Hertz Car Rental - Scottsdale - N Hayden Road Introduce
The Hertz Car Rental location on N Hayden Road in Scottsdale, Arizona, serves as a significant hub for residents and business professionals throughout the North Valley who require reliable vehicle solutions. Situated conveniently at 15001 Hayden Rd, this agency is part of the globally recognized Hertz brand, offering a vast fleet selection that ranges from standard sedans for day-to-day use to specialized vehicles for various projects and trips across the state's diverse terrain.
As a local car rental agency in a bustling area like Scottsdale, this branch is geared to handle the high volume and varied needs of customers, whether they are tourists exploring the Sonoran Desert, professionals attending meetings in the business district, or locals needing a temporary replacement vehicle. The facility emphasizes providing essential on-site services and accessibility features, aiming to make the rental process as smooth and efficient as possible for the Arizona user.
However, potential customers should be aware that the customer experience at this specific location, as is the case across the industry, can sometimes be inconsistent. While some customers report an "effortless" experience with quick service, others have raised serious concerns about issues such as unexpected charges, problems with vehicle cleanliness or condition, and alleged misrepresentation of pricing or vehicle availability, particularly for long-term or electric vehicle rentals. This mixed feedback highlights the importance of thorough communication, checking all charges, and reviewing the condition of the vehicle at pickup.
Location and Accessibility
The Hertz Car Rental branch is strategically positioned at 15001 Hayden Rd, Scottsdale, AZ 85260, USA. Its location in North Scottsdale places it within easy reach of major commercial centers, high-end residential areas, and important travel points like the Scottsdale Airport (SDL), making it an accessible option for quick pickups and returns. The convenience of its setting on a primary road simplifies navigation for local drivers.
The facility is dedicated to ensuring an inclusive experience for all customers through important accessibility provisions:
- Wheelchair Accessible Entrance: The building's entrance is designed to be easily accessible for individuals using wheelchairs or other mobility devices, ensuring a smooth transition from the parking area to the service counter.
- Wheelchair Accessible Parking Lot: Designated parking spaces are available that comply with accessibility standards, offering convenient and safe access close to the entrance for customers who require this accommodation.
Operating as an on-site service provider means that the entire rental transaction—from paperwork completion to vehicle pickup and drop-off—is handled directly at this physical location.
Services Offered
As a full-fledged Car Rental Agency, the Hertz location at N Hayden Road offers a diverse range of vehicles and supplementary services tailored to meet various transportation demands in the Phoenix metropolitan area:
- Car Rental Fleet: Providing a wide selection of vehicles, including fuel-efficient economy cars, comfortable sedans, spacious SUVs for Arizona road trips, luxury cars, and minivans for family travel.
- Cargo Van Rental: A specialized offering that is invaluable for local businesses, residential moves, or transporting bulky items. The availability of cargo vans addresses non-passenger vehicle needs essential in a sprawling city environment.
- Electric Vehicle (EV) Rentals: The location often features a selection of electric vehicles, catering to environmentally conscious customers or those interested in experiencing EV technology. However, customers should confirm the cleanliness, condition, and specific pricing of the desired EV model prior to booking.
- On-site Services: All core rental functions, including reservation pickup, drop-off, processing of required documentation, and vehicle inspection, are handled directly at the counter within the physical location.
- Flexible Payment Options: The agency accepts a variety of payment methods to accommodate customer preference, including major Credit Cards and Debit Cards, as well as modern NFC Mobile Payments.
Features / Highlights
The following features and highlights contribute to the overall value proposition of this Hertz branch for the local community:
- Active Military Discounts: The branch honors those who serve by providing discounted rates to active military personnel. This is an important offering for service members and their families in the Arizona area looking for cost savings on their vehicle rentals.
- Cargo Van Specialization: Explicitly offering cargo van rentals as a core service, this location provides a distinct advantage for customers needing utility vehicles beyond standard passenger cars for business or personal moving projects.
- Modern Payment Accessibility: The acceptance of NFC mobile payments (e.g., Apple Pay, Google Pay) alongside traditional cards allows for a faster, more secure, and convenient transaction process.
- Direct, On-Site Management: Unlike some third-party arrangements, the availability of comprehensive on-site services means that customers deal directly with the Hertz team for all rental matters, although the quality of this direct interaction can be highly variable based on customer feedback.
- Established Brand Presence: Backed by the Hertz global network, the location offers the resources and fleet dependability of a major international rental provider.
