Avis Car Rental Introduce
Welcome to the essential guide for car rental services in Northeastern Pennsylvania, focusing on the highly accessible Avis Car Rental location at the Wilkes-Barre/Scranton International Airport (AVP). For Pennsylvania residents and visitors alike, securing reliable, high-quality transportation is a critical part of seamless travel, whether you're navigating the Poconos, heading to the cities of Scranton or Wilkes-Barre, or embarking on a longer cross-state journey.
Avis Car Rental at AVP serves as a primary hub for travelers seeking everything from compact cars for solo trips to spacious vans for family vacations or group outings. Known internationally for a commitment to customer service and a well-maintained fleet, this local branch aims to provide a professional, efficient, and welcoming start to your time in the region.
The convenience of the Avis Car Rental branch in Avoca, Pennsylvania, is a major benefit for both inbound air travelers and local customers. Situated directly at the Wilkes-Barre/Scranton International Airport (AVP), the location eliminates the need for external shuttles or extended travel upon arrival, ensuring you can transition from the plane to the open road with minimal delay.
For those flying in, the rental counter is conveniently located within the airport terminal, typically near the baggage claim area. From the counter, it is only a short walk to the car lot where your reserved vehicle is parked, a detail customers often cite as a major convenience.
Avis at this location is dedicated to serving all members of the Pennsylvania community and visitors by ensuring ease of access. The facility explicitly offers:
- Wheelchair Accessible Entrance: Ensuring a smooth entry into the rental facility.
- Wheelchair Accessible Parking Lot: Providing designated, easily accessible parking for those who require it.
- On-Site Terminal Counter: Located inside the main airport building for maximum convenience, especially for travelers with limited mobility.
This Avis location operates as a dual-purpose agency, specializing in both standard car rental and van rental, catering to a broad spectrum of transportation needs. Their services are designed for flexibility and ease of use, covering various aspects of the rental experience:
- Car rental agency services for standard, premium, and specialty vehicles.
- Van rental agency services, including passenger vans (such as 12- or 15-passenger models) ideal for large groups or equipment transport.
- Onsite services at the Wilkes-Barre/Scranton International Airport terminal.
- After-hours vehicle return options (key drop) for travelers with late or early flights, though it is important to note customer responsibility for the vehicle until checked in the next business day.
- Various accepted payment methods, including major Credit Cards, Debit Cards, and NFC Mobile Payments, adding flexibility for local users.
- Online and in-person reservation management, often coupled with membership programs for faster service.
- A variety of insurance and protection options (like Damage Waiver) available at the time of rental, allowing customers to choose their level of coverage.
- Options for refueling service, allowing customers to choose between prepaying for fuel, having the agency refill at a predetermined rate, or refilling the tank themselves prior to return.
Beyond the core service of providing a vehicle, Avis Car Rental at AVP offers several features designed to enhance the value and overall customer experience. These highlights reflect a focus on specific customer segments and modern convenience:
- Active Military Discounts: Acknowledging the service of our nation's military, Avis offers special rates and discounts for active duty personnel, veterans, National Guard, and Reservists, often in partnership with programs like WeSalute+ (Veterans Advantage), providing savings of up to 35% off PAY NOW rates.
- Diverse Vehicle Fleet: The fleet is comprehensive, ranging from economical compact cars for budget-conscious travel to intermediate, standard, full-size sedans, SUVs, luxury vehicles, and vans, ensuring there is a suitable vehicle for any Pennsylvania itinerary.
- Commitment to Accessibility: The listed provision of wheelchair accessible entrance and parking lot signifies a commitment to ensuring all customers, regardless of physical ability, can access the rental process easily.
- Member Benefits: Avis often promotes its Preferred service which allows members to skip the counter and proceed directly to their car, a key factor in speeding up the airport rental process.
- Geographical Convenience: Being located right at the AVP airport in Avoca makes it an excellent gateway for those visiting or traveling through the Lackawanna and Luzerne County areas, avoiding the complexities of city-center rental offices.
For making a reservation, confirming vehicle availability, or inquiring about specific policies, the Avis Car Rental branch at the Wilkes-Barre/Scranton International Airport can be contacted using the following information:
Address: 100 Terminal Rd, Avoca, PA 18641, USA
Phone: (570) 457-5913
Mobile Phone: +1 570-457-5913
For residents and visitors of Pennsylvania, choosing Avis Car Rental at AVP is often a decision driven by unparalleled airport convenience and the breadth of service options. The immediate proximity to the terminal, especially when arriving by air, offers a logistical advantage over off-airport providers. Customers appreciate the seamless process, highlighted in positive reviews that praise the friendly and efficient staff who facilitate quick and hassle-free pickups and returns. For many, the ability to walk a short distance from baggage claim to a clean, well-maintained vehicle is invaluable for minimizing travel stress.
