Hertz Car Rental - Charlottesville - Charlottesville-ablemarle Airport (CHO) Introduce
For Virginia residents and visitors landing in the beautiful Central Virginia region, securing reliable ground transportation quickly upon arrival is key to a smooth journey. The Hertz Car Rental location at the Charlottesville-Albemarle Airport (CHO) provides this essential service, offering a full-service car rental agency conveniently situated right at the airport terminal. This prime location, at 100 Bowen Loop, Suite 200, makes it the preferred starting point for exploring Charlottesville's historic sites, the University of Virginia, the scenic Monticello Wine Trail, and the stunning Blue Ridge Mountains.
Hertz at CHO is dedicated to delivering the professional service and wide vehicle selection expected of a major, global brand, while focusing on the specific travel needs of the Central Virginia market. Whether you are flying in for a business meeting, returning home, or beginning a vacation exploring the rich history and natural beauty of the area, the ability to step off your flight and directly to your rental car counter saves valuable time and eliminates transfer hassle.
Customer feedback consistently highlights the professionalism and friendliness of the local staff. Renters have reported having an "excellent experience," noting that the team is "very professional, and very nice." The ease of managing reservations is a significant plus, with one customer noting they "modified my reservation a number of times without issue" thanks to the approachable staff. The ability to handle unexpected changes with a "very friendly staff that was easy to get in touch with" ensures a low-stress start to any trip. Furthermore, the commitment to smooth operations includes the vital feature of a flexible return process, with customers specifically praising the "smooth pickup and (after-hours) return." This makes the Charlottesville Airport Hertz location a highly-rated and trustworthy option for travelers to the area.
The agency goes beyond basic rental services by ensuring the location is physically accessible and offering multiple payment options, including modern NFC mobile payments. This focus on convenience, flexibility, and customer service underscores its value as a premier car rental provider at the Charlottesville gateway.
The Hertz Car Rental branch is perfectly located within the main terminal building of the Charlottesville-Albemarle Airport (CHO), ensuring maximum convenience for arriving passengers. The address is 100 Bowen Loop Ste 200, Charlottesville, VA 22911, USA. Its on-site presence means travelers avoid the need for separate shuttle buses or off-site transfers to pick up their vehicle, making the transition from air travel to road travel exceptionally quick and efficient.
The operating hours for the Hertz CHO counter are designed to align closely with the airport's flight schedule, accommodating early arrivals and late departures typical of a regional hub:
- Monday – Sunday: 8:00 AM – 11:00 PM (Hours are subject to change based on flight schedules and should be confirmed directly with the branch when booking.)
A crucial element of this airport location's service is its accessibility commitment. The facility is fully equipped with features that ensure a welcoming experience for all customers arriving in Virginia. This includes a clearly marked Wheelchair accessible entrance, allowing for effortless movement from the baggage claim area to the rental counter, and a dedicated Wheelchair accessible parking lot for convenient loading and unloading of luggage. This dedication to accommodating diverse needs reflects a commitment to comprehensive customer service for the Central Virginia community.
As a full-service Car rental agency, Hertz at CHO provides all the necessary components for a successful and comprehensive car rental experience for Virginia travelers.
- Diverse Fleet Selection: The fleet covers a wide range of rental classes, including economical compact cars for budget-conscious travel, standard and full-size sedans, multiple SUV options (like the popular Nissan Rogue or Chevrolet Equinox), and larger vehicles such as minivans and full-size SUVs for family or group travel.
- Specialty Vehicle Collections: Hertz offers various specialty collections for enhanced driving experiences, such as the Green Collection for environmentally conscious drivers and the Prestige Collection for those seeking a luxury or high-end vehicle for their time in Charlottesville.
- Flexible Rental Insurance and Protection Options: Various coverage choices are available at the time of rental, including Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), allowing customers to select the protection that best suits their needs and existing insurance coverage.
- One-Way Rental Options: Convenient services are provided for customers who plan to pick up their car at CHO but drop it off at another Hertz location elsewhere in Virginia or the United States.
- Payment Flexibility: The agency accepts multiple methods of payment to ensure a seamless transaction, including major Credit cards, Debit cards (subject to specific rental requirements), and modern NFC mobile payments.
- After-Hours Return: The facility offers a secure and convenient after-hours return process, often involving a key drop box, which is essential for customers with flights departing late at night or early in the morning.
- Value-Added Options: Available accessories include GPS navigation systems, child safety seats (booster seats and infant seats), and roadside assistance programs.
- Hertz Gold Plus Rewards Program: Customers can enroll in the loyalty program to receive exclusive benefits, priority service, and quicker vehicle pickup, particularly advantageous for frequent flyers into Charlottesville.
Hertz Car Rental at the Charlottesville-Albemarle Airport stands out for several customer-centric features, making it a reliable choice for your ground transportation needs in Central Virginia.
- On-Site Airport Location: The most significant highlight is the agency's terminal location, providing a walk-up experience immediately upon exiting the baggage claim area at CHO.
- Exceptional Staff Professionalism: Multiple customer reviews praise the staff as "friendly, very professional, and very nice," indicating a consistent commitment to a high standard of service and a welcoming atmosphere.
- Flexible Reservation Management: The staff's ability to easily handle modifications and changes to reservations without issue is a key benefit, providing peace of mind to travelers whose plans may shift unexpectedly.
