Enterprise Rent-A-Car Introduce
For New Yorkers seeking a seamless and reliable means of transportation beyond the city's extensive subway system, the Enterprise Rent-A-Car location in Midtown Manhattan, often referred to as the Midtown Manhattan Hippodrome branch, provides a highly accessible and diverse solution. Located right in the heart of the city, this agency is a key resource for individuals and businesses needing a quick, convenient rental for weekend trips, family vacations, or commercial hauling.
Operating from a prestigious central location, this Enterprise branch specializes in both standard car rentals and larger van rentals, catering to a wide range of needs—from a fuel-efficient sedan for a drive to Long Island to a 15-passenger van for a large group outing upstate. Importantly, this location proudly identifies as a women-owned business, highlighting its commitment to diversity and community within the competitive New York market. Furthermore, they demonstrate a commitment to accessibility and customer support by offering specific features like military discounts and accommodating payment options.
While the convenience of a Midtown location is paramount, local users should note that, like any high-volume service center in a dense urban environment, experiences can vary. The agency is committed to upholding the Enterprise standard of customer care, exemplified by positive feedback for individual staff members who strive to deliver a smooth and pleasant rental experience amidst the logistical challenges of a bustling city center.
The Midtown Manhattan Hippodrome branch of Enterprise Rent-A-Car is arguably one of the most conveniently situated rental locations in New York City, making it highly advantageous for city residents and corporate travelers.
- Prime Midtown Address: The location is centrally situated at 50 W 44th St 3rd Fl, New York, NY 10036, USA, placing it directly between Fifth and Sixth Avenues—a vibrant area close to Times Square, Bryant Park, and Grand Central Terminal.
- Exceptional Transit Access: Being in the 10036 ZIP code means it is steps away from major subway lines (B, D, F, M, 1, 2, 3, 7, N, Q, R, W trains) and Metro-North Railroad, allowing for effortless vehicle pickup without the need for an expensive trip to an airport.
- Operating Hours: The branch maintains extensive hours to accommodate the busy schedules of New Yorkers. Current hours are typically Monday to Wednesday from 7:30 AM – 6:00 PM, Thursday and Friday from 7:30 AM – 7:00 PM, Saturday from 8:00 AM – 1:00 PM, and Sunday from 4:00 PM – 8:00 PM. These hours are designed for convenience, especially with late closures on weekdays and Sunday pick-ups.
- Physical Accessibility: The location is commendable for its attention to physical access, featuring a wheelchair accessible entrance and dedicated wheelchair accessible parking lot. This feature ensures a welcoming experience for all customers.
As a comprehensive car and van rental agency, the Midtown Manhattan Hippodrome branch offers a diverse fleet and essential services tailored to urban life and travel:
- Wide Range of Car Classes: Customers can select from a full spectrum of vehicles, including fuel-efficient economy and compact cars perfect for navigating city traffic, mid-size and full-size sedans, and various classes of SUVs for increased space and comfort on longer journeys.
- Specialized Van Rental Agency: A significant specialization is their offering of vans, including 7- and 8-passenger minivans for families, as well as 12- and 15-passenger vans, which are vital for group excursions, corporate events, or professional production crews.
- Corporate and Long-Term Rentals: They cater to the extensive business community in Midtown with flexible terms for corporate accounts and long-term rental options that can be more economical than daily rates.
- Convenient Payment Methods: The agency accepts various payment types, including Credit Cards, Debit Cards, and modern NFC mobile payments, offering flexibility for all New York customers.
This specific Enterprise location stands out in the crowded New York car rental market due to several key features:
- Identified as Women-Owned: Supporting this branch means supporting a locally recognized women-owned business, a valuable distinction for corporate clients and consumers prioritizing supplier diversity.
- Active Military Discounts: The branch offers active military discounts, providing a clear benefit and appreciation for service members and their families who require reliable transportation.
