Hertz Car Rental - Louisville - South Hurstbourne Parkway Introduce
When navigating life in Louisville—whether you’re heading out for a weekend trip through the scenic Kentucky Bourbon Trail, managing local business deliveries, or simply need a temporary replacement vehicle while yours is in the shop—finding a reliable and accessible car rental agency is key. The **Hertz Car Rental** branch conveniently located on South Hurstbourne Parkway is a vital resource for residents and travelers in the Louisville area, providing a diverse fleet and focusing on neighborhood-based service.
This Hertz location, situated in the heart of the East End/Hurstbourne area, functions as a primary **Car Rental Agency**, offering everything from compact cars for solo commuting to larger SUVs and specialty vehicles. Unlike airport locations that primarily serve arriving travelers, this neighborhood branch is specifically geared toward the local user, often referred to as a "Home City" location. This means they are dedicated to handling rentals for local businesses, insurance replacement needs, and general household usage. They offer essential vehicles that Kentucky residents rely on for their daily lives and occasional transport needs.
The core of their service revolves around getting you on the road with the right vehicle for your particular journey. Their inventory aims to meet varied demands, including utility rentals like **Cargo Vans**, which are invaluable for moving bulky items, supporting small businesses, or handling home renovation projects without having to rent a full-sized moving truck. While they are a national brand, the staff at the 1215 S Hurstbourne Pkwy location strives to provide professional, efficient service, a quality often praised by local customers.
Location and Accessibility
The strategic placement of the Hertz branch on South Hurstbourne Parkway in Louisville, KY, makes it an easily reachable option for a large segment of the metropolitan area. The location is near major roads and retail centers, simplifying the process of picking up and returning your vehicle. Its address in the 40222 zip code places it in a well-developed commercial corridor, accessible from multiple suburban areas around the city.
- Geographic Area: Located on South Hurstbourne Parkway, serving the Louisville East End, Hurstbourne, and surrounding suburbs of Jefferson County.
- Onsite Services: The facility offers **Onsite services**, meaning the entire rental process, from check-in to vehicle pickup, is handled directly at the branch.
- Accessibility Entrance: The premises feature a **Wheelchair accessible entrance**, ensuring that all customers, regardless of mobility requirements, can enter and conduct their business comfortably.
- Parking: Customers will also find **Wheelchair accessible parking lot** spaces clearly marked and conveniently located, demonstrating the branch's commitment to accessibility.
Services Offered
Hertz at South Hurstbourne Parkway provides a comprehensive range of rental services designed to cater to various personal and commercial needs across Kentucky.
- Diverse Car Rental Fleet: Offering various classes from fuel-efficient economy and compact cars, to midsize and full-size sedans, perfect for business travel or general commuting.
- SUV & Minivan Rentals: A selection of SUVs, including popular models like the Nissan Pathfinder, and minivans, ensuring ample space for families, luggage, and road trips across the state.
- Cargo Van Rental: Providing practical **Cargo Van Rental** options essential for customers needing to haul furniture, equipment, or inventory locally, offering more utility than a standard passenger vehicle.
- Electric Vehicle (EV) Rentals: Hertz often includes electric vehicle models in its fleet, allowing customers to experience modern, sustainable transportation for their rental period.
- Insurance and Replacement Rentals: Specialized services for individuals whose personal vehicle is unavailable due to maintenance or accident repair.
- Hertz Gold Plus Rewards: Offering membership and benefits to frequent renters, including expedited service and exclusive deals.
Features / Highlights
The Hertz location emphasizes key features aimed at providing greater value, convenience, and community support for its Kentucky clientele.
- **Active Military Discounts:** A valuable highlight of this branch is the provision of **Active military discounts**, offering special rates to service members, veterans, and government employees, a significant benefit for our local military community.
- **Flexible Payment Options:** They accept major **Credit cards** and **Debit cards** for payment, providing multiple avenues for completing transactions, though debit card use may be subject to certain requirements and holds.
- **Focus on Efficiency:** Reviews suggest that when the staff is operating smoothly, the rental process is quick and efficient, with certain long-time team members noted for their professionalism and customer-first attitude.
- **Vehicle Variety:** The consistent availability of popular vehicle types, such as the medium 7-Passenger SUV class (e.g., Nissan Pathfinder), makes it a reliable choice for larger family needs.
- **Off-Airport Convenience:** Being a neighborhood location, it offers an alternative to the often busier airport car rental counters, catering directly to the needs of local Louisville residents.
Contact Information
For general inquiries, reservation assistance, or to confirm the availability of a specific vehicle class or special rental option, please use the contact information provided below.
- Address: 1215 S Hurstbourne Pkwy, Louisville, KY 40222, USA
- Local Phone: (502) 326-1351
- Mobile Phone: +1 502-326-1351
**Standard Operating Hours:** (Note: Hours can vary, always check your reservation details)
- Monday – Friday: 8:00 AM – 6:00 PM
- Saturday: 9:00 AM – 12:00 PM
- Sunday: Closed
What is Worth Choosing Hertz on South Hurstbourne Parkway?
