Hertz Car Rental - Gilbert - N Mcqueen Road Introduce
For residents and long-term guests in the vibrant East Valley of Arizona, having a reliable local car rental resource is essential. The Hertz Car Rental location at 904 N McQueen Rd in Gilbert, AZ, serves as a key access point for diverse transportation needs, from replacing a personal vehicle undergoing maintenance to securing a spacious ride for a weekend adventure in Arizona's stunning landscapes. This branch specializes in providing a range of rental options with the convenience of a neighborhood location, avoiding the typical traffic and crowds of a major airport facility.
As a professional car rental agency, the Gilbert branch focuses on offering onsite services and a selection of vehicles that cater specifically to the local community's demands. Whether your need is for a fuel-efficient compact car for a quick commute to Phoenix or Tempe, a sturdy SUV for a trip up to Flagstaff, or a cargo van for moving supplies or handling a large home project, this location aims to meet those needs with efficiency and a customer-focused approach.
It is important for customers to note that while the services and fleet are expansive, experiences can be variable. As demonstrated by customer feedback regarding a denied pickup due to early closure and a dispute over a fuel charge, renters should always confirm the exact operating hours and drop-off procedures, and meticulously document the vehicle's condition and fuel level (with dated photos or video) at both pickup and drop-off to prevent unexpected issues. Proactive communication and documentation are recommended to ensure a smooth transaction.
The Hertz Car Rental branch is conveniently situated in the heart of Gilbert, Arizona, at 904 N McQueen Rd, 85233. This North Gilbert location offers excellent access for residents in Gilbert, Chandler, and Mesa, making it a preferred alternative to the larger airport rental centers like Phoenix Sky Harbor. Its placement on N McQueen Road provides quick connections to major East Valley thoroughfares, allowing renters to get on the road quickly for local errands or regional trips.
The branch is designed for user convenience with its commitment to accessibility. It features a fully equipped Wheelchair Accessible Entrance and designated Wheelchair Accessible Parking Lot, ensuring that the facility is welcoming and easy to navigate for all customers requiring mobility assistance. This focus on accessibility underscores the branch's goal to serve the entire local community effectively.
The range of services provided at the 904 N McQueen Rd location is comprehensive, covering both standard and specialized rental needs. The services are structured to be handled entirely onsite for a seamless customer journey.
- Diverse Vehicle Fleet: The core offering includes a vast selection of rental cars across various size classes:
- Economy, Compact, Midsize, Standard, and Full-Size Sedans for daily commuting and short trips.
- SUVs (including 5-passenger, 7-passenger, and full-size models) and Minivans for families and larger groups traveling across Arizona.
- Specialty options like Convertible, Prestige Collection, Adrenaline Collection, and Electric Vehicles (EVs) for unique driving experiences.
- Commercial/Utility Rentals: Specifically offering Cargo Van Rental and often having access to Pickup Trucks (Midsize and Full-Size) for moving, construction, or personal hauling tasks.
- Onsite Services: All rental, pickup, and return processes are managed directly at the location, providing direct interaction with staff for assistance.
- Payment Flexibility: Accepts modern payment methods for customer convenience, including Credit cards, Debit cards, and NFC mobile payments.
- Hertz Gold Plus Rewards®: Enrollment in the free loyalty program is available, offering perks like expedited service, points accrual, and often free upgrades and free rental days.
- Special Rates and Discounts: Offering special discounted rates through partnerships, such as those for AAA members (who may receive free additional qualified drivers, discounts, and unlimited mileage on most rentals) and other loyalty programs.
- Value-Added Options: Customers can add helpful extras such as GPS navigation systems, child/booster seats, and various protection and insurance coverage options.
This Gilbert Hertz branch emphasizes several features that make it a compelling choice for local Arizona residents, particularly those who qualify for special rates or require utility vehicles.
- Active Military Discounts: A key feature of the Hertz brand is its support for the military community. Active military personnel and veterans are eligible for discounts on leisure rentals, which can often reach up to 25% off the base rate, as well as potential cash-back offers through verification services like ID.me. This represents significant savings for the large military population in Arizona.
- Dedicated Cargo Van Service: The explicit offering of a Cargo Van Rental ensures this branch is equipped to handle local moving needs, equipment transport, or business logistics, a vital service for residents and small businesses in the developing East Valley.
- Non-Airport Convenience: Being a neighborhood location, the branch offers a less stressful and often faster rental experience compared to large airport facilities, making it ideal for routine rentals or when a vehicle is needed immediately for local purposes.
- Accessible Facilities: The Wheelchair Accessible Entrance and Parking Lot ensure that the process of picking up and dropping off a vehicle is barrier-free for all customers.
- AAA Member Benefits: AAA members can unlock considerable value, including free use of a child seat and the waiver of the additional driver fee for qualified drivers, translating to substantial savings for families and those sharing driving duties.
For scheduling your rental, inquiring about specific vehicle availability, or confirming the exact operating hours—especially in light of noted customer feedback regarding closure times—use the following contact details.
