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Avis Car Rental
- 5202 Aviation Dr NW, Roanoke, VA 24012

Car rental agency, Van rental agency ★3.0

5202 Aviation Dr NW, Roanoke, VA 24012, USA

3.0
Second time rental. 1st was ok, but, second rental was a nightmare. One employee; he got very busy after my arrival. They gave me a Jeep Grand Wagoneer. After driving for maybe 10 min., the vehicled smelled like someone had been smoking ma·ri·jua·na. When I got home, I immediately phoned the call center. They offered me to return the vehicle, but, I declined because we were on a schedule to make it to TN. I sprayed it down with "Frabreeze." So, we packed up and drove off. I made a mental note to my wife, and told her that for a new hybrid vehicle, it seem like it made an engine noise like an older vehicle might make. It seem to drive just fine until about 75 miles into our drive. A slight ticking noise began. Then, tire pressure sensor noted left front tire was at "39" and right front tire was at "45." Then, the vehicle rpm reved up to the red zone, as if the gear shifted to a lower gear. I immediately pulled over to the highway shoulder. Turned the vehicle off. Set for about three minutes. Then with caution pulled back onto the highway, staying in the far right lane. The vehicle seemed to gear back into normal mode, but, the ticking sound became louder. So lound, I began to manuver to the highway shoulder when a burst of smoke eminated from the vehicle hood and every thing suddenly turned off. Thank God almighty, the vehicle gave me enough speed to completely move onto the highway shoulder. I believe we stopped near mile marker 154, or about 12 miles from Roanoke Airport. I Dialed 911. VA state trooper arrived on the scene within 15 min. Much props to the trooper. She called for a Tow. I called Avis emergency service. Had to go thru AI prompts, before getting a live operator. They could'nt give me an ETA. This is why VA State trooper called for a tow. But, they did advise me to go to Airport for a swap. I will cut this short, because there were so many points that is troubling about, when things go wrong, these rental care companies cut staff to bare bones, call centers are not in sync with rental car centers. So, they are not properly equipped to handle emergencies. My wife and I were fortunate to have gotton a great tow company, "Blue Ridge Wrecker Service." And a personal shout out to the driver, David." He was so patient, because he had to wait with me "in line" like I was a new customer, just to get instructions on where to drop the disabled vehicle and assist with our bags and luggage. - V Elder
Avis Car Rental Overview Intro Detail Photos Location Reviews

Avis Car Rental Introduce

Introduction / Overview

For those traveling to or through the Roanoke Valley and Western Virginia, reliable ground transportation is a necessity. Avis Car Rental, situated at the Roanoke-Blacksburg Regional Airport (ROA), is a long-standing, globally recognized provider committed to getting you on the road with efficiency and convenience. Located directly at the heart of the region's air travel hub, this agency is strategically positioned to serve both incoming visitors and local Virginia residents requiring a temporary vehicle solution.

The Avis brand is synonymous with quality and service, and the Roanoke location at 5202 Aviation Dr NW aims to uphold that reputation by offering a diverse fleet of well-maintained vehicles. Whether your journey takes you for a weekend exploration of the Blue Ridge Parkway, a business meeting in downtown Roanoke, or a group trip requiring extra capacity, Avis is equipped to match your travel needs. Available vehicle types typically range from fuel-efficient economy and compact cars (such as the Kia Rio or Toyota Corolla) to full-size sedans, and more rugged SUVs for navigating mountain roads, along with specialized options like passenger vans.

While the rental process, particularly during peak travel times or in emergency situations, can sometimes present logistical challenges—as occasionally reflected in customer feedback regarding vehicle availability and communication with customer service centers—this Avis location operates with the foundational promise of providing a critical "onsite service" right where you need it most. Their goal is to ensure that, upon arrival in the Star City of Roanoke, your transition to the road is as swift and straightforward as possible, allowing you to commence your Virginia adventure without undue delay.

