Hertz Car Rental Introduce
For residents and visitors in the southern metropolitan Atlanta area, Hertz Car Rental in Union City, Georgia, provides a reliable and familiar option for all your transportation needs. As part of a globally recognized brand, this local office combines the stability and extensive fleet of a major corporation with the convenience of a neighborhood location, serving communities along the GA-138 corridor and beyond. Whether you are a local Georgian needing a temporary replacement vehicle, a business traveler in the South Fulton area, or a family planning a road trip, Hertz offers a variety of cars, vans, and SUVs designed to fit every purpose and budget.
The Union City location aims to be a straightforward and professional service provider, committed to getting customers on the road efficiently. The standard Hertz fleet is available here, ensuring that you can find everything from fuel-efficient economy cars for daily errands to spacious full-size sedans and comfortable SUVs for longer journeys. While the majority of the experience is designed to be seamless, customer feedback from this and neighboring locations often presents a mixed picture. Some customers report it being the "best rental car experience" they've ever had, praising the kindness and politeness of the staff. However, others express frustration with wait times, even with a reservation, and occasional issues with vehicle cleanliness upon initial pickup. This variance suggests that the customer experience can vary, but the potential for a truly positive interaction and a great driving experience is certainly present.
When approaching this location, it is advisable for local users to set clear expectations and, as with any rental process, confirm all details—including the vehicle's condition—before leaving the lot. Despite the occasional logistical challenge reported by some users, the brand's commitment to offering a diverse, modern fleet and flexible policies remains a significant draw for the Georgia community.
The Hertz Car Rental office is conveniently positioned on a major state route, making it highly accessible for residents of Union City, Fairburn, and the surrounding South Fulton County area.
Location and Accessibility:
- Address: 5000 GA-138, Union City, GA 30291, USA.
- Regional Access: Located directly on Georgia State Route 138, the branch provides excellent connectivity to I-85 and I-285, making it simple to reach from many points across the Atlanta metro area, particularly the Southside communities.
The branch also ensures a comfortable and accessible experience for all patrons:
- Wheelchair Accessible Entrance: The building is designed to accommodate people with mobility needs, offering an accessible entrance.
- Wheelchair Accessible Parking Lot: Dedicated parking is available to ensure convenient access from car to counter.
- On-site Parking: Customers picking up or dropping off their vehicles will find ample, dedicated parking space on-site.
As a major international car rental agency, Hertz at the Union City location offers a comprehensive suite of services tailored to both local and traveling customers. The fleet is expansive, catering to nearly every transportation need in the Georgia region.
Services Offered:
- Diverse Vehicle Fleet Rental: Customers can typically choose from a full spectrum of vehicle classes, including:
- Economy and Compact Cars: Ideal for budget-conscious renters and city driving (e.g., Kia Rio, Volkswagen Jetta, Chevrolet Spark).
- Mid-size and Full-size Sedans: Comfortable options for business travel and family road trips (e.g., Toyota Camry, Chevrolet Malibu).
- SUVs: A popular category for Georgia families, offering capacity for passengers and luggage (e.g., Chevrolet Equinox, Nissan Rogue, various mid-size and large SUVs).
- Specialty Vehicles: Including vans, pickup trucks, and often luxury vehicles, catering to group travel, moving needs, or elevated driving experiences.
- Flexible Payment Options: The location facilitates easy transactions for a wide customer base:
- Credit Cards: All major credit cards are accepted.
- Debit Cards: Hertz generally accepts debit cards for rentals, though customers should always confirm the specific terms, as they can differ from credit card rentals (e.g., proof of return itinerary, mandatory minimum age, or a pre-authorization hold).
- Short-term and Long-term Rentals: Offering solutions for everything from a quick weekend trip to month-long extended rentals for insurance or temporary needs.
- Optional Equipment Rental: Availability of add-ons such as GPS navigation systems (like NeverLost), child, infant, or booster seats, and satellite radio (subject to availability and additional fees).
