Avis Car Rental Introduce
For residents across the Kansas City Metropolitan area and specifically in Overland Park, securing reliable and diverse vehicle rentals is essential for business, family trips, and daily life disruptions. Avis Car Rental, situated conveniently on Metcalf Avenue, serves the local Kansas community as a comprehensive Car Rental Agency and Van Rental Agency. This location provides access to the wide-ranging Avis fleet, known globally for its quality vehicles and variety of rental solutions, from compact cars perfect for city commutes to spacious vans for group travel.
The Overland Park branch aims to be a go-to solution for Kansans needing temporary transportation, offering options that include standard sedans, SUVs, minivans, and even specialized Electric Vehicles (EVs). It is worth noting that while the services and fleet are globally supported by the Avis brand, the customer experience at any local branch is paramount. Recent customer feedback has highlighted the importance of clear communication, especially regarding newer rental options like EVs. One customer noted a significant issue with the lack of a charging cable for their EV rental and challenges in getting responsive assistance, which underscores a need for renters to confirm all necessary equipment and local support procedures directly with the Metcalf Avenue location before pickup, particularly for non-standard rentals.
On a positive note, the Overland Park location is recognized for offering valuable features, including Active Military Discounts and important Accessibility accommodations, demonstrating an effort to serve a broad segment of the Kansas population.
Location and Accessibility
The Avis Car Rental branch is situated in a high-traffic, easily accessible area of Overland Park, Kansas, making it a convenient option for residents throughout Johnson County and the surrounding areas of the KC metro.
Address: 8223 Metcalf Ave, Overland Park, KS 66204, USA
The Metcalf Avenue location provides easy navigation to major Kansas highways, facilitating a smooth start to any journey, whether local or long-distance. Recognizing the diverse needs of the community, this Avis location is noted for several important accessibility features designed to serve all customers:
- Wheelchair Accessible Entrance: Ensures that the facility is physically accessible for all customers upon arrival.
- Wheelchair Accessible Parking Lot: Provides designated, convenient parking spaces for individuals with mobility challenges.
For customers requiring adaptive equipment, such as hand controls or left-foot accelerators, it is highly recommended to contact the Avis Disability Center (a national resource) or the local branch well in advance of the reservation date to confirm availability and installation for the specific Overland Park location.
Services Offered
Avis Car Rental in Overland Park provides an extensive portfolio of services tailored to meet various transportation demands for the Kansas community.
- Comprehensive Vehicle Fleet: Offers a wide variety of car classes, including Economy, Compact, Midsize, Standard, Full-Size Sedans, Premium Cars, and Luxury Vehicles.
- SUV Rentals: Provides Intermediate, Standard, Full-Size, and Premium SUV options, such as the Chevrolet Suburban or similar models, ideal for Kansas road trips and family vacations.
- Van and Minivan Rentals: Specializes as a Van Rental Agency, featuring Minivans (like the Chrysler Pacifica) and larger Passenger Vans (e.g., 12- or 15-passenger Ford Transit models), perfect for large groups, sports teams, or organizational transport.
- Electric Vehicle (EV) Rentals: Offers EV models (like the Kia EV6 or Tesla Model 3 Short Range) for customers interested in an alternative-fuel option, though customers are advised to confirm charger availability and local charging infrastructure for a smooth experience.
- Payment Flexibility: Accepts both Credit Cards and Debit Cards for payment, offering financial convenience to local renters.
- Discounts and Loyalty Programs: Participation in the Avis Preferred program for expedited service and rewards, and the availability of the Active Military Discount.
- Pick-up Service: Pick-up service is generally available, though customers must call the local branch directly at the listed phone number to arrange this service based on staff availability.
- After-Hours Return: Provides an after-hours return option, allowing customers to park and lock the car and place the contract and keys in a designated drop box for flexibility.
Features / Highlights
Several key features make the Overland Park Avis location a choice for Kansas renters, despite noted customer service issues which should be considered.
- Active Military Discounts: A significant highlight is the availability of discounts for active U.S. armed forces personnel, veterans, National Guard, Reservists, and military spouses, often reaching up to 35% off base PAY NOW rates, a valuable benefit for the Kansas military community.
- Accessibility Commitment: Clear commitment to physical accessibility with a Wheelchair Accessible Entrance and Parking Lot, making the rental process easier for customers with mobility needs.
- Diverse Van Fleet: The capacity as a Van Rental Agency offering minivans up to 15-passenger vans is a major advantage for Kansas families, organizations, and groups planning events or tours.
- Emerging EV Options: Inclusion of Electric Vehicles in the fleet appeals to environmentally conscious drivers or those looking to try an EV before purchasing. The location even has dedicated EV charging spots available on-site, a convenience noted by charging-network resources.
- Convenient Location and Operating Hours: The centralized location on Metcalf Avenue, paired with typical neighborhood hours (extended weekday hours, weekend service, and an after-hours drop-off), provides a high degree of local convenience.
Contact Information
For reservations, inquiries regarding the Active Military Discount, or to confirm the status and equipment of a specific vehicle type, particularly EV rentals, customers should use the following local contact details:
Address: 8223 Metcalf Ave, Overland Park, KS 66204, USA
Phone: (913) 642-1720
Mobile Phone: +1 913-642-1720
What is Worth Choosing
Choosing Avis Car Rental on Metcalf Avenue is valuable for Kansas users primarily due to its combination of fleet diversity and corporate-backed services. For those seeking large-capacity vehicles, the extensive range of van rentals—from minivans to 15-passenger models—solves a major logistical problem for group transportation in the Kansas City metro area. Furthermore, the commitment to accessibility, including physical features like wheelchair ramps and parking, ensures that the branch is inclusive for all members of the community.