For Kentucky residents in the Louisville area, choosing the Hertz branch on South Hurstbourne Parkway is often a practical choice for two main reasons: **fleet utility** and **targeted local benefits**.
Firstly, this location excels in providing vehicles for non-travel purposes. The inclusion of **Cargo Van Rental** options is a major advantage for locals. Whether you are moving apartments, transporting supplies for a school event, or need to deliver products for your small business, the availability of these utility vehicles addresses day-to-day community needs that go beyond typical passenger car rental.
Secondly, the branch's emphasis on customer-centric policies, such as the clear availability of **Active Military Discounts** and ensuring the physical facility is **wheelchair accessible**, demonstrates an intention to serve a broad range of community members with respect and convenience.
However, like any service-based industry, customer experiences can sometimes be inconsistent. Reviews highlight the importance of careful pre-rental vehicle inspection, noting that not all cars are always presented at the highest standard of cleanliness or maintenance (specifically citing issues with uncleaned vehicles, low battery charge on an electric model, and low tire pressure). This emphasizes that while the vehicles themselves (like a 2025 model noted in a review) are modern and run well, the check-out process requires customer diligence. It's recommended that renters perform a **full inspection** of their reserved vehicle, take time-stamped pictures, and confirm all fluids and tire pressures are adequate before leaving the lot. Despite isolated service shortcomings, long-time renters stick with Hertz, citing the reliability of the core team and the quality of the underlying fleet, especially when dealing with experienced associates. By being an informed customer and using the onsite services, locals can leverage the excellent vehicle selection and community benefits offered by this Hurstbourne Parkway branch.
Hertz Car Rental - Louisville - South Hurstbourne Parkway Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Louisville - South Hurstbourne Parkway Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Hertz Car Rental - Louisville - South Hurstbourne Parkway Photos










Hertz Car Rental - Louisville - South Hurstbourne Parkway Location
Hertz Car Rental - Louisville - South Hurstbourne Parkway
1215 S Hurstbourne Pkwy, Louisville, KY 40222, USA
Hertz Car Rental - Louisville - South Hurstbourne Parkway Reviews
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★ 5★ 4★ 3★ 2★ 1If you're not dealing with Danielle or the one black lady which I don't think she work there anymore then good luck on them trying to give you a clean decent car. I recommend anyone to do a full inspection on there vehicle and when they do pictures make sure you write anything you see even if they say it's ok or some crap like it's not big enough to make a claim I seen It so you good nooe no way take pictures and videos with a time on it to show it. I do notice when it's certain people they will try to give them a for sure clean car like older or through a job or etc but Check all tire threads and fluids as well. Stay away from high mileage vehicles as well because they just trying to squeeze out the last dollar before they sell it. They rented a car to me with no type of cleaning done to it outside or inside. Food was in the backseat with BBQ sauce on them and a pre roll blunt under the seat and THC vape pen inside the door. Crazy if I would have gotten pulled over that would have been a charged. The passenger seat was all the way back so I know it wasn't cleaned. The girl wasn't trying to give me another car which they had plenty I looked at. That's why I like Danielle or the one guy who play baseball when he not in his mood. I'm still going to stick with Hertz but that new girl she was trying to rush and get it done and didn't take pictures of the damage for real or inside but overall it was a 2025 and ran well. People is cool but I guess Mondays is not the days.
October 01 · J MI rented an electric car, but it was only 30% charged when I picked it up. I was not able to go to my appointment 30 miles away as the charge dropped dramatically as I drove. I was not offered the option to have the company refill the charge upon return. I didn't even know that was an option. The light was also on to get more air in one of the tires. In light of all of these things, the car does not even meet the basic needs of a rental - getting where you need to go. If there was an option of less than 1 start I would give it.
October 08 · Colleen BaldersonAbsolutely mind blowing how awful the service is here. Car was dirty, 4 bad tires, nonworking safety sensors, and runaway throttle. I spent hours trying to get through on the phone. RUN! Absolutely do not use this location.
September 03 · Zach KyukcaRented a 12 passenger van from hurstborne location. The windshield was cracked so I had to drive out to etown to pick up a different van. The van wasn't cleaned, side door was hard to close, dash was cracked, cup holder was missing, and it had a huge scratch down the side of it. It also put us behind 3hrs. It was my first time using hertz and probably my last. Very disappointed.
October 12 · Kyle PierceHad no issues booking a same-day rental pick-up, and no issues extending the rental period. The associates at the front were kind and I didn’t experience any sort of wait. I was given a practically brand new Kia, with a basically spotless interior, and I’d definitely book with them again. Hertz is one of the only rental companies willing to rent cars to people my age (20) and it was a much better experience than I’ve had with other rental companies.
August 10 · Alexis “Lexi” Hardin
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