Address: 904 N McQueen Rd, Gilbert, AZ 85233, USA
Phone: (480) 503-1795
Mobile Phone: +1 480-503-1795
The Hertz Car Rental location on N McQueen Rd in Gilbert is a strong choice for Arizona locals who prioritize convenience, vehicle diversity, and discount eligibility. Its strategic position in the East Valley makes it easily reachable for residents across multiple communities, bypassing the congestion and complexities of airport rentals. The explicit provision for cargo van rental is a key distinguishing factor, offering essential utility for many local needs beyond standard passenger transportation.
The combination of significant savings via active military discounts and partnership benefits (like AAA) makes the financial value compelling for many residents. However, prospective customers must practice diligence: always call ahead to confirm pickup times, especially if nearing the end of business hours, and thoroughly document the fuel level and vehicle condition at the time of return to prevent potential disputes, as noted in customer reviews. By utilizing the available discounts, taking advantage of the diverse fleet—from compact cars to cargo vans—and maintaining careful documentation, this Hertz Gilbert location can provide a valuable and necessary service for mobility in the Arizona desert and mountains. The ability to handle transactions completely onsite adds to the appeal of this neighborhood-friendly option.
Hertz Car Rental - Gilbert - N Mcqueen Road Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Gilbert - N Mcqueen Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Gilbert - N Mcqueen Road Photos










Hertz Car Rental - Gilbert - N Mcqueen Road Location
Hertz Car Rental - Gilbert - N Mcqueen Road
904 N McQueen Rd, Gilbert, AZ 85233, USA
Hertz Car Rental - Gilbert - N Mcqueen Road Reviews
calldeskmoneypick upkidsfeeemailgasmanager30 minutes
★ 5★ 4★ 3★ 2★ 1The help at the front desk was nice enough. Only one employee working, so it was slower. Biggest issue was drop off. Upon getting my close out invoice/receipt it showed a fuel charge for $14.99. I did take photos/video at time of drop off to PROVE that the tank was full AND to document/have proof on mileage, etc. Such a scam! See photos below. I would NOT recommend this place. I should have learned from previous reviews, but took the chance on a local location instead of driving to the airport. 10/10 don't recommend.
October 06 · Shauna LogueI am expressing my frustration and disappointment regarding a failed vehicle pickup today, caused entirely by your staff’s failure to honor the confirmed pickup time.I was explicitly instructed via email to arrive at 5:00 PM to collect my rental vehicle. I arrived promptly at 4:58 PM, only to find the location already closed. A woman was locking the door and, when approached, refused to assist me—stating she had to leave to pick up her child, her tone was condescending, dismissive, and outright rude! Despite arriving before the scheduled time, I was denied service.I prepaid for this rental in good faith, only to be left without a vehicle due to your team’s disregard for the confirmed pickup schedule. This is not only unprofessional, but completely unacceptable. I followed all instructions precisely; your staff did not.I expect the following:• A full refund or immediate access to the vehicle I paid for.• Written acknowledgment of this issue.• Assurance that internal action will be taken to prevent this from happening to other customers.I am prepared to escalate this further through public reviews and formal complaints if the matter is not resolved promptly.
October 17 · Trey PaigeSneaky and Dishonest – Beware!I would strongly advise avoiding this Hertz location at all costs. My experience with them was nothing short of shady and unprofessional.I was given a rental car through a Volkswagen dealership while my vehicle was being serviced. When the repairs were completed, I returned the car to the VW dealership, as they told me that Hertz comes to pick up the vehicles from there once customers are done with them. I thought everything was handled - only to discover several days later that there was a mystery charge of $91.56 on my bank account.Hertz never once attempted to contact me by phone, text, or email to explain what this charge was for or to even send me a bill. When I called the corporate office to get answers, I learned that this charge was supposedly for the car being “low on gas.”This made zero sense — the car has a 13.2-gallon tank, which would have cost half as much to completely fill it. On top of that, I returned the vehicle with at least half a tank of gas. Clearly, they were attempting to overcharge me and hoped I wouldn’t notice.Thankfully, the corporate office reviewed the situation and corrected it, but the fact remains:This local Hertz branch made no effort to contact me about the issue.They grossly inflated the charge well beyond what was reasonable or honest.They created a stressful, time-consuming mess for me to fix.This experience shows that this location is either extremely careless or actively trying to take advantage of customers. If you value transparency and honest business practices, steer clear of the Hertz on McQueen Road in Gilbert, AZ.
September 26 · Jerry WiniarskiHorrible location, manger. I rented from Hertz to drive a Tesla. This was the only Hertz location in all the south east area of Phoenix that had them. Waited 1 hour to get my car because they were cleaning it. The Tesla had multiple interior problems, also interior had a heavy smell of cheap guys cologne. Staff and the manager had nothing good to say about Tesla cars and how they are built. Unable to get another Tesla at this location. Manager said she could cancel my reservation, but I need this car and had arrived waited 1 hour to get this car.
December 28 · Thomas HThe truck was cleaner when I dropped it off then when I picked it up. They said it smelled like vaping and charged me an extra $500. lol it’s not coming out of my pocket but still frustrating. It’s a money grab. The truck was so much cleaner then when I got it. I never vaped in it.
July 30 · Paul Tomas
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