Avis Car Rental at Chicago Midway: Your MDW Vehicle and Van Rental Hub

Avis Car Rental Introduce

Introduction / Overview

For Illinois residents and travelers flying into the heart of the Midwest, Avis Car Rental at the Chicago Midway International Airport (MDW) facility provides a comprehensive and conveniently located vehicle hire service. Operating from the central rental car building, this Avis branch, located in the 60638 zip code, functions as a primary hub for a vast fleet of rental options. It is recognized as both a Car Rental Agency and a Van Rental Agency, making it a crucial service provider for both individual and group transportation needs across the greater Chicago area and the entire state of Illinois.

As a major international brand, Avis at MDW aims to offer a broad selection of vehicles, ranging from compact cars for city driving to large passenger vans for family road trips or corporate group movements. This location is designed to facilitate a streamlined rental process, often associated with a large, dedicated airport facility. Customers can benefit from onsite services and a commitment to modern payment flexibility, including the convenience of NFC mobile payments, credit cards, and debit cards. The operational hours are generally structured to align with the busy schedule of a major airport, providing extensive hours for both pick-up and drop-off.

A key focus for this location is its service to specific customer groups, notably offering a highlighted benefit of Active Military Discounts. While the company aims for a high level of professional service, potential renters should also be aware that, like any high-volume airport location, customer experiences can vary, and it is always advisable to confirm reservation details, rental policies, and vehicle condition directly with the branch to ensure a smooth trip.

Location and Accessibility

The Avis Car Rental location is strategically situated at the central rental car facility serving Chicago Midway International Airport (MDW). The official address is: 5150 W 55th St, Chicago, IL 60638, USA. This placement is optimal for air travelers, as the facility is generally accessible via a short, complimentary shuttle bus ride from the airport terminals, with services running continuously to accommodate passenger arrivals and departures at all hours.

For walk-up renters or local customers in the Chicago metropolitan area, the location is easily reached via 55th Street, which connects to major city and suburban thoroughfares. Its position south-west of the Loop allows for quick access to destinations both within the city and across the suburbs, including the I-55 Stevenson Expressway for connections to downtown or downstate Illinois.

Crucially, the facility is designed with comprehensive accessibility features, ensuring that all customers have easy access to the rental services:

Wheelchair Accessible Entrance: Ensures smooth entry into the facility for individuals using mobility devices.
Wheelchair Accessible Parking Lot: Provides designated, accessible parking spaces for customers requiring them upon arrival or return.

These features demonstrate a commitment to serving the entire community of Illinois travelers and meeting accessibility standards for major transportation hubs.

Services Offered

As a full-service Car Rental Agency and Van Rental Agency operating at a major airport, the Avis location offers a wide array of services to meet diverse Illinois travel requirements:

Standard Car Rental: A comprehensive fleet including Economy, Compact, Midsize, and Full-size sedans, suitable for business trips, individual travel, and small families.
SUV and Crossover Rentals: A selection of SUVs for comfort, extra luggage capacity, and navigating various weather conditions common in Illinois.
Van Rental Services: Specializing in larger vehicle options, including Minivans (7-8 passengers) and Passenger Vans (12-15 passengers), catering to large groups, sports teams, or extensive family travel.
Onsite Services: Being located within the rental car facility means customers benefit from dedicated counter staff, streamlined vehicle pick-up procedures, and immediate support.
Flexible Return Options: This location typically facilitates returns well outside of traditional business hours, accommodating late-night flights with a 24-hour return process, although key personnel availability may vary late at night.
Insurance and Protection Packages: Offering various loss/damage waivers and protection options to customize the rental agreement to the renter's specific needs and comfort level.

Features / Highlights

The Avis location at MDW distinguishes itself with several key features that enhance the rental experience for Illinois-based users and visitors:

Airport Convenience: Direct connection via shuttle to Chicago Midway International Airport (MDW) for seamless air-to-ground transportation.
Active Military Discounts: A notable highlight is the availability of discounts for active military personnel, acknowledging and supporting those serving the country.
Modern Payment Flexibility: Accepts traditional Credit Cards and Debit Cards, along with advanced NFC Mobile Payments (like Apple Pay or Google Pay) at the counter for quick and modern transactions.
Onsite Services: Full rental service is provided on-location, allowing for direct interaction with staff during operating hours.
Comprehensive Accessibility: Commitment to inclusivity with a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot.
Extensive Operational Hours: Aligned with airport scheduling, the facility generally offers very long operational hours, often into the early morning, to serve passengers arriving and departing on various flight schedules.