The availability of the Active Military Discount is a tangible benefit that provides real savings for the thousands of military families residing in or passing through the Kansas area. This makes Avis a financially sound choice for eligible customers.
However, while the range of vehicles and discounts are highly appealing, local customers should be aware of recent feedback concerning customer service and communication, especially regarding niche rentals like EVs. It is highly recommended that Kansas renters utilize the phone number provided here to confirm all specific rental details—such as the inclusion of a charging cable for an EV or the availability of adaptive equipment—prior to traveling to the location. By proactively managing communication, customers can better ensure they take full advantage of the diverse fleet and value-added features that Avis Car Rental on Metcalf Avenue offers for their Kansas travel needs. The ultimate value comes from the robust vehicle options, provided they are paired with diligent, local-level service and communication.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
8223 Metcalf Ave, Overland Park, KS 66204, USA
Avis Car Rental Reviews
pricedrivecallcleanpick upmoneymanagementsmilediscounttire
★ 5★ 4★ 3★ 2★ 1I had a very negative experience with the management here. The manager was extremely rude and unprofessional when I tried to address a concern. Instead of listening and helping, I was met with dismissive and disrespectful behavior. It left me feeling undervalued and uncomfortable. Good customer service and respect should be a priority, but unfortunately that was not my experience. I have top tier rewards with Avis and it’s sad that Im not coming back here. I have rented maybe 10 cars from this place and never had issues. Im not sorry manager that your staff that is there to detail didn't want to. If it was bad, why not take pictures? Do better Avis on Metcalf.
September 15 · Jerica MooreDON’T RENT AN EV HERE. Initially they were very helpful in quickly getting me a rental. However, due to circumstances I could not control I was required to rent an EV. It did not come with a charger…which I do know is slow, but I don’t live close to any fast chargers (or even level 2 chargers). My Enterprise hybrid Jeep had a charger, yet this one didn’t.I called the number but no one answered and it sent me to the national call center (extremely common for Avis apparently…I think AI would actually be a better solution here). They told me the store should have the charger and I should go there. It was a 45 minute drive, and I tried to call to verify but again, no one answered.I took my chances and went to the location. When I asked the gentleman at the location if I could get a charger, he laughed at me and said they don’t have chargers for the vehicles. He indicated he checked in back on some other vehicles and didn’t have any.Incidentally, I called the call center again and they were extremely rude, pretended not to hear me when I asked for a supervisor and hung up on me. Before that they told me to check other Avis locations, which is ludicrous, yet at least those locations were professional, courteous and apologetic.
October 18 · Chadwick FamilyOur rental we got was having some issues with the back tires. We took it back to the place we rented and no car was available. We went to 2 other places trying to get it traded in. 2 hours later Avis on Metcalf and 83rd traded the car. I didn't his name but we were very thankful he didn't hesitate to take care of us!! We got a very late start to get to our destination but thankful for him.(Talking to 4 different rep advocates when calling wasn't actually helpful. They stated certain places have cars available but No they did not. )
August 29 · D JI would highly suggest never ever renting from this business. They will keep your deposit. I would definitely not trust anyone who works there with your credit card number and I would not expect anyone to be friendly or to act as though they care at all about doing a good job. Overall a horrible experience that I am still going through trying to get my money back.
July 11 · Kristy BlomquistI had a terrible experience at this Avis location and will never rent from them again.On July 16, my husband and I went to pick up a car I reserved through Expedia. I had already purchased insurance through Expedia for $120. When I arrived, the employee was dismissive and acted like he didn’t want to speak to me — I truly felt disrespected just for being a woman.I asked about applying my USAA discount, which I qualify for through my bank. I had called Avis customer service beforehand, and they told me I could do it at the counter. But the rep just gave me the runaround, insisting I had to call someone else. I never received any USAA discount, even after asking clearly.To “make up” for the poor service, he offered to upgrade us to a Ford Expedition, which I accepted. He asked if I wanted Avis insurance, and I explicitly said NO because I had already purchased coverage through Expedia. Later, I found out he added $400 of insurance anyway — completely against my consent.I had to drive 30 minutes back to the location to fix it. When I confronted the rep, he became rude and combative. He looked at my mom, who was with me, and said, “Why are you even here? You’re not the one renting.” Every time we tried to speak, he interrupted or overtalked us. When we left, he came outside, put a receipt on the car window, and called me a liar.He only removed $50 from the charge, leaving me stuck with a $350 unauthorized insurance fee. I never agreed to that coverage, and I never received the discount I should have gotten through USAA.This was one of the worst customer service experiences I’ve ever had. Disrespectful, shady, and unprofessional. I will never rent from Avis again, and I hope no one else has to deal with this kind of treatment.UpdateWent and returned the car I rented from Avis today. I spoke with Sufi and explained everything that happened last week. He listened, understood, and took care of all the charges—he completely made things right. My husband and I also told him about our experience with the previous employee, and he said that person is no longer with the company because of issues like this. I really appreciated Sufi’s help and professionalism. Thank you for turning a bad experience into a good one!
July 25 · Kelsey Bieberle
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