Avis Car Rental Introduce
For residents and visitors in the beautiful northern San Diego communities, including Carmel Valley and Del Mar, Avis Car Rental offers a neighborhood location designed to meet diverse transportation needs. Operating as a comprehensive Car rental agency and Van rental agency, this branch is strategically situated to provide local Californians with easy access to personal and commercial vehicle options without the hassle of airport traffic. Avis is a globally recognized brand, and this local branch strives to uphold the company’s reputation for providing a diverse fleet, although local reviews suggest potential inconsistencies in customer service and vehicle readiness that prospective renters should be aware of.
The availability of vehicles ranges from economy cars, perfect for daily errands and commuting on California's major freeways, to larger SUVs and vans for family road trips, group outings, or temporary business needs. The dual designation as a Van rental agency is particularly useful for local organizations, large families, or residents moving items who require more passenger or cargo space than a standard vehicle can provide. The convenience of a dedicated, non-airport location simplifies the pick-up and drop-off process for those already in the San Diego area.
In an effort to provide inclusive and modern service, the location boasts several convenient features. Payment flexibility is a key highlight, with the agency accepting traditional Credit cards and Debit cards, along with the modern efficiency of NFC mobile payments. Furthermore, the branch shows appreciation for service members by offering Active military discounts, a valuable benefit in a region with a significant military presence like San Diego County. This focus on accessibility and customer-centric features is important for users looking for a smooth, accommodating rental experience.
However, potential customers should carefully manage their expectations regarding service consistency. Several customer reviews highlight severe issues, including vehicles not being cleaned or fueled prior to rental, and extremely poor customer service from both in-store agents and the phone support center. Specific complaints detail rude staff, refusal to honor scheduled pick-up times, and a lack of effective resolution for issues, especially during busy periods like the holidays. These reports, while not representative of every transaction, suggest that renters should allow ample time for the pick-up process and verify all details before leaving the lot.
Location and Accessibility
The Avis Car Rental branch is located in the northern San Diego County area, serving the affluent and highly active communities of Carmel Valley and Del Mar. This makes it a preferred non-airport alternative for local pick-ups.
The physical address is: 3890 Valley Centre Drive Carmel Valley/Del Mar, San Diego, CA 92130, USA.
This address is situated within a major commercial and retail hub, providing easy access from Interstate 5 (I-5) and Highway 56, making it convenient for travel throughout San Diego and up the California coast.
In terms of physical access for all customers, the facility is equipped with important accommodations:
- Wheelchair accessible entrance: Ensuring that all customers can easily enter the facility to complete paperwork and interact with staff.
- Wheelchair accessible parking lot: Dedicated and convenient parking spots are provided, facilitating a smoother transition from vehicle to office for individuals with mobility needs.
The central location in a highly sought-after area of San Diego is a distinct advantage for customers living or working nearby, offering a local alternative to the bustling San Diego International Airport (SAN) rental center.
Services Offered
As a well-known rental brand, Avis provides a comprehensive set of services catering to both individual and corporate clients in the San Diego region:
- Standard Car Rental: Offering a wide selection of vehicles, including economy, compact, mid-size, full-size, and luxury models, to suit various travel needs and budgets.
- Van Rental: Specializing in Van rental agency services, providing larger passenger vans (like minivans) and possibly cargo options for group transport or light commercial use.
- Payment Flexibility: Accepting Credit cards, Debit cards, and facilitating quick, contactless transactions through NFC mobile payments.
- Discount Programs: Offering recognized benefits such as Active military discounts for service members and likely participating in the global Avis loyalty and partner programs.
- Direct Customer Contact: Maintaining multiple lines of communication via their main phone number (858) 755-0400 and mobile number +1 858-755-0400 for reservations and support.
Features / Highlights
The Avis location in Carmel Valley/Del Mar highlights key features that enhance customer convenience and appeal to specific user groups in Southern California:
- Non-Airport Convenience: A valuable neighborhood branch that allows local residents and business visitors to avoid the time-consuming process of renting from the main airport hub.