The agency’s dual classification as a "Car rental agency" and "Van rental agency" highlights its commitment to serving a broad clientele, from individual business travelers to large family or group excursions heading to local universities or state parks. They offer a comprehensive rental experience, backed by the resources of a major rental firm, aiming to provide a seamless travel experience despite potential operational pressures.

Location and Accessibility

The Avis Car Rental office is optimally located to serve air travelers, situated directly at the Roanoke-Blacksburg Regional Airport (ROA). The physical address, 5202 Aviation Dr NW, Roanoke, VA 24012, USA, places the counter conveniently within or immediately adjacent to the main terminal building. This positioning is designed for maximum traveler efficiency: airline passengers can easily proceed from baggage claim to the Avis counter.

For walk-up customers or those arriving by other means, the location is accessible via Aviation Drive NW, which is the primary road serving the airport complex. Its proximity to major thoroughfares ensures a quick departure toward any regional destination, whether it's navigating Interstate 81 for northbound or southbound travel, or taking U.S. Route 460 into downtown Roanoke and beyond.

A significant focus has been placed on ensuring broad accessibility at this location. The facility provides essential accommodations to facilitate a comfortable experience for all patrons:

  • Wheelchair accessible entrance, allowing for easy access to the rental counter area inside the terminal.
  • Wheelchair accessible parking lot, simplifying the loading and unloading process and ensuring designated space availability.
  • The primary service is listed as Onsite services, which means the rental counter and vehicle staging area are highly integrated with the airport facility, minimizing the distance customers need to travel after their flight.

The integrated airport location and thoughtful accessibility features make this Avis branch a practical choice for all types of travelers needing efficient and reliable service in the Roanoke Valley.

Services Offered

Avis Car Rental at the Roanoke-Blacksburg Regional Airport offers a full array of services tailored to both leisure and business travel within Virginia. These services are designed to provide flexibility and value to the local user base.

  • **Diverse Vehicle Fleet:** The agency provides a wide selection of car classes, including economy, compact, mid-size, and full-size vehicles (e.g., Toyota Camry, Volkswagen Jetta). It also frequently offers Premium and Luxury car options for special occasions.
  • **Van Rental Options:** As a dedicated Van rental agency, this location provides larger vehicles such as 12-passenger or 15-passenger vans (like the Chrysler Pacifica or similar models) for group travel, family vacations, or team events across Virginia's Blue Ridge region.
  • **Flexible Payment Methods:** Customers can secure and pay for their rentals using both Credit cards and Debit cards, providing financial flexibility. Note that specific terms and conditions may apply to debit card usage at the time of rental.
  • **Specialized Discounts and Offers:** A key highlight is the availability of Active military discounts, offering valuable savings to service members—a significant benefit in a state with a strong military presence like Virginia.
  • **Avis Preferred Program:** Enrollment in the Avis Preferred loyalty program allows members to enjoy an expedited process, bypass the counter at many locations, and receive a dedicated customer service experience, accelerating the pick-up and drop-off process.
  • **After-Hours Returns:** For late-night arrivals or early departures from ROA, the agency provides an After Hours Return service, typically involving a secure key drop box, ensuring you can return your vehicle outside of standard operating times.
  • **Long-Term Rental Solutions:** Options for weekly and monthly rentals are available for Virginia residents or business professionals requiring extended use of a vehicle, often providing more competitive rates for longer duration hires.
  • **Optional Protection Products:** Customers can choose from various insurance and protection packages, including Loss Damage Waiver (LDW) and liability coverage, to customize their rental agreement to their personal insurance standing.
Features / Highlights

The Avis location at 5202 Aviation Dr NW stands out due to several key features that benefit travelers in the Virginia region.

