Hertz Car Rental - Reading - Pottsville Pike Introduce
Introduction / Overview
When Pennsylvania residents need reliable transportation—whether for a daily commute, an important road trip to New York, or moving heavy items across Berks County—Hertz Car Rental at the Reading - Pottsville Pike location is a consistently praised choice. Situated conveniently in Reading, PA, this branch represents a leading national car rental agency known for maintaining an excellent fleet and delivering high-quality, professional customer service. It functions as a full-service car rental agency, making it a go-to for everything from compact sedans to specialized cargo rentals.
This particular location has earned a strong local reputation not just for the quality of its cars, which customers consistently describe as "clean and well maintained," but for the exceptional team members who manage the rental process. In an industry where policies can sometimes create unexpected friction, the staff at the 5045 Pottsville Pike branch—such as Stephanie and Katherine, who are frequently highlighted in customer testimonials—are recognized for their wonderful demeanor, problem-solving skills, and ability to ensure a great overall experience. This focus on the "people" component of the service is a significant reason why many Pennsylvania locals choose Hertz in Reading for their frequent rental needs, including those renting "at least once or twice a month for work."
Hertz in Reading offers a wide selection of vehicles, accommodating virtually any travel need. From fuel-efficient options ideal for students or commuters to larger SUVs and essential cargo vans for business or household moves, the variety ensures you can find the right vehicle without compromising on quality or cleanliness. It stands as a reliable partner for personal, professional, and military travel needs across the state.
Location and Accessibility
The Hertz Car Rental branch is perfectly positioned for convenience on one of Reading’s major arteries, making it easily accessible for customers throughout Berks County and surrounding areas.
The address is: 5045 Pottsville Pike, Reading, PA 19605, USA.
The Pottsville Pike (Route 61) location places the office in a highly visible commercial area, making it straightforward to find, whether you are driving north toward Hamburg and I-77 or coming from the south near the city center. This accessibility is vital for both local commuters and business travelers.
To ensure a smooth transaction for all Pennsylvania customers, the facility is equipped with thoughtful accessibility features:
- On-site Parking: Customers can utilize convenient on-site parking, which simplifies the process of picking up or dropping off a rental vehicle and provides a safe place for your personal vehicle while you're traveling.
- Wheelchair Accessible Entrance: The building offers a clear, accessible entrance for individuals with mobility challenges.
- Wheelchair Accessible Parking Lot: Designated parking spaces ensure comfortable access to and from the facility.
While the typical operating hours run Monday through Friday (with some reported variations, generally 8:00 AM - 4:00 PM or 5:30 PM), with limited or no Saturday hours, the location is structured as a non-airport branch, catering specifically to the needs of the neighborhood. Customers should confirm weekend availability directly with the branch for Saturday pickups or returns, though a key drop-off option for returns is typically available after hours.
Services Offered
Hertz Car Rental on Pottsville Pike provides a comprehensive range of rental solutions tailored for the varied needs of the Pennsylvania community, from personal trips to essential commercial use.
- Passenger Vehicle Rentals: Offering a diverse fleet that includes popular car types like compact and full-size sedans (such as the frequently rented Ford Focus), SUVs, and minivans, suitable for single travelers, families, and road trips across the region (e.g., to New York).
- Cargo Van Rental: A critical service for moving, business logistics, or home improvement projects, ensuring customers have access to larger vehicles when a standard car simply won't suffice. This highlights the location’s versatility beyond typical passenger transport.
- Roadside Assistance: The agency typically provides access to roadside assistance, giving renters peace of mind that support is available in case of unforeseen issues on the road.
- Reservation Modification: Customers are generally able to modify reservation details, such as car type and pickup dates, at the venue, subject to vehicle availability.
- After-Hours Drop-off: For convenience, particularly given the branch’s non-24-hour retail hours, a key drop box is often available near the entrance for vehicle returns outside of standard operating times.
- Flexible Payment Options: To facilitate seamless transactions, the branch accepts major forms of payment:
- Credit Cards (Visa, Mastercard, American Express, etc.).
- Debit Cards (Accepted for payment and, under specific policy requirements, for starting a rental, offering flexibility for customers without major credit cards).
Features / Highlights
The Hertz Reading - Pottsville Pike location stands out in the Berks County market due to several key features that prioritize customer experience and value.
- Exceptional Local Customer Service: This is the branch's most notable highlight. The staff, including named individuals like Stephanie and Katherine, consistently receive high praise for their friendly, professional service and ability to provide real-time solutions for customer issues. This human element is what truly sets the local experience apart.
- Active Military Discounts: A valuable feature for the large population of veterans and active service members and their families in Pennsylvania, providing special savings on car rentals. Customers should inquire about the specifics of the discount program (e.g., through USAA or a Government CDP).
- Guaranteed Vehicle Quality: Customers repeatedly affirm that "every car I have ever gotten has been clean and well maintained." This commitment to vehicle upkeep ensures a safe, comfortable, and reliable driving experience, which is essential for both long drives and daily use.
