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Hertz Car Rental
- 800 S Illinois Rte 31, Crystal Lake, IL 60014

Car rental agency, Transportation service ★2.0

800 S Illinois Rte 31, Crystal Lake, IL 60014, USA

2.0
I purchased a $23,000 2019 Jeep Cherokee and after a month it was in the shop for repairs! Hertz never offered to help pay for anything, which was fine, you can’t predict what happens when it leaves the lot. However, It was back in the shop 5x in 2 months and in the 3rd month the engine was shot! I had the car less than 5 months, after THOUSANDS of dollars spent to fix, The engine was $9,000 which the POWERTRAIN Warranty DIDNT COVER!! They did absolutely nothing to help us!! I called non stop for months after my car had been sitting in the Jeep Dealership, they said, since we didn’t purchase an EXTENDED warranty that they WON’T help us! Talk about taking your money and laughing at you in the same breath! I’d stay FARRRRR away from this place! You are being warned from someone who put thousands of dollars into a new car, had the PowerTrain warranty, and paid in full!!!!! They will tell you anything you want to hear! Trust me, Trust your gut, walk away FAST! Don’t even waste your time or money on anything they have to offer!I’ve attached pictures, parts of the engine in back of car! - Steve Bolich
Hertz Car Rental Overview Intro Services Photos Location Reviews

Hertz Car Rental Introduce

For residents and businesses in Crystal Lake and the wider McHenry County area of Illinois, reliable local transportation services are not just a convenience—they are a necessity. **Hertz Car Rental** on South Illinois Route 31 positions itself as a key provider of essential mobility solutions, whether you need a temporary vehicle for personal travel, a quick replacement while your car is in the shop, or a commercial van for a project. Operating under the globally recognized Hertz brand, this local branch offers the confidence of a well-maintained fleet and professional standards, all while providing focused service to the northern Illinois community.

The agency is classified as both a **Car rental agency** and a general **Transportation service**, reflecting its role in providing vehicles for diverse purposes. This includes everything from economy and full-size sedans suitable for commuting throughout the Chicago metropolitan area, to specialized vehicles designed for heavier duty tasks. Users in Illinois seeking transport solutions for moving, business logistics, or simply exploring the beautiful state will find a comprehensive range of options at this strategic location.

Beyond daily rentals, this location serves as a point for Hertz's innovative programs, such as their used car sales initiatives. Customers engaging in both rental and purchase processes are advised to be meticulous in understanding the terms and conditions, especially those pertaining to overage charges, late returns, and warranty coverage for purchased vehicles. Clear communication with the local agents is key to a positive experience. The presence of a long-standing, globally connected brand in Crystal Lake offers local users access to high-quality vehicles and robust, although sometimes complex, customer service structures. The commitment here is to keep the community moving, offering dependable vehicles to power daily life in Illinois.

Location and Accessibility

The Crystal Lake Hertz Car Rental branch is situated at a highly visible and accessible spot, making it convenient for users throughout the area. The full address is **800 S Illinois Rte 31, Crystal Lake, IL 60014, USA**. Being directly located on South Illinois Route 31 (S Rte 31), a significant north-south highway that runs through the region, the location offers easy access for customers driving from surrounding suburbs like Algonquin, Lake in the Hills, and Woodstock.

This prime location on a state route means it is well-connected to the broader road network of Illinois, simplifying the start and end of any road trip or local rental. While specific on-site accessibility features like wheelchair ramps are not documented for this exact rental agency location, as a general transportation service, Hertz is committed to accommodating all customers. For those with mobility needs requiring special equipment such as hand controls or spinner knobs, it is essential to contact the branch at least 24 hours in advance to ensure the necessary modifications can be made to a suitable vehicle.

It is important for local users to verify the specific operating hours of this particular branch, as they can sometimes differ from larger airport locations. Although exact daily hours for the car rental service are not publicly listed in a standard format, most local Hertz locations operate during standard business hours, often closing earlier on weekends and being closed on Sunday. Always call the branch ahead of time to confirm pick-up and drop-off availability, especially when dealing with tight schedules.

Services Offered

The Hertz Car Rental in Crystal Lake offers a comprehensive suite of services designed to address both personal and commercial transportation demands within the Illinois region.