- Superior Accessibility: Full compliance with accessibility standards, including a wheelchair accessible entrance and parking, ensures that the service is available to all members of the New York community.
- Customer Service Commitment: Despite the challenges inherent in high-volume city operations, the branch has a history of individual staff members providing absolutely outstanding service, characterized by professionalism, speed, and a friendly, stress-free process for many renters.
- Midtown Convenience: The third-floor location at 50 W 44th Street allows customers to quickly transition from the subway or office to their rental vehicle with minimal delay, a significant advantage over time-consuming airport-based agencies.
To inquire about reservations, vehicle availability, or specific policies regarding van rentals or discounts, customers are encouraged to use the following contact details for the Enterprise Rent-A-Car Midtown Manhattan Hippodrome branch:
- Address: 50 W 44th St 3rd Fl, New York, NY 10036, USA
- Phone: (917) 522-6775
- Mobile Phone: +1 917-522-6775
For New Yorkers, the Enterprise Rent-A-Car branch on West 44th Street is worth choosing primarily for its unrivaled geographic convenience and its clear commitment to specific customer groups. The centrally located address in Midtown Manhattan is a game-changer for locals, saving valuable time and money that would otherwise be spent traveling to far-flung airports or peripheral locations. This ease of access is especially vital for emergency rentals, short business trips, or impulsive weekend escapes from the city.
The agency’s dual classification as a car rental agency and a van rental agency means it can effectively serve a wider market, from the solo traveler needing an economy car to the local small business needing a large passenger van for a corporate shuttle. The confirmed status as a women-owned business is a powerful incentive for New York individuals and organizations committed to supporting diverse enterprises. The availability of active military discounts and the full commitment to physical accessibility are further reasons why this branch positions itself as an inclusive and community-focused provider.
While it is important for customers to be aware that large, busy locations can sometimes face operational challenges—as suggested by some negative reports regarding vehicle safety and communication with management—the potential for an "absolutely outstanding service" experience, driven by dedicated individual staff, remains a major draw. To ensure a positive experience, New York renters are always advised to confirm all details, including vehicle safety and billing agreements, at the time of pick-up and to utilize the numerous communication channels provided, reserving their choice for the agency's best-in-class service and convenience.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
50 W 44th St 3rd Fl, New York, NY 10036, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Absolutely outstanding service!Gustavo R. went above and beyond to make my rental experience smooth and stress-free. From the moment I arrived, he greeted me with a friendly smile, was incredibly professional, and made sure I got the perfect vehicle for my needs. The process was quick, efficient, and genuinely pleasant. It’s rare to find someone who truly cares about the customer experience the way Gustavo does - his staff as well :))He’s a great representation of what customer service should be — thank you, Gustavo!
October 15 · Ross UngarIf I could give zero stars, I would. Renting from Enterprise Midtown Hippodrome in NYC (44th street) has been nothing short of a complete nightmare. This company is not just disorganized — they are incompetent and careless when it comes to customer issues or safety concerns. I reported serious safety issues with the car to multiple employees, managers, and customer service — gear malfunctions and not working, emergency brake locking up, headlights and wipers failing — and not one person seemed to care. They’ve made it clear through their silence and lack of action that customer safety and resolving problems mean absolutely nothing to them.When we picked up the car, we met with the branch manager, Ngoc, who pushed us into upgrading to a more expensive vehicle. I agreed and paid extra, thinking we’d have a better experience. Turns out, she resigned from Enterprise shortly after — and left us stuck dealing with all these unresolved issues. To make things worse, the car we were given had serious safety problems. We spent our entire trip stressed and unable to enjoy ourselves because we were afraid to even drive the car, not knowing if the brakes or gear would malfunction again. I was charged for a rental that included a refundable deposit. My agreement was also left open which kept everything pending which meant I didn’t get my deposit. I did eventually get the deposit back 3 weeks later — but still no follow up from management .Enterprise took our money, gave us a dangerous car, and disappeared when it was time to take responsibility. It’s been over a month and not a single person has resolved anything or even bothered to follow up. Not one manager, regional manager, executive, no one.I’ve called and emailed multiple times. I spoke with Josh (a manager) in manhattan enterprise, who promised me his boss Nick would call. Nick never called. My husband followed up, spoke with Laura, who said Arturo (another manager) would call. Arturo also never called. Every time it’s a different excuse: “he’s out showing cars,” “he’s at lunch,” or they just put you on hold until you give up.I called customer service seven or eight times, and every time I was told, “ We’re escalating this, a manager will call you within 3–5 days.” That call never came. Not once. Why wasn’t this handled immediately? Why did no one take ownership and resolve it on the spot? Customer service does nothing but write down my complaint, read a script, and push it off like it’s someone else’s problem. There’s zero follow-up, zero accountability, and clearly no real system in place to actually help customers. What a joke!On top of the billing disaster by not closing my agreement, the car they gave me was flat-out dangerous to drive. The gear shift malfunctioned, the emergency brake would randomly lock up while driving, the headlights didn’t work, and the windshield wipers were broken — all major safety hazards. I wasn’t just inconvenienced — I was genuinely afraid to be on the road and this made our vacation awful. I took videos and photos of everything and reported it to multiple people at Enterprise right away. And still — nothing. Not a single person followed up or showed any concern for the fact that they rented out a vehicle that could have easily caused an accident..Enterprise as a whole—including employees, management, customer service and upper management has shown me they do not value their customers, their safety, or their own reputation. I will never rent from them again and I strongly suggest others AVOID ENTERPRISE AT ALL COSTS!!! unless you want to be ignored, overcharged, and treated like you don’t exist.If no one from corporate reaches out to me in 72 hours, I am filing a complaint with the Better Business Bureau, Customer protection agency AND the FTC
July 12 · Virginia VI'll admit I was a little worried when I saw the location, but ended up still experiencing the same great customer service I continue to receive from Enterprise. They were busier than I anticipated they'd be on a Monday morning, but I didn't have to wait long and the transaction was still smooth. The worst part was trying to get out of Manhattan from that location on a Monday morning due to the proximity to Times Square (and just being NYC in general), but I'd chosen it due to being walking distance from my hotel. I'd still use this location again in the future, despite the heavy surrounding traffic.
October 11 · Brooke G.My experience with Enterprise has always been positive. This time I rented from the 44th Street location in NY. They were very professional, gave me a great car, and checked the exterior with me which was a nice touch. The return was super easy. No problems. They were courteous and so kind. Will rent from them again in the future!
September 26 · A. G.This is likely the most unprofessional enterprise I’ve ever experienced, in my life. I typically don’t post bad reviews but I honestly was so furious after my interactions here that I had to post.Made a reservation for 630pm on a Friday (all info is already added through enterprise systems) and the confirmation says I just need my Canadian drivers license and credit card and I’m all set. I get there and they say they need to see a passport... Btw, this isn’t mentioned anywhere on the confirmation nor has it come up before. The place closes at 7 and my apt is 20 mins away, I tell them I’ll run and come back; both employees said they would leave exactly at 7 but the manager would be there.I get back and it’s 7:01 pm, and, from what I can tell, they had closed up much prior to 7pm, all lights off, all doors locked. One of the employees I saw earlier see me walk but she’s walking out; I finally speak to someone who (I assume is the manager), at 7:01 and says he can’t do a damn thing. In his words (he would have to boot everything back up and it would take a lot of time); now, maybe no one told him I was coming back, or, maybe it got lost in translation. I’m not sure; regardless, the behaviour from the folks here was wholly unprofessional.You see someone who your colleagues know was coming back and it’s clear from the situation what’s going on, you should have honored the reservation. What frustrated me even further is, it was clear they closed before 7pm. Everything was shutoff; I’m almost certain if I came at 6:55 it would’ve been the same.Anyway, what a shame.
October 05 · Hamad Javed
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