Enterprise Rent-A-Car Hackensack NJ: Car & Van Rental Services for North Jersey

Enterprise Rent-A-Car Introduce

Introduction / Overview

For residents and visitors in Bergen County, New Jersey, convenient and flexible transportation is a necessity, whether you are dealing with a vehicle in the shop, planning a family trip, or needing a larger van for a business move. The Enterprise Rent-A-Car branch located in Hackensack, NJ, serves as a key local resource for all these temporary vehicle needs, specializing as both a premier Car rental agency and a Van rental agency.

This particular branch, situated right in the heart of Hackensack, is a core part of the Enterprise network, which is globally recognized for catering extensively to the local, non-airport rental market. The focus here is on providing replacement vehicles—often after an accident or breakdown—as well as convenient rental options for short business or leisure trips across the Garden State and beyond. Crucially, the local management of this facility identifies as women-owned, contributing to the diverse business landscape of North Jersey.

The facility on E Anderson St offers a variety of vehicle classes to meet diverse customer requirements, from fuel-efficient economy cars perfect for navigating Hackensack traffic to spacious vans and SUVs needed for larger groups or cargo. They emphasize accessibility, on-site services, and provide several payment options to streamline the process for New Jersey customers.

Location and Accessibility

The Enterprise Rent-A-Car branch is prominently situated at 11 E Anderson St, Hackensack, NJ 07601, USA. This Hackensack location is highly accessible for Bergen County residents, being close to major local thoroughfares and making it simple to pick up or drop off a rental vehicle.

Understanding the varied needs of all New Jersey customers, this facility prioritizes physical accessibility, ensuring a smooth experience for all patrons:

Wheelchair accessible entrance: Providing ramp access or level entry to the office space for ease of transaction.
Wheelchair accessible parking lot: Designated parking spaces are available on-site for customers requiring accessible parking.
On-site parking: Customers benefit from convenient on-site services, including dedicated parking for their personal vehicle while renting, or for easy pick-up and drop-off of the rental car or van.

The central Hackensack address ensures that it’s an easy Uber or taxi ride from surrounding towns like Teaneck, Paramus, and Ridgefield Park, positioning it as a practical choice for locals who rely on local replacement rentals rather than those at Newark Liberty International Airport (EWR).

Services Offered

As a leading Car rental agency and Van rental agency, the Enterprise Hackensack branch offers comprehensive rental solutions tailored for the North Jersey community:

Standard Car Rentals: A wide selection of vehicles ranging from compact, economy, and mid-size cars for general commuting and travel needs.
Specialty Vehicle Rentals: Offering larger vehicles such as SUVs, full-size sedans, and minivans, ideal for family vacations or group outings throughout New Jersey and the tri-state area.
Van Rental Agency Services: Providing cargo vans and passenger vans (up to 15 passengers) for commercial use, moving purposes, or transporting large groups.
Replacement Rentals: Specializing in rentals required due to an accident, mechanical repair, or theft, often coordinating directly with insurance providers.
Onsite Services: All rental transactions, paperwork, vehicle inspection, and pick-up/drop-off procedures are handled conveniently at the 11 E Anderson St location.
Flexible Payment Options: Accepting various forms of electronic and card payments to facilitate quick and hassle-free transactions.

Features / Highlights

The Enterprise Rent-A-Car location in Hackensack offers several notable features and conveniences that enhance the customer experience in New Jersey:

Identifies as Women-Owned: Operating under a leadership that identifies as women-owned, promoting diversity in local business ownership within Bergen County.
Active Military Discounts: The branch honors Enterprise's commitment to supporting those who serve, providing special discounts for active military personnel and potentially government leisure travel. Customers should inquire about specific eligibility and verification requirements.
Multiple Payment Methods Accepted: For customer convenience, the branch accepts major Credit cards and Debit cards, along with modern NFC mobile payments, such as Apple Pay and Google Pay, speeding up the checkout process.
Dedicated On-Site Parking: Customers driving their personal vehicle to pick up a rental can utilize the available On-site parking, adding a layer of convenience rarely found at crowded airport locations.
Commitment to Accessibility: Features like the Wheelchair accessible entrance and parking ensure the facility is welcoming and usable by all members of the community.

Contact Information

New Jersey residents looking to secure a reservation, inquire about a current rental, or get directions to the facility should use the following contact details for the Hackensack branch:

Address: 11 E Anderson St, Hackensack, NJ 07601, USA

Phone: (201) 342-1177

Mobile Phone: +1 201-342-1177

Customers should note that while Enterprise offers a 24-hour toll-free number for general customer service and emergency roadside assistance, the local branch hours for pick-up, drop-off, and in-person inquiries are typically limited and should be confirmed directly with the office.

What is Worth Choosing

Choosing the Enterprise Rent-A-Car branch in Hackensack, NJ, offers the advantages of a major national brand paired with the convenience of a local, neighborhood Car rental agency. While the company's reputation for customer service and vehicle maintenance has been challenged in recent public feedback, the local facility provides certain undeniable benefits for the New Jersey consumer that may warrant its consideration.

The foremost benefit is the sheer breadth of rental options available—not just cars, but comprehensive Van rental agency services, which is essential for home renovations or small business logistics in North Jersey. Additionally, the location’s commitment to providing tangible value through Active military discounts is a significant highlight, offering savings to our local service members.

The on-site amenities, including easy On-site parking and full accessibility measures (Wheelchair accessible entrance), streamline the process, getting you from the front door into your rental vehicle swiftly. Moreover, the business's identity as women-owned supports local business diversity, which is a key consideration for many conscious consumers in the Garden State. While it is always prudent for customers to perform their own thorough pre-rental inspection of any vehicle and confirm all paperwork and service details at the time of rental to ensure quality and prevent future issues, the Hackensack location is structurally poised to meet a wide range of local, daily-use, and replacement transportation needs across Bergen County.

