ACE Rent A Car Introduce
For Georgia residents and travelers arriving at the bustling Hartsfield-Jackson Atlanta International Airport (ATL), securing reliable transportation is the first critical step toward your destination. ACE Rent A Car, a recognized agency operating within the consolidated Rental Car Center, offers a range of vehicles and services designed to meet diverse travel needs, from quick business trips to extended family vacations across the state.
As an economy-focused provider, ACE Rent A Car often appeals to users looking for highly competitive base rates for various vehicle classes, including compact, intermediate, and full-size cars, as well as SUVs and vans. However, as is common with many value-oriented airport rental companies, it is crucial for local users to be fully aware of the rental terms, especially those concerning insurance, deposits, and mandatory fees, to ensure the final cost aligns with the initial quote.
While customer experiences can sometimes vary, the agency is committed to problem resolution. For instance, loyal customers have praised agents like “Cori” for their "patience and professionalism" in turning a challenging situation around, emphasizing that dedicated staff can make a significant difference in the overall rental experience, even during a busy travel period.
To help you make an informed choice, this guide outlines the key operational details, services, and features of the ACE Rent A Car location at the ATL airport hub.
The ACE Rent A Car branch is not located within the main airport terminal but is conveniently situated at the Hartsfield-Jackson Atlanta International Airport Rental Car Center (RCC) in College Park. This is the central hub for all on-site airport car rental agencies.
Address: 2200 Rental Car Center Pkwy, College Park, GA 30337, USA
Accessibility to the Rental Car Center from the airport terminal is straightforward and efficient:
- ATL SkyTrain Access: Customers arriving at the terminal (North or South side) must follow the overhead signs to the SkyTrain—an automated people mover. The free, five-minute ride directly connects the main terminal to the Rental Car Center.
- On-Site Parking: Vehicles are picked up and dropped off in the same consolidated facility, offering maximum convenience once you have arrived via the SkyTrain.
- Disabled Access: The entire facility and the ACE Rent A Car counter are designed for ease of use, including a wheelchair accessible entrance and a wheelchair accessible parking lot.
- Operating Hours: The counter generally maintains extensive operating hours, including weekends, to accommodate early morning arrivals and late-night departures, with typical closing hours around 9:00 PM to 10:00 PM (subject to change by season).
ACE Rent A Car at ATL provides core car rental services with competitive rates and a standard range of vehicle types. Their primary offerings include:
- Diverse Vehicle Selection: The fleet typically includes economic-friendly options such as compact and intermediate cars (e.g., Nissan Sentra, Ford Fiesta, or similar), full-size sedans, and various SUVs (e.g., Hyundai Santa Fe or similar). Specialty vehicles, like 7-passenger minivans, are also generally available to cater to larger groups.
- Standard Rental Amenities: Customers can add on essential extras at the counter, such as GPS navigational systems, infant car seats, child car seats, and booster seats for children up to age 12.
- Payment Flexibility: ACE accepts all major Credit cards for both payment and deposit requirements. Bank-issued Debit cards are also accepted, though usually only when accompanied by a ticketed return travel itinerary and proof of full coverage insurance that transfers to the rental vehicle.
- Deposit Requirements: Renters are required to provide a security deposit, which can be a pre-authorization on a credit card. The deposit amount typically starts around $300.00 plus the estimated cost of the rental.
- Fuel Policy: Standard policy is to return the vehicle with the same level of fuel as at the time of pick-up to avoid a refueling surcharge.
The key features of choosing ACE Rent A Car at this busy Georgia airport center often revolve around value and efficiency, though customers should be prepared for potential variations in the final booking price.
- Competitive Base Rates: ACE is frequently noted for offering some of the lowest initial price quotes among the agencies at the ATL Rental Car Center, making it attractive for budget-conscious travelers.
- Customer Loyalty Recognition: The staff at this location has been specifically acknowledged by repeat customers for providing excellent, personalized service that goes the extra mile, reinforcing a commitment to retaining loyal renters.
- Convenient Airport Access: Being located directly within the ATL Rental Car Center, which is connected by the SkyTrain, simplifies the logistics of picking up and dropping off your vehicle immediately upon arrival or prior to departure.
- New Vehicle Replacement: In cases of vehicle issues, such as the reported tire pressure warning, the agency will provide a replacement vehicle with no issues, demonstrating a functional process for addressing maintenance concerns.
- Age Requirements: Renters must be at least 21 years old, though drivers aged 21-24 will incur a daily young driver surcharge, which is an important consideration for younger Georgia users.
For reservations, questions about vehicle availability, or specific policies regarding local renters and required documentation, customers are advised to contact the agency directly:
Address: 2200 Rental Car Center Pkwy, College Park, GA 30337, USA
Phone: (844) 874-3966
When calling, local Georgia users, in particular, should confirm requirements, as local renters (often defined as those living within a 120km radius of the location) may have different documentation or mileage requirements than arriving air travelers.
