be a community-minded and inclusive local business. For a reliable, well-maintained, and courteous car rental experience in Bergen County, the Hackensack River Street location is a highly recommended choice.
Hertz Car Rental - Hackensack - River Street Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Hackensack - River Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Hertz Car Rental - Hackensack - River Street Photos










Hertz Car Rental - Hackensack - River Street Location
Hertz Car Rental - Hackensack - River Street
360 River St, Hackensack, NJ 07601, USA
Hertz Car Rental - Hackensack - River Street Reviews
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★ 5★ 4★ 3★ 2★ 1The Manager and Assistant Manager at this location demonstrate exceptional professionalism. They are not only hardworking but also polite and courteous. The car I rented was extremely clean, far surpassing the standards I’ve seen at other rental locations.What impressed me most was their kindness. I witnessed a mother with a baby returning her car, and the staff not only accommodated her but also assisted her in getting into another vehicle with a car seat when her ride arrived after hours.My rental experience was outstanding, and I truly appreciated the human touch. I would gladly return to this location for future rentals.
September 13 · HK ShimUNPROFESSIONAL! For there with my reservation only to wait for the longest time while the front desk women yapped incessantly with another customer. I had a scheduled reserved time. When she gets to me she says that it’s the manager special and it’s a Tesla! No where on my reservation it said for this type of vehicle. I wanted a regular gas powered vehicle. With an attitude she said that’s all she had. So why advertise a different car on the reservation??!!!!No where it specified anything about a TESLA. No one’s purchasing or merely driving those cars. (Not a Musk fan) also where I am driving to there are no battery chargers for those vehicles. Ridiculous and time wasting and not customer friendly. I would stay clear from here.
September 22 · Adele VorenskiThey would not honor a third party reservation. They claimed there were no electric cars, although we could see at least four or five of them on the lot. We agreed to rent a gas-powered vehicle at a higher cost, but then they could not add my second driver who has an international license, because "the machine couldn't read it." They did not bother to look at the rest of his paperwork or check their files to figure out how to handle an international driver, which is a shame for any rental car company. So we left and went to a different Hertz location, which was able to rent us a car and add a second driver with an international license without any problem. Interestingly, this second Hertz location was able to honor a third party reservation. Don't bother with the Hackensack Hertz car rental. I don't even know why they're still in business.
June 18 · Phoebe Farag MikhailMy worst rent-a-car experience.The ladies working there are totally unprofessional.One of them is almost always showing her bad attitude to the customers (giving much better service to the Spanish speaking customers).The car I rented was in terrible condition.First of all it was not cleaned out of the snow, which is prohibited by the NJ state law.After several days of rented I had to change the bulb in the headlight. And the PEP Boys made inspection of the car. I will attach the report that you can see the car’s condition. More than a week have passed but nothing was done to the car.I highly NOT recommend this location.UPD .Don’t even try to reach them by phone. It is just impossible. Even if they will pick up the phone - they will put you on hold with no time limit.
March 03 · Evgeniy GoncharenkoMade a reservation for a car that didn’t exist. Spent over $80 on Ubers getting to the location only to be met with no car and no solution. I am a customer service professional. It’s bad customer etiquette to overbook cars and not maintain a live inventory. People will show up and be turned away at their own expense. We have A.I. we have the internet. No reason why this is so un cohesive in 2025. It’s dangerous to lead people way out to the boonies with the expectation that they will be able to drive themselves home and effectively stranding them there on the side of the street. HERTZ SHOULD NOT LET UBER OR ANY PARTNERSHIPS RESERVE CARS THAT DONT EXIST. Lastly, it’s pretty jacked up to have employees working for Hertz dealing with customers who are highly upset and inconvenienced unnecessarily because of poor customer service framework. It’s not the customer or the front desk person’s fault however they will have to deal with the fallout from each of these instances due to poorly orchestrated partnerships. I imagine their turnover rate must be very high. I left there feeling like I was not treated like a person and there was nothing anybody could do about it. If I could give less than one star, I would. Judging from the look on the front desk person‘s face I can tell that this happens often and there was a bit of a look of apprehensiveness. I’m sure people have meltdowns in that office. I feel really badly for the people that work there that have to deal with that. This review is for “Uber vehicle solutions” as well. Poorly orchestrated. I was informed that Hertz is not in control of the bookings that “Uber vehicle solutions” makes with the company. This leaves not just a gap, but a huge fissure in customer service that I unfortunately fell into. Call ahead To make sure your vehicle actually exists, If you’re lucky, someone will answer the phone and give you a one word answer. Good luck 👍🏽 You’re gonna need it.
May 20 · Ronell Deleon Williams
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