Enterprise Rent-A-Car Details

From the business
Identifies as women-owned

Service options
Onsite services

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Parking
On-site parking

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

New Jersey Bergen County Hackensack East Anderson Street

11 E Anderson St, Hackensack, NJ 07601, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.1 from 740 user reviews.

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★ 5★ 4★ 3★ 2★ 1

I am writing to express my deep frustration and profound disappointment with the unacceptable experience I’ve had with your rental service. This is now the second vehicle I’ve received from your company in dangerously poor condition, and at this point, I find the situation not only unprofessional, but genuinely alarming and irresponsible.The first vehicle—a Hyundai Sonata—was provided to me under the claim that it was the only available option at the time. It had clearly been sitting unused at the edge of your lot and was not fit for customer use. Upon driving it, I noticed something was off and decided to inspect it. To my shock, the underside of the vehicle was completely scraping the ground, with parts visibly secured with tape. Let me repeat that: the vehicle was being held together with tape—a method that is not only reckless but potentially life-threatening.After reporting the issue, I was provided with a second vehicle—a Volkswagen SUV. Within less than 24 hours, this vehicle also began to show serious mechanical issues. While driving on the highway, the car suddenly began shaking violently and emitting loud warning sounds. I immediately checked the dashboard and was horrified to discover that the coolant (antifreeze) had never been added to the vehicle. The engine was overheating, and I was extremely fortunate to make it home safely. This type of negligence is inexcusable.To make matters worse, your office was closed at the time, and no one was available to answer calls for emergency support. I was left to arrange an Uber to AutoZone and personally purchase the necessary coolant—something that should have been your basic responsibility before handing off a vehicle to any customer.This level of negligence shows a complete disregard for customer safety and demonstrates a serious failure in your internal vehicle inspection and maintenance protocols. A car rental company is expected to provide roadworthy, inspected, and safe vehicles. It is not acceptable to simply cycle cars from one customer to another without proper mechanical checks or quality control.This isn’t just about inconvenience—this is about endangering lives. The issues I’ve encountered could have resulted in a breakdown or worse, a major accident. You are placing your customers at real physical risk, and if this is your standard of service, I will absolutely never return, nor will I recommend your business to anyone.I am requesting a full refund for this rental, as well as reimbursement for the out-of-pocket costs I incurred when purchasing coolant for a vehicle that should never have left your lot in that condition. I will be providing the receipt as proof.Your company needs to take this seriously. Either hire qualified personnel to inspect and maintain your fleet properly, or consider whether you should be in this business at all. If this is not addressed immediately and appropriately, I will have no choice but to escalate this complaint through every available channel.This situation is completely unacceptable. I expect a prompt response and resolution.
August 18 · Mel
Frustrating and Disrespectful Customer Service Experience!I rented a car from Enterprise in Hackensack, NJ on Sept 20 and returned it the next day. Because the car wasn’t properly checked in, I’ve been inaccurately charged multiple times and it’s still not fixed.I’ve called, gone in person, and even spoke to a manager who left me on hold for 45+ minutes. When I called back, same thing more waiting, no help. I also emailed corporate and haven’t heard anything back.At this point, I’m exhausted. My next steps are filing a complaint with the BBB and contacting my attorney.To be honest, I feel like I’m being ignored because I’m a Woman. The way I’ve been treated like my time and money don’t matter is unacceptable.Do better, Enterprise.
October 07 · Donjia McDonald
I was very pleased with my recent experience at Enterprise in Hackensack. I had to rent a car twice while my car was being serviced. Both reservations were handled by insurance and this team made everything smooth from start to finish. This is a flagship location and it can get busy, but the staff do their best to move people along and always with a smile and friendly attitude.I was especially impressed with Gary, who helped me a few times. He was pleasant, welcoming and efficient and answered my questions confidently and efficiently. This location has very convenient hours, which is also a nice added benefit. They also offer a local ride service, which is very generous. I didn't use it since I was able to walk, but very nice to know that it's an option. I know I will be returning to Enterprise in Hackensack for my next car rental.
August 23 · Uri Marcus
Walked in without a reservation and was taken care of right away. Garry handled everything with professionalism and made the process smooth and efficient. He clearly explained all the details of our rental and ensured we were comfortable before driving off. Great service from start to finish — highly recommend.
August 17 · Yarik Didenko
I chose to get a rental from Enterprise in Hackensack while my car was being repaired. My insurance was covering me for the rental I chose based on what I was allowed. Everything was fine until they billed my insurance incorrectly. So since they sent my insurance an incorrect charge they ended up being underpaid and instead of calling me and letting me know they kept my security deposit to cover the difference. I thought there was a delay in my deposit refund and I called them. The employee told me to give it a few more days. Its been over a month and I almost forgot about my refund ! I called them and they try to say my insurance paid the wrong amount without taking any accountability. First call, they hung up on me. I call back they tell me my insurance paid the wrong amount, third employee tells me my insurance has to reimburse me. I call my insurance and they are trying to figure it out while enterprise has my insurance on hold for over an hour so they said they would call me back. Still have not gotten a call back from my insurance but in reality this is all Enterprises mistake which they are doing nothing to fix.1. If you made a mistake billing the insurance call the client and let them know. Don't BS them.2. Don't charge the client for your mistake, fix what you did wrong.3. Call the insurance and fix your error instead of charging the client without even a call.Terrible customer service, terrible experience, 0 accountability and professionalism.
August 26 · Yanilca Rodriguez