- Wide-Ranging Fleet Availability: Offering everything from economy cars (like the popular Ford Focus) and mid-size SUVs to essential cargo vans, the location serves diverse needs, whether it's a quick trip or a substantial logistics requirement.
- Excellent Rates and Value: Customer feedback mentions "excellent rates," indicating that the branch consistently offers competitive pricing, making Hertz an affordable option for frequent business rentals and personal budget-conscious travel.
Contact Information
For all your travel, moving, or business vehicle needs in the Reading area, you can contact the Hertz Car Rental team at the Pottsville Pike location:
- Address: 5045 Pottsville Pike, Reading, PA 19605, USA
- Phone: (610) 375-4292
- Mobile Phone: +1 610-375-4292
What is Worth Choosing
Choosing the Hertz Car Rental location on Pottsville Pike is a decision rooted in reliability, value, and superior customer care—three things that matter most to Pennsylvania travelers. While the Hertz brand provides the confidence of a well-maintained national fleet and robust corporate policies, it is the local execution that truly makes this Reading branch shine. The highly-rated service provided by the local team, noted for going above and beyond to resolve issues and maintain a positive attitude, transforms a standard rental transaction into a genuinely pleasant experience.
For active military members and their families, the availability of specific discounts offers tangible financial benefits, making it the smart choice for those serving our nation. Furthermore, the capacity to rent not just passenger cars but also practical, large-capacity cargo vans makes this location an essential resource for both personal and professional moves or projects in the Berks County area. When you factor in the easy accessibility off a main highway, the guaranteed cleanliness of the vehicles, and the excellent rates that keep frequent renters coming back, the Hertz Car Rental at 5045 Pottsville Pike proves to be more than just a car rental agency—it's a trusted, high-value travel partner for the entire Pennsylvania community.
Hertz Car Rental - Reading - Pottsville Pike Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Reading - Pottsville Pike Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Parking
- On-site parking
Hertz Car Rental - Reading - Pottsville Pike Photos










Hertz Car Rental - Reading - Pottsville Pike Location
Hertz Car Rental - Reading - Pottsville Pike
5045 Pottsville Pike, Reading, PA 19605, USA
Hertz Car Rental - Reading - Pottsville Pike Reviews
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★ 5★ 4★ 3★ 2★ 1The rates are excellent. Every car I have ever gotten has been clean and well maintained. We rent at least once or twice a month for work and always receive great service. Stephanie is the BEST! Someone give that girl a raise. Hands down absolute best customer service!
October 03 · Debbie BerryI recently rented a car for the day to drive to New York. Everything went great. Often times rental car companies get a bad rap because there are a bunch of policies they must follow, and we don't know what those are until it affects us. If it doesn't go our way we tend to take it out on the people. Stephanie and Katherine were wonderful. The minor issue I had on the road was not their fault, but Stephanie was able to offer a solution in real time. We should remember that it's the people that make for a great experience. I hope whoever is in charge of raises or bonuses remembers that when it comes to these two.Jeff
July 31 · Pookie in ParadiseI’ve been meaning to write this review for a while but let me say the one worker here is phenomenal. I believe her name was samantha but I could be totally wrong. This girl went absolutely above and beyond for me. Let me start from the beginning. So I was supposed to go enterprise but my gps brought me to hertz. As a girl who knows nothing about this stuff, I didn’t think anything of it. I then noticed they were closed but Sam came out to me and asked if I needed help. I explained the situation and even tho she could have gone home, she decided to stay and help me as she could tell I was a lost young girl lol. Now enterprise was set up for my rental but I decided to just use hertz as she said it would be a quick change. She then called them and even the insurance companies for me to get them to switch cuz I did not know the claim number but she went above and beyond to figure it out for me. All through this, again when she could have went home for the day, kept the most positive and nice attitude all while going above and beyond for me. I am so happy I accidentally showed up at hertz instead. You guys have gained a customer for life now. I will forever be grateful for her.Edit: after reading other reviews maybe it was Stephanie, I just know it was a S name and she was absolutely wonderful
August 22 · kelsey richmondDropped my husband off at 3:50 today to pick up his rental scheduled for 4:00. There was a paper taped to the door stating they were closed and to call the customer service number. The representative was useless and said they couldn’t do anything to help him and they would also be charging him extra fees for not picking up the car. He repeatedly stated the business was closed and he was not at fault but she couldn’t seem to understand. She told him he can dispute the charges with Hertz and they’ll decide if he is eligible for a refund. Atrocious company.
April 25 · Kyrsten BandholzSo I brought a customer here to pick up her rental car. When she went in, she gave them her credit card. At that point, she was informed that she didn't have enough available on her credit card for them to rent her a car. Why was she not informed of these charge amounts on the phone. She was able to make the reservation, pay for the extra insurance, and drive out here. Then told, "Sorry, oh not sorry, we can't rent you the car". Due to their lack of communication. Terrible place.
February 06 · Bulldog Brother's Racing & Vinyl Shop
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