Furthermore, the specialized offerings, such as the crucial van rental options for larger groups or moves across Pennsylvania, and the significant financial benefit of active military discounts, position this Avis branch as a strong local choice. While customer experiences can occasionally vary—with some reviews citing difficulties with phone support and counter interactions—the consistency of providing a vehicle exactly as needed, coupled with professional staff who make the rental process easy, speaks volumes about the location's potential for excellent service. The availability of multiple payment types and accessible features further solidifies its standing as a customer-focused, comprehensive car and van rental solution in the Avoca/Scranton area.
In conclusion, whether you are in town for business, visiting the beautiful natural attractions of Northeastern Pennsylvania, or simply require a reliable replacement vehicle, the Avis Car Rental at AVP in Avoca offers a compelling blend of location, vehicle variety, and customer-centric features designed to meet the diverse needs of the Pennsylvania traveler.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental Reviews
priceflightpick updrivewalkdeskfeeSUVcounterowner operator
★ 5★ 4★ 3★ 2★ 1I had an absolutely fantastic experience with Avis at the Scranton AVP location! From start to finish, the service was smooth, professional, and genuinely welcoming. The staff at the counter were friendly, efficient, and made the rental process incredibly easy — no long waits, no hassles, just great customer service.The vehicle I received was clean, well-maintained, and exactly what I needed for my trip. It even felt like an upgrade! Returning the car was just as seamless, and I appreciated how quickly the staff got everything squared away.What really stood out to me was how personable and helpful everyone was. It’s rare these days to get such warm, attentive service, but Avis at AVP really delivered. I’ll absolutely be renting from them again whenever I’m in the area. Highly recommend!
April 24 · SH WAbsolute worst customer service experience at their Avoca Wilkes Barre - Scranton Airport location and phone agents. No one at the desk , rude , combative. No one ever answers the phone. Asked for an authorization letter for my CC company. I was told she doesn’t know what it is. She has no fax machine or do anything of the sort.Customer Service department was closed via phone. 4 agents hung up the phone and didn’t explain that they cannot cancel a day off my reservation. As a member you think your experience would be seamless. I will NEVER rent again at Avis .Absolutely unacceptable. End up missing my trip and never got rental.
September 18 · BB&C LLC.I've been renting from Avis for over 23 years and usually I give them a 5 star review. This time I can't do that. We had a maintenance issue with the car and could not get it fixed. The skid plate protecting the engine came loose and Avis could not get us replacement. Roadside Assistance tried but when we got to the facility they referred us to nothing was available. Eventually the skid plate came off and we were able to finish our trip.
July 08 · Bryan BroderickRented a car from Avis/Budget for 2 weeks, everything seemed great until a week after I returned the vehicle. They had charged me for multiple tolls I never drove through. After contacting their support multiple times, I was finally able to get refunded for their error. Be very aware of your agreement and charges. Don’t let them take advantage of you like they tried with me.
May 20 · Caci Colleen⭐⭐⭐⭐⭐Absolutely incredible service from Sandy and Andy at Avis at Wilkes-Barre/Scranton Airport (AVP)!After a major letdown from Hertz—who didn’t have the vehicle I had already reserved for a family of five trying to catch a flight—I was in full panic mode. I called around to multiple rental agencies in the area and kept hitting dead ends… until I walked up to the Avis counter at AVP.Enter Sandy and Andy, the real MVPs of the day.From the moment I explained the situation, they were calm, professional, and reassuring. I’ll never forget Andy smiling and saying, “We’ll get you to JFK no matter what.” And they absolutely delivered. Not only did they find a vehicle big enough for our family—they gave us a much more spacious and comfortable ride than what we had originally booked through Hertz. On top of that, they somehow worked their magic and scored us a better rate than my original reservation, even though I had booked that three weeks in advance!They were prompt, efficient, friendly, and completely turned around what could have been a travel nightmare. I honestly can't thank them enough.If you're ever in a jam—or just want great service—head straight to Avis at AVP. Ask for Sandy and Andy. They’ll take care of you. 💯👏
August 01 · Iain Flannery
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