Payless Car Rental

- 10255 W Zemke Blvd, Chicago, IL 60666

For Illinois residents and visitors arriving at Chicago O’Hare International Airport (ORD), Payless Car Rental provides a value-focused option for securing reliable ground transportation. Strategically located within the O’Hare Multi-Modal Facility (MMF), Payless operates as a dedicated Car rental agency and Van rental agency, offering a wide array of vehicle types designed to suit diverse travel needs, from quick city trips to extensive road journeys across the state and beyond.

The brand’s presence in the centralized MMF is aimed at offering convenience and competitive pricing by leveraging the operational efficiency of the consolidated airport rental center. Customers have the benefit of accessing a broad fleet selection, including various car classes, SUVs, and passenger vans, which are often essential for family vacations or group travel within Illinois.

However, potential customers should note that while Payless aims to provide affordable and accessible service, customer experiences can sometimes be highly varied. Reviews highlight significant concerns that travelers should take into account. For instance, one customer reported a terrible and dangerous experience with a vehicle at another airport location, indicating potential issues with vehicle maintenance and safety that resulted in severe travel disruption and poor customer care. Another review specifically regarding the O’Hare location described an extremely disappointing encounter with the counter agent, citing an arrogant, dismissive attitude and a complete lack of professionalism, especially given the late hour and the customers having just finished a long flight. Such feedback underscores the importance of exercising due diligence when renting and ensuring all vehicle and service details are confirmed thoroughly at the time of pick-up.

Despite these concerning service and maintenance reports, Payless is a key provider in the MMF, offering a clear advantage for users prioritizing cost savings and flexibility in vehicle size, particularly for those in need of van rental agency services, which are perfect for transporting large groups throughout the Chicagoland area and into downstate Illinois.

Location and Accessibility

Payless Car Rental is conveniently located within the consolidated O’Hare International Airport Multi-Modal Facility (MMF), ensuring a straightforward transition from your flight to your rental vehicle.

• Address: 10255 W Zemke Blvd, Chicago, IL 60666, USA

Access to the MMF from O’Hare’s terminals is seamless via the Airport Transit System (ATS), the airport’s automated train. All passengers arriving at Terminals 1, 2, 3, or 5 can take the ATS directly to the MMF station, where the Payless counter and vehicle pick-up area are located. This centralized system eliminates the need for separate company-specific shuttles, contributing to a more efficient airport experience for local users.

Accessibility for all customers is a priority within the MMF infrastructure, with Payless benefiting from these facility features:

• Wheelchair accessible entrance: Providing smooth, level entry into the facility and the rental counter area.
• Wheelchair accessible parking lot: Ensuring adequate, designated parking spaces are available for accessible vehicle usage or drop-offs.

The location’s integration into the MMF also means that while the company's hours of operation are typically 6:00 AM to 10:00 PM daily, the centralized facility often allows for after-hours returns. Customers must always verify Payless's specific policy and procedure for late or after-hours returns directly with the counter agent at the time of pick-up to avoid any unforeseen charges or issues.

Services Offered

As a major agency operating out of the MMF, Payless provides a core suite of services with a focus on value and variety for Illinois renters.

• Onsite services: All transactions, including paperwork, payment, and vehicle pick-up, are completed on-location within the centralized Multi-Modal Facility.
• Extensive Fleet Selection: The fleet is comprehensive, covering numerous vehicle classes, including:
  • Economy, Compact, Intermediate, and Full-Size Sedans (e.g., Kia Rio, Toyota Corolla, Toyota Camry)
  • SUVs (e.g., Toyota RAV4, Ford Edge, Jeep Grand Cherokee L, and Chevrolet Suburban)
  • Minivans (e.g., Chrysler Pacifica) and Passenger Vans (up to 12- and 15-passenger models)
  • Specialty/Premium vehicles (e.g., Toyota Crown, luxury EVs, and convertibles)
• Flexible Payment Options: The agency accepts a variety of common payment forms:
  • Credit cards (Visa, Mastercard, American Express, etc.) for streamlined payment and security holds.
  • Debit cards, though renters should be aware that use is subject to strict policies, including age requirements (often 25+), the necessity of a credit check, presenting a second form of ID, and a significant deposit hold (up to $350 or more in addition to rental cost) that may take days to be released by the bank.
  • NFC mobile payments for quick, contactless final transactions.
• One-Way Rentals: Allowing customers to pick up a car at O'Hare and drop it off at other authorized locations across the US (geographic restrictions and surcharges may apply).
• Value-Oriented Pricing: Payless is generally known for competitive and budget-conscious pricing across its rental options.

Features / Highlights

Payless Car Rental’s location at the O’Hare MMF offers several key features that benefit Illinois customers seeking affordable rentals:

• Consolidated Airport Location: Being within the MMF means direct access via the Airport Transit System (ATS) from all terminals, minimizing transfer time and complexity.
• Van Rental Specialization: As a dedicated Van rental agency, Payless is a key source for hard-to-find 12- and 15-passenger vans, providing necessary large-group transportation solutions in the region.
• Debit Card Acceptance (with conditions): The policy to accept Debit cards for rental qualification (pending a credit check and substantial deposit hold) provides an option for customers who may not have a major credit card, though users must be fully aware of the strict terms.
• NFC Mobile Payments: Accepting modern, contactless payment methods, which streamlines the final check-out process.
• Accessibility Compliance: Full compliance with the MMF’s accessibility design, including a Wheelchair accessible entrance and Wheelchair accessible parking lot.

Contact Information

For all reservation inquiries, modifications, or specific questions about rental policies at the Chicago O’Hare location:

• Address: 10255 W Zemke Blvd, Chicago, IL 60666, USA
• Phone: (224) 220-0604
• Mobile Phone: +1 224-220-0604 (This is often the same number, but listed for international contact/mobile dialing)

What is Worth Choosing

Payless Car Rental at the O'Hare MMF is a worthwhile choice for Illinois travelers whose primary motivation is budget and vehicle capacity. The company’s strength lies in its ability to offer some of the most competitive rates at a major airport hub, especially for economy cars, SUVs, and, notably, its range of van rental agency services, which are critical for organizations, sports teams, or large families traveling throughout the Illinois region. The convenience of a direct ATS link and the flexibility of payment options, including debit cards and NFC, add layers of operational utility.

However, due to documented customer service and vehicle maintenance concerns, it is strongly advised that Illinois customers prioritize two actions: meticulously inspect the rental vehicle for safety issues, damages, and operational flaws before leaving the lot, and confirm all rental terms and deposits with the counter agent clearly and professionally before signing the agreement. Choosing Payless can offer a significant cost advantage, but success depends on the renter's proactive engagement with the process and attention to detail.

Payless Car Rental

10255 W Zemke Blvd, Chicago, IL 60666, USA