Hertz Car Rental - New York - East 48th Street Introduce
For New Yorkers and those visiting the bustling Midtown East area, finding convenient and reliable transportation to escape the city or manage professional demands is paramount. Hertz Car Rental at 310 East 48th Street offers a centrally located solution, providing a full-service car rental agency experience right in the heart of Manhattan. Situated between 1st and 2nd Avenues, this branch is an ideal starting point for journeys heading out of the city via the Queens Midtown Tunnel or for professionals operating within the global business district.
The facility serves as a key local resource, catering to everything from short-term leisure trips—perhaps a quick weekend getaway to the Hamptons or the Catskills—to necessary commercial and utility rentals. Like many high-volume city locations, the demand can be intense, meaning that while the company strives for excellence and offers a wide fleet, renters should book specific vehicle classes well in advance, especially for larger or specialty vehicles like minivans, which have occasionally been in short supply as noted by customer feedback.
This Hertz location is distinguished not just by its central placement, but also by a commitment to service, as evidenced by positive customer reports of staff going above and beyond to assist during unforeseen logistical difficulties, such as dealing with street closures at other branches. It underscores the value of having a reliable, full-service provider available in multiple accessible locations across the five boroughs.
The Hertz Car Rental branch is advantageously located on the first floor of a building at 310 East 48th Street in the Midtown East neighborhood of Manhattan. This area is known for its proximity to major diplomatic missions (like the United Nations) and corporate headquarters, making it highly convenient for business travelers and residents of Turtle Bay and nearby neighborhoods.
The central coordinates place it conveniently close to major transit options, though customers should factor in Manhattan traffic, especially when driving a rental car for the first time. The location is easily accessible from Grand Central Terminal, making connections for out-of-town travelers simple. Importantly, the location features a Wheelchair accessible entrance, ensuring a more inclusive experience for all New York customers and visitors requiring mobility accommodations.
Hertz Car Rental on East 48th Street provides a comprehensive array of rental products and associated services, designed to cover diverse travel and transport needs for the metropolitan user:
- Diverse Vehicle Fleet: Offering standard car rental categories, including economy, compact, mid-size, full-size, and luxury sedans, as well as SUVs for greater space and comfort.
- Cargo Van Rental: An essential offering in a city where moving and transporting goods is a constant need, providing access to commercial vehicles perfect for small moves or business logistics.
- Onsite Services: The branch offers full, in-person assistance for pickup, drop-off, modifications, and any necessary documentation processing.
- Long-Term Rental Programs: Providing flexibility and discounted rates for rentals extending beyond a few weeks, ideal for temporary assignments or extended stays in New York.
- Toll Payment System: Allowing seamless passage through New York’s myriad of tolled bridges, tunnels, and expressways, eliminating the need to stop and pay cash.
- Optional Protection Plans: Customers can select from various coverage options, including Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), to tailor their protection to their specific travel risks.
- Hertz Gold Plus Rewards: A loyalty program that allows members to bypass the counter, choose vehicles from the Gold Choice area, and earn points towards free rental days.
- One-Way Rentals: Facilitating travel by allowing vehicles to be picked up in New York and dropped off at other corporate Hertz locations nationwide.
Several features make this Hertz location and the brand's services stand out to the New York community:
- Active Military Discounts: A notable highlight, Hertz offers discounts and benefits for active military members and government employees, which often includes special rates for official or leisure travel. Customers should inquire about the applicable CDP (Discount Code) and present the necessary military or government ID at the time of rental to receive this valued benefit.
- Flexible Payment Acceptance: This location accepts both major Credit Cards and Debit Cards for qualifying rentals, providing broader access for New York residents. Renters using a debit card should be aware of specific requirements, such as potential restrictions on car classes and additional identification or proof of return travel needed at the time of pickup, particularly at non-airport locations.
- Wheelchair Accessibility: The presence of a Wheelchair accessible entrance improves the ease of access and ensures the location is welcoming and functional for customers with mobility challenges.
- Strategic Midtown East Access: Located near the FDR Drive and major tunnels, this branch offers one of the most direct and efficient starting points for road trips and quick departures from Manhattan, reducing time spent navigating city traffic before hitting the highways.
For reservations, inquiries regarding vehicle availability, or assistance with an ongoing rental, please use the following contact details for the Hertz Car Rental - New York - East 48th Street branch:
Address: 310 E 48th St 1ST FLOOR, New York, NY 10017, USA
Phone: (212) 486-5910
Mobile Phone: +1 212-486-5910
Given the nature of city operations, confirming your reservation details and the availability of specific car types, especially specialized vehicles like the cargo van or minivan, by phone before arrival is a prudent step for any New York renter.
Choosing Hertz on East 48th Street is especially worthwhile for Midtown residents, professionals in the area, and individuals seeking a dependable, centrally located rental service with valuable institutional features. The ability to rent a Cargo Van in Manhattan is a significant advantage for those undertaking moves or large deliveries without having to travel outside the borough.