ACE Rent A Car at the Hartsfield-Jackson ATL Rental Car Center is worth choosing for Georgia users who prioritize a low initial price and convenience, but a high degree of preparedness is required to manage the potential for additional costs at the counter. When considering this agency, keep the following balanced factors in mind:
- Cost-Conscious Travel: If securing the absolute lowest starting rental rate is your highest priority for a compact or mid-size vehicle, ACE is a strong contender compared to larger, premium brands at the airport.
- Centralized Location: The ability to walk off the SkyTrain and directly to the rental counter is an undeniable advantage of the consolidated Rental Car Center location.
- Be Prepared for Fees: Customers must be acutely aware of the potential for additional mandatory fees, particularly those related to insurance. The experience of an additional $20 per day for required basic insurance, which can add hundreds of dollars to the final cost, is a common occurrence with economy providers. Users should investigate whether their personal insurance fully transfers to the rental vehicle and be prepared to provide proof of coverage to potentially decline the rental company’s insurance options.
- Demand Detailed Confirmation: To avoid discrepancies like those cited in reviews ("My rental quote was different after the mandatory insurance purchase"), it is highly recommended to demand a detailed, itemized list of all fees and charges—including all taxes, facility charges, and insurance—before finalizing a reservation, ideally at the time of booking online.
In summary, ACE offers good value in vehicle choice and location, but the final, satisfactory experience hinges on the renter's due diligence in confirming all charges and being prepared for the requirements for local renters and the company’s insurance policy.
ACE Rent A Car Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Parking
- On-site parking
ACE Rent A Car Photos










ACE Rent A Car Location
ACE Rent A Car
2200 Rental Car Center Pkwy, College Park, GA 30337, USA
ACE Rent A Car Reviews
atlanta airportdeskflightcheck inpolicycar insuranceticketace itoyota corollatravelocity
★ 5★ 4★ 3★ 2★ 1Cori was a great help! He took the time to acknowledge my needs and made sure to resolve the issue after I had to wait for the next available car. I really appreciate his patience and professionalism — especially as a loyal customer who rents from ACE every month. His help made a big difference and turned the experience around. Thank you, Cori!
October 11 · Mishawn ConyersBased on the previous reviews, I was looking to meet Ms. Kim. Well she was nowhere to be found when I arrived to the desk. Instead it was an agent with a runny nose and a headache. She still did her job but in between sniffles and it seemed like she needed the day off for sure. My rental quote was different after the mandatory insurance purchase. I asked to decline because I have my own insurance and the agent said I had to at least purchase the basic which was an additional $20 a day. These prices should be included and listed during the time of reservation online. This caused an additional $200 to the rental fee. There were so many fees. Now I see why this rental business had the shortest line at all the car rental desks. I also had issues with my car’s tire pressure so I had to drive back to the airport and get a new car. This was an inconvenience but they gave me a new car with no issues. All in all I won’t use this company again and I highly discourage others from booking here. Save your time and money.
August 04 · Aminah ImaniThis place is awesome, I arrived in ATL and all cars rental companies were sold out. The stress level was high, but the agents handling my rental were calm.Maya and Ernest was Great resolving my issue.This is the second time Maya took care of me.Love this place.
October 11 · Anthony RozierKim was amazing!! Provided suggestive support for us during check-in for our short stay in Atlanta. Very polite with a beautiful disposition!! Thanks Ms. Kim!!Sy & VicDeSoto, TexasTraveled again today!!! Kim is awesome!!
May 10 · Sy LankfordI would give this Company a minus 5 if it was available.I rented a vehicle from Ace Rent A Car at Atlanta's Airport in order to attend a Memorial Service and Funeral which was three hours away.First of all it was an hour's wait to pick up the vehicle and then once I began my three hour trip the low air pressure light appeared.Once I was able to pull over to a Service Area to put some air in the tire, I noticed that the tire was damaged and was missing the stem cap. I hadn't noticed this damage when picking the vehicle up in their dimly lit garage pick-up area.I had to put air in twice during my weekend trip and then purchase stem caps to place on the tire.Tried contacting Ace repeatedly to report this issue to no avail.Reported the issue to the young lady upon return and advised her that this vehicle should have never been rented out to anyone with the tire in this condition. She agreed and advised me that she would have them replace it.I then received an email from Ace Customer Care advising me that his Management Team found no damage to the tire prior to renting it to me or upon my returning it to them. So now they're calling me a liar??I sent them pictures that I took of the tire at the service area and the stem caps that I purchased and the Customer Care Specialist still denied any reported damage. WTH????Please beware of the dishonesty of this company. Use your phone's flashlight to inspect every inch of your vehicle prior to leaving. Unfortunately I didn't notice the damage on the black tires and on black rims until I was on the way to my destination.I am thankful that I didn't have a blowout or something more serious.I would NEVER recommend this Company to anyone because of their dishonesty and reckless practice.RENTERS BEWARE!!!!!!!!!!!!!!!
October 13 · Ms. E. Brown
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