Contact Information
For general inquiries, booking new reservations, or following up on existing rentals at the North Hayden Road location, please use the contact information provided below:
Address:
15001 Hayden Rd, Scottsdale, AZ 85260, USA
Phone:
(480) 948-1556
Mobile Phone:
+1 480-948-1556
What is Worth Choosing This Location
For Arizona residents and travelers, choosing the Hertz Car Rental on N Hayden Road is a decision driven by convenience, fleet diversity, and specific offerings. The location's key strength lies in its ability to cater to a broad spectrum of needs, from basic vehicle rental to specialized services like Cargo Van Rental—a crucial asset for moving or large deliveries in the North Scottsdale area. The inclusion of Active Military Discounts and modern payment methods like NFC mobile payments further enhances the convenience factor, making the rental transaction efficient and potentially more affordable for eligible customers.
However, based on customer anecdotes, an informed approach is essential when renting from this branch. While the convenience and core product offering (the car itself) may be excellent, customers are strongly advised to meticulously scrutinize all rental agreement details, especially regarding charges, and to thoroughly inspect the vehicle’s condition *before* leaving the lot to avoid potential disputes later. For those who prioritize efficiency and the backing of a large, internationally recognized brand, and are willing to exercise due diligence during the process, this location provides the fleet and necessary services to keep you moving across the Valley of the Sun.
Hertz Car Rental - Scottsdale - N Hayden Road Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Scottsdale - N Hayden Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Scottsdale - N Hayden Road Photos










Hertz Car Rental - Scottsdale - N Hayden Road Location
Hertz Car Rental - Scottsdale - N Hayden Road
15001 Hayden Rd, Scottsdale, AZ 85260, USA
Hertz Car Rental - Scottsdale - N Hayden Road Reviews
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★ 5★ 4★ 3★ 2★ 1I've rented from this location twice now in the last 3 weeks. The first time was a breeze I was helped by a woman and the process for picking up and dropping off was effortless.The second time was a different and ALARMING story, I made the reservation, pick up same as first with exact same credit card as the first time. However, 2 days into having the rental, my card is charged for $535!I tried to call and of course no live agent. When I dropped the vehicle off (with a full tank of gas) I asked the caucasian male at the counter about the charge and showed him the screenshot that my card was fraudulently charged he proceeds to LIE to my face and says, that someone else with the "same last name" tried to book! So I said, 🤯 the odds of someone having my extremely rare last name is actually insulting. Then a day later I'm hit with a $25 charge, for what?!This location is a scam, I'm 99% certain that I'm NOT the only person in NORTH SCOTTSDALE with a platinum amex! Book at your own risk!
October 06 · Tricey McC0 customer service they have multiple EV cars available but they lied to me about the prices they said the clean EV are more expensive to try force me to pay more for the clean car or pay regular EV price for the EV car that is old and not clean rental vehicle that has scratches and excessively dirty, the way they talk to customers is not professional at all bad attitude 0 customer service, those are photos of the vehicle they tried to rent to me for one month I usually rent for business for long periods, therefore I took my business to another rental car company who provides clean cars and better customer service
March 05 · AyoubThis location is impossible!!! Their customer service is horrible. They need to clean house! Called today and it rang for 12 minutes... nobody ever picked up. Spoke to body shop next door and they said this location never picks up the phone and, they refuse to deal with them any longer.Stay Away!!
October 03 · Dennis ChesneyI went in for a rental last week and the customer service from the assistant manager was amazing! My father is in Arizona for medical reason and was not able to pick up the rental with me and the assistant manager made sure I was able to rent a car and adjust the rental dates in order for me to pick up the car to get my father in time. Without his help I would be SOL in a state where I don’t have family. I really appreciated his kindness and effort in working with me. Thank you so much! You have no idea how much a little kindness goes a long way! I will use their services again.
February 05 · Cathy SomchithI made my reservations online prior for a one way rental from Arizona to California.The day of my rental, arriving at the location, signing the agreement, given the keys.Upon receiving the rental vehicle, I noticed several chips in the windshield, I proceeded to take photos, document then I walked back inside in order for Hertz to also be made aware.Once inside the vehicle, the upholstery, front and back was stained/dirty. The carpet was obviously stained/dirty. You could smell a strong odor from within the vehicle as well.Back to the office and explained the condition of the inside only to be informed that it was the only vehicle that was available.I needed to leave that day, I was already checked out of my hotel, Uber to the rental location. I had no choice but to drive the vehicle.I have rented from Hertz previously. It is a hit or miss based on the management within the individual rental offices.
October 25 · Melissa Haines
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