- Modern Payment Methods: The acceptance of NFC mobile payments (like Apple Pay or Google Pay) offers a quick and sanitary checkout experience, aligning with modern consumer preferences.
- Support for Military Personnel: Provides meaningful savings through Active military discounts, which is a significant factor for military families and personnel in the San Diego area.
- Accessibility Focus: Featuring both a Wheelchair accessible entrance and Wheelchair accessible parking lot, demonstrating a commitment to serving all community members.
- Dual Rental Capacity: Operates as both a Car rental agency and a Van rental agency, offering a wider range of vehicle sizes for personal and functional uses.
Contact Information
To arrange a reservation or inquire about the available fleet at the Carmel Valley/Del Mar location in San Diego, California, please use the following contact details:
- Address: 3890 Valley Centre Drive Carmel Valley/Del Mar, San Diego, CA 92130, USA
- Phone: (858) 755-0400
- Mobile Phone: +1 858-755-0400
What is Worth Choosing
Avis Car Rental in Carmel Valley/Del Mar is an attractive option for California users who highly value local convenience, flexible payment options, and accessibility. The neighborhood location is ideal for those living in or visiting North San Diego County, saving significant travel time compared to picking up a vehicle at the major airport. The ability to pay using Credit cards, Debit cards, and NFC mobile payments caters to a broad customer base and modern transaction preferences. Furthermore, the inclusion of Active military discounts is a tangible benefit for a large demographic in the region, making it a socially conscious choice. The dual service offering as a Van rental agency also provides a valuable resource for larger capacity needs.
However, while the features and location are strong, the public reviews serve as a critical advisory. They highlight significant issues with the consistency of service quality, including vehicle cleanliness, fuel levels, and staff adherence to scheduled appointments. Prospective renters, especially those with fixed schedules, should take proactive steps: confirming vehicle readiness and operating hours, and perhaps using the provided Phone or Mobile Phone to verify details immediately before arrival.
Ultimately, for California residents seeking the name recognition of a major brand outside of an airport environment, with the bonus of modern payment methods and military discounts, this Avis location offers the necessary amenities. It is a solid choice when accompanied by the caution of verifying vehicle and service details to ensure a positive experience.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
3890 Valley Centre Drive Carmel Valley/Del Mar, San Diego, CA 92130, USA
Avis Car Rental Reviews
pricephonegas stationdrivingdebit cardparkingneedspick upteamairport
★ 5★ 4★ 3★ 2★ 1Picked up a car yesterday and was quite surprised that the level of customer service was equivalent to the condition of the car. First let me tell you what this car did not come with; a full tank of gas, a clean interior that didn’t have spilled drink all over the center console or a trash free interior that I didn’t have to find a store that would let me use their trash to throw away. Now what this car did come with was a rude agent at the store, a terrible customer service experience on the phone and a guarantee that I will never rent from them again. As a preferred member they barely apologized for the condition of the car and made it seem as though it wasn’t that big of deal. So, if you like driving a dirty car with other peoples trash and getting terrible customer service this is the rental car company for you!
September 30 · Mark RiopelleIf I could give zero stars, I would. My experience with Budget Rent-A-Car was an absolute disaster from start to finish, and I will NEVER rent from this company again.I reserved a car online to be picked up at 5 PM on December 23. Knowing it was the holidays, I tried to call and see if I could pick up my vehicle earlier. After being forwarded to their help center and shuffled around, I was told it wasn’t possible due to “holiday availability.” Fine, I understood.But here’s where things go completely off the rails: As I was driving to the location, my GPS alerted me that the store was closing soon—despite my scheduled pick-up time being at closing! I called the location directly, and after multiple attempts, someone finally answered. The employee rudely told me I had two minutes to get there because she was leaving at 5 PM sharp. I explained I would arrive exactly at 5 PM and that I had already completed the pre-checkout process. Her response? “Your car is ready and waiting for you but If you’re not here before 5, you’ll have to come back tomorrow.” And then she hung up on me!Yes, you read that right. She. Hung. Up. On. Me.What kind of company lets you schedule a pick-up time at closing and then refuses to honor it? Why was I not contacted ahead of time about this conflict? Enterprise always calls if there’s an issue, but Budget apparently doesn’t care about its customers.After being treated so poorly, I called their customer service to file a complaint and get some kind of resolution. What did I get instead? 45 minutes of being transferred to four different people and ZERO resolution.Budget/Avis clearly has no regard for their customers, and their operations are an absolute mess. Enterprise, on the other hand, has never let me down and has always gone above and beyond to help when needed.Save yourself the headache and the frustration—rent somewhere else. Budget Rent-A-Car isn’t worth your time, money, or sanity.