  • **Primary Airport Location (ROA):** Its position directly at the Roanoke-Blacksburg Regional Airport terminal makes it the most convenient choice for passengers flying into the region. The ability to complete paperwork and pick up the vehicle almost immediately after landing is a major time-saving advantage.
  • **Van Rental Specialization:** The dual capacity as a car and van rental agency is a valuable feature for groups. The provision of large passenger vans is essential for tours, student groups associated with nearby Virginia Tech or other universities, and large families exploring the region.
  • **Active Military Discounts:** Offering savings to active military personnel is a significant promotional highlight and a meaningful benefit to a large segment of the Virginia population, underscoring the company’s commitment to service.
  • **Extended Operating Hours:** With hours that typically run late into the evening (e.g., Mon–Fri until 11:30 PM, Sun until 11:30 PM, and Sat until 9:00 PM), the agency accommodates most flight schedules at ROA, minimizing the stress of late arrivals.
  • **Accessibility Commitment:** The readily available Wheelchair accessible entrance and parking lot ensure that the rental process is inclusive and manageable for travelers with mobility challenges, reflecting a superior standard of customer care.
  • **Avis Preferred Benefits:** This loyalty program translates directly into faster service, which is a major highlight for frequent travelers who prioritize efficiency over all else. Skipping the line and having a pre-prepared contract streamlines the check-out process immensely.
  • **Debit Card Acceptance:** The flexibility to use a Debit card provides an essential alternative payment method, making vehicle rental accessible to a broader range of local customers.
Contact Information

For all reservation inquiries, real-time availability questions, or assistance related to an ongoing rental, customers should utilize the following direct contact information for the Avis Car Rental location at the Roanoke-Blacksburg Regional Airport.

  • **Address:** 5202 Aviation Dr NW, Roanoke, VA 24012, USA (Located in the terminal at ROA)
  • **Phone:** (540) 366-2436
  • **Mobile Phone (Alternate):** +1 540-366-2436

Due to the dynamic nature of airport operations and vehicle inventory, particularly in the car rental industry, it is strongly advised to call the local number directly to confirm the availability of a specific vehicle class, especially vans, or to inquire about any current operational changes or expected delays, prior to your scheduled pick-up time.

What is Worth Choosing

Choosing Avis Car Rental at the Roanoke-Blacksburg Regional Airport (ROA) is a decision rooted in convenience, corporate resource availability, and vehicle diversity, making it a highly practical choice for travelers in Virginia. The most compelling reasons to choose this location center on its unbeatable proximity, which ensures a minimum-stress transition from the airplane to the driver's seat. For those traveling by air, the onsite service at 5202 Aviation Dr NW is the ultimate time-saver.

Furthermore, the agency’s strength as a van rental provider is a powerful incentive for anyone needing to transport a larger group, a common requirement for family reunions, collegiate sports travel, or sightseeing trips along the Blue Ridge Parkway. This specialization, combined with the availability of Active military discounts, demonstrates a commitment to meeting the specific and significant needs of the Virginia community.

While the rental industry inherently deals with high volume and occasional logistical challenges—as sometimes evidenced by reports of vehicle shortages or emergency service coordination issues—the core value proposition remains strong. You are choosing a global leader with essential features like wheelchair accessibility, flexible payment options (including debit cards), and the Avis Preferred program's ability to expedite your entire rental process. For a reliable, accessible, and comprehensive car or van rental solution that starts the moment you land at Roanoke-Blacksburg Regional Airport, Avis provides a trustworthy gateway to your travel throughout Western Virginia.

Avis Car Rental Details

  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • Credit cards

Avis Car Rental Photos

Avis Car Rental Picture 1Avis Car Rental Picture 2Avis Car Rental Picture 3Avis Car Rental Picture 4Avis Car Rental Picture 5Avis Car Rental Picture 6Avis Car Rental Picture 7Avis Car Rental Picture 8Avis Car Rental Picture 9Avis Car Rental Picture 10

Avis Car Rental Location

Avis Car Rental

5202 Aviation Dr NW, Roanoke, VA 24012, USA

Avis Car Rental Reviews

An average rating of ★3.5 from 185 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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