Contact Information

To reach Avis Car Rental at the Chicago Midway International Airport facility for reservations, inquiries, or vehicle assistance, please use the following contact details:

Address: 5150 W 55th St, Chicago, IL 60638, USA
Phone (Local): (773) 948-7001
Phone (Mobile/International Format): +1 773-948-7001

What is worth choosing

For an Illinois user, particularly one traveling through Chicago Midway International Airport, choosing Avis Car Rental at this location offers the major advantage of integrated airport convenience. Being housed in the MDW rental car facility means you minimize the stress of ground transportation—a common concern for travelers—by simply taking a dedicated shuttle from your baggage claim to the counter. This high-volume operation is well-equipped for rapid turnaround and offers a vast, diverse fleet that includes specialized options like Minivans and Passenger Vans, which are perfect for group travel across Illinois.

Furthermore, the highlighted benefits are significant. The provision of Active Military Discounts makes this a preferred choice for service members, offering real value. The acceptance of NFC Mobile Payments at the counter reflects a modern, efficient approach to business transactions, which saves time for busy travelers. The clear commitment to accessibility, with both a Wheelchair Accessible Entrance and Parking Lot, ensures that all patrons, regardless of mobility requirements, can confidently use the service.

While acknowledging that high-volume customer service environments can sometimes lead to inconsistent experiences—as noted in publicly available feedback—the fundamental operational infrastructure of a global brand at a major airport like MDW, combined with these tangible benefits, makes it a reliable and convenient option for securing essential transportation quickly and efficiently when you land in the Chicago area.

Avis Car Rental Details

Service options
Onsite services

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Avis Car Rental Photos

Avis Car Rental Location

Avis Car Rental

Illinois Cook County Chicago Garfield Ridge West 55th Street

5150 W 55th St, Chicago, IL 60638, USA

Avis Car Rental Reviews

An average rating of ★3.1 from 1262 user reviews.

