REM Services LLC

- 4C Y D Rd, Bedford, MA 01730

Introduction / Overview

For many Massachusetts residents, reliable and safe transportation is a critical link to healthcare, daily activities, and maintaining quality of life. REM Services LLC, based in Bedford, MA, is a provider specializing in this essential need, offering a crucial Handi-capped Transportation Service across the region. Unlike standard car rental agencies, this company focuses exclusively on Non-Emergency Medical Transportation (NEMT), ensuring individuals with mobility challenges or specific medical requirements can travel safely and comfortably to and from various destinations.

The firm's core business revolves around providing a fleet equipped to handle various forms of assistance, particularly Wheelchair Transportation Services, a vital resource for patients and clients. Their full spectrum of services includes scheduled rides for medical appointments, transfers from healthcare facilities, and specialized assistance like Stair Assist. This dedication to specific medical and mobility needs makes them a distinct and important service provider within the greater Massachusetts healthcare and transportation landscape.

However, the nature of the business requires a high level of professionalism and public trust, a point that has been subject to customer concern. Available public reviews raise significant safety questions regarding the driving conduct of some company vehicles and the difficulty customers experienced in filing complaints. Specifically, multiple users reported instances of erratic, unsafe, and hostile driving behavior on major MA roadways (including Route 128 North and Boylston Street in Chestnut Hill). Additionally, customers cited issues with reaching the company by phone, including encountering an "access code" requirement, and a lack of response to online complaints. This contradictory information—a critical service provided alongside serious safety and customer service issues—must be weighed seriously by prospective clients who value both necessary service and their public safety.

Location and Accessibility

REM Services LLC is strategically situated in Bedford, Massachusetts, providing a centralized base of operations for serving the wider New England area, including major towns and cities across Massachusetts. Its proximity to major medical facilities and residential communities in the area makes it an accessible option for coordinating specialized transport services.

The main operational base for the company can be found at:

• 4C Y D Rd, Bedford, MA 01730, USA

Being located in an industrial/commercial area in Bedford often translates to easier access for the company’s dedicated fleet and staff. While most customers interact with the company through its door-to-door transport service rather than visiting the physical address, the facility itself is designed to accommodate individuals with mobility limitations. The business provides essential accessibility features at its headquarters for any necessary interaction:

• The location features a Wheelchair Accessible Entrance.
• Wheelchair Accessible Parking is provided on-site.

Services Offered (use a list)

REM Services LLC specializes in a comprehensive range of Non-Emergency Medical Transportation (NEMT) services, designed to meet the diverse needs of mobility-challenged and elderly residents across Massachusetts. Their services are crucial for bridging the gap between home, facility care, and necessary appointments.

• Non-Emergency Medical Transportation: Core service providing scheduled transport for individuals who require specialized assistance but do not need an ambulance's urgent medical intervention.
• Wheelchair Transportation Services: Utilizing equipped vehicles and trained personnel to safely transport clients in their wheelchairs, ensuring secure transit.
• Doctors Appointments: Scheduling and providing reliable transit to and from routine and specialized medical appointments.
• Hospital Discharges: Specialized service for safely moving patients from hospitals to their homes or rehabilitation facilities following a procedure or stay.
• Rehabilitation Facilities: Transportation to and from physical therapy, occupational therapy, and other rehabilitation centers.
• Surgery Transportation: Pre-scheduled transportation for non-urgent surgical procedures, ensuring the patient is safely brought home afterward.
• Healthcare Facilities: General transport to clinics, testing centers, and other various medical settings.
• Door To Door Service: Full-service pickup and drop-off, often including assistance from the building or home directly into the vehicle and vice-versa, minimizing the client’s effort.
• Stair Assist: Providing assistance with navigating staircases at a client's residence using specialized equipment and trained staff.
• Adult Day Care: Scheduled transport to and from adult day health and social programs.
• Group Outings: Transportation for community or facility-organized group excursions.
• Airport Service: Providing specialized, accessible transportation to major Massachusetts airports for travel or transfer needs.
• Home Services: General transport for non-medical errands or activities within the client's home routine.
• Ambulance Services: While their primary focus is non-emergency transport, their service type listing indicates they are involved in or coordinate various levels of patient movement, potentially including higher levels of care or transfer arrangements.

Features / Highlights (use a list)

REM Services LLC offers several operational and logistical features that distinguish their specialized transportation model:

• Focused Service Model: Exclusive dedication to Handi-capped and Non-Emergency Medical Transportation ensures their operational focus, staff training, and vehicle fleet are tailored to mobility needs.
• Comprehensive NEMT Menu: A highly diverse list of transport options covering almost every stage of the medical journey, from routine doctor visits to complex hospital discharges and rehabilitation transfers.
• Specialized Mobility Assistance: Provision of services like Stair Assist and Wheelchair Transportation, which go beyond standard accessible taxi services to address significant mobility barriers.
• Accessibility at Base: The company's Bedford headquarters features a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot for any necessary administrative or logistical visits.
• Wide Operational Area: The nature of NEMT and the geographic location suggests a wide service range across Massachusetts, essential for covering the scattered network of healthcare facilities and patient homes.
• Door-to-Door Convenience: A valuable feature that ensures clients receive assistance directly at their pick-up and drop-off points, increasing safety and comfort.

Contact Information (address, phone)

For scheduling non-emergency medical transportation services, or for any general inquiries, interested parties in the Massachusetts region may use the following contact details:

• Address: 4C Y D Rd, Bedford, MA 01730, USA
• Phone: (781) 275-2800
• Mobile Phone: +1 781-275-2800

Prospective clients should note the difficulty previous customers have had in reaching a live person by phone and the mention of an unexpected "access code" requirement to get through, which may necessitate persistence or using alternative contact methods, such as any potential online booking or inquiry forms.

What is worth choosing

REM Services LLC is a necessary and critical service provider in the Massachusetts Non-Emergency Medical Transportation sector due to its specialized focus on individuals requiring Wheelchair Transportation and other forms of mobility assistance. For a patient who is non-ambulatory, requires Stair Assist, or is seeking a safe transfer for a Hospital Discharge, the comprehensive nature of the services offered is undeniably valuable. Their capacity to manage complex logistics for doctor appointments, rehabilitation trips, and even airport transfers for the handicapped community fills a vital gap that general public transportation or standard ride-sharing services cannot address.

However, potential users must approach this company with caution and perform due diligence. The serious nature of the public complaints regarding erratic, unsafe, and hostile driving by company vehicles, particularly on busy MA roads, raises a significant concern about driver conduct and fleet oversight. When transporting medically vulnerable individuals, safety is paramount. Furthermore, the documented difficulties with contacting the company via phone—including the reported "access code" barrier—and the lack of response to formal complaints are major red flags concerning customer service responsiveness and accountability. The critical nature of NEMT means clients rely on the provider for timely and safe transit to medical care; therefore, reliability in communication is as important as the service itself.

In conclusion, while the range of specialized services offered by REM Services LLC is robust and essential for many Massachusetts residents, it is vital to reconcile the reported professional service listings with the serious, repeated safety and customer communication issues raised in public feedback. Users should prioritize verifying their booking and confirm emergency contact procedures to mitigate potential problems. This company should be considered by those whose medical needs strictly require the full scope of their specialized transport and Stair Assist capabilities, but only after carefully considering the known risks associated with driver professionalism and administrative accessibility.

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REM Services LLC

4C Y D Rd, Bedford, MA 01730, USA