Enterprise Rent-A-Car Introduce
For Pennsylvania residents and visitors to the scenic Poconos region, securing a reliable rental vehicle is essential for navigating the area, whether for a weekend getaway, business travel, or temporary use while your personal car is in the shop. The Enterprise Rent-A-Car location at 1425 N 9th St in Stroudsburg, PA, serves as a crucial hub for these transportation needs, offering the expansive fleet and service network of a major national brand right in the heart of the community.
A notable feature of this particular branch is its identity as a women-owned business. This local designation reflects a commitment to diversity in the Stroudsburg business community and is often a sign of a strong, localized focus on customer service. Furthermore, this Enterprise location extends a specific welcome to military families and personnel by offering Active military discounts, a valuable benefit for those who serve or have served our nation.
The facility is designed for customer convenience, providing onsite services, dedicated on-site parking, and modern payment methods including NFC mobile payments. They offer a diverse range of vehicles, specializing as both a general Car rental agency and a Van rental agency, which is particularly useful in the Poconos area for accommodating larger groups or transport needs.
However, users from the Pennsylvania area should manage their expectations regarding advanced bookings, especially for specific or high-demand vehicle classes, such as pickup trucks. While some customers praise the staff for getting them "home in a fantastic rental car" when in a bind, others have reported significant issues, including having their reserved and confirmed vehicle (like a truck) given away prior to the scheduled pick-up time. According to some reports, attempts by staff to rectify the situation were unhelpful, lacking in apology, and failed to adequately search for alternatives at nearby Enterprise locations. This suggests a potential gap between corporate policy on holding reservations and the execution at the local level. It is highly recommended that renters with firm vehicle requirements confirm their booking status with the location by phone closer to the pick-up date, especially for specialty vehicles.
The Stroudsburg Enterprise Rent-A-Car branch is ideally situated for easy access by anyone in the Monroe County area and beyond. Its location on a major thoroughfare helps streamline the pick-up and drop-off process for local Pennsylvania travelers.
Address: The location is prominently found at 1425 N 9th St, Stroudsburg, PA 18360, USA. This places it conveniently off major local roads, making it easy to reach from both downtown Stroudsburg and surrounding Pocono communities.
Regional Connectivity: Stroudsburg is a gateway to the Poconos, and this location offers easy access to US Route 209 and Interstate 80, which are vital for travel across Pennsylvania, into New Jersey, or north toward New York.
Local Pick-Up Service: As a neighborhood branch, Enterprise often offers its customers a "We'll Pick You Up" service. While policies (hours, distance, etc.) vary by location, the availability of this service is a significant convenience for local users whose own vehicle may be unavailable.
Parking and Access: The facility provides dedicated On-site parking for customers, simplifying the return process. For all members of the Pennsylvania community, the location is designed with full accessibility, including a Wheelchair accessible entrance and a dedicated Wheelchair accessible parking lot.
The core business of the 1425 N 9th St location is to provide a wide array of reliable rental solutions to the Stroudsburg and broader Poconos community. Their offerings cater to both standard passenger travel and light commercial needs:
Car Rental Agency: They maintain a full fleet of passenger vehicles, typically ranging from cost-effective economy and compact cars to comfortable mid-size and full-size sedans, as well as SUVs and crossover vehicles suitable for the varied terrain and climate of Pennsylvania.
Van Rental Agency: A key specialization for this branch is the provision of vans. This service is vital for group travel, business trips, school functions, or family vacations in the Poconos that require high passenger capacity, often including minivans and full-size passenger vans.
Reservation and Onsite Services: Customers can book online or via phone. All necessary documentation processing, vehicle inspection, and key collection are handled efficiently via Onsite services at the 9th Street address.
Payment Flexibility: They strive for maximum convenience by accepting major Credit cards, Debit cards, and modern NFC mobile payments, allowing customers to choose their preferred method.
Insurance Replacement Rentals: A large portion of their service is catering to insurance replacement rentals, offering a seamless process for local customers who need a car after an accident or while theirs is undergoing repairs.
Beyond the standard rental services, the Stroudsburg Enterprise location provides specific value-added features for Pennsylvania renters:
Women-Owned Business Status: The business identifies as women-owned, fostering a connection with the local community and supporting diverse business ownership in the Stroudsburg area.
Active Military Discount Program: This location honors the dedication of service members by offering Active military discounts. Enterprise’s military and government discount program typically includes a 5% discount on base rates for Government Leisure Travel and specific contracted rates for Official Government Travel, which is available to active-duty, retired, and veteran personnel.
Technological Payment Convenience: The acceptance of NFC mobile payments (like Apple Pay or Google Pay) streamlines the checkout process, minimizing physical contact and enhancing transaction speed.
Local Customer Focus: Enterprise is known for its "We'll Pick You Up" service (availability subject to local policy), demonstrating a commitment to helping customers who may not have transportation to the rental office itself.
Accessibility: Full physical accessibility, including a Wheelchair accessible entrance and Wheelchair accessible parking lot, ensures all members of the community can access their services without issue.
