LifeCare Transport LLC

- 715 Sherman Ave E, Fort Atkinson, WI 53538

For many Wisconsin residents, especially seniors and those with physical disabilities, accessing essential services requires more than a standard taxi or personal vehicle. LifeCare Transport LLC, based in Fort Atkinson, specializes in this critical need, providing comprehensive handicapped transportation services across the state. Instead of offering typical 'car rental' for general use, LifeCare Transport offers a vital, specialized rental—safe, well-maintained vehicles, equipped with necessary features, paired with trained drivers, to ensure clients can reach medical appointments, work, and special events.

This company’s primary focus is on Non-Emergency Medical Transportation (NEMT) and providing a 'door-to-door' service for individuals who require assistance or specialized mobility equipment like wheelchairs and stretchers. Their commitment extends beyond the vehicle itself, with drivers carrying certifications in CPR, wheelchair securement, and defensive driving. They are positioned to serve a wide variety of clients, from those needing basic ambulatory support to individuals requiring more complex, high-care transportation.

LifeCare Transport is not just a local Fort Atkinson provider; their services are explicitly offered throughout the entire state of Wisconsin. This means that residents in Dane County, Jefferson County, and other regions have access to their specialized fleet for both short trips and crucial long-distance transfers.

LifeCare Transport LLC is headquartered in Fort Atkinson, a community centrally located within Jefferson County, Wisconsin. This location provides a strategic base for reaching surrounding areas like Madison, Janesville, and Waukesha, which are key hubs for medical facilities and clients requiring NEMT services. The company also maintains a location in Brookfield, expanding its reach into the Milwaukee metropolitan area.

The primary physical address for their headquarters is:

• Address: 715 Sherman Ave E, Fort Atkinson, WI 53538, USA

Accessibility is a foundational component of LifeCare Transport’s operation. The core promise of a handicapped transportation service is the ability to accommodate all clients safely and comfortably.

• Wheelchair Accessible Parking Lot: The facilities are designed to be accessible from the start, providing designated, easy-access parking for clients and visitors.
• Fleet Accessibility: The company's vehicles are explicitly outfitted with specialized capabilities, including accommodations for wheelchairs up to 34 inches wide, as well as stretcher transport options, ensuring they meet strict Wisconsin accessibility requirements for Specialized Medical Vehicles (SMVs).

LifeCare Transport LLC offers a comprehensive suite of services focused heavily on healthcare access and personal mobility for those with special needs, making them a crucial resource for patients, case managers, and families across Wisconsin.

• Handicapped Transportation Service: The core offering, providing specialized, safe, and comfortable transport for individuals with mobility challenges.
• Ambulatory Transportation: Non-emergency rides for clients who can walk or use minimal assistance, ensuring simple, reliable transport to various destinations.
• Wheelchair Transportation: Specializing in securing and transporting clients in their own wheelchairs, which is noted as their most common service.
• Stretcher Transportation: Vehicles are outfitted to transport clients who require lying down due to medical or comfort issues (e.g., hospital-to-nursing home transfers).
• Non-Emergency Medical Transport (NEMT): Covering a wide range of essential health-related travel, including all medical appointments, dialysis, chemotherapy, X-ray/radiation visits, and stroke, pulmonary, and cardiac rehabilitation treatments.
• Non-Emergency Hospital Visits and Discharge: Providing safe and smooth transportation home after a hospital stay or transfer between non-emergency facilities.
• Door-to-Door Service: Drivers are trained to provide assistance to the client's door, and if necessary, wait at appointments, enhancing the comfort and reliability of the service.
• Long Distance Trips: Offering transport across the state of Wisconsin for complex medical transfers or important appointments far from home.
• Non-Medical Occasions: Transport for important personal trips such as shopping, special family events, sports/games, or travel to airports and train stations.

While the service mission is laudable, it is important to review the operational aspects and customer experience to get a full picture of the company’s performance.

• Specialized Fleet: The company utilizes a fleet of new Ford Transit vehicles, customized for comfort and equipped with stretcher, wheelchair, and ambulatory capabilities.
• Certified Professional Drivers: All drivers hold key certifications including CPR, wheelchair securement, and defensive driving, which is crucial for the safety of passengers with complex needs.
• Extensive Service Range: They explicitly service the entire state of Wisconsin for non-emergency medical transportation, providing coverage for both local rides and long-distance travel.
• Broad Service Hours: Stated driving hours are Monday through Friday, 6:00 am to 6:00 pm, demonstrating a full workday commitment to client needs. The website also mentions 24/7 availability, though the core operating hours suggest this may be for pre-arranged or urgent transfers outside the standard window.
• GPS Tracking: Vehicles are equipped with GPS, which helps the company with efficient dispatching and locating their vehicles for timely pick-ups and accurate route management.
• High-Volume Provider: The company stated an expected volume of over 600 rides per month for 2023, indicating an active role in the Wisconsin NEMT sector.

LifeCare Transport maintains a clear point of contact for new reservations and current scheduling inquiries.

• Address: 715 Sherman Ave E, Fort Atkinson, WI 53538, USA
• Phone: (920) 397-7624
• Mobile Phone: +1 920-397-7624
• Office Hours: Monday - Friday, 8:00 am – 5:00 pm (for scheduling/inquiries)

The decision to choose LifeCare Transport LLC must balance their specialized capabilities with reported operational inconsistencies. On the one hand, the company offers a highly specialized, necessary service with significant physical advantages. The use of new, customized Ford Transit vehicles and drivers certified in CPR and wheelchair securement demonstrates a high level of commitment to passenger safety and medical-grade care—features essential for the most vulnerable passengers in Wisconsin. Their capacity for long-distance, stretcher, and wheelchair transport means they can handle complex transfers that many general services cannot.

However, potential users must be fully aware of the documented customer experience issues, particularly surrounding communication, reliability, and driver conduct. The highly concerning reviews detail significant problems with phone responsiveness, scheduling accuracy (picking up 11 hours early), and professional temperament (accusing a client of being rude). Furthermore, the observation of one of their vehicles "serving between both lanes of traffic of a very busy part of 16" raises serious safety and professionalism questions that are unacceptable for a company transporting vulnerable patients. These accounts of poor service execution and lack of flexibility ("change your routine or call your case manager and find another company") stand in direct opposition to the caring and reliable image their service descriptions promote.

While LifeCare Transport LLC possesses the right equipment and certifications to be a premier handicapped transportation provider in Wisconsin, the customer feedback suggests a critical need for internal operational and service training improvements. Individuals requiring this service, particularly those relying on case managers and consistent scheduling for employment or daily life, should prioritize clear, written confirmation of pick-up times and have a contingency plan in place. For clients whose primary concern is the physical capability to transport a stretcher or heavy wheelchair over a long distance, LifeCare has the technical capacity. For those whose priority is high reliability, punctuality, and consistent, compassionate customer service, the documented experiences suggest proceeding with extreme caution.

LifeCare Transport LLC

715 Sherman Ave E, Fort Atkinson, WI 53538, USA