Furthermore, the specialized benefits, particularly the Active military discounts, provide a tangible appreciation for service members. The customer reviews, while mixed, offer a clear picture: when things run smoothly, the service is professional and the location is highly convenient. When unforeseen issues arise, such as a major street closure, the local staff at this particular branch have demonstrated remarkable customer-focused flexibility, which is a rare and highly valued trait in a high-pressure city environment.
However, users must be diligent. The strong warning in the reviews about reserved vehicles—such as minivans—not being available, and the ensuing pressure to pay abusive fees for an appropriate replacement, suggests that the policy of substituting a "comparable car" can sometimes fall short of customer expectations, particularly when space is a critical need. To ensure satisfaction, always confirm your reservation type and understand the substitution policy before finalizing the rental, and consider booking a vehicle class that offers a slight buffer in size to mitigate potential shortages.
Hertz Car Rental - New York - East 48th Street Inside
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - New York - East 48th Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
Payments
- Credit cards
- Debit cards
Hertz Car Rental - New York - East 48th Street Photos










Hertz Car Rental - New York - East 48th Street Location
Hertz Car Rental - New York - East 48th Street
310 E 48th St 1ST FLOOR, New York, NY 10017, USA
Hertz Car Rental - New York - East 48th Street Reviews
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★ 5★ 4★ 3★ 2★ 1I was supposed to drop off a rental car at the 55th st location. With no prior notification, I tried to drop off my car at my appointed time, only to discover that the street was shut down for a parade with no end in sight. Nobody would answer the phone and the general customer service line was completely unhelpful. I didn’t know what to do, so I drove to this Hertz location on a whim. The customer service agent was fantastic - he explained the rental agreement in detail to me and allowed me to drop off the car at this location rather than wait for the other location to finally open back up. THANK YOU!!!
August 10 · Molly RimesNot a serious company! Not recommended at all.I reserved a car with 2 weeks in advance. I paid all the additional to get a minivan because of the extra space that I needed. The day before the pickup day, I confirmed and made the check-in for this reservation. At the time of the pickup, they didn't have a minivan available. Actually, they never have minivan, so they just said they have the right to switch for a comparable car. They offered me an SUV (less space for luggage/less spot for people). I was in a hurry for the car at that time. They didn't offer the upgrade for the minivan for free. They wanted me to charge an abusive extra money to get a real comparable car like a large SUV.I got what I didn't pay for. I don't plan to use this company in the future, even if they offer better prices.As before, I'll use ENTERPRISE. They never let me down.
May 10 · Junot Andres ZamudioI was wary of using this rental location because of the mixed/poor reviews it receives. I arrived at 10am on a Monday morning with a pre-booked reservation. The office had no queue and we were served straight away. The lady serving us was firm and sometimes a little short but she sorted out our reservation swiftly and pointed us towards our car. We needed to add child seats in ourselves, and the car park is quite small (so needs a lot of manoeuvring vehicles around). My experience overall was positive (I have certainly experienced far worse) and I would recommend
June 09 · Giles DoyCoordinated Refusal of Service – President’s Circle Member Treated DisgracefullyI am a Hertz Gold Plus Rewards President’s Circle member, and my experience at Hertz Manhattan in July 2022 was the worst customer service I have ever encountered.At the 34th Street Midtown location, the manager was rude, raised her voice, and voided my confirmed reservation after I adjusted the pickup time. I then reserved at the 48th Street East Midtown branch and took an Uber there with my 55-year-old mother. The rental was nearly complete until the associate received a call from the first manager and told me the entire Manhattan area would not rent to me. This was a coordinated refusal of service across two branches.Because of Hertz’s actions, my mother and I had to walk long distances and change multiple forms of transportation on a hot summer day. What should have been a pleasant family trip turned into an exhausting and humiliating ordeal for her.I was forced to rent from Budget at Newark Airport (EWR) at a last-minute rate of $365.43, an unnecessary out-of-pocket loss directly caused by Hertz’s refusal to honor my reservation.Even after I complained, Hertz only sent apologies and voided my contract. No compensation was ever offered. By contrast, I rented with Avis in New York this year and had a completely smooth, professional experience.As a top-tier President’s Circle member, I expected respect and accountability. Instead, Hertz demonstrated rudeness, retaliation, and a lack of basic professionalism. I will not be returning to Hertz unless they take responsibility for this incident.
August 20 · Letian XuThese people are crooks! I asked for the gas package, where you can return the car without filling up and the tolls package. I received neither! I assumed the woman at the rental office desk was competent and honest so I did not double check the folded document handed to me in a folder.Avoid this Hertz office!!!!
June 01 · Bruce Cooperman
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