For reservations, inquiries about military discounts, or to arrange a local pick-up from the Stroudsburg location, please use the following contact details:
Address: 1425 N 9th St, Stroudsburg, PA 18360, USA
Phone: (570) 424-9442
Mobile Phone (Direct): +1 570-424-9442
The Enterprise Rent-A-Car in Stroudsburg, PA, is worth choosing for the local resident or Pocono area visitor who values brand reliability combined with specific community-focused benefits. The ability to rent a wide variety of vehicles, particularly specialty van rental options, makes it a highly flexible option for families, organizations, and businesses in need of short-term transportation.
Its status as a women-owned business and its provision of robust Active military discounts are attractive highlights that support local economic diversity and honor service members. The confirmed offering of convenient features, such as On-site parking and the acceptance of NFC mobile payments, further adds to the ease of the rental process.
However, users should exercise caution with reservations for high-demand vehicle types, such as pickup trucks or specialty vans, especially if booked far in advance. To avoid the reported issues of reservations being cancelled or given away before the scheduled time, it is strongly advised to call the local branch directly at (570) 424-9442 one or two days before your pick-up. Confirming the vehicle type and securing an explicit confirmation from the local staff can help ensure your specific transportation needs for your time in Pennsylvania are met without last-minute complications.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1425 N 9th St, Stroudsburg, PA 18360, USA
Enterprise Rent-A-Car Reviews
pick upmanagerSUVgasmorningdiscountsundayreservationminivanwork
★ 5★ 4★ 3★ 2★ 1We can't thank you enough for all your help!! We were in a tight spot, but the staff here got us home in a fantastic rental car!!
August 22 · Scott CampanellaIf I could give 0 stars I would. We made a reservation for a pick-up truck 3 weeks in advance. Pick up time was 12 noon and we arrived 1.5 hours early. Come to find out they gave my reservation to someone else. Their claim was they left a voice message the day before that I did not answer and couldn't answer because of work. By the time I was able to answer they were closed for the day. I did confirm on line, however that didn't matter. Staff asked why I needed a truck which should not matter and offered a sedan instead. The staff was completely un-apologetic and not at all helpful in even trying to find a truck in other locations. Seemed as if I was bothering them. I'm sorry but that's their job.I would stay clear of this location. Very shady business practice at this location. As I called other locations looking for a truck, multiple enterprise employees indicated that's not the policy of enterprise to give a reservation away before pick up time. That could possibly be the case a couple hours after the reservation time if I was a no show.
June 21 · joseph stopinskiQuick service. Friendly staff. No price gauging.Update: I cannot speak highly enough of the staff at the Stroudsburg, Pa location. I left a sentimental item in the car at drop off and did not realize it until the next day. Not only did they find something I wasn't aware I'd lost (a jacket that had fallen n the floor) but nearly two weeks later Agent Keon Scott called me to say they had located the sentimental item. I cannot tell you how grateful I am. I had already resigned myself to the loss of a gift from my 88 year old uncle. I am thrilled they found it.This office is not only efficient but they truly care about their customers.
October 17 · Rhonda CohenI’ve been a loyal Enterprise customer for over 15 years, with no issues, but my recent experience has completely shattered my trust with them. I do not recommend this branch at all.I rented a RAM truck to move items and returned it on time, after hours, to the agreed-upon location on Ninth Street. The next day at 8:30am, I received a call claiming the vehicle was damaged. When I asked to come in and see it for myself, I was told it was already at the shop, and I couldn't come see it—they open at 8am, and their shop is three hours away in Scranton. How does that make any sense? I went anyway by 9:30am and asked to see the camera footage of the vehicle overnight, but they refused that too.The photos they eventually sent show the vehicle in a completely different location than where I returned it, with mileage discrepancies as well. How am I supposed to take responsibility for damage I never saw, in a vehicle I never even got to inspect post-claim, especially when there’s no consistent or verifiable documentation? Who's to say the vehicle was not damaged after I dropped it off? The mileage difference and the images surely support this.Their documents state, "This debt will be assumed valid unless the consumer disputes it within 30 days," but they did not comply with my request for a dispute and basically rushed me out of the door. They were completely unhelpful with my follow-up calls, and it wasn't until I got a hold of the claims department, several weeks later, that I got a modicum of assistance. ***It was almost like this branch was trying to time me out of a dispute claim***The claims department also agreed I should have been shown the video footage of the van and should have been assisted with a dispute.If this is how Enterprise handles long-term customers—making claims without showing proof and refusing to engage in good faith—I suggest you run the other way. Even my insurance said they hear this consistently from customers.Why would I, someone who has been a customer for over 15 years, damage a car, return it and not say anything? It makes ZERO sense.Be careful, take photos and video when dropping off a rental, and prepare to be blamed for damage you can’t even confirm.
June 12 · Monica Estupinan-CastroThe enterprise service is utterly unacceptable. I made the booking two weeks ago and drove all the way from New York. They did not inform me that they had no car left. When I reached their location to pick up the car, they were like, “Sorry, we don’t have anything left.” The experience was extremely frustrating, especially considering the long drive I had to make. The staff’s attitude was unprofessional and caused me significant mental stress. I strongly advise against visiting this enterprise location, as they have very poor customer service.
September 24 · Umair Haroon
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