- Special Programs: Participation in the Hertz Gold Plus Rewards program, providing benefits like expedited service and earning points.
The Union City Hertz branch provides several attractive features that solidify its position as a go-to rental choice for those in the southern Atlanta metropolitan area.
Features / Highlights:
- Nationally Recognized Reliability: Renting from a globally trusted brand like Hertz provides assurance of maintenance standards and a reliable nationwide customer support network.
- Strategic Local Location: Positioned conveniently on GA-138, it serves as a crucial, non-airport rental hub for residents of Union City, Fayetteville, Peachtree City, and the entire Southside of Atlanta.
- Customer Service Potential: While experiences vary, the branch has received top-tier reviews, with customers praising the staff as "kind and polite," which speaks to the dedication of the team when they are at their best.
- Debit Card Acceptance: The policy of accepting debit cards provides crucial flexibility, especially for local users who may prefer not to use a credit card for rental transactions.
- Accessibility Focus: The fully wheelchair accessible entrance and parking lot ensure the branch is inclusive and easy to use for customers with disabilities.
To book a reservation or confirm vehicle availability, local users can easily reach the Union City location using the following information.
Contact Information:
- Address: 5000 GA-138, Union City, GA 30291, USA
- Phone: (770) 964-0071
- Mobile Phone: +1 770-964-0071
Hertz Car Rental at 5000 GA-138 in Union City is worth choosing primarily because it offers the dependable backbone of a major national rental company outside the congestion and high prices often associated with airport locations. For Georgians living on the Southside of Atlanta, its accessibility on GA-138 makes it a highly convenient pick-up point for both pre-planned rentals and last-minute needs. The ability to rent everything from a compact car to a full-size SUV ensures practical utility for most situations.
What truly makes it worthwhile is the blend of the broad Hertz fleet and the potential for top-tier customer service, as evidenced by positive reviews that highlight an exceptional overall experience. However, to maximize the chance of a smooth rental, local users are advised to leverage the company’s digital tools, such as the Gold Plus Rewards program for expedited service, and to ensure they have an active reservation. Furthermore, upon receiving the vehicle, a quick check of the cleanliness and overall condition can mitigate any minor issues mentioned in some of the less favorable customer feedback, ensuring a safe and enjoyable journey on the roads of Georgia. By taking these steps, customers can confidently rely on the Union City Hertz branch for their next rental.
Hertz Car Rental Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Parking
- On-site parking
Hertz Car Rental Photos




Hertz Car Rental Location
Hertz Car Rental Reviews
waiting room
★ 5★ 4★ 3★ 2★ 1I had a reservation and it still took me an hour and a half to get the car. They gave me a dirty car. They said they would clean it again, and gave it back to me still dirty. All said, the other location is still worse.
February 06 · Chris ScruggsThe best rental car experience I've ever had! Everybody up there is kind and polite and I enjoy driving this rental waaaay more than driving my own car
February 06 · lisa spencerDon’t come here. There is no sense of timeliness or professionalism here. I arrived at 9:15am for a 9:00 appointment and my name was the first one on the list (I was the first customer). I waited patiently for 45 minutes in the waiting room until I had to stand at the front counter where the could see me. I then waited at the front counter for another 15 minutes before I was acknowledged, yet every one that walked in and near me was acknowledged.I finally was helped at 10:17, with no empathy for their delay or explanation. No regard. They were all over the place and no one seemed to know how to to do their job. I then waited at the counter for 30 minutes waiting for them to “find me a car.” Apparently all of the tags on the cars are expired and they waiting until the morning of expiration to address. WORST experience ever, this usually only takes 20 minutes max with more plausible locations.Don’t come here unless you have at LEAST two hours to waste and watch, or unless you have EXTREME patience.
June 25 · Blaire ArielPretty efficient. Fun staff. Waiting area needs work though
September 06 · CTS ProductionFriendly staff clean, fast service
July 19 · Yahuahs Daughter
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