  • **Standard Car Rental Agency Services:** Provision of a wide variety of passenger vehicles, including small economy cars, comfortable sedans, SUVs, minivans, and potentially specialty vehicles like convertibles and electric vehicles (EVs), depending on the current fleet availability for the area.
  • **Cargo Van Rental:** Offering commercial-grade vehicles, including spacious **Cargo Van Rental** options, essential for local businesses, home renovation projects, or moving personal belongings throughout Illinois and beyond.
  • **One-Way Rentals:** The possibility of arranging one-way rentals, allowing customers to pick up a vehicle in Crystal Lake and drop it off at a different authorized Hertz location, subject to any applicable intercity fees.
  • **Insurance and Protection Options:** Availability of various protection plans, such as Damage Waiver (DW) and Extended Protection, allowing customers to choose their level of coverage for peace of mind while driving.
  • **Hertz Rent2Buy Program Access:** Facilitating access to Hertz's innovative car sales program, where customers can test-rent a used Hertz vehicle for up to three days at a low rate, with the rental fee waived if they decide to purchase the car.
  • **Refueling Options:** Offering different fueling choices to simplify the return process, including the option to prepay for fuel or refuel the car oneself before returning it.

Features / Highlights

The Crystal Lake location is a part of the Hertz network that provides several key features to benefit the local Illinois customer.

  • **Dual Service Classification:** Recognized as both a Car rental agency and a Transportation service, highlighting its capacity to meet varied mobility needs, from consumer rentals to commercial transport.
  • **Extensive Commercial Vehicle Fleet:** Strong focus on larger rental options like **Cargo Van Rental**, serving the industrial and domestic moving needs of the Crystal Lake community.
  • **Hertz Rent2Buy Benefits:** The opportunity to try a car before you buy, with vehicles backed by a 12-month/12,000-mile limited powertrain warranty and a 7-day/250-mile Buy Back Guarantee on retail sales, offering a no-pressure used car purchasing experience.
  • **24/7 Emergency Roadside Assistance:** Providing round-the-clock support for mechanical defects or issues with the rental vehicle, ensuring safety and continuity of travel for customers across Illinois.
  • **Special Equipment Availability:** Offering special equipment to assist physically challenged customers, such as hand controls and spinner knobs, often with advance notice, demonstrating a commitment to inclusive service.
  • **Diverse Payment Options:** Acceptance of both major credit and debit cards for rental payments, providing flexibility for customers who may not wish to use a credit card for the full transaction.

Contact Information

To make a reservation, inquire about a vehicle, or receive customer support for services at the Crystal Lake location, please use the following contact details:

  • **Address:** 800 S Illinois Rte 31, Crystal Lake, IL 60014, USA
  • **Phone:** (815) 444-6313
  • **Mobile Phone:** +1 815-444-6313 (Provided for international or mobile callers, confirming the main local line)

While online resources are available for general information, for specific local hours, fleet availability on a given day, or to discuss complex reservations like one-way rentals or special equipment needs, it is always best to call the local Crystal Lake branch directly. This ensures that Illinois customers receive the most accurate and up-to-date information for their specific circumstances.

What is Worth Choosing Hertz Crystal Lake?

For residents and businesses in Northern Illinois, choosing the Hertz Car Rental location in Crystal Lake on Route 31 offers several compelling advantages that make it a valuable resource. Firstly, the branch's capability to act as both a standard **Car rental agency** and a **Transportation service** means it is equipped to handle a wide spectrum of needs, from family vacations to commercial logistics, backed by the essential **Cargo Van Rental** option.

Secondly, the local access to the national Hertz **Rent2Buy** program is a significant, high-value feature. This unique benefit allows Illinois users to conduct a genuine, multi-day test of a potential purchase—far beyond a quick spin around a dealer lot—before making a long-term commitment. This program's inclusion of a limited powertrain warranty and a buy-back guarantee provides a layer of security that traditional used car shopping often lacks, empowering consumers to make informed decisions about their next vehicle.

Lastly, while customer experiences can vary, the overall strength of choosing a major brand lies in the consistency of its resources, such as the 24/7 roadside assistance and adherence to corporate policies regarding insurance and driver requirements. To maximize satisfaction, Crystal Lake customers are strongly encouraged to document their rental agreement terms meticulously, particularly noting the return time and condition of the vehicle, and to clarify any potential non-standard charges (like those associated with late returns or out-of-policy fees) with the local agent beforehand. By doing so, they can effectively utilize the convenience and extensive fleet selection offered by the reliable Hertz presence on Route 31.

Hertz Car Rental Services

  • Car Rental Agency

  • Cargo Van Rental

Hertz Car Rental Photos

Hertz Car Rental Picture 1Hertz Car Rental Picture 2

Hertz Car Rental Location

Hertz Car Rental

800 S Illinois Rte 31, Crystal Lake, IL 60014, USA

Hertz Car Rental Reviews

An average rating of ★2.6 from 13 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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