December 23 · Scott WessellActually, Thanks Jessica! I always have a great experience at this Avis office. Last three rentals were an awesome time and the service was great. Pics of my recent Avis rentals. Good times.
August 14 · Dave SHARKINCSecured a rental vehicle through Costco travel.Picking up rental vehicles is usually a time-consuming, cringeworthy experience.Avis of Del Mar was a welcome exception.Louis made the pick up fast and easy. I picked up on a Sunday afternoon just before closing time. Louis had a great attitude. Again, very pleasant surprise.
March 03 · JamesI recently rented a Hyundai Santa Fe from this car rental company, and though the rental experience itself was satisfactory, I faced a troubling billing discrepancy. Despite contacting the person in charge, Jessica, who acknowledged the error, the additional charge of about $31 has not been rectified on my credit card statement. This lack of prompt resolution and communication leaves me disappointed with their customer service. I hope they address this issue promptly to improve their services for future customers.-After submitting this review, the dispute has been successfully resolved.
August 15 · S. L
More Car Rental Near Me
Budget Car Rental3.0 (17 reviews)3890 Valley Centre Dr, San Diego, CA 92130, USA
Sisters Cars Rentals4.0 (30 reviews)13388 Highlands Pl, San Diego, CA 92130, USA
Enow0.0 (0 reviews)990 Highland Dr, Solana Beach, CA 92075, USA
Enterprise Rent-A-Car3.0 (104 reviews)617 S Hwy 101, Solana Beach, CA 92075, USA
Exotic Car Collection by Enterprise5.0 (1 reviews)617 Hwy 101, Solana Beach, CA 92075, USA
Enterprise Rent-A-Car3.0 (246 reviews)6620 Mira Mesa Blvd, San Diego, CA 92121, USA
SD Cruising Rentals5.0 (98 reviews)4445 Eastgate Mall #200, San Diego, CA 92121, USA
True Dreams LLC5.0 (1 reviews)4225 Executive Square Suite Suite 600, La Jolla, CA 92037, USA
San Diego Prestige4.0 (130 reviews)4655 Executive Dr Suite 103, San Diego, CA 92121, USA
Hertz Car Rental - La Jolla - San Diego Marriott3.0 (85 reviews)4240 La Jolla Village Dr, La Jolla, CA 92037, USA
Budget Car Rental3.0 (14 reviews)4550 La Jolla Village Dr, San Diego, CA 92122, USA
Avis Car Rental3.0 (79 reviews)4550 La Jolla Village Dr, San Diego, CA 92122, USA
Categories
Top Visited Sites
Intulife Medical Transport4.0 (12 reviews)
Enterprise Rent-A-Car3.0 (785 reviews)
RRC LA5.0 (1 reviews)
Enterprise Rent-A-Car4.0 (287 reviews)
Enterprise Rent-A-Car4.0 (216 reviews)
ACE Rent A Car4.0 (1048 reviews)Trending Car Rental Blog Posts
Tips for Veteran Drivers Renting Cars After Military Service
The Role of Credit History in Renting a Car — What You Should Know
How to Choose the Best Rental Car for Visiting U.S. Theme Parks, Water Parks & Family Resorts
Best Ways to Split Rental Car Costs Among Group Travelers
7 Reasons to Book a Rental Car Instead of Using Ride-Share Apps
Renting a Car for a Road Trip: Best Routes, Vehicle Picks & Packing Tips | Lifestarcarrentalmn.com