- Seamless After-Hours Return: The availability of a smooth and secure after-hours return process is invaluable for those traveling on flights that fall outside of standard business hours, a common necessity at regional airports like CHO.
- Full Physical Accessibility: Complete accessibility is ensured with a Wheelchair accessible entrance to the facility and Wheelchair accessible parking lot spaces.
- Modern Payment Methods: Offering the convenience of Credit cards, Debit cards, and NFC mobile payments simplifies the checkout process and accommodates diverse financial preferences.
- Gateway to Central Virginia: As the official airport rental counter, it serves as the most direct and convenient access point for all the attractions in Charlottesville and the surrounding historic and scenic counties of Virginia.
For travelers arriving at CHO or those local to the Charlottesville area planning a trip, contacting the Hertz counter directly ensures the quickest resolution to questions about availability, pricing, or specific vehicle requests.
Address: 100 Bowen Loop Ste 200, Charlottesville, VA 22911, USA
Phone: (434) 208-1295
Mobile Phone: +1 434-208-1295
The staff can be reached during the extended operating hours to assist with new bookings, modifications, and any pre-rental inquiries, helping to secure the perfect vehicle for your travels across Virginia.
For any traveler utilizing the Charlottesville-Albemarle Airport, choosing Hertz is the logical and highly recommended option for ground transportation. What makes this location truly worth choosing is the combination of its superior logistical convenience and its demonstrated commitment to friendly, professional customer service. The on-site terminal location eliminates the frustration and lost time associated with off-airport rentals, immediately streamlining your arrival experience in Virginia.
The consistently positive customer reviews are compelling evidence of the staff's professionalism, which is especially important when dealing with the potential stress of travel modifications. The team's flexibility in handling reservation changes and providing an uncomplicated after-hours return service removes significant travel anxieties. Furthermore, the provision of full physical accessibility (wheelchair accessible entrance and parking) ensures that all members of the Virginia community and visitors have equal access to convenient travel.
When you factor in the wide variety of available vehicles—from small, economical cars perfect for a University of Virginia visit to spacious SUVs for touring wine country—and the ease of payment options, Hertz at CHO provides a comprehensive, high-quality solution. It is the hassle-free, customer-focused gateway to all the attractions Central Virginia has to offer.
Hertz Car Rental - Charlottesville - Charlottesville-ablemarle Airport (CHO) Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Charlottesville - Charlottesville-ablemarle Airport (CHO) Photos


Hertz Car Rental - Charlottesville - Charlottesville-ablemarle Airport (CHO) Location
Hertz Car Rental - Charlottesville - Charlottesville-ablemarle Airport (CHO)
100 Bowen Loop Ste 200, Charlottesville, VA 22911, USA
Hertz Car Rental - Charlottesville - Charlottesville-ablemarle Airport (CHO) Reviews
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★ 5★ 4★ 3★ 2★ 1I had an excellent experience renting from Hertz. The staff was very friendly, very professional, and very nice. I modified my reservation a number of times without issue with a very friendly staff that was easy to get in touch with.
September 03 · Ned BakelmanMy wife recently rented here and said her experience was perfect. Professional and friendly staff. Smooth pickup and (after-hours) return. Would use again.
September 12 · James DignanI am writing to express my dissatisfaction with my recent experience at your Charlottesville Airport branch. On July 8, 2024, I had a reservation for a rental car, reservation number ****. I was subjected to an unacceptable delay of more than an hour and a half before receiving my vehicle. In my opinion, I think the clerks were prejudiced against me and didn’t take me seriously. They prioritized white men over me (a black mother.) I was waiting in line for a long time and then they took my name. After I sat down, another line started forming and I was put in the back of the line.The prolonged wait time was frustrating and inconvenient, but what made the experience even worse was the unprofessional behavior of your staff. The representatives I interacted with were not only unhelpful but also rude. Their dismissive attitude and lack of customer service skills were entirely inappropriate and added to the overall negative experience. Worst of all, they insisted that I missed my 2-hour pick up window when I hadn’t. No one was at the desk when I arrived, and I waited for more than 25 minutes to speak to someone at the desk. I explained this several times, but was still dismissed and told to wait for at least 15 minutes per customer who was told to wait due to the lack of clean cars. There were 5 people ahead of me. I went to the bathroom and returned only to see others who were in front of me and new customers receiving their cars when I returned. This is unacceptable and I was only treated as a liar who did not arrive on time. They did not take into the long line when I arrived and the absence of staff (as there were only two people working and they were gone most of the time).As a loyal Hertz customer, I expect a much higher standard of service. The lengthy wait and discourteous treatment I encountered are unacceptable and do not align with the reputable image I associate with your company.I urge you to address this issue promptly and take necessary measures to ensure that future customers do not have to endure similar experiences. Additionally, I would appreciate it if you could provide some form of compensation for the terrible behavior I endured.
July 08 · Islam SWish I'd read the reviews. Hertz called to confirm my afternoon pickup, then never showed up. Been stranded at the body shop for more than an hour. Their phones don't work, automatically.hanging up when you call.
April 18 · Derek KarnesFlight was delayed and ended up driving to my destination from NC. This location called to check on me to see if I still needed the car. The guy was very polite and really appreciate that.
May 20 · David
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