Hertz Car Rental - New Century -Gardner Drive

- 280 Gardner Dr, New Century, KS 66031

For residents across Johnson County and the greater Kansas City metropolitan area, securing a dependable rental car—whether for a local need, business travel, or an extended road trip across the Sunflower State—requires a trustworthy partner. The Hertz Car Rental location at 280 Gardner Drive in New Century, Kansas, serves as a key 'Home Location Edition' (HLE) branch, offering convenient and professional services designed for local neighborhood and insurance replacement needs. This branch has become particularly important to those in the Olathe and surrounding South Kansas suburbs following the closure and relocation of other local Hertz offices.

Choosing this New Century location means opting for the global quality and fleet diversity of the Hertz brand, paired with a distinct commitment to individualized local customer service. This combination is highly valued by regular renters in the Kansas region, who often need a reliable vehicle quickly when their own car is undergoing maintenance or repairs. The staff here has earned a reputation for professionalism and flexibility, transforming what can often be a stressful process into a smooth transaction.

Customer feedback frequently highlights the exceptional performance of the team, particularly the manager, who has been commended for his in-depth knowledge and joyful, professional demeanor. These personal touches are what set a neighborhood branch apart from high-volume airport desks. For example, one customer praised a manager's ability to quickly resolve a complicated post-rental billing issue involving a pending charge and a mistaken 'unreturned vehicle' notification—a situation handled with immediate, personalized attention that rectified the corporate system error in under ten minutes. This level of dedicated follow-up and problem-solving is a major reassurance for any Kansas renter.

As a local car rental agency (Type: Car rental agency), the focus at the Gardner Drive branch is on catering to the community, ensuring every customer—from long-term renters of a decade to first-time visitors—receives a hospitable and efficient service experience. While the core promise of Hertz is a quality vehicle, the value proposition of this specific New Century office lies firmly in its exceptional, customer-focused local team.

The Hertz Car Rental branch is strategically located at 280 Gardner Drive in New Century, Kansas, within the New Century Business Park area. This location offers excellent accessibility for those in the southern portion of the Kansas City metro area, including residents of Gardner, Olathe, Spring Hill, and surrounding Johnson County communities. Its position near the New Century AirCenter (IXD) also suggests a potential convenience for local private aviation and business travel needs, though it operates primarily as a local neighborhood center.

The exact contact details and operating hours for this essential Kansas service provider are as follows:

Address: 280 Gardner Dr, New Century, KS 66031, USA

The hours of operation are typical of a local edition branch, catering to weekday business but with limited weekend availability, which Kansas renters must plan around:

• Monday – Friday: Hours may vary but typically run from 8:00 AM or 9:00 AM to 5:00 PM (Renters should call to confirm closing time).
• Saturday: 9:00 AM to 12:00 PM (Half-day)
• Sunday: Closed

Due to the limited Saturday and Sunday hours, any Kansas renter with a weekend reservation must be meticulous about the precise pick-up and drop-off times to avoid issues. An important feature for all customers is the physical accessibility of the location itself, which includes a dedicated Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring ease of access for all customers, which is a significant highlight for this local business.

As a branch of a major international rental car company, the New Century Hertz location provides a comprehensive suite of services tailored for the Kansas market, from insurance replacements to leisure travel.

Core services and offerings include:

• Broad Fleet Selection: Access to a diverse fleet of well-maintained, late-model vehicles, typically including economy cars, mid-size sedans, and the popular SUVs frequently required for driving in the Kansas region.
• Insurance Replacement Rentals: Specialized service for customers needing temporary transportation while their personal vehicle is being repaired following an accident, often working directly with local insurance companies.
• Flexible Rental Periods: Offering rentals ranging from short-term daily hires to extended long-term options for months at a time, providing financial flexibility for local customers.
• Optional Protection Products: Availability of standard rental car coverage options, such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), although customers are advised to verify coverage with their personal auto policy first.
• Additional Equipment: The ability to reserve necessities such as child safety seats and GPS navigation units to enhance convenience for both local and out-of-state travel.
• Hertz Gold Plus Rewards Benefits: Servicing members of the loyalty program, which often allows for expedited counter service and additional driver benefits.
• Online Check-In Capability: The option for customers to complete much of their administrative paperwork before arrival to speed up the counter process.

The standout features of the Hertz Car Rental on Gardner Drive primarily revolve around its personnel and its commitment to accommodating the entire community.

• Award-Winning Customer Service: The staff, including management, is highly commended in customer reviews for their professionalism, knowledge, and willingness to resolve complex issues quickly and courteously, offering a superior experience compared to many high-traffic locations.
• Accessibility Commitment: The provision of a Wheelchair accessible entrance and a Wheelchair accessible parking lot ensures that the branch is inclusive and accessible to all members of the Kansas community, reflecting a thoughtful approach to local business operation.
• Trusted Local Hub: Having absorbed business from the closed Olathe location, this branch has become the go-to spot for many long-term, loyal Hertz renters in the South Kansas suburbs, signifying a high level of earned community trust and reliability.
• Modern and Reliable Fleet: Customers can expect vehicles from a major brand known for maintaining a relatively new and well-serviced fleet, providing peace of mind for driving across Kansas's highways.
• Strategic Local Edition (HLE) Focus: As a neighborhood branch, it avoids the long queues and often impersonal service associated with major airport terminals, allowing the team to offer more focused attention to each customer.

Kansas residents planning a rental or needing to verify details of an existing reservation are encouraged to contact the New Century branch directly. Given the glowing reviews about the staff's helpfulness, reaching out by phone is the best way to get personalized assistance with specific policies or complex rental scenarios, such as insurance billing or after-hours returns.

Address: 280 Gardner Dr, New Century, KS 66031, USA
Phone: (913) 390-6114
Mobile Phone: +1 913-390-6114

Hertz Car Rental on Gardner Drive is definitively worth choosing for Kansas City metro residents who prioritize exceptional customer service and the assurance of a professional, hassle-free rental experience above all else. This location shines brightest for those who have experienced frustrating rental issues elsewhere, as the documented ability of the staff to personally intervene and resolve problems—even those caused by corporate systems—is an invaluable local asset. For customers who were accustomed to the former Olathe branch, this New Century location offers a proven continuity of service excellence, which is often difficult to find in the rental car industry.

The accessibility features, including the wheelchair-friendly entrance and parking, also make this branch a responsible and commendable choice for all community members. However, a potential renter must be prepared for the local edition's hours; the limited Saturday morning window and Sunday closure require careful planning, especially for weekend trips. If your schedule requires late-night or Sunday service, a major airport location might be necessary, but you would be sacrificing the personalized touch offered here. For the vast majority of local Kansans needing a reliable car replacement, a weekend cruiser, or a trustworthy option for business, the New Century Hertz is highly recommended due to the combination of a quality national brand and an outstanding, dedicated local team.

Hertz Car Rental - New Century -Gardner Drive

280 Gardner Dr, New Century, KS 66031, USA