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★ 5★ 4★ 3★ 2★ 1

I rented a 2025 VW Atlas, 3 row SUV for a long weekend. The car had a complete transmission failure while driving down the Chicago Skyway at 70 mph and shifted itself into neutral and could not be put back into drive. I had to dangerously drift across 4 lanes of traffic with no acceleration while my infant daughter and friends were in the car. Luckily I was able to guide the vehicle to a shoulder. Avis roadside told us it would be 2 hours before a tow truck would be able to move the vehicle and that we would need to contact the police to get my family off the freeway. After several hours, we eventually made it to an Enterprise rental and got another car.After the trip Avis did not mark the car as returned after they towed it, even though and agent called to confirm the car had made it back to a service location. Avis proceeded to charge me for several extra days while the car was at a service center and was then returned to O'hare, adding an extra fee. This was an additional $650 on top of the $400 I prepaid for the rental. Avis ignored the customer service ticket they requested I submit online and did not assign it to an actual customer service agent. I called multiple times and I have still not received any refund a month later. They are saying they are going to refund the extra $650 they erroneously applied to my card but they have refused to refund the $400 dollars I paid for the 4 day rental. I only used the car for one day before it had a dangerous malfunction and ruined my trip. They're still going to charge me for the full rental cost, not to mention I'm out the cost for the Enterprise replacement vehicle. One the worst customer service experiences I have had. Do not rent from this company.
October 08 · Dustin Luse
Filing a report with the BBB is not resolved after filing a complaint with Avis. I noted a business security camera in the office that should have caught the interaction for proof. This was absolutely the most unbelievable and horrible customer service experience I’ve ever had. She was the only woman working during this time.My husband and I came to return a car rental about 12:30 am. We arrived and there was no one at the service counter or in their back office room for a while. Another customer was there trying to pick up a rental and after waiting for about 10 minutes the other customer went out into the garage to find an employee. Some minutes later he returned with the female agent. The other customer informed her that I had been there before him. She stood there at the door and said “what do you need?” Right from the start, she acting was very standoffish as though I had interrupted her from whatever she was doing outside. She had strolled in with a security guard that had stayed quiet in the corner the entire following interaction. I greeted her and told her I was there to return the car with my husband and that no one was around so we tried reading the instruction posters and notices on the counter to figure out what we had to do (reference photo posted). The written instructions were conflicting, further confusing us. So my husband decided to take the slip of paper we received with the car to fill out the usage info. She pointed behind her to a sign out in the parking garage that stated something I couldn’t see. She rambled about the sign and I apologized and said we must have missed it. I explained that we didn’t know and weren’t familiar with the process of returning cars. I mentioned the conflicting instructions on the desk and was worried about making a mistake. I was also confused because she said we returned the car to the wrong area, even though we had parked the car in a slot labeled for returns. I didn’t have a problem moving the car but again was just trying to clarify. She got very annoyed and continued to be short and speak condescendingly. I finally asked her “why are you being so rude to me? I’m being polite to you. I’m just asking you explain the process and clarify the instructions they had posted”. She responded “you’re being rude and keep talking”. I was extremely confused because I hadn’t raised my voice at all during that initial conversation and was just interacting as one normally would up to that point. I was honestly taken aback. She then snapped at me further and at that point I got upset.My husband returned at that point, telling me he figured it out and that there was a drop box outside. He asked me what was wrong when he noticed the tenseness. I told him what’s happened. I said I wanted to file a complaint and that she should be fired by how shockingly unprofessional and rude she was. The woman then called me a “B-word” and I snapped back at her. Again Avis should have security footage to corroborate what happened. We left after that. The security guard did nothing during the entire interaction. I wondered if they had been outside chatting or having a smoke break or something by the way they had strolled in together in the beginning.I was honestly shaken up and so upset by the experience. My husband and I filed a complaint with Avis and received a case number. Our interaction with Avis previously had been great up until this point. This is a massive problem employee that should NOT be working in customer service. I absolutely would like her to be fired so she doesn’t have the opportunity to treat someone else this way. To Avis, this woman does not represent your company in a good light and you should seriously cut ties with this specific employee. I’ve never experienced anything like this in my life with any business before.
August 25 · Megan Dierking
Currently waiting in a 30+ person line. One person at the counter despite there being ten registers. It’s 2:00 pm on a Saturday and every other rental car counter is open. I strongly recommend NOT booking with them ever.
August 02 · Nick Solish
Whenever I use Avis, I typically have no problem. Smooth check-in process and clean vehicle. However when I got my rental today it was filthy. Unfortunately I did not notice the severity until I left the establishment as I only did a quick glance at the exterior and front seat when leaving. The inside of the car was disgusting. I’ve never received a car from them in this condition so I was not expecting it. I may have to start looking into alternative rental companies going forward. I am currently awaiting to get into touch with customer service
January 11 · Georgie B
Bad bad bad experience!!! Everyone rushy rushing because it’s busy and not caring if the customer is more inconvenienced. Bad / horrible customer service here at Midway! First car tire was pressure was way off second carHad blow out and then come the amusing part …. Had to call my own AAA to get the donut exchanged or be charged when it wasn’t my fault and I was already inconvenienced by the first car I was given but ok after 2 hrs AAA came and then I called to see about exchanging the third car because who wants to ride around on a doughnut when you have the car till Monday and today is Friday. At the airport, I specifically told the young lady I was exchanging the car however when I returned the car, they closed out my rental agreement (rushing And not paying attention to the customers and causing more inconvenience) Had to stand in line for almost 2 hours because it was so packed and crowded and busy finally get the third car and then I can’t leave out of the garage because the rental agreement now is all jacked up because of all the cars that have been added to the rental agreement. Actually had to wait another hour and 20 minutes before they try to get that straightened out because the person who exchanged the car also had the destination for Midway when that wasn’t the correct destination(again RUSHING). So after 7 hrs of trying to get the tire exchange trying to get the car exchange I threw up in the air or should I get a free day since I’ve been inconvenience and had to go through all this on Wednesday and on today, Friday? 🦗🦗🦗🦗🦗(CRICKETS) . Most of all the encounters on today made me feel like I was the problem or I created the problem or it was my problem and I just think that’s very unfair and causes them not to be efficient in customer service and I’ll never Rent from Avis’s or budget again and I put out this message to those who are listening. I suggest you don’t either this company does not care about customers and they don’t care if the customer is inconvenience for their betterment or for their gain And that’s not a company you should stand behind or spend your money with especially during these times! Stay Away From this Company and seek elsewhere PLEASE
October 17 · Jus Me, Sup (IM ME!)